Gwin was very sweet and helpful for us when my boyfriend got some new Cichlids. The fish are seemingly very healthy. They didn't have a lot in stock at the time, but ultimately it made me feel that they do sell a lot. The location was also pretty clean, too! This was my first visit to this location, but I was super happy with the help we received. We will definitely be visiting Gwin again when we are in need of some good and nice sized Cichlids! I did not get to the bathroom; however the store was kept nicely so I can assume they probably are pretty decent. I would like to see more of a selection of fish next time we visit, however I was happy with the fish we purchased. The guy we checked out with was also super friendly. Did not catch his name but he was super nice. read more

I've had nothing but great experiences with this petsmart! Very friendly staff and very helpful. Also, the pet groomers do an amazing job! They always take such good care of my pup and seem to care about the animals. Great place! read more

We stopped here last weekend.... we were in the shopping center, and had a few minutes to spare so we decided to pop in to see what was happening and if there were any sales on the items we use for Echo. Sadly there were no sales, and sadly there were only two small cars available for adoption the day we were there. They looked so sad and pitiful. My husband had to run to the restroom.. he said it was awful! Cobwebs everywhere! Even though this place is for pets, you would think they would take care of things for their paying customers! read more

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If you know nothing about training a puppy or you need the very basic commands demonstrated so you can practice them at home this class would possibly work for you. There was no official certified trainer. I felt I received no respect. Class did not start on time. Time seemed a waste just listening to someone talk. read more

Stopped in here to get a few male guppies. The selection wasn't great, and I couldn't find an employee in the fish section (I stood there for about 10 minutes). I ended up leaving to check out Petco - which was pretty awful. Went back to Persmart, had to seek out an employee for help and she seemed to be miserable at work. Really rude. Anyway! I ended up getting three fish to add to my community tank at home. One died the first evening, and another died two days later. My water in the tank was perfect & I acclimated them appropriately. Fingers crossed the last one makes it! But I don't ever plan on going back to this location. read more

I just got a puppy, he's adorable, but he needed some help! Everyone at this location is super friendly and knowledgeable of dog breeds. I have a labradoodle and had to get him groomed. They did an amazing job! They got all the mats out, groomed him appropriately, and had him ready early. I will definitely be taking him back! They also have a wide selection of food, treats and toys. They are reasonably priced as well. I also appreciate being able to have a membership and use those perks. read more

Needed a carrier to pick up foster kitty from boarding at vet. They had a nice selection with everything in the right place to know the correct price. Cashier was friendly and helpful. As were the other customers I have pictured. I lady walking around with a Ball Python was welcomed as I would be with my Siberian Husky. read more

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I love cats more than a little, and I've adopted three at PetSmart with great success. Their employees who facilitate the adoptions are knowledgeable and caring, allowing us to spend floor time with each kitty to figure out which one wanted to come home with us. Josh, in particular, is so very patient. He's also a cat lover, so even when we go back, we swap stories and show him photos of the kitties who chose us. I find they have a great selection of foods and toys and supplies for all my furry friends - we love PetSmart! read more

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This place was horrible. I have never had such a bad experience in my life the rude girl in the fish department told my 7 YEAR OLD DAUGHTER. That she would not sell her a fish because she would just kill it! I tried to speak with a manager but the manager did nothing. By far the worst place I have ever been. We have shopped there for years and I will never be going back. The whole thing was very disappointing for my daughter who left crying. If I could give 0 stars I would read more

While not the biggest pet store in town, this place has a good selection of stuff for lots of kinds of animals, including fish, birds, and rodents. It has convenient evening hours, good staff, and frequent veterans discounts. It is my go-to place, mainly because the giant pet stores are kind of fat from town. read more

Grooming staff was rude and not helpful. They did not want to explain the services offered to me. Was told I did not need appointment I could just walk-in. When I came for a walk-in they made it seem that I needed an appointment and were frustrated. read more

On my journey through new pet parenthood reviews, we take a stop at PetSmart. The best way I can describe it is the Wal-Mart of Pet Stores. The place is big with a wide variety of selection. The prices seem reasonable. But for some items, we found the prices to be better "other places". The biggest thing that stuck out to me, is the lack of help. We are very new at a lot of the puppy stuff. And I'm sure we were wandering around aimlessly with blank stares. But not a single person noticed or asked if we needed help. I do understand that with that many stores and I'm sure employee turnover, you can't spend the money educating all of your employees. But because you have that many stores, one mediocre review won't hurt you either. The place is clean. And as said before, they have a HUGE variety for all types of pets. But I will shop somewhere that I can have questions answered. Maybe I will change my mind once I get more knowledge. But for now, I will go for customer service over saving a few cents (and that is only sometimes). read more

I brought my two chow chows in for a grooming appointment with Taylor H. If you know how chows are, they have a lot of hair underneath their top coat that can be a pain when it comes to brushing and washing. After picking them up from their appointment I was blown away. Taylor H. went above and beyond to make sure there was no dead fur underneath their top coat. This was honestly the best they have ever looked after a grooming appointment, and I will definitely be coming back! read more

I wish there was a 0 star... I've been trying to get my 7yr old dog groomed for about 6mtgs. Appointments were so far out, I even tried to get him in before his rabies vaccine was out of date. They made me reschedule for being 12min late & had to rebook. But what they had was past his rabies vaccine date. I work Mon-Fri 9am-6pm, its VERY HARD getting him too & from the vet during the week & weekends are almost unavailable for months. Then when I complain, the little rat looking groomer had the nerve to TRY & get smart with me & saying she didn't have a scanner to scan his vaccine tag, that there was no store email to get the vet to send proof too. By then it was past 3:30pm & his appointment was at 3pm & they won't take him if you're 15min late saying that they have to move on to another animal? How? If my appointment was for 1hr & I'm 15min late, what they gonna do with the other 45min? They start another dog in my time slot? What if I was there on time? Would they rush thru my dog to start another one? $57-$61 is a LOT to pay for a bath & haircut that only lasts 1hr. I wish I was paid $50-$60/hr. My dog had been coming here since I got him at 2mths old. When people in the salon changed, these new people have sucked! Anyway, I'm over their passive attention where they act like they can't get my dog in for being 15min late. I spoke to the manager & when I did this chick kept looking at the other one like she wanted to say something. Thats why people/workers get their asses handed to them, their customer service in Garner, NC on Timber Drive, SUCKS! Josh, the manager did NOTHING except try to explain why my matted, lopsided hair cut dog can't get groomed. No LOYALTY for the regular customers of my skin color. As soon as I find a BETTER place even if it costs $100, I'm OUT of there, NEVER going back! read more

Unprofessional Grooming experience : They were rude, unprofessional and disrespectful. I will no longer use this service. I would advise people to not use this grooming service on Hwy 280. Thank you, read more

Had both of our cats nails trimmed today. Great price and friendly service. Store is clean , and we will definitely be back!

I like PetSmart, but my attempts to contact this particular store by phone to check product availability before driving an hour and a half to get there have been met with the message "call rejected." Store rejected. read more

I'm torn between A-OK and I'm a fan. It seems this store lacks enough help and always seems a bit "down" when you enter. I'm surprised it's not more full of life being the only pet store on this side of town. And they are over priced on the same canned cat food I buy at Publix. The main reason I continue shopping here is for my cat's vitamin's that they do carry and usually have on sale. read more

3 stars for me, I like shopping at this place for my reptiles, and some other stuff. They got some really good food and supplies that you need for your animals, but the manager is afraid of snakes. I find that pathetic to hire a guy like that, because the place sells snakes as pets there, so yeah I don't get why he works there, if he's afraid of snakes. The prices are bit expensive for supplies, all in all it's a-okay to shop at. read more

Let me just start by saying that this PetSmart has done an excellent job at hiring their staff. I called to inquire about the cats up for adoption, and I spoke with Daisy. She was so helpful and sweet, so I decided PetSmart would be the place to go. Me and my fiancée went in and went straight to look at the cats. While we were looking, Daisy came over and remembered talking to me on the phone. She took us back to look at one little guy, Blazer. We fell in love instantly. She got the adoption process started and was so good at explaining the process and helped us through the entire thing. We went and shopped for all the things he would need, and when we came back to check out, she and Jimmy put his carrier together for us. Every employee we encountered was amazing. This team goes above and beyond and they make the entire trip a good one! Our little guy is home and settled in and doing so well. Thank you to Daisy and the rest of the PetSmart team for helping us make this big decision so much easier!! read more

PetSmart - Here's little man getting settled in :) - Pet Stores Near Me - Birmingham, Alabama

I love this Petsmart! We always go here to get our dog supplies, and we have also used their grooming center to get our puppy's nails cut and they were great! The people are super friendly and you can tell they really enjoy the animals and helping. Also our dog's nails looked great and she left happy. She is a little skittish but the employees handled her great and she seemed to do great. read more

This store is always clean and the employees have always been friendly to me. I shop here often and always bring my dog. I find what I need and can get in and out relatively quickly. When they have deals the prices are pretty good. read more

Love this place so great to help did dog class. The trainer josh is great. Everyone is so friendly and help with everything. I wouldn't shop anywhere else! read more

Great staff, love the dog training classes and the availability of the groomers that works for customers' needs. Employees are very knowledgeable on a variety of animals and all their products. read more

Truly the worst petsmart I've visited for grooming. Initially I was told sternly by the worker checking me in that the online booking system was "confusing" for the workers and that I had booked the wrong thing. I then had to agree to pay a higher price after booking another price online specifically for my dog. I brushed this off and thought maybe they were just having a stressful day. However, after having my dog for four hours for a bath and light trim, I called to check on him. His full groom usually only takes 4 hours. The groomer assured me he would be done soon and they would call or text me when he was ready. After not receiving a phone call for another hour, I decided to stop by around 5:30. The grooming salon failed to call me and let me know my dog was done being groomed AND that the salon closed at 5 PM. I was very upset to discover the salon had closed up shop and left my dog in back of shop, with no notice to me. When I complained to the worker who had to unlock the door to the grooming salon for me, she was unapologetic and only stated that it was "weird" I didn't receive a call and that they had left my dog. I just moved here and used the petsmart back home, but I will sadly be looking for another local groomer to use. read more

Made an appt for my dog to be groomed today. I am very happy with the results! Stephanie was her groomer and did a great job. My dog can be very anxious and she never associates bath time as pleasant. Stephanie told me she did great and I am so relieved to have found someone who listened to the style I asked for! Yay happy owner and pooch. read more

Was a great store and had a great pet training staff but the grooming staff is like a guy with dry humor on stand up night, its a joke. They are rude and try to overstep the manager in making decisions. Also some of the cashiers just give your animals treats without even asking. All in all was a great store but wont be back read more