Zoe at the grooming salon was amazing! She groomed my Bernedoodle, and even though my baby can be very anxious, Zoe made him feel comfortable and safe the entire time. That alone means everything to me. She's the only groomer I trust with both of my dogs now. I highly recommend Zoe! please ask for her. She truly takes such great care of your fur babies. read more

Clean and open location, very friendly staff. Karen the manager was extremely helpful in helping me find the specific dog food I was looking for (I have a spoiled corgi). Will definitely be back! read more

I have to admit that I actually don't pay for any services here, but I go along with a few people that I know that do. Mainly the services my friends use are grooming and they are top notch. Although I would say that the grooming area is a little tight as notated to me by one of my friends who used to be a groomer. But your Furry loved ones will enjoy good grooming here. read more

Worst store ever!!!!! They killed my 4 year old bearded dragon. We bought crickets and my dragon was dead on the following day after eating their crickets. Staff has turned over and they are extremely rude and I should've have known and walked out that day, but I didn't and I regret it. I will NEVER return to this store and would never recommend to anyone. Stay away from this store. read more

Usually not a bad location.. but seems to be lacking lately. Customer service was a little cranky today also.. then I get home after lugging a 25lb bag of kibble, only to find it's past date. Not sure why there are no quality checks on the products.. now I get to lug it back for an exchange. I usually check all dates, but forgot today, of course. Shouldn't have to though.. read more

PetSmart - Date - Pet Training Near Me - Glen Burnie, Maryland

It seems that the bad reviews here are for issues with grooming. I did not use their grooming services but have shopped at the store, which was just fine. It was spacious and clearly organized. Everything was well-stocked (not always the case at every store lately with COVID) and easy to find. They have cats that you can adopt at this location was well as a wide array of pet products for cats, dogs, fish, reptiles, etc. There were plenty of staff working at the counter or walking around the store. No issues! read more

Came here to find a new dog harness and to look for a senior brand food for my small dogs. The store was clean, bright, and open with a variety of products all in stock. They had a lot of sales, just in time for Christmas. They had a display with adorable Christmas sweaters, collars, etc. The staff was professional and courteous, and we were in and out in no time. read more

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I give zero stars. No where did it say you can't give your dog his anxiety meds (THAT HE TAKES ALL THE TIME!!!!!) McKenna didn't even ask when she was about to take my dog back. I WILLINGLY let her know that my dog is a beagle and gets rambunctious around other dogs. So I gave him his meds to help. They could take one look at my happy little beagle and tell he was perfectly fine! Especially just for a BATH AND BRUSH! CRAZY! But because I told her he took his meds they wouldn't bathe him. Just horrible communication and customer service. The minute I walked in I was not impressed. Will not be returning. I'll save money and do a better job at home! read more

PetSmart - Pet Training Near Me - Glen Burnie, Maryland

Called in am and had an appt at 12:30 pm. Spoke with Groomer, KT, she was no nonsense with understanding my boy needed a major groom! Explained situation, dropped off within 90 mins of my request. I did my best to explain with this heat, my boy needed to be cut down, plus he swims and she said that way for his skincare he would dry better. I had been trying to fix him my self. TK did even better than I ever expected! I've never been so happy and impressed with getting exactly what I wanted and them some. My boy was ready when she promised and looked so comfortable n . THANK YOU TK and PETSMART! read more

Alexis help me find the item for my cat. And mention to show online price to cashier for discount ;) Will be Back.

Just don't go to Petsmart anymore especially for grooming services. My dog has been going to this location for about 3 years now and had never had an issue. Today of all days they decide to refuse service because my dog won't "go" to the groomer. What kind of absolute BS is this?! My dog doesn't go to random ass people because he is TRAINED and he doesn't like to get groomed! My dog does excellent with whoever has groomed him before, he just doesn't like to go have it done. And to add insult to injury they cancelled me for my last appointment that I was waiting 3 months for. Waited again and now this! It's UNACCEPTABLE!! Not that anyone cares at the stupid store but I will never return here not even to buy dog food. And the customer service sucks too. Do better for your dog and go elsewhere! Whoever made this so called "rule" is an idiot and your stores are losing money. I'm sure there are plenty of dogs that don't willingly go to strangers. Just take the damn leash and do your job! read more

I've tried 3 times to get my cat groomed at this particular location and this is my end result. I am very disappointed and upset! I gave this place one star only because I could not rate them ZERO! read more

PetSmart - Pet Training Near Me - Glen Burnie, Maryland

Pretty good selection as far as pet stores go. Dependent upon the needs of your pets you might end up visiting multiple pet stores. This covers the popular pets with the basics. Staff is friendly and helpful. Definitely won't get the enthusiast selection as far as high end options. Provides the necessities. read more

To update my last review: had both of my dogs groomed at the Pet Salon today. The ladies at the pet salon were super friendly and very talented. I felt the pricing was fair for the package we purchased. They really took great care of our dogs. We will definitely continue to have our pups groomed at this location in the future. read more

PetSmart - Pet Training Near Me - Glen Burnie, Maryland

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I wish I read the reviews before going here I'm extremely disappointed with the customer service I received from Tamara. First of all I filled out the check in online and she STILL asked me all the questions, so she wasted my time for no reason. My small puppy had an appointment for a bath. I was told he had to walk back or he could not be groomed and they would not pick him up. Why would a small puppy walk go a stranger? Obviously my dog did not want to walk to her. She said because of COVID she can't pick him up. This was really silly to me because my dog has been to two other locations and in neither instance did they refuse to groom him they just automatically picked him up when he didn't want to walk (common sense). I would save your time. Tamara was also very rude and the experience was just not worth my time and effort I will never return to this location again. If you have any pet needs I recommend trying a local small groomer because they are more accommodating and have better customer service than this sad establishment. read more

Are all Petsmart layouts the same? Yes, which makes it super easy to find what you need with your eyes closed. I needed some dog food for my little besties so I picked up my 30lb bag. I was in and out in less than 3 minutes! I was greeted politely at the register and asked for my rewards card, which I forgot. Not a problem as she asked me for my digits. This location is out in the cut so it's not as busy as the other one on Mountain Rd. read more

I went to this spot for some crickets for my dragon. The place was very busy for a Sunday morning. The staff were all very friendly and helpful! My only complaint is that their small critters (crickets, worms, etc.) were not great quality. read more

I've brought my dog to many PetSmarts for a bath. This one is, without question, the worst. My dog gets anxious with grooming. He's a whiner anyway, but anytime I bring him in to the grooming area he really starts to cry and shake. Even so, I dropped him off with no problem. The grooming salon was busy but not unusually so, and the employee who took him in was friendly enough. They didn't tell me how long he would be, but based on previous experience I expected it to take about 2 hours. He had a bath with Top Pup Plus, which adds on teeth brushing, cologne spritz, a bandana, and nail grinding (really, the main reason we added this is for the nail grinding; everything else is nice but not super necessary). They called me about an hour after we dropped him off and said he was ready. It was quicker than usual, but not insanely short. When I picked him up he was still super anxious and nervous. He pulled at the leash, and bolted out of the grooming salon as quickly as his legs could take him. That was weird - he's nervous when I drop him off, but usually he calms down a bit by the time I pick him back up. I got him home and gave him a pet. He didn't smell freshly bathed, and his fur didn't feel as soft as it usually does after a bath. He was shedding like crazy, so I started brushing him and realized he was still wet. Not soaking, obviously, but his hind legs, neck, and chest were damp. My guess was he was bathed, but not very thoroughly washed. His nails were grinded, so that was worth while, but overall I could have done a better job just bathing him at home. To add insult to injury, he didn't even get a bandana. I won't bring him back here. read more

I had my elderly toy poodle groomed by Sam at Petsmart on Ordinance Road today and was very happy with the service. She was overdue for a groom since our groomer moved out of state. Sam asked a lot of questions and Dorothy left happy well groomed. read more

Worst service ever, I got stuck in traffic for 20 minutes and they told me they can't groom my cat. I came from Baltimore all the way, paid for an Uber. They disrespect me, they didn't respect my appointment. read more

I had an 11am bath and brush for my dog today, which the girl refused to do! She claims the dog must "go to her" in order for services to be done. BS!!! I took her 3 weeks ago to the petsmart in Annapolis and the girl just took her from us! Took her a few tries and my dog DID NOT make it easy but the girl did not refuse service. Today my dog slightly growled and was scared but she was also scared in Annapolis. Shame on you petsmart for letting this girl "sit there" collect paychecks and turning paying customers away!!!!!! NEVER WILL GO BACK read more

I will never get my dog groomed there again. I was waiting to check my dog in. Apparently "Melissa" didn't see me. The little dog on her tale was squirming and she took her comb and smacked the little guy in the head. Another time this same person was walking out from the back and was yelling to someone that a particular dog was crazy and she wanted to put a muzzle on him to shut him up. When she saw me she acted like it was no big deal. This particular person has a nasty disposition and shouldn't be dealing with defenseless animals or children. I will never subject my dog to a place where there is a possibility if him being in contact with her. Sad thing is....nothing will be done about it. 4/26/2016 I received an e mail from Yelp stating that there were one or more complaints about my review of Petsmart and a particular groomer. What I stated was true. I won't withdraw my review. There are several more people who have had similar responses. read more

I made an appointment online to get my dog groomed at this Petsmart location. I was offered the opportunity to drop my dog off before the time I scheduled to arrive which was nice. When I arrived I wasn't sure what to get when and just asked my groomer to cut my Pomampoo's hair short. When I first handed her off to the one of the young ladies who was part of the grooming team, my dog was very comfortable which rarely happens. I was told when to come pick her up and got a phone call when my dog was ready. When I arrived my dog looked like a dog again instead of a little gremlin. When I was going to pay the cashier let me know about a special that was going on that saved me a couple dollars which I appreciate. I am so thankful for the groomer, Christina D. who did a wonderful job grooming my dog. I will be returning to this groomer for future appointments. read more

PetSmart - Before and after - Pet Training Near Me - Glen Burnie, Maryland

Big petsmart! Has my Iams German Shepard food which isn't at many of the PetSmart stores! Has a Banfield vet inside and a grooming section. It had clean bathrooms too! read more

They do great grooming of my yorkie Cheina. She is picky about her feet, teeth, and behind. She is a good girl dog but don't do it, she won't like it. In addition, look out for promo from time to tim because at $50 basic wash and cut times twice year might bite you and hurt your budget. read more

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Most insanely absurd situation ever with Julie. I have a 3 Lb dog who is very timid. She wanted my dog to walk across the floor to her in order for her to assess "her stress level" my dog has gotten her nails trimmed her previously with zero issues. I get social distancing with COVID but I can drop her at the curb to make her walk across the waiting room and saying repeatedly "no, don't move her, don't hold her, don't push, hold the leash" is ridiculous. Not every dog is going to walk Across and Bella has zero issues with nail trimming. I feel like this would be an issue solely related to this specific employee. read more

I took my puppy, Cookie Brittle, into the Ordnance Road Petsmart today (9/20/20) to get her nails trimmed. She normally gets them trimmed at the Vet, however her next appointment is not for 2 months and her nails are very long, so I decided to give Petsmart a try. The Employee that assisted me in the Grooming area was Breah. She was extremely friendly, patient, and understanding, and although I ended up having to cancel the appointment as my puppy would not go with her willingly, the demeanor that she showed during the 10+ minutes she assisted me shows that she is a very caring person who loves animals and Petsmart should be thankful to have an employee such as her working with there. Hopefully Cookie Brittle will be able to get her nails trimmed with Breah at some point, but even if she can't due to Cookie Brittle being too shy, I will highly recommend Petsmart and Breah to everyone I know. read more

Most of the staff is helpful. I gave a 3 because a cashier overcharged me for an item buy ringing it up 3X's. I came back the next day and the same lady was there. I told her about what happened and asked if it could be corrected she got an attitude and said it wasn't her. I then showed her my receipt with her name on it and she remembered me and basically threw the money at me. It was so weird because we had a great conversation the day before, which is the reason I forgot to look at my receipt before I left the store. I mean wow an "i'm sorry for the inconvenience, have a great day would have been nice." Happy I got my money back but some people I tell you. read more

If you'd like to see your dog get choked out while hanging from the leash on the grooming table while no one gave a crap and didn't apologize after I panicked and yelled, then this is your place. Will never, ever, get my dogs nails trimmed here again. They are also horrible with the other dogs. Just stand there and watch. The dogs are screaming, crying, biting and nipping, because the groomers are way too rough and do not know what they are doing. Never again. read more

My girlfriend and I went in to buy a low intensity shock collar to stop our chocolate lab from consistently barking at absolutely nothing when he is let outside. The shock collars are the ONLY things locked up so of course you have to ask for assistance. The only person to come was maybe 19-20yrs old with dreadlocks. She immediately began telling us how we should train our dog and how we should enroll him in Petsmart classes. She specifically said "I dont want you to waste your money on these collars," um...dont you think Petsmart wants us to buy SOMETHING? ! Instead, we leave empty handed, frustrated, and looking elsewhere. Ridiculous, why sell an object that your employees are going to deter consumers from...weird. read more

The people that work there are nice and the grooming is the best,Melissa knew right away how to handle my frightened little buddy :) , And Holly(I think that was her name sorry if im wrong but she had red hair) was very helpful in helping me find the stuff I was searching for and with explaining what the best dog food was and what flea and tick was best to get and still 60 days later no ticks!!! (I live in a wooded area) 10/10 would definitely recommend this store. read more

WORST GROOMING SERVICES EVER!!! I took in my rescue dog to get groomed. Unfortunately, his face and behind were matted, so they told me about the fee and I signed the paper agreeing to the fee. When I went to pick my dog up, he had NO FUR!!!! THEY HAD SHAVED HIM. I just got my dog and left. I called to speak to the manager, and she tells me that she was there when the groomer had to shave my dog because it was really bad. WHAT?!?! I had just taken my dog a bath two days prior and his coat was fine...only his face and behind were matted...and then she tells me that she was also there when I signed the de-matting agreement and the groomer told me he was going to have to be shaved...LIE!!! I told her that they never told me he was going to be shaved, that if they had told me that, I would have bought the trimmer and shaved him myself and not pay the 85 bucks they charged me. She said that in the agreement it states that it would have to be shaved down, I told her...OK, you said SHAVED DOWN...not shaved off. She just kept saying that it was really bad matting...I just answered with, I very disappointed with your location's grooming services and I'm NEVER going back to you guys again. read more