This is a terrible facility - don't take your pet here. Our vet told us to rush our 5 year old dog for an ultrasound because he was at risk for crashing or rupture from a large tumor that needed an ultrasound. We were told PETS Referral center was waiting for us. When we got there the staff was rude, barely acknowledged the situation, the tech watched us struggle to get the required cone on and exasperated finally put it on for us. Despite being told this was an emergency by our vet, we had to leave our dog for 3 hours before he got an ultrasound. Dr Lee was rude and not empathetic and when gave us the devastating news our 5 year old had weeks at best to live offered no follow up advice, except sorry. When asked if our dog was in pain and what we should do for him she told us you know your dog, you'll know. Her parting words were "Don't wait for his worst day to put him down". We called 3 times after this call for advice, care options and no one called us back. Our dog died suddenly at home 3 days later - traumatic and perhaps if the vet called us back we would have know this could have happened and could have had a peaceful end of life with his people with him instead of dead on the floor alone. What a horrible place - there must be a better option for your loved pet. read more

Shout out to the professionalism and honesty of Dr Leah Isaacson, who took the time to call me after I had emailed test results for my cat. She pointed us in the right direction. read more

We couldn't be more pleased and happier with the service we received at PETS Referral Center. Everyone we dealt with from the receptionists, aids, oncologist and surgeon showed concern for our dog, were professional, and very informative. We were referred to PETS Referral and within a few days we had an appointment, tests were done and our dog was operated on. Archie came through with flying colors and is doing very well in a very short period of time, thanks in no small part to PETS Referral. Things could not have gone better! read more

It's hard to recommend a pet ER. You only go there when things are really bad. However, if you have to go, then PETS referral center is a good choice. They were always nice to me, prices are reasonable for an ER and you can call ahead to find out how busy they are. Last time I was there it was with my emotional support cat who was having trouble peeing at 3 am. Naturally I was doubly freaked out because trouble peeing is usually bad and I didn't have my emotional support cat to support me. The doctor saw her within about 15 minutes. Then she went to the back for some tests. Meanwhile I was freaking out, so I called the doctor and explained the situation. she immediately brought my cat into the exam room to wait with me. It ended up being a UTI so all's well that ends well. I appreciated the kindness and so did Biscuit. read more

PETS Referral Center - Veterinarians Near Me - Berkeley, California

i recently had to put my darling kitty to sleep. i was devastated and felt like i was in a zombie state. brian was wonderful with everyone who came in and put everyone at ease throughout their stay. am so grateful to him for being such a caring person, thank you, brian. he was on top of louis louis' situation from beginning to end. and, dr. lillian gilbert was also kind and caring and helped louis louis and me at this stressful time. i appreciated her words and explanations, given with gentle care. and, hertur....didn't interact with him, but for a minute, but he, like brian, was a sweetheart. it was obvious that he, too, cared about his patients and his patients' humans. thank you pets referral center, for being there! read more

PETS Referral Center - louis louis loved to be touching me when he slept during the day. he took over my right leg & i couldn't get up to do chores. grateful me. - Veterinarians Near Me - Berkeley, California

Let me start by saying Everyone was so nice, the 3 stars is mostly attributed to that. Customer Service is on point. I took my puppy there because he wouldn't eat then I noticed worms in his poop and I figured he might need a vet. It was the weekend and no other vets would take him until the middle of the following week so i went to the Refferal center in Berkeley as a last resort. The exam itself was over $100. Then when they gave me the rundown of things he "needed" it was this extensive list of craziness. They literally gave me a bill that added up to $900. I had to take the most urgent treatments like the dewormer and some ear medication and schedule an appointment with Evergreen Pet Clinic (much easier and cheaper) family vet for follow-up. The family vet re-examined him and found that some of the things the referral center said were necessary were not. The vet started his regular puppy vaccines, gave him another type of dewormer as a precaution and extended his ear treatment and gave him an allergy shot. All of These things cost less than $200. They were also very knowledgeable and helpful with minor pet education, like they explained everything to you and and answer all your questions. I definitely felt a lot less green to pet ownership and not so anxious lol I don't think I'll go back to the referral center unless in case of extreme emergency or something. I feel like they tried to sell me stuff I didn't need because I was so worried and I told them I was new to being a pet owner, and had I more money at the time I probably would have gullibly gone for it. I do appreciate the staff being nice and caring for him while he was there all day. They didn't let me come in with him due to COVID, and when I picked him up I could tell he had been loved on at least a little by the nurse who helped him. He barely wanted to leave Lol read more

PETS Referral Center - My Baby - Veterinarians Near Me - Berkeley, California

My dog woke up on a Saturday morning with a giant bulge on her leg. I called my vet and they had an outgoing message that said go to Pet referral center. They don't work on Saturdays anymore. So I took her there and I got there about four and I waited until about seven because her situation was not as emergent as many of the other dogs who came in. So around 7 o'clock when I was starting to feel Hengrui, they said they would put her in a crate until they could see her and they would call me when they were done so I went home my partner cooked me dinner and I got better. And around midnight they called us to say she was ready to go home. I was pretty pleased to see that she was dozy but not in pain or freaked out anymore and for vet bills these days it wasn't an arm and a leg. Couple of fingers maybe... and she seem to recover quite well. And they seem to like her. Unusual since she's a Basenji. I would give five stars but the fact that I sat there with my freaked out dog arms for three hours and I just recently personally had a knee replacement, it was just hard sitting in there for that long when everybody else who came in got to go first. it's good to know that there's a place to take your dogs on the weekends and that you can trust them to do their best work. The only caveat to that is that maybe an hour or two earlier they could've said will put her in a crate and will call you when she's done. Also, the people at the front desk were incredibly lovely. read more

PETS Referral Center - Veterinarians Near Me - Berkeley, California

They saved our dog's life. A few days after her spay, we heard Donna whimpering early Sunday morning and when we went out to check on her we found her with her spay stitches opened up and her intestines outside of her body. We rushed her to PETS Referral Center and they immediately took her in. They were so kind and reassuring. They did emergency surgery and observed her overnight. Throughout the entire recovery process they were incredibly responsive, kind and helpful. Now we are over 2 weeks out from her surgery and Donna has made a full recovery thanks to PETS! read more

PETS Referral Center - Veterinarians Near Me - Berkeley, California

Absolutely the Worst decision you can make for your pet is to go here. The most disappointing, disorganized, unacceptable care I have ever witnessed. Came in on a Saturday, my dog bleeding profusely and after an hour and a half they bring my dog bleeding, they did not clean any of his wounds. Took the time though to sell me a $1000 X-ray because my dog was anxious and panting. I said let me see him and he will calm down, they brought him in with a half assed gauze bandage falling off, while his blood splashed everywhere from open and untreated wounds. We left and drove 25 mins to Veterinary Emergency Group on San Ramon Valley Rd in San Ramon. Worth the drive!!! Please take your pet there instead. They got to my dog right away, cleaned his wounds and gave antibiotic's. This vet is amazing! read more

THEY DON'T CARE. The front desk people were extremely negligent and rude. We came because of a referral from our vet. Which they had briefed them before we got there. He had a stomach blockage and was there for an ultrasound to see the severity. Evening knowing of his situation they acted with zero urgency. His stomach was spasming like crazy and he was not moving. We waited. Nearly an hour before I had to ask for them to see him and check on him for triage. They took him back holding him like he was luggage. If I knew that was the last time I would carry my boy I would have asked to be there with him instead in the back where they must have left him for hours. By himself. So my son is dead. He had a puncture in his stomach. They took so long to do anything. By the time we got to see him - 7:30pm (we got there around 3pm) he was on so much opiates he had no idea we were there. This place has a lot going on I understand. It's an emergency vet. But the level of DGAF there was unbelievable. I hope this vet remembers, regardless if they can help or not this may be the last moments with their family member. And I will forever have the last remaining images in my brain of that awful place with the terrible treatment. They weren't mean to me but they clearly forgot that this day might mean a lot to those that come seeking help from them. And for them they totally acted like they worked at the DMV. So yeah, with the exception of the technician that helped us, the jaded day in and day out there for everyone is REAL. Like I said, it felt like the DMV. Good luck to you all and hopefully this place reads this and makes some changes. Extremely sad experience for an all time worst day of someone's life. And I don't mean mine. I mean my son's. His name was Gryffin. read more

This is not an emergency vet. This is a walk in service. At one time it WAS more ER based but the practice was sold in 2020 to a Florida company who owns many veterinian entitles. The staff tries--they are compasionate and decent but the operation is run poorly. One vet on staff on a busy weekend, I had an 11 hour wait. The vet didn't listen to us, didn't understand we were not interested in treating anything other than our urgent care needs until we could get to our regular vet. Too bad, was nice to know they were there but for the future I'm going over to Concord or Walnut Creek. Never, never, never again. Run as fast as you can away.... read more

It has now been on three separate occasions that I had to take my beloved doggy to the emergency vet. I ended up at this one the first couple of times because no other Emergency hospital had room for a new pet patient. The third time I just stuck with them because they already had my dog in the system and it was easy. I do have to give it to them for always being available even when no one else is. My dog is alive and well so he has obviously been taken care of on those visits. My review is with mixed feelings only because of the variety in quality of interaction with vet each time. First, I should say that the vet techs are always amazing and super friendly. They take time with me, never make me feel like I'm a bother, and generally go above and beyond. All vets here provide acceptable care and there are a couple who are excellent. There's a young slim man with dark brown hair who is exceptional. (Can't remember his name). He gave us excellent care with authentic concern and also sincere desire to find the best treatment within my financial ability. He never questioned me, he went straight to practical solutions. I wish I could feel this safe and cared for with all vets and human practice doctors as well. Unfortunately an anomaly, I have developed extreme anxiety about interacting with medical care professionals from a dominant history of unpleasant experiences. Here's my complaint about this particular clinic: as someone who is on a relatively low budget for the San Francisco Bay area, I feel there is a lack of compassion and even a sense of shaming for having to pass on some of the recommended tests and treatments. These visits are very expensive- very expensive. I've never left there without spending at least $500. That is A LOT of money for me. When I decline, expensive tests and services that aren't completely necessary and out of financial necessity, I have been responded to with a sense of judgement and shaming. This is something that is infuriating to me. I get the feeling that there's an unspoken belief that pets are only for the privileged and wealthy. This is something I have experienced specifically in the San Francisco Bay area. I actually started taking my beloved dog to UC Davis small animal clinic for his regular care after catching onto this feeling one too many times. It's really been worth the drive as the care is phenomenal, without judgement, and with flexibility to adjust treatment accordingly for budget. At PETS there is one vet in particular that uses fear tactics to shame the lack of funds. The person may not be aware of the tactics as they probably don't know what it's like to sit on my end. They likely don't understand the anxiety of literally spending every penny available to me at that visit and wishing I had the means to not worry. Maybe they just think I'm cheap ‍ Though when I say lack of funds, I mean I'm spending $500 rather than $750. That's me spending half my rent for my dog because I'd do anything for him. I'm not a negligent animal abuser who just doesn't care to have the extra tests. I'm a hard working Bay Area native trying to survive in this grimy hell of disparity. I home cook my dog's food, cater to his every subtle need, and NEVER leave him for more than 3 hours a day though most days he's with me the entire 24 hours. He is an extremely loved dog who receives an exceeding amount of attention compared to most situations- people who leave their pets at home for 10 hours a day so they can make all that money that makes a good pet owner in the eyes of the vet. This is something I've actually experienced in most offices here in the East Bay so it's not specific to PETS. However, the shaming fear tactics are super anxiety producing when the nerves are already on alert from an emergency visit. In conclusion, I'm grateful for the care I've received. However, I plead with the vets to have more compassion and flexibility (not in cost but in practical solutions) with normal income people who deserve the sweet love of an animal just as much as the now standard ultra privileged wealthy Bay Area residents. That's all and I'm sure this review will irritate people who are tired of the P word but you know what?! Shit is real for Bay Area natives who didn't arrive here for $5million dollar tech jobs. Privilege is real. I wish for one day of every week, we all got to transfer consciousness into someone else's body, mind, life experience so we could truly understand and enact compassion. Until then- I want to end with gratitude for the vets at PETS who kept my dog alive. Whether sweet or salty , you kept my dog alive and I thank you for that. read more

PETS Referral Center - My sweet boy alive and well - Veterinarians Near Me - Berkeley, California

Came in on a Thursday evening as my poor pup was having eye issues. They were going through patients quick up until midnight when they let us know there would only be one dr. All in all I waited about 4 hours to be seen but I didn't really mind it. The doctor that saw my pet was super sweet and caring for my concerns. I really appreciated her patience with my questions and empathy with my concerns for my pup. One of the receptionists was really rude however. She would speak to me with a rude tone when I asked her simple questions about the wait time and parking space. Didn't appreciate her attitude at all. Other than the receptionist rude attitude I appreciated the services provided by the doctor. read more

Thank you so much to the staff at PETS Referral Center! It's been challenging for us to get an appointment with a vet over the past couple weeks and I couldn't be happier that we were able to get in here once our dog's situation turned into more of an emergency. We filled out the online form and then came on-site to the location. We waited about 20-30 minutes for them to check our dog's vitals and assess the severity of her situation (the more severe, the greater priority). Her situation wasn't too sever so they took down our phone number and allowed us to wait at home until the vet was ready to see her to fully assess her. We went home and we're called back in about 3 hours later. We then waited around 45 minutes and then they got her in to be looked at. The vet was caring, gentle and gave us all the advice and assurance we needed to proceed with next steps. Additionally, the vet was open and honest about the cost of different treatment options. All vet offices and emergency vets are extremely busy right now and often times have a 6-8 hour wait so it was great to be able to wait it out from home where our dog could be comfortable and less stressed. Thank you again to the staff here - we really appreciate it! I would most definitely bring my pet here again if there was an emergency. read more

The business owner replies we will do better! You guys killed my pet and gave me a dead body. I left multiple calls to discuss what happened with your upper management and no one has returned my calls! read more

Lousy customer service. Impossible to get an answer by phone and calls never returned.

My pugs Jennie and Biggie got bit by a rattlesnake at Sibley the other day. I got them to PETS within an hour of the bite and they got treated with antivenin. They were under 24 hour care and Dr. Jennings and Jarvis saved them from the worst. We are so thankful for the great team at PETS. Please be careful while out with your dogs! I recommend pet insurance for your babies because you never know what can happen! read more

PETS Referral Center - Home after one day in ER. Feeling poopy . Could not stand due to swelling and pain. - Veterinarians Near Me - Berkeley, California

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Cat brought in. Spent the night. Discharged as stable and healthy with some meds for the large heart and asthma. Picked him up. He seemed loopy. Figure it was some drugs they put him on? Got home, ready for hopefully a solid 6+ months of high quality life with the medicine regiment. And he died 2 hours later. Vets didn't know precisely why. How did they consider him stable? read more

I'm surprised to see that the overall rating for this place isn't higher! Maybe they've had some staff turn over? In any case, I think I had the best experience one could have under these circumstances. I took my yorkie in late morning on a Sunday. He had bloody diarrhea. I called Berkeley Dog and Cat (his regular vet), which had a 4-6 hour wait time, and they suggested I call PETS Referral and Oak Vet and just go with whoever had the shortest wait time. PETS Referral won. They told me on the phone that patients had been waiting three hours, but we actually only waited about 2. I liked that they assessed my dog immediately upon arrival, so I wasn't waiting around worried that the worst would happen. They had a TV in the waiting room (I watched most of Rapunzel and the beginning of Frozen), which was a nice distraction but it wasn't so loud that others couldn't read or do something else. We observed one person who was irritated about a longer wait (around 4 hours), which the staff handled nicely (he was called back only a few minutes later). There was a dog that came in obviously in respiratory distress who was taken back immediately, which seemed appropriate. There was also a feral kitten someone had brought in and even though the guy was willing to pay for the exam, after they assessed the kitty (for free) they told him that they thought the kitty would probably be ok without treatment, but to keep an eye out. I also heard them explaining the care credit options to someone over the phone. I know I'm nosy, but there is nothing else to do in there! Anyway, witnessing all these interactions made me feel like this was a good place. When it got to be our turn the exam was quick. My pup was pretty high energy and seemingly not in any pain, so they gave him some fluids and some meds and sent us home with some other meds and instructions for a bland diet and to return if symptoms got worse or didn't improve within a few days. It was expensive, of course, but less expensive than I've paid at other emergency vets in the area where I feel like we got a similar kind of care. Obviously no one wants to be in this situation, but I would definitely go back to this place if my pup needed emergency care. read more

My dog started having seizures for the first time late last night - very scary moment! The team at PETS Referral Center was so helpful during my moment of panic & took exceptional care of my Bubba. Hopefully you never have a pet emergency but if you do, I highly recommend coming here. read more

PETS Referral Center - Happy Bubba after a sleep over with PETS nurses. - Veterinarians Near Me - Berkeley, California

Really couldn't ask for better care! My dog urgently needed to see a doctor at 2am. We were lucky they were having a slow day, so we were seen immediately. They quickly scheduled additional appointments for us once they suspected my dog had cancer. I can't thank them enough for their hard work at odd hours. Really appreciate their attentiveness around the clock and communication. We also have Trupanion and so far the reimbursements were basically immediately applied when the clinic helped me submit my invoice through Trupanion's portal. One less thing to worry about. read more

PETS Referral Center - Veterinarians Near Me - Berkeley, California

This was (unfortunately) my second time coming to the PETS referral center but both times were amazing experiences. I took my cat here as recommend by my vet for urinary blockage. Everyone from the vets to the nurses and techs were amazing, particularly Julia and LeeLee! They got my cat in promptly and started IV fluids and meds to get him comfortable. They kept me updated with phone calls and check ins. Best vet experience. read more

I've been here 3x, and I must say that this place overcharges you for everything. Just the visit itself is $175. I've been to places where the exam is much cheaper. Unfortunately I am limited with options since a lot vets don't have guinea pig specialist. This 3rd time, I came to find out that the last 2x I came I didn't see a guinea pig specialist. Just someone that felt "comfortable" enough to treat them. I came here since I see early signs of gut stasis, my guinea pig has had it before and was treated appropriately at another vet couple years ago. No X-ray, no blood work, just gave me the medication and was good to go. Here the veterinary said "I can't properly diagnose him until a guinea pig specialist gets here, but what I can do is have him here over night or provide supportive care until the specialist gets here and run blood work/ X ray". So why in the phone did they tell me a specialist was available? Now they are giving me options that will cost me well over $1000. This makes me very uncomfortable as I was misinformed and seems like they only care of the $$ and try to get the most out of you. I could have gone elsewhere where my guinea pig could have gotten appropriate care and probably more cheaper. I do acknowledge this is not the veterinary fault but the receptionist that mis informed me. Then they come to tell me that to see the specialist I need an appointment.... Why didn't they tell me that on the phone? They made me come and pay for a service I did not want and now saying I need to pay again for the specialist and come at another time. I had to leave and still paid for the exam that didn't help at all. Don't come here if you want to over pay or have guinea pigs. UPDATE: Just took my guinea pig to ANOTHER vet, and they didn't even mention doing an X-ray or blood work. They gave me a gut stimulate to help with my guinea pigs appetite and stool along with extra antibiotics ear drops since they found a good amount of discharge in his ear. PETS REFERRAL didn't even check his ears and said he was fine, THEY DIDNT OFFER a gut stimulate to help with his stool and appetite. Only offered anti-nausea injection, and fluids as supportive care in the vet nothing to take home with me. Just got home and he is now eating and popping and not hiding like he was!!!! He is even now hanging out outside of his bed and not sleeping. Go to SOMA Animal Hospital, I literally basically paid the same amount but for 3 additional medications to take and 2 medical injections. Along with the exam itself. read more

This place is the best! Especially Dr. Siedlecki! The excellent care provided to my pet made his remaining time pleasant and comfortable. My family and I highly recommend. Thank you, Dr. Siedlecki and team! read more

I had the most horrible experience at pet referral center last night with my puppy . I brought my puppy in she had a huge abscess on her mammary gland while nursing eight puppies . The veterinarian was totally dismissive of my concerns of my dog needing further medical assistance attention because they thought we could not afford to pay . Their facility was filthy , their receptionists inexperienced , and they took in multiple animals in less serious condition than ours causing us to wait more than two and a half hours to get seen . They charged us $400 for the visit and the exam only to bring her into our event this morning and pay $1,000 for surgery that could have been avoided with pet referral center last night . I will never revisit this Clinic again. I strongly suggest that you avoid this facility at all costs especially if you love your animal . read more

They were wonderful when Jack suddenly fell ill with hemangiosarcoma and passed away. Where they were not so wonderful -- and I am not taking off stars for this because it was isolated to two people only -- was when I came to pick up his ashes today. Two of the staff members were laughing together even as they worked to locate Jack's ashes, and continued to laugh after they handed them to me. The epitome of disrespect. read more

Today I had the sad task of bringing my persian kitty to be euthanized, but everyone I interacted with (two young ladies at the reception desk, young gentleman vet tech - sorry I did not catch their names - and Dr. Jarvis were so kind, thoughtful and knowledgeable and made me and Snuggie feel very comfortable and well cared for. I had a feeling it would go well because I saw a rainbow on the way to the vet, but they ensured the process was as painless as possible for both of us. Thank you so much PETS Referral team :) PS: Dr. Jarvis looked young too, BTW :) read more

NEW Nothing but bunch of crooks!!! Money money money is all they are about! We brought our sick dog. Initially got a bill for nearly $6000 ( deposit). They painted doom and gloom. They gave us a list of potential problems but no concrete answers . They wanted out dog to spend the night at $6000 . We took our dog home and he is doing as well as can be suspected. Never will if I need medical care for my pets will I return. Update (2/3/24) my dog is extremely well. What pet referral did was an absolute nightmare. They terrorized my wife with a " possible " fatal diagnosis along with potential other problems but no concrete diagnosis: Lung Lobe Torsion ( extreme rare, fluid in the lung, infection in the lung.... They presented us with a bill for $6000 for basically doing nothing except an x- ray!!!! They wanted our dog to stay the night for observation for $4000 telling my sobbing wife ' He could possibly die if we take him home. We recommend leaving him with us tonight." Then they said we need to do more diagnostics in the morning with an ultra sound and possibly a CT scan for another $4000 on top of the $6000 for a total of $10,000+!!!! $10,000 for just a diagnosis????? They continue saying he could have this very rare diagnosis. They didn't care about the other possible problems ( fluid in one lung ( maybe) and lung infection). They picked the most expensive possible diagnosis that would cost possibly $10,000 to diagnosis and surgery would be another $10,000 for a grand total of $20,000!!!!! My wife was being terrorized and it seemed they took advantage of my wife's trauma. We asked can we take our dog home and they recommended against it saying " your dog could die tonight in your home." Even the thought of putting our dog came up. I am glad to say two weeks later our dog is as healthy as can be.... Running, jumping all over the place. He was never ill and the vet prognosis was your dog may die. Unbelievable experience and it cost us $2,000 and they absolutely did nothing for our dog... no prescription for a lung infection-- NOT ONE DAMN THING!!!!! Again our baby is perfectly healthy and very much alive. Bad vet experience!!!! read more

My puppy is seven to eight weeks. Her face, eyes and area of her neck by the jaw are all swollen. I arrived around 3:00 a.m. and nearly six hours later she has still not been seen. They claim other critical patients, but I've heard lots of laughing and talking from the back. During my time here only two other people have come in and they've not been seen. They administered pain meds but haven't treated her. All they've said as I could go to another vet. read more

It has now been more than 4 hours after initially being told it would take about an hour to be seen. There was only one vet this morning and a second one arrived mid day. I came here because my pet is being seen by an oncologist at this hospital hoping the continuity would help with his care. They are severely under staffed. Update: Going on 6 hours of sitting in the waiting room now.... read more

PETS Referral Center provided my guinea pig with the absolute best emergency care that I've ever experienced. From the very first telephone contact to the arrival check-in and subsequent care, PETS employee Madison was truly outstanding. She was the silver lining in a most medically difficult situation and our family cannot thank her enough. Madison excelled in her customer service compassion, positive energy, thorough knowledge, patience, dedication, and generosity with her time. Thank you, Madison and the PETS team, for all that you do for our furry loved ones and community. read more

I called to ask for a general quote about my sick puppy and they proceeded to lecture me and yell at me repeating themselves over and over that every dog is different. No sympathy or useful guidance was given whatsoever. The person who was answering the phones on Saturday night 3/28/2020, who was clearly not a veterinarian, was extremely rude trying to explain things as though she was. Very clearly was an uneducated operator pretending to have medical knowledge. I would never in a million years bring my sick dog to that person for help. And by extension, the entire company. I'd definitely look elsewhere! read more

PETS Referral Center - Puppy who will never go to this location - Veterinarians Near Me - Berkeley, California

For the sake of your pet's health and your sanity, do not come here unless it's a truly critical emergency. Otherwise, you will have to wait many many hours with little to no update on when you might be seen. I wish they were more realistic and honest about wait times. If it's a life or death critical situation or you need specialized care for your pet, it is worth it. But the stress of waiting for both you and your pet might not be worth it, if you can get an appointment somewhere else. I'm glad I followed up, though, and got my cat seen. She had emergency abdominal surgery performed by Dr. Moser and he did an excellent job treating her and communicating with me about her recovery and follow ups. Dr. Lee who triaged our case was also very kind and communicated the urgency of the situation well. We're 7 days post-op now and things are looking good. read more

I have updated my 4-star review of 2019 after bringing my dog here on Saturday 02/18/2023. Like so many veterinarian practices, it seems PETS is now corporately owned and operated as billing is appearing as United Veterinary Care, Palm Beach Garden, FL. In the 15+ years that I have taken dogs and cats here, the charges have never been cheap but have felt the emergency care and services provided were mostly justified. But after my most recent visit, I realize what a profit driven operation PETS has become with compassion and caring becoming secondary. I was charged $34.00 for a small 3.5g tube of eye ointment that retails for $12.99 on Chewy. If they have inflated this 1 item that I can verify, how much price gouging and exorbitant charges have they done on the remaining products and services in the name of humane animal care. 02/28 PETS responded by saying "Unfortunately costs have gone up across the board for all businesses. We do our best to keep them as reasonable as possible." Granted costs have gone up, BUT do not justify price gouging and taking advantage of pet-caring customers. If charging $34+ for a tube of eye ointment probably costing likely $5-6 (if that) is considerable reasonable, what do they consider exorbitant. I am through with this review. read more

Staff is incredibly rude and incompetent. Quit your job if you don't like it. Oh, and they take FOREVER with everything they do. FOREVER. read more

Up front about costs, made no medical mistakes I was aware of, and was compassionate when my cat was not saveable.

These people are horrible excuse for an animal emergency service. They made me wait four hours for nothing. DO NOT TAKE YOUR PET THERE ! I'm sorry but this was nothing short of abuse to an animal when they don't care and leave a cat to suffer for four hours with no where to go to the bathroom because the cat is stuck waiting four hours to be seen. Absolutely disgusting and abusive. I wouldn't take my pet there ever again. These people should be shut down for animal cruelty. They are so bad that I had to walk out without being seen. I don't care what excuse they try to say because it's not acceptable ever to do this. It's a disgrace to vet services. Never again will I take a pet to these people. read more

We were waiting for a call to pick up our pets remains. Apparently they texted the wrong number. How impersonal and disconnected from your clients can an emergency center get? The doctors give you no compassion and the vet techs even less. Go to VEG in Pleasant Hill. read more

Called because my pup had been ingesting acorns and was told to bring her in "anytime, we are open 24 hours". Brought her in at 6am because I had to work that day and was checked in. An hour later a tech took my dogs vitals and said a vet would see her when they came in around 8:00. I checked with the front desk at 8:20 and was told they could see my dog in an hour and a half. So that puts me there for 4 hours with no service. I had to leave because I don't do this to my own emergency room patients. read more

My 18 yr old cat was actively dying and I really didn't want to lengthen his suffering. I called around many places and this was the only one that could euthanize him the same day. That meant a lot to not have to make him wait another few days to be at peace. They were very respectful and let me sit with him the whole time, both before and after they administered the medication. They explained what would happen, and it was quite fast. They let me sit with him for awhile afterwards as well. read more