I've taken my dog here for grooming before and was very pleased with the price and quality. He's an Australian shepherd so it can be hard to do a good job. I had an appointment tomorrow at 10 am and they called me at 8:45 pm telling me they had to cancel my NEXT DAY APPOINTMENT because the groomer was "out". And they can't get me rescheduled until July 1st which is over a week wait. I think this is extremely unprofessional and think they could be done better. Won't be coming back. read more

Thank you petsmart this why I will never go petco again! The lady at petco at the door was rude first off! She had a clipboard in her hand talking to everyone coming into the store. She asked if why I was coming to the store was essential. I stated yes! I was in the store about five minutes and the lady harassed me stating the items I collected were not essential items and she only l "LET" me in the store because I stated I was getting essential things. Now let me tell you what I had. First I had a dog bowl for food I just purchased a dog from the shelter and needed a bowl. Second I had a leash since there are leash laws and I don't have a fenced in yard! But no the petco manager in liberty stays fuck the leash laws that's not essential! Furthermore, my dog has bowel issues since I did adopt a pet with special needs and I need diapers for my dog. But again that's not essential I just need to let my dog shit all over the house, because I can't let him out cause I don't have a leash and petco states that not essential! Furthermore, I was getting a collar and heading to get him some food again because I just purchased him! When this witch came up to me stating you need to grab ur things and check out we are not allowing anyone in the store for a length of time. I was like in there literally 5 definitely less then 8 min. I said no it's ok. So I turned to put my items down she says... just put them down then and go! I was like seriously!!! You would have thought I fucking stole something the way she was treating me! Then she said have a nice day very Condescendingly!!! At this point she was trying to just piss me off since I didn't purchase anything. She was rude! Just as an FYI I went to petsmart and had no issues at all!!! They were great purchased everything I needed without any attitude or harassment! Just saying if you don't want customers don't be open no need to treat the ones you have like shit! read more

Extremely disappointed in the grooming salon and how they handled their business! Short Version -Piss poor attitude employee -Failed to Follow Instructions (twice!) -Groomer doesn't know HE from a SHE -Hack cut job on back, feet, tail -Tried to charge me $10 more for a different breed 1. They never have the same groomers employed. So getting the same groomer twice is impossible! 2. They have strict instructions on file to NOT cut my dog's tail... she's shaved all over, but her tail is fluffy and has never been cut! Her tail is to be blended, but instead it looked like a choppy hack job... as did her feet and others areas all over her. There was no smooth cut as it should be. 3. I have paid the same price for 7+ YEARS. When I made the reservation I received a text stating the date, time, breed, and service. The reminder text was the same. When I dropped my girl off for her appt., everything was as I expected. When I received a text stating she was ready for pick up the breed type was changed. ...I didn't think much of it. I went to pick up my receipt so I could pay before getting my girl and before I even made it to the cashier I realized that the breed change they made on my file was $10 MORE then what I have been paying. I went back to the salon and asked about the change. The girl who I spoke to had no idea why the change was made but it "must be right". I explained to her that this was unacceptable, this was not how my appt. was booked and if there was going to be a change then I should have been notified! Am I wrong? She copped an attitude as if I was in the wrong and that it was an inconvenience. I simply told her I was NOT going to pay for the changes made, after the authorization form I signed was in reference to the original breed. Needless to say the piss poor attitude employee gave me a corrected receipt and I took my girl at that time because she had already brought my girl to the front after I specifically asked that she NOT bring her out until after I had paid! Oh and in the "Pawgress Report" Kaitlin indicated my dog as a HE when she is clearly a SHE!! read more

The groomer did a great job with my puppy. Very satisfied he's only 5 months old, and need a nail trim and hair cut from his eyes. Too cold for a full cut. read more

They did a great job with the dog but customer service is horrific in their grooming department. I purposefully scheduled a bath and grooming appointment at 4:45 PM. I received a confirmation text that the appointment was set at 4:45 PM. Petsmart calls me at 4 o'clock and asked me why I am late. They said my appointment was at 3:45 PM and whhen I arrive I showed them the confirmation from Petsmart for 445. The employee says "oh we adjusted your appointment time to accommodate the person behind you." So they bumped up my appointment, called me for being late, never apologized for not notifying me or for blaming me, all so they could accommodate the person behind me. Perhaps the person after me should have scheduled their appointment at another convenient time for them instead of Petsmart inconveniencing me. read more

I had a 2:30 appt on a Friday, @ 4PM they still hadn't touched him. I went into PetSmart and asked for my dog. They told me they grind his nails a little, bath and then in the dryer a little, then clean his teeth for up to 3 hours. Instead they had him in the cage for 90 minutes and had not even got to him. Don't understand why I would even make an appointment @ 2:30 and they don't even get to him for 2 hours and he sits is a cage. read more

We took our Border Collie mix to get groomed plus furminator. The bath includes ears cleaned, teeth brushed, nails trimmed and filed, and a haircut!! We also added a furminator, de-shedding for her under coat. All of this was about $72.00!! For the service we receive this is very reasonable! Sophie's new permanent groomer is named Rachel! She is professional and kind hearted. She took her time explaining how long she had worked for PetSmart(2years!) and how the bath would be given. Also, the time she needed to get it done. Sophie looks spectacular!!! Thank you Rachel and all PetSmart staff. You all are amazing!! read more

I am from out of town and was hoping I could stop and get my dogs nails trimmed. Little did I know they require you to have the rabies vaccination paperwork on hand. My dog clearly had a dog tag with the current year on it for her rabies... I'm just disappointed that they were not willing to work with me. I am not going to drive all the way back to Nebraska to grab that paperwork and I'm also clearly not going to carry it around with me. I'm sorry but that's a ridiculous request. read more

Fun place to take the kids and kill some time.

We purchase food and crickets from here on a regular basis. We recently needed to replace an aquarium and purchased a 40 breeder style. I assumed the glass canopy top I had on my old 40 breeder would fit the new 40 breeder but I was wrong. My old glass top would not sit down into the top and was too big by about 1/8 of an inch. I called the 1-800 number on the aquarium info. The brand turned out to be PetsMart brand and the customer service was actually customer no-service. At first he said that since the top and aquarium were a different brand I should not have expected it to fit. Then he proceeded to tell me that the PetsMart brand did not even make a glass top for their 40 breeder size aquarium. You see the issue here don't you? They sell a 40 breeder but not a glass canopy to fit it, but it is my issue that the glass canopy I already have doesn't fit. So, I am irked a leave a review on their website about the issue. Then I decide to call the store we purchased it at. Well, the manager I spoke with was VERY nice and VERY understanding about my issue. She offered to switch out their brand for an Aqueon brand (same as my glass canopy). I could not do this because I had just spent the whole day moving my REEF TANK from one to the other. Fish and corals were already stressed, no way was I going to do that just for a glass canopy that didn't fit quite right. She said she would try and figure something out and get back with me. Well, she did get back with me and offered a 50% refund for my issue since my only reasonable option would be to go have glass cut to fit the aquarium instead of switching the whole tank again. I think we both won since they were having a dollar gallon sale on aqueon, but this was great customer service from the store itself. The customer service from the great choice 1-800 number was TERRIBLE. read more

This Petsmart has very friendly staff and clean facilities. Shelves are neatly stocked. Banfield vet is also great. They spent time playing with our pets in order to get to know their personality and history. read more

Had been going here for years getting my dog groomed. Walked in to 2 dogs crying VERY loudly and one groomer holding one dog by the beard to keep him on the grooming table. Totally unnecessary. After waiting and watching this, not to mention listening to these 2 dogs, I asked if they could take my dog for his appointment and was bitterly told they were busy "dealing with these 2". That was my cue to get me and my dog out of there. Long standing customer that will NEVER go back to ant PetSmart. DO NOT GET YOUR DOG GROOMED HERE. PLEASE!!!! read more

Took our dog in for grooming and furminator treatment and specifically pointed out a mat in her hair, we were assured it would be taken care of, It WASN'T!!! his is the second timed that this store has messed up her grooming, but it will be the last. read more