PETS emergency hospital was great! The triage process was very smooth and quick as well as the check out process. They were very open and communicative concerning the quote throughout the entirety of my pets care. It was an emergency visit and I felt as though the health and safety of my cat was the highest priority throughout the whole visit. Gloria, Dr. Dunn and Dr. Blattner were all amazing and made the process very simple and worry free. Thank you ladies for all of your knowledge and care for Louie. read more

"Pet Holding" or "Ransom" Practices Some clinics have been accused of withholding pets from owners when bills aren't paid, effectively holding them hostage to force payment. This practice is widely condemned and sometimes illegal depending on local laws. They rushed my cat out of sight promptly and than spent two hours trying to dispute and debate oxygen rather than addressing the cat's needs. She was brought in for vomiting. I wish I had gone somewhere else for more appropriate care for the poor animal. She is gone now. I wish they were more concerned about her needs rather than scaring the customers and doing weird crap. I feel bad for the people who have brought their pets here. read more

When it was time for my daughter's Baby boy and my Baby boy 7 weeks later to say goodbye. Everyone there was super caring and empathetic to our situation. They let us know that we had made the right choice to let them go and not suffer anymore. Even though I was crushed and crying, I believe they were truly in the moment with me. I got a rosewood urn that is so beautiful and a clay paw print along with a clipping of his hair an ink print of his little nose. They did what they could and for that I am Ever grateful. read more

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Called asking about my dog having diarrhea with a possible blockage in the stomach. Got told to come in for an emergency at 11 at night. Made to wait for an hour of time outside, in the car. Was not told until we showed up, that we would have to wait an extra hour and extra three digit charge for a preemptive check. Around midnight I threw a fit outside, after my dog was throwing up for about an hour in my car. It was cold outside so he could not sit outside. They finally let me in cause I was mad, after X-rays, I.V's, and an OVERNIGHT stay, all it was, was hair in the stomach. Lot of time and money to "be safe rather than sorry". Be upfront with who you are and what you all do. Don't take advantage of people in times of need. Disgraceful. read more

The emergency team saved by dog's life! They saw him immediately and went step by step with me, going over the plan of treatment and expense cost. They accept Care Credit, which is a lifesaver! 10/0 will go to again for any pet emergency needs! read more

Nobody likes losing a best friend, or a family member. It's hard. I lost my best friend. JAK BLAK over 5 years ago. This was after he had been in a fight and had been bitten by something that left a couple of deep puncture wounds on his thigh. He was delirious and I rushed him to evans to the pet emergency. The staff was nice, and got him in right away. They said the wound was severely infected and he needed medications for this as well as painkillers to calm him down. They were able to provide me with those on the spot. I felt so relieved as I took him back home covered with his blanket in a basket. He looked out of it, but definitely more relaxed and sleepy. From there it was a horrible game of thinking he was slowly getting better, but not convinced. What happened was a very cruel and slow death for him, and me thinking g because he was moving around and drinking some water he was going to pull through. He was delirious from infection, and so dehydrated. He was moving in order to try to find a place that was quiet and dark so he could die in peace. It had been 4 or 5 days and I had been making sure to give him his meds just painkillers it turns out. I rushed him back in to them but I watched him die in the parking lot before I could get him inside. It was horrible, and not peaceful at all. I carried him in to see if they could take care of the cremation arrangements and his box for the ashes. I was in bad shape and losing it in a bad way. I let him down and he was always there for me. The staff was OK. Same girl that originally admitted him and spoke so nicely to him. Told him how handsome he was and how tough he was. Yeah that girl. Only she just acted very uncomfortable this time with a 250# grown man with a beard and a ponytail holding a very dead black cat and sobbing uncontrollably with snot running out of my nose. She needed to know if the deceased cat was male or female, and had they ever treated him before. I just felt absolutely sick realizing I was the only one there that night that cared about my buddy at all and that was my fault not hers. I'm sure she sees many pets and people and has a very busy life outside the office. Just kind of hit me that she didn't really seem like any other VET I had seen before. Maybe because she wasn't a vet. Just someone paid to answer the phones help with the diagnosis of your pet by giving an accurate description of your animal and their condition so at sometime a VET could hear the message, or view the chart and make a call if there was time and not a busy night. The words "take him to see his VET tomorrow and give him his meds as prescribed". !!???!! That means you still need to take your animal to a real vet because chances that your companion was inspected, diagnosed, or treated by an actual vet are pretty slim in my opinion. All I'm saying is if you want to throw away your money you could have used when you had to take your pet to a veterinarian that can help them, then pet emergency is your place. Unfortunately from what I see in reviews and hear from people I've talked to your best bet when it comes to someone you love more than most people you've ever met ... take them to a real veterinary clinic where the news might not be good and won't be cheap, but you will get the truth and some options and usually some genuine compassion from people that truly care. I'm just saying... I would not recommend this place for most emergencies other than a minor cold, or a couple stitches. read more

I have been here twice for my dog. Once when she had to be seen emergently for a UTI and once for accidental caffeine ingestion. Each time, everyone that I spoke with and came in contact with were all very friendly and caring. I have been to other emergency vets in the past and this is right up there with them. I would recommend this vet to anyone. read more

We took my Shih Tzu into the hospital. She was very sick and dehydrated. She was vomiting and not eating. We paid $160.00 upfront to get a room. They came into the room did a basic exam and said that they needed to do a blood panel on her to know what was going on. We agreed to that. They the said they would put together a estimate for us for the cost, and told us to apply for care credit so that we could pay for the services. My husband applied and got accepted. She kept coming back in and asking if we got accepted and for how much. We told her, she came back and said the blood work and x ray would be $1300.00 we said okay because we where so scared for our sweet girl. They had her in the back for approximately 25 minutes. They said that she was a vicious dog because she growled and try to bite them so they sedated her and had a muzzle on her. She is 7 pounds and very sick and small, I think this was completely uncalled for!!! They said that they would bring us another estimate. In total we got 5 estimates that evening. It went from $1300.00 to $3200 to $4900.00 to $5600.00 and the final estimate was $7082.00. We arrived with her at 4:45 pm and got home at 11:30 pm, no treatment was given to my dog in that amount of time. Except sedation and a x ray of her abdomen, and a blood draw. They said we could think about the treatment for her because this serious and she could pass away, the vet also stated it could be Leptospirosis and asked if I had wildlife or rodents in my backyard! What are you talking about! Again wasting time and playing on our emotions. So being there for over 6 hours without treatment and the only concern was money, my husband I walked out to get her treatment. They called me an hour later to ask if I was outside or near by, because they didn't see us in the room and wanted to ask if we agreed to the final estimate. They also stated if not we owed the an additional balance of $1006.25. For what I have no idea? Was it for the sedation injection, blood draw and a x ray I guess? I hope that this review will help anyone in need of treatment for there pets to seek another place to avoid the rehearsed scam that we dealt with. Please know that this is not about the treatment of the concern of your dear pets, but all about criminal financial gain by taking advantage of the pet owner by using technique of the emotion manipulation. read more

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Dr. Reynolds saved my dog's life. Our one year old Dane was spayed and stomach tacked two weeks ago from a different vet in town. Our dog split her incision and had part of her guys hanging out a week out of the initial surgery. It was very gruesome and she lost a lot of blood. DR.Reynolds opened her up, cleaned the wound and put her back together. She is doing great! Thanks Pets!!! read more

I strongly recommend you skip this hospital and just add 30 to 40 minutes of your drive to Fort Collins. Unfortunately, I have been to this hospital a few times with my dogs. The final straw happened last night. My dog required a second life-saving surgery in two months because he swallows things like socks or dish towels. This would've added up to a total cost of $12,000 in two months. I told Dr. Waite I was upset about this and that I was not leaning towards paying for the surgery because I could pay for a new dog 5 times over for the cost of the additional surgery. Instead of cooperating with me, the animal's owner, she went behind my back and called my wife to make an emotional plea to her because she disagreed with my thinking as to whether or not I should spend that kind of money on surgery for a dog. She didn't even ask about extenuating circumstances behind my thinking before she disregarded how I felt and went behind my back. While she was on the phone with my wife, I asked a couple extra questions about the risks and benefits about the surgery the veterinarian demanded I pay for and she didn't answer the question. Instead, she responded with a dismissive comment justifying her view. This has, predictably, caused all kinds of difficulties. Basically what I'm saying is, you can get the same procedure at less cost (try Animal Works in Fort Collins during business hours or some other hospital outside of business hours) and not be treated poorly by a vet who thinks little of you. read more

Gave our furry friend the best care before his passing. Thank you for taking care of Leo and the postcard sent over to us.

Wonderful! My dog crossed the rainbow Bridge on January 4th 2022. Months prior to we knew it was her time to go, and I wasn't sure where to go just because she was 15 and wasn't registered under any vet so I had been searching where she could go and where it could be affordable. I came across the pet emergency hospital and gave them a call, they let me know what I had to do for them and for her and I did just that. It came to the dreadful day of putting my baby to sleep and let me just say this, everyone was so kind to me and my dog. They made sure she was comfortable and they let me be with her in her final moments. And the after care is amazing too! When I got her ashes back, it was within a week and a half, I was expected longer just because it was after the holidays but they did it fast and I appreciate it! Thank you! read more

I am new to the area and when my dog had an accident with a stick I had no other options things needed to happen fast. I took her to Pets Emergency Hospital where she was treated incorrectly for a very large amount of money and many days later almost past her due to this clinic not catching the true problem. A very large piece of stick was left in her throat for 5 days before I took her to another vet and they used the x-rays by this Emergency Hospital to find the stick that the original doctor over looked, then she had to have a second surgery to reconstruct her throat and soft palette that the doctor at Pets Emergency Hospital said he didn't see and she just needed time. I was charged an arm and a leg for nothing and to almost lose my dog to a misdiagnosis. They multiple ladies at the front desk were very rude and not helpful anytime I had to deal with them. They need to find a different profession. I would not recommend this vet office unless you like throwing money away for nothing to be done. read more

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$160 for emergency for my cat might be okay, but after 3 hours all I received is a prescription for pain. They wanted $200 for the pain medication which I got at Walmart for $4.46. That's more than a 400% mark-up. I have made an appointment with my regular vet in 3 days. Marianna F read more

We took both of our dogs in to Pets Emergency Hospital to be spayed. The staff was wonderful with them and it was incredibly affordable. We are very happy with their clean facility and excellent care of our beloved girls. read more

Had to say good bye to our beloved Roxy. Hardest thing to do is say goodbye but the staff here are so caring. Jessica at the front desk is so caring and did such a great job of dealing with the raging emotions that we were having. I am so grateful to them all for being so nice and professional. THANK YOU all for your kindness and compassion. The Ravithis Family read more

I was hesitant to bring our puppy here last night because of the reviews. I am SO glad we took her here, dr hunt was wonderful with our sweet daisy. Our dog was having a hard time breathing and was coughing. We weren't sure if something was stuck in her throat or not. Dr hunt was in such great communication with us since we couldn't be inside with daisy due to covid. The other assistants there too were very helpful. Worth every penny! Thank you!! read more

We took our puppy here yesterday. Mixed feelings about our visit. We arrived to find that we cannot walk in due to their Covid protocols. When we followed the directions to call from the parking lot, the individual answering the phone was not very personable. Very curt in her communication to me, and not very understanding of my confusion on how the process worked for them. Demanded $120 payment prior to filling out any paperwork. She came out to the car to hand us forms to fill out and was very condescending towards me, then when I questioned if there was a problem and stated my concern for the way I was being addressed. The woman had an angry demeanor and said that I was very rude. This was confusing to both my wife and I, as we did not think that we were being that way. The rest of the visit we dealt with other staff, who were very kind, professional and quick to take care of our puppy. They asked our budget and tailored a treatment plan that fit in our price range. The doctor called and was very concise with her action plan and we had our puppy back within 2 hours of arrival. I was quite please with the care we received, however the initial contact with front line staff was very poor. It taints my review of the service. I would otherwise say 5 stars, for care, speed of diagnosis and treatment, and professionalism. First impression was to drive off, because we were treated like unwanted customers. I get that these are trying times, but your customer base is what pays the bills. read more

Our dog has been treated at Pets Emergency Hospital two times. Dr. Claire Tovrea has been our vet. She has done a great job. Not only has her treatment of our dog been phenomenal, her communication with us regarding the dog we love was great and she clearly loves the animals. I would highly recommend her and Pets Emergency Hospital to anyone who loves their pet. read more

This hospital would not treat my dog because I didn't have the money to pay right then. They would not bill me and said that either I pay or they would have to put my pet down. This is completely unacceptable and heartless. I lost a very important member of my family that night because of their inability to work with me. DO NOT TAKE YOUR PET HERE. EVER!!!!!!!! read more

This place charged me triple the consultation and x-ray rate of a normal vet to do absolutely no medical procedures whatsoever to help my pet. I found a different vet that was willing to come in on his days off to give my pet the medical care he needed for 1/5th of the price this place wanted to charge. There are good vets out there that care about animals, but not at this place. They exist to make money off the suffering of animals. Do not support this business. read more

Terrible place to take your pet, my pup was hit by a car took him in extremely rude and demanded payment before even finding out what happened. Once we paid and got him in we were told it was just scrapes and that was it . After their dr and their X-ray tech looked at X-rays we were told of one break . 2 hours later got a call from a different doctor saying his leg is broken. Took him to another hospital for surgery and turns out he has a 3rd break and that we should have took him to the 2nd hospital immediately after being told to take him home . If you value your pet STAY AWAY FROM HERE! Anywhere but here has to be better . read more

I have utilized the services of Pets Emergency Hospital and Dr. Sharrock for several years. I have consistently been impressed with the candor and knowledge of the staff and Dr. Sharrock. One interaction I remember is when my last dog was getting up there in age he started to have pain in one of his rear legs. The staff was incredibly gentle and caring with him even though he was in a lot of pain. Dr. Sharrock gave me a variety of options for treatment from the very expensive to the less expensive. Since I am not made of money I chose the option somewhere in the middle. Due to the treatments (e.g. medication and special food) my dog was able to maintain a high quality of life for several more years with very little pain. When I get another pet I will return to use their services. read more

My kitty was chomped by (probably) a raccoon and I had a great experience with their emergency service. Everyone was very compassionate and professional - especially considering covid prevented me from going inside. Their rates were far less than I expected too. They will be my vets from now on. read more

Horrible facility. Took my dog in at 8:30am to be spayed which was repealedly delayed until 8pm. My dog sat in a cage for 12 hours due to brainless planning which I was only aware of due to calling for a check up. Staff is rude and inconsiderate. WOULD NOT recommend this place. read more

I called to make an appointment for a rescue we were adopting. I made the appointment for a spay before we rescued the animal. It turns out once we got the pet to the Vet she had already been spayed. Even though the appointment was 2 months out, they would not return my deposit. No one said it was non-refundable and NOT printed on the receipt. They also give you one price and then add on fees when you pick up your pet. Stay clear of this place. read more

This is the best pet hospital I've ever been to. The staff are truly wonderful. They comforted me and went above and beyond!

Wouldn't recommend this hospital, while the staff was kind and friendly there is a lack of practicality in their treatment. We were recommended to do over 1,000 dollars worth of diagnostics on our dog for what ended up needing antibiotics and an anti inflammatory. They never even suggested we try that, which seems like it should be a first resort for a dog acting out of sorts. read more

These people are more interested in money than helping your pets, they aren't very clean, they don't give you the information you need for your pet. This is an emergency hospital but prices are outrages, my dog needed a week worth of treatment and for each day it was about 300, I went to THRIVE and they gave me a weeks worth for half of that price. They made me feel so hopeless. read more

Dr. Sharrock and his team were simply amazing. From start to finish the team was insightful, compassionate and put the needs of my Dutch first. Emergency services are expensive, simply put. However, I never once felt like I was being taken advantage of or that the best interest of my dog were not in mind. The cost of services as well as treatment options were clearly communicated from start to finish. Dr. Sharrock is by far worth every cent I spent. Fantastic doctor will excellent bedside manner. read more

This place was one of the worst places I have ever dealt with. My puppy was seriously injured Tuesday. I took him in and before the even saw him they demanded payment up front.They took him back and I sat in the room. The doctor comes back and tells me he isn't seriously hurt just banged up. Not once did they show me his X-rays. Then he comes back in says another doctor looked and he had a fractured pelvis and all he would need is kennel care and he should heal. We were sent home with no antibiotic. We were home for about 2 hours and they called back and said he would need surgery. They charged a hefty price and not even all of his injury's were found. They didn't give him the meds he needed to relax him to get the right X-rays. They are rude and not all your needs are meet I was hung up on. 5 doctors and a specialist looked at him and it was another hospital who found the true underlying issues. If you care about your fur babies this is absolutely the last place I would take them. It's awful and poor care! read more

My cat was sick, sneezing with some discharge. I brought her in in a crate and they couldn't get to her right away. They said they would keep her till they had time and that I could pick her up after I got off work at 5 AM. Well they finished up around 11:30 PM and said they would keep her, no charge. When I got her home and took her out of the crate she was soaking wet in her own pee, I'm sure they could have put a puppy pad in there if that's where they were keeping her. They also said to be sure she was eating and drinking. She was starving when I got her home. If I had known they were going to treat her like that I would have left work and brought her home. I also feel that maybe she didn't the sedation to get a good look up her nose to determine the cause of sneezing and discharge. When I took her in I figured she would get some antibiotics and come back home. Instead we did the nose probe at quite some additional expense. I won't be going back. read more

They exist to make profit. I took a dog in once and they didn't accomplish anything, even after shelling out heaps of cash. A reputable friend of mine took their cat in for a minor, non-invasive procedure and it somehow came out of there with a broken leg. read more

We have used pets a few times for after hours emergency. I would recommend them to anyone. As far as emergency hospitals go, they are extremely affordable and I believe your pet receives great care there. read more

Dr. Joe Sharrock is exceptional! He truly cares about the health of animals. He has worked with us for a long time when our 3 yr. old doberman first was diagnosed with wobblers disease. He was very knowledgeable and compassionate on steps to take for treatment. He went out of his way to study alternative options of care as surgery was unrealistic,based on the poor outcome of a very expensive surgery. Our dog did very,very well and lived a high quality life for many more years much longer than expected. When the time came when the disease did take him,Dr. Joe Sharrock was very compassionate with the end of life decisions. This emergency hospital has only your pet's best interest at heart. They are an emergency facility and with that of course the prices will be higher just like an ER is for humans. read more

My dog suddenly collapsed and had labored breathing. We rushed her to PETS. When we got there, I told the girl that I thought she was gone but that I wasn't sure and that she had been unresponsive for about 10 minutes. She said something to the effect of wanting to get her inside and started trying to scramble to pick her up (my dog is about 100lbs). So my husband picked her up for the girl and got her in and on the table. They wouldn't allow me in and rushed him out. I was still wondering if she was alive expecting confirmation at least. Later, a girl came out and told us they were performing cpr and wondered if we wanted them to continue. Thinking they wouldn't be doing cpr unless she was still alive when she hit the table and maybe had just then stopped breathing. I told her "if you can save her". Thinking again that she had been alive on the table. She later asked us to fill out papers after the fact saying we agreed to a minimum of $600 for cpr. This was after we thought maybe she was alive at first since no one ever confirmed death. After some time she came back again and said they needed more permission to continue. I then asked her "well is she gone"?? She said yes. So I told them to leave her. The only thing I did ask for was a necropsy for $128 dollars so that I knew what happened. All on Sunday. The final bill because of the cpr when she was evidently DOA was just shy of $700 dollars. Monday I was trying to work out cremation details and talked with them and also per their request, the crematory. I called several times trying to resolve everything so I knew what the final total was. Still getting no answers by Tuesday I asked to speak with the office manager Staci. The girl transferred me to a voicemail where I left a message. I never got a call back. Frustrated, I called Thursday asking for Staci. The girl demanded to know why I wanted to talk to Staci. I asked her to please just transfer me to her vm. She told me that Staci didn't have a vm. This of course makes me wonder who's vm I left a message on. Then she proceeded to tell me that I had a balance of $699.20 and asked me how I wanted to pay for it. I told her I still wanted to talk to Staci and she then threatened me and said that if I didn't pay it now, they were going to send my dog out with other dogs for a general cremation. I got upset (of course) and raised my voice and told her they better not and that the balance was their fault reminding her that Ive been waiting for almost 4 days for a call back. She threatened me again if I didn't pay while we were on the phone. At that point I'd had it. I told her to put someone on the phone that actually had some authority to which she said there was no one there with any authority. Im shocked of course that an emergency clinic would operate during the day with no one there to over see the clinic. I asked the desk girl her name for my complaint and she refused to give it to me and hung up on me multiple times even threatening me if I called back. If PETS had simply allowed us in so that we could see if she was dead or alive,  we would have NEVER agreed to cpr.  I don't understand why PETS tried resuscitation with (according to them) a 2% or less chance of survival...  if they had just confirmed DOA suspicions we would have told them no... I am heart broken to say the least.   And now with that heart break I have PETS desk girl with no name to thank for adding undue stress and trauma to the situation by being rude,  demanding and ultimately threatening me and threatening to dispose of my pet as an ultimatum for forced payment before I can even talk to Staci.  I called twice Monday, once Tuesday and 6 times Thursday. I've gotten NO calls from PETS to resolve. The only positive experience was the talk I had with the vet who performed the necropsy...  Thanks a lot PETS.  And to the desk girl??  You don't deserve to have a job being that cruel and heartless.   If you don't like someone raising their voice at you,  then maybe you shouldn't threaten them. read more

wonderful experience considering the circumstances. they helped me to the best of their ability on an animal they don't commonly work with. unfortunately my little guy didn't make it, but they did their best and helped me the entire time with understanding what was going on. read more

My 17 week old ACD pup got body slammed at the dog park, hurt his back knee and hip. Possible joint or tendon damage.The staff at Pet Emergency Hospital were great and the vet was very good at explaining how my dog was injured and how to follow up with his recovery. read more

It is unfortunate that the only after hours veterinarian clinic in the Greeley/Evans area is staffed by incompetence. I understand a $100 office visit, however when you don't get service for a simple procedure and are only getting smoke blown up your backside because they want to sell and complete services for up to $800-$1,000 more, it is clear to see what their priorities are. So, possibly maybe a couple minutes examining my dog and five more minutes of smoke blowing I left with my dog a $100 less in my pocket, no services rendered. I was certainly mistaken in assuming this was a legitimate business. Save yourself some frustration and drive to Loveland, they certainly could not be worse! It is also unfortunate if one "vet" throws a shadow over their whole organization if this is not their usual method of operation. read more

AVOID THIS PLACE! I took my cat here a year ago to be treated for a large abscess on his shoulder. I spent an hour filling out paperwork and then was presented with the treatment plan: they'd keep him overnight, charge was to be over $1000.00. No way. I prepared to leave and I was charged $150.00 for the fact that they kept him in a room for the one hour. They did not treat him! Did not even clean the wound. I cleaned it up when I got home. I told my neighbor about this. She had an older couple friend that was losing their dog, and they were told they had to pay nearly $500 cash up front to put the dog down. They didn't have the cash, offered to pay on credit card. They were refused. They were turned away quite distraught. This same neighbor just lost her dog yesterday. The dog was sick, she ran the dog to this place, not thinking about anything but treatment for the poor animal. The up front charge just to start: $500.00. They didn't know what was wrong, but told her it would be $2,700 just to diagnose and proceed. (They have a payment plan, don't you know!) The dog died 20 minutes into the visit. They did refund a portion of the $500. That's compassion for you. AVOID THIS PLACE! read more