I unfortunately feel the need to downgrade my review significantly. While in my last review I commented about all the great things, including our amazing kitten that we adopted, the cute dogs you can see while there and the friendly staff, I pointed out that there is a little problem with their fish. This is now the second time I have brought home fish from Petsmart and an outbreak of "ich" has happened in the tank. Ich is a disgusting disease where the fish get white crust all over them and then they die. I brought a few new fishy friends home from Petsmart last week, and they started an ich death plague in the tank - we found 5 white crusty fish floating at the top of the tank the next day. Among them was one of my oldest and most beloved fish, Jamarcus Russell. RIP. Since this is now becoming a pattern, I don't think we will be buying fish from Petsmart again. And let me bring up again that there are often dead fish in the tanks at Petsmart, though I never buy fish that are in the same tank as dead ones. That still didn't protect my tank from ich. I am going to buy anti-ich medicine and start buying from the Petco in McClean again - where this problem has not happened yet. I think Petsmart overcrowds their tanks and that causes diseases to spread and the fish to be stressed and have weakened immune systems. This really needs to be fixed. read more

I am very upset with my experience with grooming at this location. When I brought my dog into the room the employee told me to take all of his collar/leash off. Once I did the employee went to my dog and threw a leash around his midsection and grabbed him from behind. He did not allow my dog to become comfortable with him or act in a calm manner. This was upsetting to my dog. This is not the way to interact with any new animal you have met. The employee also told me that if my dog bites him he will stop the service. My dog is very sweet and has never been aggressive towards anyone. How the employee interacted with my dog made him scared and on guard. While my dog was shaking on the table the employee did not try to comfort him in any way. I am very sad at how this employee interacted with me pet. I will not be returning. read more

Beware of expired food products on shelves!! Went to buy a bag of cat food on June 21st and noticed that the bag had expired on April 13, 2021. Called the store on how to get a refund because I do not have my original receipt. They said they can look up your account/purchase with the number given at that time. I would like to think that they have a quality control system in place to check for outdated products, but who knows. Double check your expiration dates people because I will from now on! read more

This location almost always have whatever feline item that I am searching for. Generally, the staff are nice and friendly. I know that they offer pet grooming and obedience school training but I've never purchased these services. read more

I know. It's a PetSmart. You probably know pretty much what you're gonna get, right? Well, even as someone who spoils her dogs absolutely rotten, and thus spends far more time in froofy (and 'spensive) doggie boutiques than she does in big box pet stores like this, I still felt compelled to leave a review. Every time I pop into this PetSmart--usually just to pick something up last minute--the staff is SO friendly. I don't think I've ever experienced a more helpful or cordial bunch. They always ask if I need help finding anything, one of the managers is super nice and will talk with you a bit, and unlike you might expect, the employees actually seem to like working here! Always a plus are the adorable kittehs that are available to adopt all against the right wall. I don't know if I'll be able to give up my addiction to small, frou-frou petstores, but I just thought I'd leave my two cents for the many of you who probably aren't as pretentious as I am. ;) read more

I'm not one to write reviews on Yelp, but I felt this was necessary. Today I dropped my dog off for a groom. She only gets groomed a few times a year bc I typically groom her myself. Since I was taking my other dog in for a groom today I decided to take her in as well. Biggest mistake. I asked the groomer to cut her short but to leave her ears, tail and PONYTAIL. A few hours later I received a call that my dogs were ready and "oh I cut her ponytail off." I said what, why would you do that when I watched the girl specially mark down not to cut her ponytail off. The employee then started stumbling over his words and had the audacity to blame it on my dog. It was ridiculous. Normally I would chalk it up to a mistake and maybe the fact he just didn't read the paper but to blame a 14 lb dog was unreal. Very disappointed in this experience bc I've been taking my other dog here for a while. See the attached photo. The top photo was a few days before I took her in. ;( read more

PetSmart - Before and after picture of the terrible grooming job. - Pet Training Near Me - Falls Church, Virginia

Note: This review is solely for the grooming service of this PetSmart. Last night, I went to PetSmart for my dog's nail grinding and gland expression. (Yes, they do gland expression!) For the millionth time, they could not find us in the system. Every time I go to a PetSmart, I have this challenge and after about 10 minutes of searching, they locate our record. This time, it was taking a much longer time than normal. At least three different staff members tried without success to locate our record. After 30 minutes, I was about to have a full blown meltdown at the service desk. The fourth person, Karen, was brought in to assist in the efforts and after about 5 more minutes she found it and exclaimed, "Here it is!" My phone number had been input incorrectly by one digit. Offending party? This very PetSmart as they were the first PetSmart we went to. During this time, the groomer was also attempting to help. Finally, when the phone number issue was corrected and we could be seen, Will tended to Crockett. He did the nails and expression within 12 more minutes!!!!! Karen and Will were both FABULOUS and deserve customer service commendation! What started off as a rotten visit turned into a pleasurable one and I will continue to return on days that Will is working (he doesn't work on Thursday and Friday). Thanks, Karen and Will! read more

Amy has been grooming my miniature poodle for almost two years. I took Phoebe to another grooming salon when Amy was out of town..uggg, never again! Thank you Amy for being such an awesome addition to Phoebe's care. read more

The staff here is always very courteous and helpful. They make eye contact and say Hi when you enter, ask if you need help, and are so pleasant at checkout. I really enjoy shopping at PetSmart because of how pleasant and chipper their staff is. They all need raises, they're above&beyond in customer service than what I would expect from a big box retail store! read more

Do not utilize this location. The most incompetent staff, unbothered, and not informed at all. Their wellness plan is nice but for the monthly fees there are plenty of other companies to use. They are uncaring. Condescending. And rude. read more

I don't buy too many supplies from here because they're less expensive on Amazon, but I am happy with the customer service. My dog got tangled up in her car seat and whenever I tried to get her untangled she would bite me - So I ran into the store and the veterinarian assistant came out to my car and got her untangled. He was so nice and patient with her. I also signed her up for a training course here after being very unhappy with the course at Petco. The trainer (Amy) was incredibly knowledgable and spent 20 mins or so just talking to me, giving me tips, and pointing out some things I might want to talk to my vet about. read more

I recently adopted a cat through a local rescue organization that was housed at this PetSmart location. All the staff were very friendly but Sebastian (I believe this was his name) was SO helpful. He really went above and beyond, including setting up the cat carrier we had purchased to take home our cat. It was clear he was very knowledgable about the cats and cared about their well-being. It was an excellent experience having him help with the adoption process. Thank you! read more

Well I understand other people can have bad experiences at this store. But for me its always been a good experience. The prices are reasonable. You could only get cheaper prices online. And I would purchase online, but since I don't always have luck with packages on my front door. I have to limit most of my mail to just bills and magazines. So on the whole, a good experience from me. Hope they are around for a long time. its easy for me to get to. And there is always parking. read more

We've had mixed results on the grooming at this location, although our dog is a difficult customer and is very afraid of having the shears near his face. That said, at our most recent visit, the groomer was extremely knowledgeable, and explained to me exactly the process she used to successfully cut the hair on his face (which the previous groomer had failed at two months before). That said, two days after we got home, we discovered that our dog had fleas. Since he doesn't interact with other dogs, and given the timing, I'm quite certain the fleas came from the Petsmart. When I discussed this with the manager, her response was that the last time she was back in the groomer parlor, she hadn't seen any fleas. We never received any followup after that call. Three weeks, two flea baths, application of anti-flea treatment, and many vacuumings and sessions with the flea comb later, and we're still paying the price for our most recent grooming appointment. Total score = 1 = 5 for the grooming - 4 for the fleas. read more

Store is clean and theres plenty of parking in the lot. I like when its easy to find things. Came here to look for some new fish and the employee was nice and attentive and was able to scoop out the fish quickly and wrap them in a bag. I like how on the outside of the bag theres detailed instructions on how to make your fish tank the most optimal so your new friends can survive. We were in and out. Fastest trip to PetSmart. They have a lot of decor options for your tank. It made me almost want to buy a tank for my house. Almost. read more

NEVER EVER buy a bearded dragon from this store. I bought one on March 24th 2016 for my sons 18th birthday. Within 13 days it had a prolapse and had to have emergency surgery ($650) and passed away 5-6 days later. Got him another one and now he is having seizures, back legs r paralyzed, sleeping all the time, and is in the process of dying as we speak. It is very sad. Will never step foot in there again. read more

We have been taking our dogs for grooming here for several years. We have always been happy with the services and how they treat our pets. I haven't done a lot of price comparing but I think the prices are acceptable. Be sure to tip the groomer. p.s. Petsmart has an app for your smartphone so you can book with a touch of your fingers. It easy to use and you can receive text reminders for your appointment. read more

I am not a fan of box stores, and I love mom and pop pets stores, so this is a big departure for me. I have an old, old dog who is the love of my life. I needed to get him groomed because his coat is very heavy and he gets ill with the heat. I hadn't found any groomers I loved, so I went to PetSmart to look at clippers I didn't know what to buy so went to talk to the groomers for their advice. And there I met Amy. She was clearly a woman who knew what she was doing and loved animals. My dog can't be in a cage and can't stand for very long, so I didn't think we could do it. Amy explained that what made a bath and cut take so long was getting the hair completely dry before the cut. We came up with the idea of bathing him one day and I could take him home and let him dry, and bring him back the next for the first appointment of the day. When I came back the second morning, I found Amy sitting on the floor with my old dog, looking wonderful in his summer cut, clearly calm and happy. What made it especially cool was that the other staff was as pleased as I was at Amy's accomplishment. When I went to the cashier to pay, he told me that he helped Amy by holding the dog up when his legs got too tired to hold him. I did Express service so it was a little more -- and it still was incredibly reasonable. I had used PetSmart in the past and was pleased, probably 4 stars, but my groomer went to another store. I didn't feel comfortable just having someone else do it, so I started using other groomers in the area -- not good. Now, having met so many of the people who work not only in grooming, but in the store and in the vet clinic, I wish I had never left. This is a caring, understanding and pet loving group of people. If my dog lives long enough I will go back again. If not, I will definitely use them on my next dog. read more

This place really impresses me. All the employees LOVE animals it seems and they're ready to answer any/all questions you may have about your pet. Don't be afraid to ask them questions because they always know what brush/toy/food/litter/treatment/treats work best. The prices are also quite good and won't break the bank. They have grooming, dog training and vet services here but I haven't used them yet...I'll be sure to update my review if I do! Also, they host adoption events from Lost Dog and Cat Rescue Foundation on Saturdays from 12-3 (see the LDCRF reviews on yelp!) read more

This PetSmart seems to have dog adoption events on Saturday, which is a great opportunity to go play with dogs and maybe take one home. The store is well stocked with dog, cat, small mammal/rodent, bird, and fish food. They have cats for adoption and various small mammals, fish, reptiles, and birds for sale. There's a pretty good selection of treats and toys for all pets too, and grooming facilities right on site. The staff is great and always friendly and helpful. If you even look remotely lost or confused, someone will pop up to ask if you need help finding something. read more

WORST EXPERIENCE EVER! My husband and I walked in not too long ago to get some koi food since we are going through some cold weather. This younger female approaches us to "help" but she definitely needs to work on customer service skills. My husband reached up to grab a bag of koi food and already had it in his hands and she says "can i help you geab that?" when he clearly already had it in his hands. And then I proceeded to ask her ehat the price was and she just snatched the bag out of my husbands arms and said its not for sale. But we see the product on the petsmart website and there's a price listed and we see the product in the store so we assume its for sale. She then proceeded to ask my husband what it is that we were looking for and my husband said "we are looking for wheat germ koi food" and she looked at us and said "this is koi food" with hesitation as if we dont know that its koi food. And my husband replied saying "...i know" and she said "well we have other brands in stock. You can buy those. They're the same." If they were the same, we wouldnt have done our research online prior to walking into the store. And then she took the bag of koi food and tossed it on the top shelf. This was just horrible customer service. It was the worst experience I have ever had. It just seemed like this lady didn't want to help check the price and made this trip so inconvenient. We had been customers of this location for a long time, purchasing all of our pond necessities, etc here. But this one time of horrific customer service has definitely made my husband and I change our mind about shopping here ever again. We have soent so much money throughout the years purchasing pond stuff, and the one time we need something that we did research on, we are told that we aren't allowed to buy it. Its just ridiculous. We ended up going to petco and purchased the same brand of koi food and some new kois to add to our pond. I guess petco is going to be getting all of our future business. read more

Yeah, they have pretty much whatever you need for your standard pet care needs. I just load up on cat food and kitty litter here sometimes. There's lots of parking outside and usually the check-out is pretty quick. Good place overall, just wish it was a little closer into the city. read more

Never really had an issue with this location until I visited it this past saturday night. Nothing serious, I just wanted to comment on the costumer service I received from Emily the cashier. She was sloppy and seemed as if she had a better place to be at, and was rolling her eyes at me. I get that you can have a bad day, but you can at least fake it to make it. read more

This is for the grooming services. These people are absolute fools. Idiots. I brought my small elderly dogs in for a full grooming when they opened on Sunday. Was told that they would be ready in an hour, their groomer, Michelle, apparently had a late night showed up late and clearly hungover, pushing my small elderly anxious dogs to the back of the line because clearly it's priority to get your 1030s done before your 9... End of story, don't bring your dogs or your business here. They are not capable of running even minutely efficient business. I wish stars were not mandatory. read more

I give this place 0 stars! The groomers are unprofessional amateurs! I did not pay for my dogs hair cut b/c it was horrible!!!! I would NOT suggest this place to my worst enemy!!!! read more

Not the best PetSmart I've ever been to. It took a while for someone to come help us and the person in aquatics wasn't very knowledgable. Also, they had some beautiful rocks and whatnot inside the tanks, but didn't sell anything similar. What's up with that? read more

Typical PetSmart. I do love the location though. I haven't had a problem with any of my purchases so far and I absolutely love the doggie adoption events that are here whenever they occur. However, I will say I continue to stick to local shops that sell more holistic products/raw products for my dog. If they offered that, this would be an awesome upgrade to their current product selection. Other than that, the staff is helpful and considerate. read more

As first time fish owners we've been in and out of this PetSmart numerous times--the first time frantically asking for help to save our remaining fish. We were not aware that owning fish was much like running a continuous chemistry experiment. Wade was awesome, and set us up with all the things PetCo did not tell us we needed...thus saving our beloved fish (don't judge)! Our one negative experience stemmed from an employee selling us a male fish and not believing us when we brought it back (yep) and still insisting it was a female. Thankfully the manager, Eddie, cleared that up for us--and even gave us a credit. This store is not usually super crowded, and we have never had to wait long for help. Highly recommend! read more

Overstaffed with less than competent folks. The staff are so unoccupied that they stand around in small groups and chat idly. I watched the lady in charge of hamsters get one out for customers only to be bitten and walk off bleeding. We were there to pick up an adoption, but no one in the store knew a thing about it. read more

I went to buy a new fish tank setup. The employees where friendly and helpful. One employee went out of his way several times to assist me in picking out accessories. The premises were clean. read more

My trip started out a little rocky (very hard to find someone to assist) but then I met Lester. He was FANTASTIC and helped me fit my rescue lab for a harness. Definitely worth the 10 minute wait! Lester was patient and so great with my fur baby. The harness he suggested and sized is perfect and is already making a world of difference for our crazy, city dog. read more

My cat loves the simply nourish seafood bisque wet food. It's always available and my cat is always happy when I come home with his favorite wet food. Managment is always super friendly and helpful!! My go to petstore even if it is a bit farther for me than others!! I Def recommend it. read more

Nice grooming staff. Skylar does great work on our pooch.

We've been taking our new dog there pretty much weekly since we adopted him 2 months ago. They have a wide variety of food, toys, etc at all different price points. The staff is good at pointing out what you really should spend money on versus what you don't need to. Phil K was there the night before we went to pick up our pup and he helped us make sure we had all the basics to bring home a dog. We also signed up for beginner puppy training with Phil and he is awesome. You can tell he genuinely cares about each dog in class. He is very patient and answers every single one of my questions (even the ones not related to class, but just general dog behavior questions). If you sign up for a training class, definitely ask for Phil! I will say I was less impressed with the grooming as other people have commented. They seemed to be quite confused and not able to easily give me a quote for a nail trim and ear clean. Having said that, the prices are VERY reasonable so I can't complain so much. read more

Don't expect anyone at the Grooming Salon to keep their word. Nicki promised that my cat would be kept away from the dogs so she would not be scarred as in times past, and she reported back to me twice over the phone that she had done the opposite. read more

My husband and I had previously taken our dog to this Petsmart for grooming and had good experiences. We'd visited 4-5 times over the past year for grooming, and do lots of our retail shopping here. The retail side is great- the store is clean, the staff is helpful, and everything had been wonderful until today. My problem lies purely with the grooming side of this location. I had a 4pm appointment, and was hoping to move it to earlier in the day. When I made the appointment earlier in the week, I was told that they were "open all day Thursday, and bring her any time". So, I assumed that moving the appointment would not be a problem. However, when I called, I went around and around with whoever answered the phone, and was told that they "can't move appointments" and "we're booked all day". Sensing that this was not true and most likely the result of laziness from the grooming staff, I asked my husband to call back and ask to schedule an appointment. Imagine my surprise when he was able to get her right in, as they were "open all day" with no appointments! While this is irritating, this is not what spurred me to write this, my only Yelp review ever. After speaking with the staff, my husband was placed on hold. He was mistakenly placed on an open hold, where he could hear the conversations happening at the other end of the line. Profanities were being spewed, both in conversation, and toward the dogs. One groomer screamed (mind you that it was loud enough to be picked up by the phone receiver) "Move you little sh--, I'm going to lock you up in a minute!". Other expletives were heard referencing what the staff would not do to clean the dog "because it's not my f--- dog". Uh, obviously it's not your dog, but isn't cleaning it up exactly what you're being paid to do? Now, I'm not kidding myself in thinking that these groomers are perfect angels who lovingly cuddle my dog in my absence. However, I thought that whoever is doing that job is doing it because they love animals and treat them with respect, and not just doing this because they can't get a job somewhere else. Clearly I was giving them too much credit. After speaking with the manager, he was very apologetic and seemed shocked and disappointed about what had happened. He promised to take immediate action. While this is appreciated, I will definitely not be taking my dog back for grooming. I would rather pay $10-$15 more to take her somewhere that she will be with people who love animals and treat them with kindness and respect. read more

This is an OK Petsmart. They generally have what I want, except they're occasionally out of the cat litter get. Check out is usually quick, though I tend to go early when it isn't busy. I would have given them four stars, except for my experience with the manager. He was checking people out, and the woman before me got a survey, where you fill out a questionnaire on the web and get a $3 coupon, and I know on the survey they always ask if you were offered help out to your car. It's clearly something the stores are rated on. He asked her if she wanted help. I got a 40lb bag of litter and some food. I wasn't selected for a survey, though, so he didn't bother asking me if I wanted help and just kept chatting with the checker next to him. I generally don't want help, but I have a pinched nerve or something going on with my neck and arms right now and would have appreciated it. It was a bit annoying that his concern was clearly what corporate thought. He was a friendly guy otherwise. read more

I was disappointed with my recent shopping experience as the store was not well stocked with cans of cat food. I buy the 24 pack of 5.5 oz cans and many flavors were not available. I was also told that the store does not price match competitors coupons (online pet food company) which they had in the past. I have found a much better store to buy cat food -- Pet Supplies Plus. There are several stores in the area like Tysons and Ashburn. The staff is very friendly and the prices are much better! read more

I typically bring my dog to a petsmart to get her nails clipped and anal glands drained. I've always had a very pleasant experience. Until today. I walked in and kindly asked if I could get my dog in for nail clipping. I was asked rather abruptly to come back in 5 minutes. Ok? Busy? I get it. I returned 5 minutes later to three extremely rude groomers who were being even more rude to the new groomer. (Who I must add definitely needs more training). Each interaction with them was worse and worse. I should have just left immediately. Extremely disappointed in the way I was treated. Will not be returning to this store. read more

PET SMART NOT FAIR TO CATS! cats are not serviced on Saturday for cat bathing or grooming; get this! only dogs are....Petsmart will not rearrange their schedule to accommodate cats! not their policy! what is up with that? read more