Fantastic self dog wash!…read more My favorite option for washing our 100# Shepard without breaking the bank near Springfield. Basic wash fee gets you access to their tubs with adjustable temp water sprayers, assorted shampoos, towels, and high powered blow dryers with different nozzle attachments. They have 5 self wash tubs with ramps and washing harnesses (so your collar can stay dry). Also there are rubber aprons for your convenience to minimize your secondhand shower. Blowing out that undercoat helps with heavy shedders A LOT. Come to the dog wash so you don't destroy your house every time you wash your floofy friend. This store has a large selection of treats and food as well. Our good boy gets to pick a cookie as a reward after the water torture. Staff is very helpful and friendly.

I have been coming to your store for 4 years at least. I loved everything about it. The staff, the…read moresales and prices, the selection. Yesterday, I called in to ask if the food I had ordered for my foster dog had come in. The conversation I had with the manager went downhill fast. He told me that what I was saying couldn't be true, since they don't text for special orders. He told me that they didn't carry the food I was talking about. I didn't know the exact name and I was driving. This was the second time I had tried to special order the food. Both times no one called or texted to let me know if had come in. Last time the food was in the shelf and they told me it was out there inadvertently. They did another order for me. A lovely team member helped me. So I knew the food was carried by the store. I was frustrated and told him that I had a picture of it and they definitely carried the food since I had bought it there before. I said I was coming over there, since I needed it. I got there and a staff member I'd never seen had some of the food up front. I had looked on the shelf and what I needed was there too, so the Purina One is carried in the store. Regardless, I asked to speak with the manager I talked with on the phone. I still don't know what happened. But the end result was an argument in front of at least 8 customers, where the manager basically told me it was my fault. That his team member had done the order wrong. They never did find my order request. They also told me that from now on I needed to pay ahead of time. He grabbed a handwritten note from the regional manager and slammed it in the counter. I still have no idea how the conversation degenerated into a store manager yelling and berating me. I told him you're yelling at me. He said, if I was yelling at you would know it lady. I was in tears by the time I reached the parking lot. He yelled at me. Wow... To top it off, because others had seen the argument and didn't know the context, another customer stopped in the parking lot just so he could call me a Bitch... I am heartbroken. This has been my go to store for years. I foster, rescue, transport and work with at risk dogs and other animals. Before yesterday, I couldn't have said enough about the store and the staff. I've recommended and talked about the store frequently. I will never come there again. Being humiliated and talked to that way was one time too many.

Haley is so clean and happy! Everyone was so nice and friendly. And the Halloween bandana is just…read moreperfect!

Multiple service failures across multiple weeks/occasions, including poor scheduling, being charged…read morefor a service that was not fulfilled by the provider, and a lack of communication has led me and my family to not recommend Barkley Square and need to involve my bank as they refused to refund the erroneous charge. Truly a disappointment as I initially had a positive experience.

Super friendly staff! Only stopped by for a brief moment to pick up some treats. They offer a lot…read moreof different kinds and their own brand as well. A little hesitant to try the grooming service. I haven't tried yet but the price for a poodle mix vs other breeds is a bit disappointing. Especially if my doodle has pretty straight hair, I would be essentially charged much higher just because of the breed. Would rather they determine the price not by breed but by the condition of the actual hair.

This establishment is the worst place to take your dog! Please do not trust these people. There is…read moreno way they are professional groomers. The first visit was fabulous but the second was a nightmare. They try to hook you the first time and then it changes in the second visit. My beautiful baby had a nail bleeding upon returning home I noticed! They cut his beard off he is a black Border Terrier and the created bald spots. The owner was blase about the occurrence and refunded me but also wrote we will no longer work on your dog, as if? The audacity!

Since Leslie the receptionist passed away last February, the experience is not the same…read more Also, my pups usually groomer for the last year left as well and therefore, after his last Mediocre cut I have decided not to go back! I'm another note, I also noticed the shampoo they used was different than usual. My pups coat was drier than usual and did not smell nice when picking him up. Disappointing!

My dog has been here about 5-6 times now. She's gets groomed every 5-6 weeks. Never disappointed…read more Everyone there is so nice and the other dogs getting groomed while I pick up my baby look super happy! I like how they cut my dog's legs so perfect. Highly recommend. Talented groomers!!!!

We now take our second dog here, not just for grooming but also daycare. Our first dog was very…read morenervous about being groomed, hence why i did it at home. But being very pregnant I couldn't and room him here, he didn't even cry when going and was not trying to run out the door when being picked up. Now our second doggy is a puppy, from day one they have been super sweet, even taken videos to show me how his grooming is going. Then i also took him to daycare once in a while he he got older and will continue. They truly are excited to see the doggies :) the rates are reasonable, the staff is very nice and the place is very clean and nice. Normally i would groom my doggy but he enjoys it there so why not. They are much faster than me as well plus he gets doggy daycare so that's probably why lol

Very nice, clean, and thorough facility otherwise ruined by lazy daycare employees…read more In the daycare, the dog to human ratio is 18-20:1. The dog monitors just sit on their phone all day, not monitoring the dogs, and only lift a finger once dogs start physically fighting, and then its right back to their phones. Again, beautiful facility, head guy at the front desk was great too. This place has potential, just needs to hire employees who at least act like they care and actually monitor the dogs.

Friendly employees. Excellent customer service…read more Reasonable price range. Love seeing the happy & joyful furry babies.

Great care and very chilled here with lots of love. Used for over 16 yrs. My dog Samson truly…read moreloved this place and full service to slip in the nail cut before bs k home was also great!

10 of my dogs have been trained at the OTSFD from my first Rottweiler puppy in 2000, 4 Belgian…read moreMalinois to my scared meat farm rescue, Katie who was raised for 6 months in a small cage with 2 other dogs in deplorable conditions to our shy, rescue Frankie a sharpei/lab mix and my tiny Pomeranian. From puppy school through basic obedience to advanced training for the big dogs, the training has been amazing and top notch. They also listen to my goals and hopes for my dogs and create a plan to get there. Even after school is over, they are a continuous support as the dogs exhibit new behaviors or issues. I would NEVER trust or take my dogs anywhere else. As for grooming, I've never been a little dog person until we adopted a 6 month old Pomeranian. She captured my heart and soul and as such, needed regular grooming, which was new to us since we always had wash and wear dogs :) OTSFD always did a beautiful job with and were so kind and thorough. She was always ready on time and was perfectly groomed. We had a few sever mishaps with her grooming when we were out of town on extended stays and went to a new place, which OTSFD always fixed. I always stop by for toys, treats and food when I'm in the neighborhood. They are my go-to shop for gifts for friend and clients with cats and dogs as their selection and service is great. I highly recommend them to anyone in the area to stop by and experience the wonderfulness that is The Olde Towne School For Dogs!

I can't say enough positive things about this business. Patrice one of the trainers is the…read moreabsolute best trainer in the world. Our extremely stubborn French Bulldog stops all foolishness when Patrice is in sight. Their training program is outstanding but their retail service is just as outstanding! My dog did not received a salmon bone that was recommended. I returned the rest of the without issue. The location, the service, the items available make this business my go-to. #HappyShopping

Update: To clarify THE INCIDENT IS NOT THE ISSUE. It is the terrible service from ADDO…read more I never stated that ADDO didn't call. It is the fact that I repeatedly asked for guidance since she was picked up with her ear bleeding more than the "nip" I was informed of. It was ADDO's that became more and more unresponsive after I notified them about how bad it was when we got her. ------------------- We used ADDO for a year. Recently, our dog was boarded and I received a call she was bitten. Long story short. After notifying me that my dog was bitten, their response rate decreased until they no longer responded to calls or emails. This boarding facility can't be trusted as I was concerned and needed guidance and it sounds like they just want to cover their own behinds and don't care about the dog.

TL;DR - THE SUMMARY…read more I was initially pleased w/ ADDO Springfield until they became unresponsive and demonstrated a basic inability to care for my dog, leaving me questioning everything. Specifically, while at their facility, my dog sustained a bite that was allowed to fester and get infected during his time in their care. - On 17 Feb 2023, My dog sustained a bite at ADDO Springfield, I was notified it was minor, and they would take steps to take care of it - Picked him up as scheduled on 22 Feb 2023, met him with a patch of clumped fur that smelled foul and was oozing pus (as acknowledged by the Mgr on duty) - On the morning of 24 Feb 2023, the vet confirmed and revealed an infected wound. - I sent an email to ADDO on the afternoon of 24 Feb 2023 requesting a meeting with the owners and manager. - The email - "Subject: Request to Speak About [Dog's Name] Bite Sustained 17 Feb 2023" was sent for a total of 4 messages: x3 -- 1 every 24 hours in succession and a 4th and final one on 28 2023 Feb days after the others, indicating that I would escalate. - As of of the posting of this message, I have not received communication from ADDO Springfield. Since it's a privately owned business that has failed to respond in a reasonable amount of time, I'm using this review as the only escalation mechanism available in this situation. *** TS; WM - THE DETAILS This review is meant to inform other pet parents of my experience, concerns, and observed shortcomings. Given the circumstances, I've done my best to present the facts and withhold emotion. I've waited this long, 1) in part to see if ADDO Springfield would ever contact me (they have not) and 2) to create distance from the incident. I believe that every pet parent who uses ADDO Springfield or is considering using them should know that a signed release of liability does not equal the release of a reasonable expectation to pet care by ADDO Springfield. Simply washing and observing the injury my pet sustained while in the care of ADDO Springfield would've avoided this infection (see the above description and attached photos). The fact that ADDO Springfield's team and protocols allowed this injury -- that my pet sustained while in their care -- to fester into infection made me wonder what other basic elements of care this team is not performing that we pet parents are unaware of. Realistically, the bite wound just needed to be observed and kept clean. My signed agreement also has a credit card on file and an agreement for it to be used for care. I was never informed that the bite was infected nor asked if I wanted to use the card for a vet. I trusted that when the team said they would care for it, they would. I followed ADDO Springfield's norm: no news is news. Meaning, they call you for immediate issues or let you know of minor non-health-related items upon pick-up. The lack of response to my requests to understand what happened and how to prevent it left me deeply disappointed and even more concerned about ever having them care for my pet. Additionally, this establishment had ample time to get back to me. My request to meet expressly stated that I wanted to meet to 1) understand the protocols and how this could've happened and could be prevented in the future, 2) what exactly happened the day of the incident, and 3) exactly what actions/care was taken days after the incident, preceding my return to pick up my dog. I provided three (3) written email requests, with the final one sent on 28 Feb 2023. As of the posting date of this review, I never heard back from anyone at ADDO Springfield. Note: Before posting this, I called to confirm they received the messages, the employee answering indicated that he sent my email to the owners who told him they would call me. I have not received that call, nor have I received an email response. ____