I received help handling one of the snakes from a worker named Stephanie. She was amazing and very…read moreknowledgeable. The other workers were also very sweet as well, and on top of this they were so busy but still helped everyone.

I have been looking into adopting a puppy for years now but haven't had that perfect connection…read morewith one that I've been yearning for . Visiting my family from nyc, took my little sisters into petland just for fun and fell in love with the MOST beautiful black and tan Shiba Inu , which so happens to be one of my favorite dogs and it has been difficult to find a breeder. Knowing what I already knew about pet stores, I knew it would be overpriced and I knew it was a big risk but I figured ... at least im saving him from the pet store. Want to give a HUGE shout out to the ladies in the store that truly went above and beyond for helping me on this journey. Ciara, Laila, and Sarah were such a great team and worked very well together to make the experience better than I would've expected. Only big tip I have is to prob try to go without the starter kit. It comes with a crate and a shit ton of vitamins, some food and sprays for training even their own vet they use have stated the vitamins arent even that necessary. They say its " included " in the price but once you're cashing out the numbers start going all over the place. At this point though, I was far too invested in my connection with the puppy that I was willing to pay for whatever ( fyi the pup was about 5,600 , I put 2,500 down and financed the rest at a very high interest rate, only for the fact that I knew I will be paying it off early anyway ) was it the smartest financial decision to finance an overpriced puppy? Probably not. But the staff does a very good job actually under the circumstances and the puppies pretty much sell themselves. Once you lock in and fall in love with one of these babies , no going back. My little man is microchipped and has a lifetime warranty ( also you have to keep up with buying their shit every 3 months to stay on that warranty btw ) Lots of pros and cons to purchasing a puppy this way. Overall, thank you to the ladies for bringing and welcoming my son into my life, I picked a WINNER !! Follow my baby on insta @hennypacksheat

me and a few of my colleagues went in to browse and were met at the door by the cashier, she was…read moreincredibly nice from the get go. we all bought jackets and gloves and she dealt with our disorganization with a smile on her face. Plus the post christmas sales were great

This reminds me of a small town supply shop. The staff are always friendly and seem to know the…read morecustomers that come in often. One of the guys even helped me get a bale of hay into my trunk which I appreciated! They are very well priced.

Great work - very talented artist and baker! My dog loved her cookie cake, she gobbled it up...but…read moresadly that doesn't mean much, she's a little pig who will eat anything you give her :-) While I can't vouch for the taste, I can tell you it was adorable!

We have always used Petsmart as a convenient and cost effective way to keep up with trimming our…read moredog's nails. For years we have gone to the Polaris and Sawmill locations, purchasing pawdicures and being on our way. While all of our visits have been fine, when we recently moved to Gahanna and tried this Reynoldsburg location, and they really set a new standard! As if the store associates weren't all kind and personable enough, my dog came out of the grooming salon actually smelling and looking better. They even gave her a bandana!! I didn't even know that was part of the pawdicure until we visited this location. You have made a long term customer! Thank you!

Always has an issue as to why they can't do a service even if they've done it before. They are…read morealso pretty rude as well

Shop local, excellent customer service. Great selection of…read moretreats, dog and cat foods.

This location has greatly improved in recent months. The staff is more visible and ready to help…read morewith any questions you might have. The store is clean and signage is clear. We greatly enjoyed the changes and will continue to shop this store.

This store has a nice selection of food, treats toys and supplies There's always something on sale…read morealthough regular prices are good. The staff members are helpful. The best part is that you can bring your dog with you.

The staff are so polite and helpful! They are always positive about handling my little dog, even…read morethough nail trims aren't her favorite. They took their time and got the job done. I appreciated the extra effort to comfort her and get the job completed. Once completed, I took her into the doggy wash area and was pleasantly pleased at how nice and easy it was. A gentleman was very helpful to familiarize me with the equipment and stayed with me for a minute to see that she was doing ok. Thank you!

(PHOTOS ATTACHED)…read more Want to start this with saying I don't frequent this location so I don't know what they're like on a day to day basis. But, I keep fish, and the lack of basic care led me to write this review. When I went in today I took a look at their fish wall, specifically the snail section (which they are almost always out of snails and shrimp) where I saw multiple deceased snails. It was also evident that they had been left there for a while with the few other live snails since none of the soft body was left, just the shell. Which is first of all gross and secondly can be dangerous for the other snails alive in the tank. (Side note: I purchased snails from here in 2025, firstly the worker did not honor my request for larger snails only, but all three of the snails I bought were sick, and in questionable condition. Nonetheless, all three did survive) Additionally, when I looked at their comet goldfish tank (this is the goldfish tank with lots of juvenile goldfish) there were also multiple deceased fish at the bottom that the other fish were eating. These dead fish had been eaten down to the bone so they were not very obvious but that still not ideal at all seeing as you could tell they were in there for a while (I visited the store around 2:00PM at this point they'd been open for 4 hrs). The goldfish tanks also had a very strong, noticeable odor that tells me they haven't been cleaned recently. Last thing for the fish, their betta fish were actually in seemingly good condition. I didn't stay to look for that long because it's in an awkward spot right in front of the door and cash register (it's to prevent shoplifting, and so they're front and center). The cup display is well lit and only some of the cups had cloudy water. But if this display were in the back of the store I'm sure it would have been in much worse condition based on the other tanks on the wall. The customer service was nothing noteworthy. The cashier just seemed like she wanted to finish the transaction as fast as possible, which is fine even though there wasn't anyone in line behind me. Overall, this specific location was 2 stars mostly becuase the store was very clean, and they did have most of their items in stock. The main concern is the quality of life their animals have before finding their forever home. I personally would think twice though before purchasing any animal from here as I know they have had issues with animal (mostly aquatic) sickness in the past. (PHOTOS ATTACHED)

I would give no stars if possible. I have taken my dogs to Petsmart on E. Broad in Reynoldsburg…read morefor grooming g for several years. My one dog is dead and I have in past always been happy with how they treat her. No more! I was shocked when I went to pick her up to find a $20 fee added on for two things never mentioned. I took my own shampoo as always as my dog has allergies. I was this time told AFTER the fact there was a $10 fee for this. Also, I was charged $10 because she allegedly kept escaping - something. Which has never happened before. The fact they couldn't control her on the table was dangerous to her and alarming. No ie. Has had a problem like this before with her which makes me question the ability and experience and groomers. I will never take her there again. Her safety means more than anything and they obviously don't care.

After conversing with Joe about the different qualities of food brands, I can rest confidently…read moreknowing that Oreo is living his best life! Such friendly staff who greet me at the door and ask about Oreo. It really feels like I'm around family!

I recently stopped shopping here…read more My vacation was disrupted for over an hour overlapping two days over the need to cancel / reschedule an appointment that was to occur over my vacation time... an appointment that I had canceled / rescheduled before leaving town but had not been fully addressed by Mutts & Co Grooming. I was told that even though I had grooming appointments booked for the remainder of the year that my July appointment could not be booked because I did not have a method of payment stored within their new online booking portal. Storing a form of payment on an online booking portal is not something I would ever do and did not appreciate the effort that Mutts & Co put into trying to convince me otherwise during my vacation. I was away for five days. I was interrupted during two days of my vacation over this matter. The unfortunate part of this story is that Savanah is amazing at grooming my fur babies; however, I will not place a method of payment within their online portal. I now need to make alternative arrangements for grooming which is not at all appreciated. Life is busy enough without arbitrary and unplanned side quests. Mutts & Co does offer a variety of healthy products for cats and dogs. They are good about assisting you to the car with large orders or even assisting with curbside pick up. However, all of the products that they carry can be gotten through online retailers. My only other complaint is that they continually store the shopping carts on one side of the store and shopping baskets on the other side of the store. Their shopping carts require the use of a shopping basket too as items fall through the shopping cart when used alone. Disabled persons have a hard time traveling to each side of the store to collect a shopping basket and shopping cart. I would point this out each time and would return to the same set up the next trip.

I only rated one star, because I could not rate less. This guy deserves-10 stars. I had put over…read more$5,000 in to my tank and paid Matt to setup my tank and do water changes every two weeks. The first month was ok by month 6 Matt did a water change and introduced ick into my tank and killed all my fish but one and then tried to sell me more instead of replacing them. I read online that as long as you take all the fish out of your tank for 6 weeks ick will die out of your tank. I didn't need Matt for that six week period, I took my water weekly to Rivers to Reefs to get it tested and they even showehow to test my self,and my water conditions were perfect. My coral was thriving beautiful. I was a loyal customer to Matt and it was about time for a water change and I called Matt he came to my house looking high and changed my water and left everything dead. When I called him about it he said he could have been that my nitrates were to high, but when I told him I had the water tested just days before and the water conditions were perfect he said he may have put in fresh water but he was not going to replace any coral or any fish and if I want to get my money back I should I have my lawyer call him. I'm in the process of taking him to court now but the guy is a real loser, buying fish or coral from him or having him do you water changes is VERY HIGH RISK Updated this review in response to the scum bag store owner he never tried to mend the relationship, a law suit would never be involved if he just replaced everything he killed in my tank. DO NOT MAKE THE MISTAKE of doing business with Matt if you value your aquarium, I think he will kill everything in your tank, my tank was maintained by Matt and the picture you see is his REAL WORK. For aquariums Matt is dangerous!! VERY HIGH RISK Proceed with caution!!!!

Bought a $100 anemone on Thursday late afternoon, went back on Friday and saw they were having a…read more30% off sale Friday and Saturday. Asked if I could have a credit since I did not know they were having a sale. The owner refused to give me a credit saying "we don't know when we are going to have a sale until the day of" the worst customer service and I will NEVER by another product there. I recommend Coral Farms of New Albany and Rivers to Reefs in Gahanna as excellent alternatives. Guy may know his corals but he doesn't understand customer service!!!