There are many petsmarts, but this particular location has always made me feel so welcomed and taken care of. I have been going here for years to shop for my fish, bearded dragon and dog. The thing that's makes this location unique is their service. I don't just shop there, I go to them for advice because they are actually well educated and not like many pet stores that give you non sense information. When they do not know the answer they are honest and don't make things up, instead they refer you to an employee they trust to know the answers. I can't tell you how many times I have called or went in crying about something.. Kevin, a little tiny neon fish I had, and loved him so much, had a few incidences that anyone else would have advised to just get a new fish and not care. Not them, they always care, they always listen, and they always find a way to help. So much so that Monty, (a super educated employee when it comes to fish), has even taken The time to make a concoction to help my fish heal when he was injured, Other times they have advised me on things to try out or simply are able to put my mind at ease. Like Justin who helped me get through a tough time with my dragon that went on for months. They remember their customers and customers pets. I just love this PetSmart and appreciate all who work there! read more

PetSmart - Pet Training Near Me - Lake Mary, Florida

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I love that I can order online and pick up in the store. Such a great feature for when my brain remembers that I need to order cat food at 6 AM. They even contact Her Majesty's vet to get the prescription for specialized food. Sometimes there is a 3-4 person line at the register. read more

PetSmart - Pet Training Near Me - Lake Mary, Florida

To the cashier (I think you had blue highlights) who was working this afternoon, 9/3 at 5pm -- thank you so much for helping me set up my Petsmart app to get the most savings and coupons for my order! You welcomed me into the store and were so friendly when I reached the register. Thanks to you, I have earned $16 in rewards! This is my local Petsmart for the past five years for a reason. read more

I've had great experiences with the dog training and grooming at this location. Jim is a great educator and does all he can to get the owners training their dogs wit a lot of positivity. Angie is a great groomer-Rocco gets all of the attention whenever we go out! read more

PetSmart - Rocco at his canine good citizen graduation! - Pet Training Near Me - Lake Mary, Florida

I don't recommend buying anything from here ! They don't allow you to handle an animal even if you're considering buying it , how do you know if you want to purchase something if you can't even handle to see how it interacts with you ? I've been coming to this exact pet store for the last couple of months and see people holding and petting the hamsters , guinea pigs , and other things but now all the sudden I'm looking to purchase something all the sudden they have liability issues stating you can't hold them because that's how you spread diseases and blah blah blah but yet they have hand sanitizer and a bathroom where they can ask politely to have the customers use when they are done handling things if they have diseases or anything like they say then they shouldn't even be selling anything in the first place ! read more

Came here to purchase a Beta fish and they did have a nice selection of them. We found one we loved and purchased him. We also purchased a little figure for his bowl. Purchased his glass bowl from Walmart for $4 because here at PetSmart they wanted $16 for a small plastic bowl. WTF? LOL Also purchased his food at Walmart because it was cheaper there. As for the store, it's an older one. It's not as bright as most stores and it could definitely use a good deep cleaning, As someone else said in a review, it's very dingy here. There was nothing inviting about the place that made me want to stay and look around, which I generally tend to do in pet stores. They also need to hire some more employees. We saw one employee in the whole store and he was at the cash register. The line to check out was extremely long too. Good thing we didn't need any assistance while we were shopping because we never would have found anyone. In the future, if I have another option to shop at a different pet store I definitely will. I cannot see myself returning to this particular PetSmart. read more

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At 9:30 this morning, the girl with the red hair at the counter was on her clipboard and checking out with her was bothering her because she was busy on her clipboard and then she said that the total was 320 and so I grabbed a five dollar bill and when I went down to get the quarter out of my pocketbook, she had already put it in the machine and so the drawer open and I said wait. I have this and she's like no it's easier I already did it and then she proceeded to fish out a dollar And $.80 in coins instead and then sat back down without looking up or saying anything else. Oh my God, take the poor girl off the counter if she doesn't wanna be there and she can't do math or any customer service. She makes it so obvious she does not want to be there and that the customers are interrupting her time. read more

Good variety of treats and food. Their loyalty program is worth signing up for. Staff is friendly and willing to help , unlike petco in Sanford . Would recommend PetSmart over Petco for the customer service . read more

Great one-stop-shop for your pet needs. Easy to navigate and pretty clean, I recommend coming to PetSmart if you're looking for the simple necessities you need to keep your pet alive lol. They have an in house pet hospital (Banfield) and dog training classes available as well. read more

(This is for the grooming department) Our goldendoodle Dapper loves getting groomed here. Valerie, who usually takes care of him, is absolutely amazing. Every time we've gone, she makes sure to sit down with us and tell us what she is planning on doing and what we can do to help. We love it. Make sure to ask for Valerie! read more

I will never take my cat to this place to be groomed EVER AGAIN. The girls are RUDE, INCONSIDERATE & care nothing about your cat. We traumatized our 4 yr old Main Coon trying to get her into a carrier she never had to be in before, only to be told they wont groom her because the knot we wanted combed out was "too close to her skin". And they determined that just by merely running a hand down her back. They said it had to be done by a vet. Then they referred us to an animal hospital that no longer does grooming. When we begged for help & explained what we had to go through to get the poor cat IN the carrier, they simply said there was nothing they would do to help us or our cat & left it at that. I should have read past reviews regarding the poor staff & service in the grooming salon because I wouldnt have gone through this & made my cat suffer needlessly. read more

I had my dog groomed here and the groomer recommended a new kind of flea collar that is sold at the store and said that if it didn't work that I could return it. After a week of use, my dog still has live fleas. I went to return it to get my $60 back. But the manager of the store said it could not be returned because it had been opened. First of all how else was I supposed to know if it worked or not? I'm very disappointed that Petsmart does not stand behind the crappy products they sell. They told me I must contact the manufacturer to try to get a refund. Made in Germany. The product is called Seresto made by Bayer. read more

PetSmart - This product sucks - Pet Training Near Me - Lake Mary, Florida

Every time I place an online order for pick I get the same response- "are you sure you ordered from this store? I can't find the order." I stand and wait and wait and wait. Then the order is found and I get some nonsense like " I was looking in the wrong place." It's a waste of time instead of a quick stop and pickup. read more

Fantastic service on a return! I called in advance and the lady made sure the aquarium was in stock, I bought one yesterday at another location s a Nd it has a leak. The service lady confirmed stock and I drove to the store, within four minutes I was on my way with a replacement tank, just a quick check of my receipt and my signature on the return documents. I am thankful to this cashier for making the transaction painless. I sit in the parking lot to stour this review as I am so impressed with this service. read more

I took my Maltese to get groomed here. All I asked was that they DO NOT trim off the majority of her hair because it is thin and I prefer her a little fluffy. I also requested for her tear stains to be removed if possible. First, the service took four hours. Second, her body looked like she was attacked by a weed wacker. Third, they shaved her hair to the bone on her nose. No idea why anyone would ever think that would be cute. read more

PetSmart - Shaved to the bridge and did not remove tear stains. - Pet Training Near Me - Lake Mary, Florida

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Grooming department was very rude. Pretty much dismissed both of my pups the minute we got there but we still decided to have the services done since grooming can be hard to come by. When I went to pick them up, Vanessa gave me every excuse in the book as to why I shouldn't bring either of my dogs back. Haven't been able to book an appointment with Petsmart since as if there's a block on my account. My app states there's an issue so I must call and when I do, I'm on hold for 20 minutes just to be told no. It's very unprofessional. read more

Grooming staff is rude and unprofessional. the made a appointment to have my dog's nails clipped and when I arrived they told me I did not have an appointment. They said it was for the next day. I told them I wrote the time and date down and it was for the time and date they told me over the phone. The head groomer was extremely rude. When I started walking away and he did not think I could heat him he started badmouthing me to the lady who worked at the front desks. I will never go back there again. read more

I give this PetSmart 3 stars mostly due to the food prices. They have a good selection of holistic brands. I feed my dogs Wellness, and the cost for a 30 lb bag is usually 4 or 5 dollars cheaper here than at Petco. Aside from dog food, there is a nice selection of treats, cat items and collars. However this location is a little old and dingy. I advise steering clear of the restrooms if you can. My last visit was the first time I had used the restroom here, and it will be the last. The women's room was pretty dirty. I've never used the veterinary or grooming services here, but looking at previous reviews, I'll probably skip them and just come here for food. read more

Horrible costumer service at the grooming salon. I've been there twice and both times I've taken my dog somewhere else, because they won't even acknowledge you if they are currently servicing someone else. Two employees first thing in the morning I waited patiently for 10 minutes they both were engage with one costumer and never even approached me saying we will be right there with you. Or what kind of service do you need today nothing at all they just kept talking to the one costumer and praising his dog. Went on a different occasion for nail trimming and same Situation no one came out to greet me and ask what services did I needed for my dog nothing I just stand there waiting while one of the groomers finished a dog. read more

This was a horrible experience for my dog at the groomers. He's 9 months old and I had warned them that he didn't have good experiences with his past groomer. However, we had an appointment with David, and he was sick. Rachel the groomer claimed she had worked and groomed dogs for 15 years and didn't even finish my dogs haircut. My mom was notified to come get him and she hadn't even finished his cut leaving him with a horrible haircut and traumatizing experience. I will not be affiliating myself with this petsmart as I'm disgusted with how they handled my dog. read more

I brought Sadie and Tinkerbell here to have their nails trimmed. (A small and a medium size dog.) I dealt with David and . . . Vanessa? First of all, the nail trim was done better than it is done at my vet's. Short and smooth. But the most important thing, David was kind to my dog. When Tink was a little nervous, David called another stylist over to rest her hip against Tink, and lend physical comfort. When I was trying to depart with my two dogs and my arms full of papers, David came with me and helped to get to the cashier. Just a sterling job of taking care of me, and my dog. read more

I was on my way to adopt a cat from the local animal shelter. I was able to find everything I needed and even found several toys for $1. The cashier was so friendly and she let me know that I could bring my adoption paper in and get a lot of discounts and samples. We are very happy with PetSmart and will continue to shop there. read more

The store itself is okay, the selection of pet medications are sparse and I believe that the good folks at the Banfield are to blame for that. They will lie TO YOUR FACE in order to get you in to the clinic and it's not a cheap visit. The woman there told me I needed a prescription for general perpose de-wormers. YOU DON'T. You can get them over the counter and you can get them online. The Wal-mart next door sells them for Pete's sake! Just don't expect to find them in THIS store. You almost can't even get a bottle of pet daily vitamins here without seeing the "vet". A total scam. A woman even tried to warn me about them as I was coming in. I should have listened. They really should make some friendlier changes to their policies, because they won't be seeing me or my dog around anymore. read more

I brought my malte-poodle for a bath and trim. She came out un-bathed and flea infested!!! The haircuts are bad here and the fleas are unacceptable. I can only imagine how unsanitary this place is! I had to bathe my dog immediately. read more

They placed my puppy of only a few weeks old into a bigger group of dogs for her first training session. The trainer was told she didn't have all her final shots, but said they test every dog..... but one of the other dogs was a street rescue and violent, the owner showed us bite marks all on her forearm. My corgi puppy got a fever 2 days later and had multiple vet visits, including emergency vet in the middle of the night. I paid hundreds of dollars because of them. To date they refuse to give me a refund for the training classes ($125) and I only attended one class. I will never shop with this chain ever again. read more

If I could score a ZERO it would be too high. The cashier and manager were not helpful and downright rude. For many years I was in a service driven industry so I know good service vs poor service. One of the worst experiences I've ever had. read more

This location is a decent store. I certainly prefer coming here instead of Petco. Aesthetics aren't great-rather stark actually. The prices are usually OK, but have noticeable increases every 6 months (it seems) with the store brand products. Ill keep coming here-the people up front are usually nice and/or relaxed but I wish they would put a little more effort into warming up the barren warehouse-type atmosphere. read more

I go here to by dog toys on occasion. I prefer smaller local pet stores.

Had my westie groomed there yesterday, this is about the 3rd time. All groomers are wonderful, but David is amazing! My dog is almost 16 and has arthritis, can't see well or hear well and a skin issue. David was so tender with him. I snuck in and watched David when he didn't know, he was so gentle with my dog and I actually saw him kiss him on the nose. Needless to say, I will always ask for David, but again, all groomers are great there. Kudos Petsmart! Cindy Dodds read more

Went to buy cat and dog food for the month and looked at some clearance items in basket and very helpful man (maybe manager I didn't notice tag) ask if I needed help amd pointed out other items that were also reduced in price. This saved us a good deal and was greatly appreciated as we have several dogs and cats amd spend a lot in this store every month. Keep up the great work! read more

The worst ever, i just moved out to lake Mary and instead driving to 17 92 pet smart i took a chance here at lake Mary oh boy what a mistake. They said they gave him a bath man he came out smelling really bad and the grooming wow bad bad he still had hair over his eye and gook on it so that tells me he didn't got bath so pet smart corporation if you guys are really looking at these rating hope you do something about your grooming department , a one star is still to much read more

I don't normally shop at big chain pet stores like this, nor do I buy commercial dog food for my dogs. However, Petsmart mailed me a coupon for a FREE bag of dog food, any brand, up to 20 pounds. I decided to redeem the coupon so I could donate the bag of dog food to a local shelter. I went in to select a bag and was greeted by Marci, a rep for Blue Wilderness who was working in that Petsmart location (although she does not work for petsmart). Marci is a very sweet and spunky older lady who helped me select a dog food. We had a lovely chat about volunteer work, and teaching children to be kind to animals. She brought a couple bags of dog food up to the register for me to make sure I got the most out of my coupon. She was very proactive in helping me, and she was a delight to talk to. Petsmart should hire Marci for themselves, and I might just shop here more often! read more

Some of the kindest people work in grooming here. They are very helpful and willing to answer questions and really listen.

I am a frequent customer of PetSmart in Lake Mary and am totally disgusted with the dog grooming staff. You can't help but watch the groomers groom the dogs as you are waiting in line to pay for your merchandise. I have noticed over the last 6 months the unprofessionalism and unkind way that the groomers handle the dogs. I thought it was a one time situation but the more and more I frequent this location, the more disgusted I get. Most dogs are scared going to the groomer to begin with but when the groomer grabs the dog by the mouth and tightens the leash to scare the dog even more because they are moving around, this is totally unacceptable. I hope by posting this that management in this store will get a clue but knowing the management over there, they most likely will not do anything. I might call Corporate read more

OK store; clean and well stocked. Employees are in their own world and are not helpful preferring to text on their phones than check you out. HvPP read more

Worst Petsmart. They do not understand HOW to ring up your items. Their payment system breaks down or does not work. They double charge your total order. Refrigerated food is spoiled and makes your pets sick. Very poor management. GO to another Petsmart, AVOID THIS STORE. read more