Out pup completed her second round of intermediate training and graduated with flying colors. We really appreciate that you're allowed to take the class as many times as you need until you graduate. It was a good mix of classmates to help with desensitizing and exposure. And she's improved a lot. We love working with Daniel and his assistant trainer Nugget. read more

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The grooming for my dog great, the front of the house employees very nice. I would have given five stars, except for the flood of emails. I had to click unsubscribe. Just way too many emails. read more

Took my sun conure for pictures with Santa Claus, and they came out amazing. Store is very clean and the staff were super attentive and even gave me a free souvenir. One of the best Petsmarts I've visited. read more

PetSmart - Santa pic - Pet Stores Near Me - Costa Mesa, California

Outstanding customer service from Kim! Answered all my questions and provided several relevant suggestions. Thank you so much Kim I appreciate you. read more

Kamalee is amazing!! we have taken our two pups to MANY groomers over the past 6 years and Kam did an AMAZING job!!! they have never looked SO GOOD!! great experience and the staff were very professional and courteous. HIGHLY RECOMMEND! read more

PetSmart - Pet Stores Near Me - Costa Mesa, California

please adopt homeless animals from here! But... If you are looking for fish, please support your local pet stores! They have a healthier, better selection anyway. helpful for buying emergency fish products, but the conditions for the fish are far below the bare minimum. read more

Dropped my two dogs off for bath and grooming. One dog is older and does not like baths--still no groomer has ever complained to us about his conduct--before now. When he was returned to us he was not groomed but shaved. This was startling as he is a Maltipoo who normally sports a long and luxurious coat. He was also obviously traumatized by something which happened during his "grooming" and took several days to return to normal behavior. When my wife complained about our dog's ridiculous cut she was met with a disturbing response. She was told 1) I had authorized the shaving of our dog (untrue); 2) And even if the shaving was not authorized the dog had mats necessitating the removal of his coat (also untrue as my wife often grooms the dog weekly herself and determined prior to the drop off he had a single mat only); 3) And finally, dog attempted to bite the groomer--which somehow justified shaving him. In order to "make us whole" PetSmart offered to remove $25 from our bill--which was the cost of shaving our dog. This was completely unsatisfactory as no apology was offered. We will not return to this business and will suggest to our friends to avoid this substandard operation. read more

This petsmart for cat adoptions it the best. There's A LOT of cats to choose from and they're not all the same gray tabby's (no hate, just some people like different cats). The adoption process was so quick and easy if you're a qualified potential owner. You even get a petsmart coupon book for all the cat supplies you need. The same thing goes for dogs you adopt at PetSmart. They're very active at this location for adoptions (check on Sundays). You get to see dogs here that you can potentially adopt. Highly recommend this location as they have cat and dog groomers as well. Pro-Tip: You can walk-in for cat nail trimming services (just call ahead if you're unsure) and it only costs $15. You don't need to do the whole bath and nail trimming package because you rarely will ever need to bathe your cat. read more

Smarter people who have common sense to work in the grooming salon! Maybe people who know how to work a booking system! And not mess with people's time! read more

I loved the staff that works here. It is nice that they turnover is very low. TAKE CARE OF YOUR EMPLOYEES! Now in regards to keeping fancy feast wet food stocked. I have had to ship at PETCO because your buyers are not keeping orders for many different flavors in stock. Beef pate has been gone for months now. Why? Lets get it together or I will buy everything at PETCO. read more

Today the old man that is at the register was the worst. He has no customer service and should not be working with people. He is disrespectful, argumentative and rude. The 2 ladies before me were buying animal toys that the old man called road kill and Kong toys and made a snide remark that they were making their pet work for treats. The women were not finding this funny. They did not laugh or say anything and left quickly after paying. When he was checking me out he started to argue with me and I did not want to play his game and stayed silent until he started to argue again. I then told him to stop and just finish but he had to keep arguing and with a long line of people in line. A few people left because this old man would not stop and I asked for a manager who came up and told me that he didn't think the old man was arguing. So now I am being called a liar. This is not the first or second time the old man was disrespectful. When I reminded him I was a customer and should be treated with respect he argued that I need to treat him with respect. He always thinks he is correct and he is not. I have been coming to this store for many years and buy lots of cat food but never have you employed such a rude and disgusting individual. I should not have to schedule my shopping around him working. The employee who came up was enabling the old man to keep treating people with such disrespect by not addressing his bad habits and that is why he thinks his disgusting behavior is ok to keep doing. He needs to work behind and without customers. TAKE HIM OFF THE REGISTER! BTW I am not the only customer he has treated like this and I will tell everyone I know to report him. Most of your old younger staff are great and respectful. read more

Review Best Dog Trainer Yea Congrats to my rescue dog Lily who graduated today from her Petsmart Beginners Dog Training Class-Taught by Trainer Daniel Debias. Daniel is the best and so good with all the dogs and the people - the perfect teacher. He helped us understand and communicate better with our dogs and we made some new friends. I've learned so much. My young, strong, high drive girl has learned some new manners and it was a lot of fun! Do it! Take a class! You'll thank yourself and you and your dog will be happier! read more

Long story short brought four fish three died the same day we were told 14 days guarantee if any die! We were informed in the past if they die don't bring in the dead corpses they would trust us. Now when we went to go get replacements they said at least photos of the dead fish so we ended up paying for them again great way to treat a long time loyal customer! read more

I've been going to this petsmart for a few months now for toys and pet supplies but last weekend was my first time going in for their grooming services. I booked an appointment for that same day and brought my puppy in for a puppy bath $15!! They included a bath, nail trim, ear cleaning, anal gland expression. I really came for the nail trimming because my pup did not take it well when I tried doing it myself. My groomer was Steven, but I also wanted to shout out Robert. They both told me his nails were too short to cut but they would try grinding them. Robert ended up grinding his nails with ease and I'll definitely be booking ahead of time for a month out for his next trim :) Yall are amazing. They both took the time to explain how I should cut his nails and how it works. Highly recommend Robert for grooming :) read more

PetSmart - shaking off after his Pet Grooming - Small - Pet Stores Near Me - Costa Mesa, California

I took my little dog for their Christmas pictures and everyone was nice and everything. I had an appointment I wrote my email down and they said I'd get the photos the same day around 7. I waited and nothing so I gave it a couple days and called. The girl I spoke to was rude didn't really care and hung up as I asked a question. I called again yesterday on Wednesday and the man was much nicer asked for information and dog description. He said their photo person would be in at 1:30 they'll take a look at this for me and still nothing. My dog is pretty distinct and I described him in detail. I don't think I'm getting my photo. I wish I brought my own camera but I was too busy trying to get him to look at their camera. Pretty upset because I was excited about my little guys first Santa picture. I don't know how much more descriptive I could have been. A chihuahua terrier in a red outfit with reindeer antlers and his name written next to my name, email and phone number. read more

PetSmart - My dog whose missing his Christmas photos - Pet Stores Near Me - Costa Mesa, California

This review is for the young lady with glasses wearing black shirt at the register she might be a manager. Her attitude was not very pleasant she wasn't rude but the way she answered some of my questions was like if I was annoying her. Besides that the young lady with the colored hair and piercings was so sweet she answered my questions and made sure I knew she was there if I needed help. read more

While this is a very nice, well stocked, and clean location, This review is strictly for the great staff that are always so helpful. Kim the manager is always so helpful and super patient with me and an inquisitive five year old that loves every creature under the sun. Alana is another staff member that is super helpful and always has a bright smile and positive attitude. This location is worth going out of your way for just for them and the rest of the workers. read more

Miguel the groomer did an amazing job. They look great and were not traumatized. Happy I found a new groomer read more

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As a first-time dog owner, taking training classes with Stephanie was the best choice I made. This gave me so much information that I didn't have already. Stephanie is approachable and friendly, and you can tell she really wants what is best for the dogs at all times. My puppy and I attended beginning, intermediate, advanced, therapy and trick classes all with Stephanie. She is such a natural teacher, that she seamlessly is teaching not only the dog but the handler at the same time. The skills that I have learned from her are invaluable. She doesn't miss a thing. Feedback is timely and positive. If there is a mess up, it is acknowledged and a different approach is presented to avoid the situation going forward. During and after these interactions she is pointing out key successes and ways to modify the exercise if the dog is uninterested or struggling. Respect is shown to all, she truly is setting people and dogs up to succeed. My dog turned 2 years old in July, and he is well behaved, everywhere I take him I get complements at how well he is trained. read more

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This location is on my way home from work, so I stop in often. Most of the employees are lovely, and have gone out of their way to be helpful locating an item when I can't find it. However, one older male cashier tells the same transphobic "joke" every time he pulls up my rewards account, since it is in my husband's name and I am a cis woman. It is so tiredly not funny and offensive that if he's at the register when I walk in, I leave and take my business to a different location. read more

PETSMART on 620 W 17th St, Costa Mesa, CA 92627 ~ NEW GROOMER JUSTIN ~ KEEP YOUR DOG AWAY! If I could I would give zero stars. Especially after I called and was hung up on by Justin . . . this is unacceptable and if he worked for me he would have been fired on the spot. This place just lost a customer with two dogs for the attitude of its employees - I hope that Corporate reads this review because attitude is everything and as a customer we have a choice and in today's market Petsmart should know better. Have been going here for 3 1/2 years (Val is Awesome if you can get her) and today I was told for the first time ever by Justin that my GSD is dog aggressive . . . WTF??? Was told he was so aggressive that he had to be groomed in the kennel area! Really??? We have been coming to this location nearly every month for over three years - why hasn't anyone told me that he is dog aggressive before today? Oh I know because he's not! Your groomer obviously fears larger dogs. He told me "He did the best he can!" Paid for the FURminator which was obviously not done and you can see it in the pictures, as a matter of fact he didn't even run a brush through his hind quarters. Jose kept telling me that Bear was aggressive, and I asked; Did you see him being aggressive? He replied, "No I was told by Justin." Just received a call from Jose asking me to come back to finish the job correctly. Brought my GSD back in and the groomer Val (who knows him) was shocked to see how poor a job was done - Val took control and did an amazing job! Thanks Val for a job well done read more

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Very helpful when it comes to my purchases. If they don't have the answer of my question they get second opinions of another employee who knows a bit better of a specific product. The loyalty program helps a lot when it comes to saving discounts and getting deals which it's an amazing thing! Definitely recommend it if you're a first time costumer. Love shopping at this location read more

ordered day same delivery on the website which is through doordash. I spent $50 total on the order but didn't receive the dog food. which was supposed to feed my dog that night (order delivered at 8:45pm). I tried to contact doordash but since I bought it from the petsmart website, doordash won't do anything. Petsmart closes at 9pm so nobody picked up and there's no way to get a refund. read more

the store is great and everyone is super friendly and helpful but the groomers do not know what they are doing. they shave double coated dogs, cut my babies whiskers off, and cut his tummy up. i understand the job is difficult with dogs jot holding still the entire time but it really just felt like they rushed through the job. i also never get the toy that comes with the seasonal package for the last like 3-4x ive been in. for sure will pick a new location next time read more

I tried to make an appointment to get my older lab bathed etc. at the ABQ Sept Smart. The first question was, "can he stand for 4 hours" ? What? 4 hours? No way. The person was rather rude too. No more Pet Smart for us. We found a mobile groomer that did a bang up job and not, they didn't ask if he could stand for 4 hours. In case anyone wants to know it was Spudz Sudz here in Albuquerque. read more

The grooming services are fantastic and also always have the best service . We have brought in our golden several times for a puppy cut, nail trim and teeth brushing - she always comes back dog show ready! read more

I'm at a loss for words. I raved about Petsmart grooming just a year ago. Kailey use to do my dog. Jaxon couldn't wait to see her and she listened to my preferences and he always came out perfect. Since she left a year ago it's never been quite the same but I have done ok with Jenny. She gave him a report card which was kind of cute. However she now comes in once a month and only on Sunday which is $5 more as it is a weekend up charge. So 3 months back I tried Jacquiline. When I dropped him off we went over his cut in detail, puppy cut (short body larger cut on head and legs with short ears and legs scissored into a straight paw shape and we confirmed the price would be $58. I asked why it's $6 more she said the prices went up. So, with inflation I agreed no problem and said ok. However, this was not the case when I went to pick him she told me it was $78. I said that is not what you quoted me before I dropped him off. She then said it's $20 for scissoring his legs. I asked for the manager. Lucy the manager came but to my disappointment she argued with me for a good 15 min refusing to lower the price. I said look this is on principle. You already raised it $6 on me and now with the same cut he's been getting for 7 years now you want to make it an additional $20 plus the $6 on top of the $58 after the fact. Finally she agreed to waive the fee. No apology and was very stand offish. With her standing there I then turned to Jacqueline and kindly said "thank you for honoring the original price you gave to me. Going forward can, we work together on a cut that stays within $58 budget as my dog is just 21 pounds?" She agreed. So together we looked at different sheer cut sizes in the sample chart and agreed to do a 1 inch on the legs and shorter on body to make the legs similar to the scissoring effect. It ended on a positive note. On Monday, I called in to make an appt with Jacqueline for today. I was given a 1:30 PM time. I called to confirm the morning of (this morning) and was told my appt was at 1:30. No mention of a different groomer. When I arrived she wasn't even there. I was told she was on her lunch break and that she had decided she just didn't want to do my dog. They then told me my dog would be groomed by a new person named Carlos. I said I wasn't comfortable with that and had made my appt with her. The female at the counter inside the groomers then called Lucy over who said to wait and talk to Jacqueline. I was then told to wait on her. So I waited 12 more min. Jacqueline shows up and at this point it's 1:45. She tells me it's too late for her to do my dog as she gets off at 3. She then lied and said Carlos called me and told me ahead of time he would be doing my dog. Carlos was right there and countered her statement replying "no I never told the customer that. I just confirmed her appt time when she called in". Then she says well I'm not doing your dog as I don't like the way you treated me last time. I said well you sprung a $20 additional fee that wasn't communicated to me in advance which wasn't exactly cool to do to a loyal customer but I thought we worked it out. Out of desperation, I explained I'm working out of town Tmrw and this day is my only day. Both her and Lucy said well you can go somewhere else or call the 800 number if you don't like it but Carlos is the only option here for you. I felt stuck and it's an awful feeling to be in. With Carlos right there working on another dog I said again, "I'm not comfortable with someone so new and unaware of his cut". I almost had to beg Jacqueline to go over his cut in detail again with me and to work with him until she leaves as she said she had no other dogs due to her leaving in an hour. We went over everything agian see above. I left the store feeling upset so I tried calling the district manager Angela. I'm still waiting to here back. When I went to pick up my dog he didn't even look like my dog. One eye had long hair coming from his nose blocking his vision and his legs were "L" shaped not straight down and jagged. His ears were super long and he looked like he had no chin. It was the worst cut he has ever gotten and looked like a child had cut his hair. I'm at loss as I gave this place the best reviews over a year ago. I feel there is no accountability and even the management at this location feels like they can do and say whatever they want to customers with no concern for their reputation. read more

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I've been going to Petsmart for years. This time is it for me! 5 hours my dogs were there today? they overbook and rush through the grooming process. I brought my dogs home and they've been miserable since. Both itching and scratching. I turned my boy over to see what's going on and his tummy is bright red and raw from being cut up with the clippers! They are overbooking and rushing through. I hate to think what my sweet little doggie went through! Now I know why they don't want to go and cry and shake when entering. The groomers are inexperienced ! So upset, another expensive trip to the Vet! I will never bring them their again. read more

What a great experience! When I called to schedule the person I spoke with was so knowledgeable, thorough and nice. They even accommodated me for a Saturday morning appt the night before. It's nearly impossible to get a grooming appt next day. When I dropped my two dogs off the check in was easy but thorough and all staff were very friendly. I was worried about one of my dogs because she hates kennels so they suggested a suite and said she did great, was calm, just chilled. When I picked them up just WOW they looked amazing! They were calm and in great spirits not scared or trying to get outta there. The price is VERY reasonable very affordable and the quality was top notch. Even just looking at the pics of their work on the wall you can tell these stylist are very skilled! One of my dogs was a rescue and her coat was funky but they made her look cuter than I ever thought she could look tbh (sounds mean but I loved her anyway ha!) Valerie groomed both of them and they look fab! When I was checking out at the register my daughter and I were talking about how cute they looked and another customer asked who groomed them and we said it was Valerie. Their response was "oh yes she's the best" overall a great experience. All staff were super nice and very customer service oriented, and a younger crowd. I wish I had the cashiers name and the person who checked us in and out to shout them out . Will definitely be coming here for now on read more

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Bought a five dollar tube of pet toothpaste for our dogs and it was spoiled, absolutely unusable. I went to take it back and they said, unless you have the box that it came in we cannot take it back and refund your money. What kind of business is this that rips off people like this? The customer is always right. When Brad Kriser on this particular facility, it was a classy place, but now it is as low a grade as they come. read more

Unfortunately, I do not recommend this location. It's the smelliest pet store I've been into, which makes me think they don't clean up enough after the animals who have accidents. I also don't recommend this location because of the parking lot/area surrounding the store. It's near a messy intersection and the parking lot is cramped. Overall, it was stressful just getting into this store and then you walk into the smell of urine and feces. No thanks. I will say, the customer service was good. Everyone who helped me was nice. read more

I think they keep the impulse kitties at the front for a reason. I have to shield my eyes or I'm walking out with all of the cats! It's PetSmart y'all, you know the drill. But this location has some of the best customer service and prices that I've scene in a long time. My kitties don't pee in sand, they get full on deodorizing ceramic rocks to do their business. So far, outside of the internet this is the cheapest spot to buy this specialty litter, even cheaper than Walmart. They also sell the pee pads my cats use as well, yeah... my felines are spoiled. This is a smaller location with no fish or bird supplies, just cat and dog items. They do offer doggie daycare, grooming for your pooch, and every other Saturday they host adoption events for cats and dogs from local shelters. I always leave with at least one toy for my cats, which they play with for 3 minutes and then go to sleep for 18hrs. I want to switch lives. read more

PetSmart - Pet Stores Near Me - Costa Mesa, California

This was the worst grooming experience my dog received from PetSmart! Completely uneven, long in some areas and down to skin in others. They couldn't follow directions. It took a 6 weeks for her to have enough growth to even it out. I talked to the manager. She was rude and defended her groomer. Again worst experience my 6 year old dog ever had. Never go back!!! read more

Movie is the BEST groomer! My Baby lovesss him and he's soooo sweet. He trims and combs her perfectly! read more

PetSmart - Baby all pretty and happy! - Pet Stores Near Me - Costa Mesa, California

When you book a grooming with a specific groomer I expect that groomer to be the one doing the grooming.. They said booking your appointment with a specific groomer doesn't ensure they are the ones doing the grooming which by itself is a terrible policy. When I voiced my disappointment with this policy the woman at the front desk just gave me a bunch of attitude. Never going back to Petsmart grooming ever again. I'm writing this review after completing a grooming appointment with Petco and they are by far way better with their customer service. read more

Just went and had my pets nails done. I specifically asked for a nail grind and saw the groomer cutting my dogs nails. She was not the gentlest with my dog either. Probably the worst service I've had here in the last 2 years. Pet's smart needs to pay attention to who they hire for grooming as it is already scary for dogs. read more

I am leaving this review, because it is a review worth leaving. I brought my dog Rocky in for a last minute grooming appointment with Jaclyn M. He has been shaking his head, so I thought maybe he had matting or an ear infection. I thought the groomers might know more than me, and plus he had a vet appointment scheduled for a week from now, so I figured a grooming appointment couldn't hurt. Every time I touch Rocky, he is so soft and this pleasant burst of clean and sweet smell comes off his body. The precision in the cut around his legs, paws, ear, and even the shaping around his head, are impeccable. I have taken my dog to the groomers at another Petsmart location, but since moving to the coast, I've had to find a closer alternative. I will be coming back for Jaclyn M. again. Thank you for making the $69 well worth it's value. What an amazing grooming experience. read more

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I went in to receive some guidance on getting my 15 year old Shitzu the best food to keep him healthy & Active, I was assisted by Michael & he was an angel, I truly believe some people love what they do when it's helping others & their furry babies! & Michael clearly likes helping customers & their furries. I'm so grateful to Michael for the time he took to educate me on the benefits on purchasing the best for my Petie! read more

PetSmart - Pet Stores Near Me - Costa Mesa, California

Amazing!!! Petcare specialist Alana is what stands out about this place. She guided me through everything you need to know about fishcare, reptilecare, and even rodent care! Seriously great service. Happy to consider this my go-to petcare store with staff like this. read more

I ordered an item online, designated the store, and selected "Same Day Delivery" through DoorDash, because that is what the website offered. Considering I was on a time crunch and Amazon wouldn't arrive in time, I opted to utilize the delivery method. I placed the order around 230pm with an expected delivery window of 3-6pm. When 4 pm rolled around, the window extended to 9pm. I never got any update after that and decided to call the store for the status around 830pm. Nick answered and immediately had a rude response when I tried explain I wanted to check on the status of the order because it was close to closing and the order had not been delivered. He retorted that there is no delivery method and asked if I was sure I didn't order online, he didn't even listen to what I was explaining, he assumed and had a smart-a$$ attitude in attempt to make me feel dumb. To be honest, if I had mistaken the website, sure but the website clearly has the optiont for same day delivery. I think it needs to be updated and Nick could be more helpful rather than judgemental. I quickly drove over to the store right before closing and a young woman was more than happy to assist with a smile on her face. I wish I had gotten her name. But thank you to the closing female cashier. read more