Excellent, timely, friendly, professional service. We use Alexander's for an antique wool rug that…read morewas custom made for our home back in the 30's. It's nearly 300 sq ft and must be taken to their shop to be cleaned so as to not damage our original wood floors. They are very easy to schedule service with, and were able to pick up an 11+ foot wide rug to take it to be cleaned. Very timely, professional and courteous service. They were also able to repair several areas of dry rot the last time we had the rug cleaned and were able to replace the fringe. They even died it with tea to match the original fringe that was removed. This is a white glove service type of business that I would recommend to anyone that needs rugs/carpet/upholstery cleaned, and the only business I would trust with my antique rug.

I'm not a musician myself but have had these guys work on a couple of gifts for me…read more I brought them a Fender Strat years ago that had been beat up and covered in stickers and left in a dank garage for a few years. When I got it back from them (in a timely manner no less) the thing sounded and looked brand new. More recently, I found an antique banjolele in bad shape for a gift to my girlfriend. Once again, these guys turned it around and made it look and sound as if it had been kept in that pristine shape for its whole life. Not only was the quality of work excellent, these guys are friendly, affordable, and timely. I cant recommend them enough!

Excellent instrument setup and repairs. Good selection of guitars, amps, and support items. Buy,…read moresell, consign - they do it all well.

Beware. This company will nickle and dime you for everything and anything, even a standard phone…read morecall. Their web design services are sub-standard, nothing near the modern or professional they tout on their website. When you do end the contact with them, be sure to have all the files, and related items (that you paid for) delivered prior to ending it. I'm sure they will charge you for "burning to a CD or DVD" (in 2017), but it will save a headache afterwards.

this company really hit the mark when it came to my servers being down at my office. thanks for…read moreshowing up so fast!

Brandy was so amazing. I am so grateful. Amazing company with even more amazing people.read more

We had such an incredible experience working with Michael! He was attentive and excited to make our…read morevision for an engagement ring come to life. From the first time we met him, he was ready with ideas - asking all the right question and quickly drafted up a design. He communicated every step of the way and was patient through each wax design until finally! The ring was perfect and ready Michael's family-owned shop has generations of knowledge and a proven loyal customer base to prove the work is top notch. The shop has so many options for ring designs, shapes and gem colors with ample possibilities for making them unique plus earrings, necklaces and watches- you name it, he's got it! Thank you Michael for all of your attention, care and hard work through this process. We're absolutely thrilled with the results!

Brought in my ring for sizing and Jared was fantastic. He even had me come in for a fitting to be…read moresure it's a perfect fit. Great place to go for any jewelry repair needs!

Everything!!!!!!!they needed not one more little thing and I am…read morePicky as I used to work for florists in another state! I adore the beauty and appreciate the love and artistry in each creation. It helps when you are working with such kind , fun people . You realize you have met just new friends.

I can't say enough great things about Reza and Lustre Point Jewelers!! We had 2 very special…read more vintage rings we needed joined together and sized. Reza was FANTASTIC!! He had it done in just few hours for a very reasonable price. This man is a true old school craftsman who you can trust any item to or have him make you what you want. We will definitely be coming back with some other pieces for him to take care of for us. He is just a very nice man and a true professional at what he does. Highly recommend!!!

Closed? And do not return phone messages. Plus no signage for this store front. Don't think they…read moreare in business any longer

This story is a harrowing account of greed, unethical behavior, betrayal, and manipulation. It…read moredetails how Keenan Valdes, the owner of Sachi Fine Jewelry, who presented himself as a capable jewelry designer, took advantage of a customer at every turn, failing to provide any documents, receipts, invoices, or certifications, and breaking every promise made in their verbal agreement. Nearly four years ago, in the spring of 2021, I entered Keenan's store to inquire about designing a ring with a yellow sapphire. I had narrowly survived a life-threatening incident while traveling and was struggling with my health, hoping for a miracle to aid my recovery so I could care for my daughter. A friend's guru, an enlightened yogi known for his expertise in stone healing, recommended that I get a yellow sapphire ring and wear it constantly. I showed Keenan a photo of the design I wanted, stated a budget of $5,000, and requested a stone size of 2-3 carats. Keenan quoted a price of $2,000-$2,500 for the ring, based on the weight of the metal. He was exceedingly charming, assuring me that I was in the right place and that he had a dealer who could get the stone at the best price. When I asked about a down payment, he said I would pay the full amount upon completion if I was satisfied, and that the ring would be ready in six months. Based on consultations with other jewelry designers, I knew that 1-carat should cost around $750, so I believed the total cost would be under $5,000. However, with each meeting, the design and price drifted further from the original plan. Keenan ordered a much larger stone, 4.15 carats, claiming it was a rare find that would make my ring unique and valuable over time making it a family treasure passing through generations. His enthusiasm convinced me to agree, and he told me that I needed to pay $7,777 in cash for the stone within 30 days. I sold my company's stock to make the payment, believing I would receive the ring in six months and that Keenan didn't profit from the stone. (Only 2 weeks ago by pure incident I learned that he made 300% markup on that stone.) Despite the lack of paperwork and the higher cost, I was captivated by his stories and trusted him completely. As time went on, Keenan's behavior became more manipulative. He claimed the stone was too high-profile for the design I wanted but assured me he could create any design. I proposed a few more designs but none of the designs I suggested worked for such high profile stone, and he had no interesting creative ideas of his own. In February 2022, he tried to sell me a premade ring that was completely unsuitable. Realizing I had made a mistake in trusting him, I felt trapped because I had already paid $8K for the stone. The ring was supposed to be ready in August 2022, but Keenan prioritized other orders and suggested I take my business elsewhere. When I asked if he would buy back the stone, he refused, claiming the stone and ring were separate transactions. It was another lie to keep my money. Along the way he pressured me into adding diamonds and making design adjustments to fit those, so the prototype I finally saw in April 2024 was far from what I had envisioned. Finally, after a long wait the ring in platinum was ready on December 14th, 2024. I paid $2,222 in cash and picked up the ring, but upon closer inspection, I found numerous flaws. The stone was set incorrectly (wrong angle) and too high, and the band was twisted in an awkward way. The ring caused discomfort (made my finger to swallow). It was poorly designed, bulky, unstable, and absolutely unwearable. Feeling betrayed and emotionally drained, I requested a refund, but Keenan refused. He lied about taking the money to the bank and paying for materials but after pressuring him to stick to the contract agreement he finally returned the same bills I had given him. He suggested creating a new design, but I had lost all trust in him. When I asked if he wanted to keep the ring setting to sell in his store, he said it was only good for melting down. This meant he knew the ring was so poorly designed that it couldn't be sold, yet he still wanted me to pay for it in the first place. Throughout this ordeal, I received no documentation, invoices, or certifications (even though I requested those). I have no proof of the materials used, their weight, or the authenticity of the stone. After nearly four years, countless appointments, and significant financial loss, I decided to seek legal action. Keenan's refusal to take responsibility and his unethical behavior left me with no other option. When I offered him to settle this case outside the courtroom, he didn't bother to respond to my emails. (I read in another review that he just ignored his clients when he doesn't want to return money for the unfinished work). If anyone else has experienced similar issues with Keenan Wade Valdes, please join me in my lawsuit.

Prior to listing a home on the market, I had a strong need for someone to clean windows, roof,…read moregutters, and power wash the driveway. Quality work at a fair price was very important to me. I had researched and contacted about 15 different window cleaning companies in the Greater Seattle area but ended up picking Ren's Window Cleaning because 1) you're supporting a young entrepreneur, 2) the reviews were impressive (and based off this review, I hope you can see it's genuine), 3) the pricing is extremely competitive, and 4) Ren was incredibly responsive (responded within 30 minutes) and able to schedule a free estimate right away. They were also able to schedule the work for a little under two weeks after the estimate. The crew looks very young, but do not be off put by this. They arrived for the proposal appointment on time, took off their shoes when they entered my home, and were very detailed and methodical with their estimate. They used tape measures, took pictures to show my boyfriend and me later, and broke out all of their services so we could see exactly how much each piece would cost (they do window, gutter, and roof cleaning, in addition to power washing). We ended up hiring them to do all of the work and were very happy with the work. On the day of the service, they provided lot of updates, took pictures to show their work we may not be able to see (roof and gutters), and were respectful of both our neighbors' and our property. They did a walkthrough with us at the end of the service to make sure we were happy with the work before collecting payment. I am so happy that we hired them, and we were able to sell the home in under a week. Their work helped us put our best foot forward when presenting the home to prospective buyers, and I'll definitely hire them next time I need window, roof, gutter cleaning, or power washing.

A great show of team work in getting the job done. They checked with me often when they had…read morequestions to ensure they were getting done meeting and exceeding my expectations. I will be using them again, I recommend them highly.