BEST PET STORE EVER ! The older lady with the short hair helped us put our hamster cage together Everyone else was so helpful and very informative read more

I love playing with the puppies here. They are absolutely adorable and all have great personalities. The staff lets them get exercise outside of their kennels everyday Im there. They are being walked and able to play in a huge play pin out in the store. The staff is wonderful and very helpful!! read more

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Yeah, as the previous poster mentioned, not a fan of this place either. A few Saturdays ago, my Mom, hubby and I went into this Petland after breakfast at Scramblers. We were on a mission to find a brush for our dog. Given that we checked another place and didnt like the selection they had. Anywho ... while looking at the leashes for our dog, the owner (Mike?) started asking us questions - even before we knew he was the owner. A little freaky, yes. So he proceeded for the next 10 minutes of how their 'fowl, wild animal' dog food was so much better than the Iams that we are feeding our dog. Something about not using fillers in the food, you may/may not know whats in your dogs food, etc. (whatever!) At the end I didnt care what he thought about what we feed our dog ... if the Vet and the rescue where we got our dog says that Iams is the best thing for him, well, thats what we're giving him. If the vet says elsewise and its not good for him, we'll consider another route. Long story short - you just had a weird feeling when you walked into this place and it smelled. Ok, I know its an animal store, but it was a bad smell. Yeah, I dont see myself going into that store EVER. I (heart) Petsmart! read more

If you want to pay through the nose for a sick animal, support puppy mills, wait around for the one cashier to wait on you, and be nagged by an overzealous employee, then this is the place for you. The one good thing about this place is that it's always fun to go in and play with the ferrets, hamsters, birds, lizards, fish and other small animals that are right there and accessible to you. There's even a giant turtle that roams around the store free, or rather sits in the corner. So we use this place as a fun outing when we're bored. But... I saw a lot of video evidence on tv that Petland buys their puppies from abusive, neglectful breeders who keep their dogs in deplorable conditions. They also have a reputation for selling animals that come sick and tend to die on you or cause you a lot of medical bills. All this for incredibly exorbitant prices. If you do some research you'll see there are lawsuits and a lot of complaints about them. I accidentally searched for them in Cinncinatti and a lot of them are out of business. To be fair, Petland stores are franchise owned, according to an employee, so there's no guarantee that they all buy from disreputable breeders. But there were more than a few in the video I saw and we did get a sick hamster from them. You may well be safe getting a puppy from there, and there may only be a small number of sick animals coming from abusive breeders. But I would rather not take that chance and I certainly don't want to profit puppy mills. We paid over $20 for a little hamster. The kid that works in there, who is always trying to sell us stuff and impart his questionable knowledge on us, tried to sell her some dry tail medicine for the hamster. He said when you put two hamsters together they get sick and die if you don't have this medicine. My girlfriend has had dozens of hamsters for years and has never had one get sick ever and has never heard of this condition. When we took the hamster home, it did get sick as he predicted but not the hamster we already had. So my suspicion is that these are sick hamsters and they know it so they tell employees to push this medicine on people. We thought he was just trying to upsell us so we didn't get it and ended up having to go back for it. He told us by the time we noticed the hamster was sick it would be too late but we got the medicine and the hamster got better. Meanwhile, the few times we have actually bought stuff in here, we had to wait for a cashier. Then one time they charged us full price for a clearance item and we had to wait 15 minutes for somebody to refund the money. This is because of all the employees in there, only one was permitted to operate the register and/or give out refunds. There were two employees milling around after closing and yet we had to wait. The nagging employee was apologetic but what is the sense in this? So we're pretty sure we aren't going to buy any animals from there but it is still fun sometimes to go in there and play and look at the hot girl that works in there. read more

Came to purchase a puppy today it's 2 on a Monday not busy at allllll we were the only ones in there until 1 other person came in and after 3 puppies was told by the girl they had a 2 dog limit and wasn't allowed to see any more dogs one on one. She seemed annoyed after I asked just for the 2nd dog. This is a terrible policy if it's even real. Letting people play with the puppies that are locked in cages is good for them yes it's extra work for the ppl that work there but if you love animals you would know human interaction is great. Never coming here again. read more

I wouldn't even give them one star. They treat their animals poorly by overwhelming them with so many people and children picking up animals that's aren't in a cage and dropping them. My friend and I went to see the birds after walking through a crowd of people wanting to pet the puppies. When we get there, there is a bird out of the cage and he flies up to the top of the vent. I'm saying it now but the bird will probably never me found alive... After that I look in the cage and see about at least 5 birds that have their feathers torn out in their neck. I tried taking pictures but there were so many of those tiny birds in that tiny cage. I'd say about 40-60 birds in a 3x3 cage that was only at least a foot tall. I'm asking you this out of the kindness of my heart, please go to shelters and buy an animal that has a whole story behind it and not one that's a product by Petland. read more

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I love this place, there is always an employee there to help- and Preston (I think that's his name) makes the best recommendations! With rescue Greyhounds we're reluctant to try new products or food, but he's always got great feedback. Petland will also price match, and they have a rewards program for dog food, which the other chain does not... I just can't go 5 stars cause I feel bad for those (adorable) overpriced puppy mill puppies. read more

Ok, don't listen to these lunatics on here. The place is clean, workers are friendly and not all petland dogs are puppy milled. These are the same people who picketed when they opened harassing people just stopping by. I had to get fish food and was harassed for that. It's a good place to just stop and pick up pet needs, very convenient. read more

The petland in Hilliard, Oh is a horriable location to purchase your new puppy from. We fell in love with a goldendoodle puppy about 2 weeks ago. Our sales lady didn't know anything about the dog or the policies in place at her store. She was confused on pricing and kept telling us different prices. She kept going back and forth to "find that out" We finally agreed to purchase the puppy after they came down on the initial price of $4000. We purchased the puppy for $2800. . You can't help the dog you fall in love with, right? I asked her if there was a return policy ... just incase I got her home and it didn't work out with our other dogs . . She said you can return the dog within 48hrs. We were told $2800 for the dog but rang up at $3600 . Then $3400 . . Then $3200. They wanted to charge $200 for the cage and toys and bowls. . . Um no . . You can get all that on Amazon for under $100 . . She said the cage was $150 itself . . Again, Amazon sold it for $60 . . So she rings us out and only after charging our card does she she tell us the 48hr return policy is only a %50 refund. I had to have a "manager" come and approve 75% and hand write it on the paper . .she sd they have to do that because they would have to take the dog to a get checked out at the vet again if we were to return her. . . Fair enough But no vet charges $1000 for a check up. Their "warranty" is crap. . . You have to buy their brand of food and all the supplements from that store. . . So BEFORE we bought the dog we specifically asked our sales rep, Linda Esway, if I could purchase the food from the Petland near my home. . . She said yes just go there and get registered for the Puppy for a life time program. Guess what I went there today and they don't even carry the food I HAVE to buy to keep the warranty on the dog. So I called the hillard location and the girl (harley) was rude . . Talked over me . . And when she finally asked the sales rep that sold us the dog and verified what I was told she said " that was her first puppy sale so she was not aware of the policy and you will have to buy your food here or it voids your warranty". I stated im not driving 45min to purchase dog food because they can't properly train their employees . . .that is not my fault. I asked to speak to a manager and She sd one was not there and I should call the warranty center . Why would a call a thrid party to handle their mistake? I said "no i want the manager to call me back" . . Harley then said the manager wouldnt call me back unless I called the warranty place first and then said you can take this number to call them or I will just hangup. I again asked why do i have to call them she then hung up on me. When my husband called back the same sales rep answered and acted like she had a bad connection, like an immature child, and then hung up on my husband. We bought a dog there with false information . . The vet that we HAD to take her to within so many days of the purchase even told us to not give her the vitimans they gave us. He said it's a waste of money and only needed if the food wasn't providing the dog the right amount of nutrients. We were also told that they don't do business with puppy mills . I specifically asked my sales repnthis question.. but again ... AFTER we purchased the puppy were we given her breeders information and it's an LLC. . . Conrades Cuddly Canines LLC IS A PUPPY MILL!!!. so many complaints have been filed and the comments on their FB indicate what I feared. The vet said anything with more than 8 breeding bitches would be considered a puppy mill. This store is riddled with incompetent and rude people. We plan on contacting their corporate office as well as file complaints with the BBB and animal welfare. When I spoke to the manager at the location near my house he also told me this was not the first time he had heard of complaints from that location and stated "they (corporate stores) are the reason Petland gets a bad reputation". We love our new family member and this isnt about wanting a refund. It's about exposing the lies they tell to sell the puppies. read more

The dogs don't have toys to play with, they have thin blankets. Their aquarium is nice and the hand held animals are good, but when it comes to the dogs they are just puppies that aren't that taken care of. The team member didn't even recognize us when we walked in and was just on her cell phone. read more

Grossly overpriced. I had 3 kids with me dying for a puppy (a mutt... Not a designer breed. A MUTT that they couldn't tell me what all was in him). They wanted $700 for him. My three kids went to the OWNER herself and asked her to come down to $400 as they all devised a plan to pool their vacation money for this dog. She knew this and would only come down to $499. Really? My 3 kids showed some serious teamwork in pooling their money and she patronized them with $499. In the end, we refused to pay $500 for a mutt. I left with 3 kids in tears and I was furious. I didn't catch the owners name since I was focused on my kids so I could name her personally on here. I really wish I had. Not only would she not come down on price, but she was really rude to my kids and didn't act like she appreciated their efforts in the least. I'm sorry Petland on Rome-Hilliard road, but you have SEVERELY disappointed me. Treat your customers with a little more respect than what you have showed my family. read more

The worst form of racism I've ever experienced! My sons and I went in to potentially adopt a dog that day, but when we entered the store, no one in there ever even greeted us! Strike one.I could have gotten over that, however, when we were actually looking through puppies trying to make our decision, not one person offered us if we wanted to have one taken out of those tiny cages!...we were there for a while too,but when a Caucasian man walked up to puppy shop, he.was offered help of all kinds.I will never go into this store again unless I'm among the waking dead and Need supplies, water or food!!! read more

To Elite'13....it really isn't "whatever" when it comes to your dog food. While I hate it when workers pull those kinds of stunts, I equally hate it when people are ignorant and don't spend the time to educate themselves about what's best for the pets they own. Fillers are horrible. Usually, they use corn. And just like with humans, our pets can't digest that crud. It is terrible for their skin and a lot of pets are allergic. Same goes with soy. While I'm against this whole new rush of "grain free" food diets (not all grains are bad!), I do fully support feeding your pet a healthy diet. Iams is horrible. Your shelter feeds the animals it because your shelter takes any free bag of food offered. Your vet recommends it because just like with drug companies and doctors, they make money by selling it and supporting it. Iams is lousy. It is cheap, sure. But so is a food like Best Breed which is super healthy for your pet. Better, by feeding them foods without fillers, you FEED THEM LESS so even if a better food is way pricier, in the long run, you'll more than likely save money. So yes, the mngr sounds like a tool. But your comments and lack of knowledge regarding the sustinance that keeps your pet alive makes you equally sound like one. read more

They have the best customer service around. They always carry out my dog food for me and there dof food prices are the cheapest around. I feed my dogs orijen. read more

Like the previous reviews, there is always skepticism towards a place like Petland because of the notorious reputation of having puppy mill animals. I cannot speak for any part of the store other than the puppies. I found the associates to be quite helpful and very informative. OF COURSE THEY PUSH THERE PRODUCTS! Everyone has to make money. Those foods with no fillers are popular for a lot of customers, I mean dieting is a trend that is growing immensely for humans and it has even carried over to what owners want to provide for there pets. You can refuse it. These associates act as they should ... they might as well assume that the customer doesn't know anything and start informing them from the ground up. Maybe try stopping them and letting them know that you already have some knowledge and you do not need the sales speech. I also purchased a puppy from this location some time ago and yes I agree that the prices can be a bit outrageous but they are realistic if your planning on buying from a breeder. The only cheap alternative for purchasing an animal is to adopt. But ... they do offer a great health plan with the vet right across the street (which I attended before becoming associated with Petland) Ask them at the vet, they have a business relationship with Petland and they seem to think that the majority of puppies coming from this location seem to be in good health. Employees at the vet and Petland will extend their assistance to you even outside of business hours. read more