I went to this PetSmart location to use their dog tag engraving machine and it was out of order. I walked around the store and looked at some of their dog toys and treats for sale. Store was a little dirty inside. Staff was friendly and nice. Overall, average PetSmart experience. Would have been better if their dog tag engraving machine had been working though. read more

Just ran in to get some cat food for the boys. Publix was out. Staff was nice. Good selection. Prices are a little cheaper than Publix . Lloyd was losing his mind because we are out of wet food and Publix was out of his preferred brand and flavor. So this place was a win for me... And more importantly Lloyd is happy. read more

PetSmart - Lloyd was not happy we are out of wet food - Pet Stores Near Me - Fort Myers, Florida

I took my dog in to be groomed. He was neutered recently and the staff was not comfortable as it appeared he was not fully healed. Kudos to them for not wanting to attempt to groom him as he was not fully healed. This showed me that they care about the pets they service. read more

PetSmart what a fantastic place for your animal companions. The have everything everything for every type of animal from ones that bark, purr, chirp, hiss, swim, fly and slither. If you are in the need a companion that is soft and fluffy , quiet with a delicate mew, there are cats available or adoption provide by a local animal shelter. Need obedience training for your new pup? They provide great training and is reasonably priced. Does your dog or cat need a good spa day? They offer excellent grooming packages to fit whatever your sweet fur baby needs. Did I mention cleanliness? Well this place is always sparkling clean and the staff are very knowledgeable and friendly. Whatever type of needs your pet or pets may have, this place has them covered. read more

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I've been taking my dog to different independent groomers for 9 years now and the service has always been fine. After taking her to this petsmart location, I saw just how much more the last places COULD have been doing regarding love and care for my dog. Had I been a stranger in that salon, I would have thought my 55 lb pitbull was actually owned by Ashley. She cared for my dog as if it were her own and Bear felt so safe and secure around her that it's a no-brainer that I will request her every time I return. read more

They don't take care of their fish here. Go somewhere else. The ones that are still alive are probably carrying many sicknesses based on how dirty their tanks were. read more

PetSmart - I dont eve want to know how high the ammonia levels are. Who knows how long it's been since they've had a water change. - Pet Stores Near Me - Fort Myers, Florida

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This place is the absolute worst. I had no problem with them until now. I had a no call no-show due to being hospitalized. And now they have me on a do not book list. That is crazy to me. read more

This pet smart has the worst customer service I would highly recommend going elsewhere unless you want to be offended and angry. They are rude , lazy and unhelpful I will literally go anywhere else but here. I wish I could give no stars. read more

Terrible customer service. I went to get my dogs nails trimmed and he was very frightened with the process. The lady with tattoos all down her arms looked very sad as if she didn't want to be at work at all. She touched my dogs nails and he cried, being frightened with the process, she then turned around and stated "yeah that's going to be a no". She couldn't even look at me. Instead she denied me service and was very rude. I simply said "Ok" and walked out. If I could rate this store less than 1 star I would. read more

Bad customer service. Had dog groomed there about 4 t. attempted to make another appointment online and couldn't. called and found out they lock me out of my account because notes were put in the system that my 12 pound terrier was difficult to cut because he's a "mover". Had numerous opportunities to tell me that when I picked him up. Very rude when I called and Vague. What level of grooming skills do they have. You should know that no two dogs are alike. he has anxiety when he's not with us. Called the next day and had him groomed by another Pet grooming service and he did GREAT according to them. Petsmart needs more skilled groomers and not internet, video watching so called groommers read more

Worst costumer service!! The grooming staff is very rude .. don't recommend this location at all!!

This is the only pet store I can find my cats favorite treats, and they are just Purina soft chews, but I've been to no less then 6 others pet stores and nobody else has them.They always seem to have enough cashiers to keep everyone moving and the employees are all friendly and helpful. I wish they were closer, but I will definitely make the trip again. read more

The only real negative was the large amount of calls I got. It was pretty annoying, even to remind me to bring proof of rabies but my dog had it less than 3 years ago and didn't need it when I checked in. Also it was longer than 3 hrs for a 7lb dog. Liz C is awesome. Her report card was good, her attn to detail, how she greeted Jack and I. This was the best hair cut jack's ever gotten and he didn't leave terrified or acting weird so she definitely took care of him. THANK YOU!! We will be booking you again Liz! read more

Ashley did our mini goldendoodle's puppy trim and she did a great job. He looked great, she was very kind and gave us tips on things to work on to ease his grooming sessions. We will definitely re-book with her read more

Be careful at this place. They try to charge additional money for every little thing. Their personnel is always late for their appointments and they try to blame the dog as "being nervous " so we need to change additional. Never returning! read more

Do your self a favor and save your self vet bills they shaved my dog with out calling and asking and the groomer is a complete bitch and saying they dont have a manager, yeah lauren shouldn't touch a dog neither be in a pet building has 0 customer service and was a bitch the whole time and i hope when petsmart send the money for the vet bill they discount it from their checks so they learn that they cant just do we she wants to a dog that aint theirs read more

Johana has helped me numerous times now and she is always a pleasure to work with. I finally got her name so I could write a review. My pup loved her and she is very knowledgeable about products. Thank you!!! read more

My boy Hurley has been going to the same groomer at another store for years. His groomer went on maternity leave forever! So was forced to find another groomer. Tried a few but was not happy with results until a neighbor recommended Jessica at Petsmart on 6 Mile Cypress. I need to start off by saying I booked his apt online and apparently it did not go through so there was no record of the apt. I showed up and instead of rescheduling me Jessica graciously fit me in. I could not be happier! I can see his cute face and he can see mine- she got all the hair out of his eyes and he is as happy as he can be. I got my cute boy back (and he smells like he just came out if the oven with a fresh batch of baked cookies) ! He feels so much better- thank you Jessica! If looking for a great groomer for your furry family member- give Pet Smart a call and book with Jessica! Now I have to get him little hat and six shooter in a holster to go with that bandana- my little cowboy! read more

PetSmart - Pet Stores Near Me - Fort Myers, Florida

Our two Yorkshire Terriers go to Petsmart around the USA while travel but this is our favorite. Chelsey is a fantastic groomer and very calm and patient. My dogs relax at the sound of her voice. As long as we are near Ft Myers we will be bring the loves of our life here for a spiffing up. Thanks for doing such a great job! read more

This review is about Petsmart on 6 Mile Cypress, Fort Myers, FL. I wish I could give 'PETSTUPID' no stars. I brought him in for a bath and a nail clip if necessary. When I walked in before he was ready, I heard a dog squealing and barking. I know my dog's sounds. They insisted it was not him. He was racing to get out and when we got home his jaw was quivering like crazy. I've never seen him do that before. I knew something was really wrong. He was licking his paws and when I tried to see what was wrong, he pulled away. When I finally got to see his nails, Vivian, who cut his nails, mangled them. While we were still in the store she asked another groomer "Is this ok?!" about one of his paws. I saw what happened when we got home. Some were cut to the quick and others looked like they were chopped at and not filed down. I called to let them know what she had done and they wanted me to bring him back into the store for them to see what happened. What? So they could do more damage?!! NEVER! I think it's about time Petsmart upper management look into all of the negative reviews and do something about it. Don't they have enough lawsuits on their hands? I wish I could post a picture of the damage but he won't let me touch his paws. read more

We took our dog to PetSmart for grooming with Harlea and she did a great job! He looks so much cleaner and very svelte! We definitely will be back again in the future. read more

This is about the Grooming Department only.... Took my babies there on 12/23, they had appointments with Harlea. I paid $154.00 for some very crappy haircuts! Yes, I know, why didn't I noticed it while I was there? I was distracted by their behavior, they wanted to leave. My husband called today and spoke with Mike, The only way he would make it right is to let the same girl cut their hair again.... HELL NO! He finally agreed to let someone else cut their hair this Saturday, but my heart says it's a horrible idea and I just can't do that to my babies. I wish I could get a credit for another store that I know will take care of my babies while they are there. I don't know if Harlea is new or what, but there are so many chunks missing that didn't get shaved. read more

If you care about pets DO NOT GO HERE. I was just in this store for the first time buying a couple small fishes for my daughter and never going back. I was going to buy a 2.5 gallon tank for three very small fishes and the rude woman said I could not put the fishes in that tank that I needed a 5 gallon tank but they have around 15 or more fishes in a 5 gallon tank wish obviously do not make sense at all. I told her we wanted it anyways and she super rudely went in the tank with the net and pulled it so fast and rudely that one fish fell on the floor and she DID NOT even bother to pick it up and left it to die. All this in front of a 4 year old that kept saying the poor fishy was going to die and she did not care. I really wish I had took a picture of this which is totally wrong and against taking care of animals. I don't think this store has prepared employees to work with animals neither with customers. read more

I've been going here for grooming for a while and am always happy with the job they do with my Maltipoo. I go to Chelsey mostly and my dog always looks great. read more

Every time i go here I am LOST, but i always find one of the cashiers to help me. They are so knowledgeable and always help me get the best prices and the best deals with the "puppy guide" both times i went it was in my favor to purchase the puppy guide they weren't hesitant in sharing what coupons were inside. Super friendly staff although there location doesn't have a Banfield they guided me to the one that did and i made my first puppy appointment. I think one of the "female" cashiers may be a manager or supervisor and she super super friendly i am new to the puppy world but they def make it easy. So far my favorite location to visit with my kids and new puppy. read more

I don't mind over-paying for services, but at least do something resembling what I asked for... I wanted my dog lion cut, and the groomer basically just shaved her head - and didn't even do a good job of that! It looks like a bad haircut from a British movie from the 90's. I think my dog can tell too... she looks traumatized. I paid 25% more than I nomally pay, and am 100% never going back there again. read more

Just a horrible cut. You can see where the groomer actually shaved part if his ear on top. Also, his hind legs & rear look like they weren't even groomed. He still had a knot on the feathers on his ear, and instead of the groomer fixing it, she gave the brush to the store manager to try and get it out. The store manager told me she didn't have grooming experience. When I asked the groomer to take him & try to blend his hair in, she told me I would have to go back another day because she didn't have the time any longer. You can see what I am talking about from the pictures attached. read more

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Took my Very badly matted Cavalier King Spaniel Mix to Christa to be groomed. She did a fantastic job and the cost was very reasonable. I am taking my other dog next week . Very happy with the service and every one that I dealt with was very professional and nice to me and more importantly my dog! I highly recommend the Petsmart onSix Mile Cypress! read more

If you want a rude cashier to cuss at every customer including you, and then leave the register and take 10 minutes to catch a fish when its not her job..go here. read more

I went to this Pet Smart to get my dog groomed. His hair came out decent and they added more extra fees. Supposedly they charge $3 more on the weekends and the lady used a $7 shampoo on my dog without calling me before to agree with the extra charges. If they would have called before it would have been fine, but apparently they don't care about the client approving it first. read more

My fiance and I went here and bought four guppies. They were on sale for $1 each. The day after we brought them home one died. Then the next day another died. Today the last two died! We did everything we were supposed to when we brought them home! All of our other fish are fine! What a waste! IF you want fish that will die a few days after you buy them, this is the place to go! WILL NEVER BUY FISH HERE AGAIN! read more

Shop here occasionally. Went to get some litter that I thought was on sale for 11.99 The sign above the litter said that it was 11.99. I brought it up to the cashier and she rung it up for 14.99. I said the sign read 11.99 for this particular litter which I normally don't buy but decided to because of the price. She sent a young guy back to see and he came back with the sign in his hand and said oh this is no longer on sale we just forgot to take the sign down. They refused to sell this to me for the price on the shelf which is against the law. Anyway decided to complain. For two lousy dollars they have an angry customer who's complaining. they both seemed outdone with me as well and after ringing up the sale said "Come on let's get out of here." I think from now on I'll go the extra miles to Petco and pay a little more to be treated with respect and as if they care whether I shop there or not! read more