Been going to this store for a long time and have always been treated really well by staff. Christy helped me the other day with crickets, and she was so awesome. She went up and beyond to make sure I had a good customer experience. I hope she is recognized by PetSmart. Great store! read more

It's time to update our review as today there were several new groomers at this store. We have always appreciated that this is a convenient location, easy parking and we're always able to get our dog in quickly for a timely nail clipping/ grinding. Today was no exception as our pup needed some attention before his next grooming. Chloe was most efficient and our pup never made a sound. read more

PetSmart - Colorful and Calm Chloe...A great Combo! - Pet Groomers Near Me - San Diego, California

Staff is rude Selection is good Store could be cleaner Parking lot parking that is always full Dog, friendly of course read more

Some petsmarts are great. Some are convenient. This one is the latter. Wasnt blown away by any of it. Been here several times in the past two weeks. None of it was particularly great. Not the service who seem to be slightly annoyed. Not the store cleanliness as it was like a maze trying to navigate all the boxes around, not the prices but I get it. It's corporate. But... I was able to find everything I needed which is unique. It's not the biggest of stores but it's well stocked. Not too many things on clearance so don't expect to find any real big bargains. You can find things for fish, gerbils, birds, dogs, cats etc. plenty of parking. It's next to many other businesses who also doesn't get particularly busy so it all works out. read more

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I was surprised to be told that they don't sell feeder fish after 8:30. That was odd because it was 8:20. When I asked a manager about it she agreed that they stop selling fish after 8:30. When I pointed out that it was 8:20 she said that they actually stop at 8, then seconds later she told me they stop selling fish at 7:30. All of this and the store actually closes at 9. Who would have thought? Anyway, big time waste. Don't bother with the mission valley location. I've had my time wasted here more than once, now it's on me to not be fooled again. read more

I will never go back! They kept my diog 3 1/2 hours in a cage & did nothing she pooped & made me come get her

Just wanted to give a shout out and a thank you to the associate who helped me check out this evening. I never caught their name (super rockin green hair though), but they showed such kindness and compassion, permitted me the time and space to sort out my finances without feeling rushed, all within the last 5 minutes of business hours! Coming from the service industry myself, that level of service at the end of a work day on a Friday night is rare. Best of all it all felt very genuine. Thank you again to this team member who really helped put a positive end on an otherwise stressful day. read more

I bought a goldfish. When got home, found that it wasn't particularly healthy. Within 14 days, they exchanged it for me.

First time grooming my dog here. The groomer did a very nice job not scraping some growths that she has on her body. She came in looking pretty chunky and rough and walked out cute and slender. Already booked next month's bath and grooming. read more

Justin was kind and helpful! Takes great care and is conscientious too! Store was lovely and organized!

Went to drop off my dogs at their grooming appointments and their groomer had not yet arrived or "was in their car" like the other groomers mentioned. The groomers at the store refused to check-in my dogs and told me to wait for my groomer outside. I've never had this issue before and available groomers are usually able to check me in without an issue. When asked if one of the 2 groomers at the store could check in my dogs they smirked in my face and said "no we can't" as they proceed to walk to the back area. Anyways will never be coming to this location again. This happened around 9am on 12/5/2025. read more

*Note* I made a yelp account literally just to leave this review lol I came here on Saturday evening (11/22) walked around picking up a few things and when I went to pay, there were two registers open with one being a younger lady with tattoos and glasses which has be friendly the couple times I've been there but unfortunately I didn't get her. My cashier was an older chubby lady, I greeted her asking how her evening was going and was completely ignored. She asks me if I want to put my number in and after giving it to her I asked her again how her evening was going and again was ignored lol. Rudely she asked if I was gonna pay with cash or card and that's when I decided to leave my stuff there an just go to the Petco down the street. Idk if she was in a bad mood or that's how she treats everyone but I'm gonna refuse to buy anything there if I see that she's gonna be my cashier again. read more

I got my two papillons groomed at this location by Andrea S and Yaya G and I loved the results and the amazing price. the ladies asked detailed questions to make the overall look was achieved. I will be coming back for sure!!!! read more

Accessibility: disabled parking in front of the store and multiple ramps to get onto the sidewalk. They also have curbside pick up on the side of the building. Coming into the store there are motion-activated doors and regular, blue shopping carts inside the front entrance. Experience: the store is nice and organized as soon as you come inside. It looks clean and the employees were all super nice, especially two women I spoke to (one stocking shelves and another at the check out counter). I was worried they might not have the dog food brand I needed but they did! Incredible! Thanks PetSmart! read more

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NOT ALL PETSMART STORES ARE CREATED EQUAL I'll be honest, I'm more of a Petco/Unleashed shopper than a PetSmart shopper. But this review is specifically about the FREE SANTA PHOTOS for pets! During the height on the pandemic it was tough trying to find a Santa anywhere. 2021, I was in a medical recovery mode and missed all the good free photos BUT had energy for a last minute get squeezed in for a photo with Santa at PetSmart but the backdrop was ugly (2021 at Sports Arena location). 2022, this yr I was admit and called all pet stores back in November hoping to find Santa photos for pets. Petco (known to have a better backdrop isn't and hasn't done photos since pre-pandemic 2019). Limited to yet another Petsmart Santa photo. APPOINTMENT REQUIRED. We were on time for the appointment, no line! And got out Santa Photo!!! The backdrop is still ugly and they took a picture with some of the store in the background. BUT the staff were way cooler and nicer and more organized at this store than the other PetSmart store. My dog also pissed while waiting her turn with Santa (sorry!) and they cleaned it up. They did a good job though! I appreciate this event. Until next year! read more

PetSmart - 2022 Santa Photo (mission valley location) - Pet Groomers Near Me - San Diego, California

I purchased a new harness for my pitbull about two weeks ago, but unfortunately, it broke (she got a hold of it!). Brad, who I believe is the manager, was super kind and helpful over the phone. He explained that they typically don't do exchanges unless it's a manufacturer issue, but considering how recently I purchased it, he kindly offered to help me out with a one-time exchange. I really appreciated that gesture and was very happy with the outcome. Excellent customer service! read more

I've been going to pet smart grooming in mission valley and and midway for years and the treatment for my dog and for me has always been super. Kris W read more

I truly love this pet store! I bought some Parakeets (Budgies) from this store and my gosh they were so cute!! I truly love this place because I love animals so much! This is like a happy place where you can shop for stuff for your pets and at the same time bring them inside the store I highly recommend this store! Customer service is great as well! read more

This is for Yaya in the grooming department in Mission Valley. This is long over-due! Our Enzo is part husky. She's been grooming him, going on 4 years, and we trust no one to groom our stubborn, anxious, very vocal, hairy boy but Yaya. She's AMAZING and it shows every single time we pick him up. She's personable and has an honest approach. If we aren't taking him to our own wash station in between grooms, Yaya is the one for Enzos grooming needs. We trust leaving our baby with her. A million thank you's and more to Yaya for remaining consistent with Enzo. We are so appreciative of you and all you do! read more

PetSmart - Yaya has him looking so handsome! - Pet Groomers Near Me - San Diego, California

employees in the grooming department seem very unhappy very rude , girl attacked me for asking a grooming question sad that her attitude is so negative , won't be visiting this store ever again it cost nothing to be nice read more

the pre-boxed crickets are pretty much always all dead , and not everyone has time to wait to have the employees bag crickets

My dog's favorite spot, and where we get all out needs for the pets. The service is always great. read more

PetSmart - Pet Groomers Near Me - San Diego, California

Will never take my pet to the groomers there lady was doing to much just because my dog was nervous she would not take her .

I went to go get fish for my small fish tank and the associate told me that the fish tank was too small and she wouldn't sell me the fish. This is a fish tank that I previously had fishing with no problem so I'm extremely annoyed that wouldn't sell me something that I requested so I took my business elsewhere. read more

Don't trust many people with my dog, especially when it comes to grooming. Jade W is great, my dog always comes out looking perfect and nails always look amazing. Only groomer my dog will see from now on read more

This review is for Michelle in the grooming department, not as a general endorsement of the store. I have been taking Sampson to Michelle now for a few years. I was referred to her by another dog owner in my apartment complex. She is very consistent with her grooming.so I never get unexpected surprises. She is really good with him. He's almost 13 years old, and recently broke 2 bones in his foot. I was very worried about the nail trimming portion, expressed my concerns, showed her the Xrays, and did an excellent job. I can recommend Michelle with 100% confidence and 5 stars! read more

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Took my two short-haired dogs to be groomed yesterday. Paid $136 total and I'm not sure why. The rep in the salon told me I could take advantage of pre-paying for 3 visits to get a discount on one of my dogs. When I went to the cashier to pay and told him I wanted to take advantage of that discount, he told me I couldn't because they had already been groomed and it was too late ..... !!?!! Second, I paid extra for the furmanator on one dog because he sheds A TON. Either the furmanator sucks or they forgot to do it because he is shedding the exact same as he was when I brought him there. I also paid extra for teeth brushing for the second dog and her teeth don't look any cleaner than when I brought her in. I never liked PetSmart. I think they're a cheap version of Petco. However, they're the closest dog place to my house so it's super convenient to take them there. But with those prices, bad results AND seeing all of their negative reviews, I'll go a little extra out of my way and just take them to Petco. read more

This was Leia's first grooming and I anticipated her being a little difficult. The groomer did an awesome job Thank you to those who cuddled her and made her feel secure , I will be returning. read more

PetSmart - Before her grooming - Pet Groomers Near Me - San Diego, California

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Tony just got a bath, haircut, nails trimmed, and FURminated by Michelle and she did an EXCELLENT job! Thank you, Michelle, for your help with Tony! read more

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It was my pups birthday and I ordered a few items a day in advance to be delivered since I've had foot surgery. At first it said my delivery was coming ,and then cancelled all of a sudden on the day of her bday because of support issues. I was super upset and called the store to figure out what was going on. Brad the manager got on the phone and was super nice and understood how this situation would be upsetting. Since he couldn't get a hold of support he cancelled and re rang the items back up and personally delivered them to me! He went over and beyond doing that, it made my day and my pups! Just want to say thank you again Brad you Made a stressful situation an amazing one Daisy thanks you also lol read more

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Store is great. Wouldn't recommend for grooming services. Dog still wet. Nails untrimmed. Other groomers haven't had any issues trimming my dogs nails. Still got charged for all services. No noticeable cologne spritz and no Bandana that comes with essentials package. Still charged for all services. read more

Great service all around from the employees at Petsmart. We were asked several times while strolling through the store if we needed any help. We saw a beta fish tank for 75% off and finally accepted their offer when it came to determining what type of beta fish we wanted to get for it. A nice employee started describing the various beta fishes and brought us to the back where there was more selection since they were cleaning their water. They gave us valuable information on how to take care of our new beta fish that I decided to name "Wildfire". Now the real work begins on trying to keep my new pet alive!!! read more

PetSmart - My new beta fish named "Wildfire" - Pet Groomers Near Me - San Diego, California

My girlfriend and I got a hamster and the employees here helped a lot! They made sure we had everything we needed to take care of our little Rascal. And they were able to answer all the questions we had. read more

PetSmart - Pet Groomers Near Me - San Diego, California

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Worst location for grooming ever !!!! The staff is rude and indifferent. I've tried coming in three times for a basic nail trim and it's like it's such an inconvenience for them when there are ZERO customers at the times I went and I kept getting excuses of why they couldn't do her nail trim at that time and to come back in an hour or later in day. So I then booked an appointment online for this morning 8am to not be turned away and they once again turned me away because they said they don't trim nails till after 9:30am !??? So today was the 4th time being turned away just to try and get a nail trim. Crazy!! I will let everyone know how rude and disgusting this place is to their customers! I would give negative stars if I could read more

This review is specifically for their grooming department. It has been a while but I brought my dog in for a haircut and bath. I opted for the standard miniature schnauzer haircut which cost $57.00 and the chi package which cost $21.00. The grooming was done by Sam and she did a great job with the skirt but the clipping along the back and shoulder areas were patchy and way too short. Of the 12 years of existence that my dog has, I'm usually satisfied with the results that PetSmart groomers do on my dog that I take my dog to the park right after. But, this is the first time, I actually regret spending $78.00 for my dog's grooming and the overall results from the groomer's work is embarrassing. No trip to the park after this visit. read more

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Thank you for being open to feed my dog! Our order on Chewy was pushed back a week due to delays from Covid e-ordering-mania and we nearly ran out of food! Your competitors did not stock Hill Science brand lamb puppy formula but we are so glad you do! Kudos to PetSmart for feeding our loved ones through this sheltering period. We are so glad pet stores count as groceries too! read more

PetSmart - Thank you for stocking my kibble PetSmart! Woof! - Pet Groomers Near Me - San Diego, California

5 stars for this grooming service. When I walked in the dogs were so happy they were singing in the back. The groomers here clearly love animals and love their jobs, not to mentioned are very skilled and professional. They gave my dog a look over and told me what they recommended running everything by me prior to the service. They went above and beyond to detangle my dog's unruly hair. My dog is a senior and a little shy, but she took to the staff right away and we all know dog's instincts don't lie. The salon manager Ally is amazing and does a great job overseeing the staff and clients with the highest level of service and competence. read more

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Ally has been my go-to bather/groomer for a couple of years now! I moved to East county but I refuse to use the El Cajon or Santee locations ever again. They never took the same care and never gave the same service as the Mission Valley location team does not the way Ally does. My dog absolutely loves her visits and it's always worth the drive out! read more

PetSmart - Complimentary bow ties on Valentines Day Feb. 2020 - Pet Groomers Near Me - San Diego, California

Great customer service! This is one of my favorite Pet Smart locations! They really care about our pets and go above and beyond! Thank you!!! read more

PetSmart - Kenobi - Pet Groomers Near Me - San Diego, California

First time grooming my mini pin at Petco. A star off for taking so long 1:30 appt not ready until 3:50! A star off for jagged broken nail! Don't do a crappy job so people will pay extra for grinding, a star off she didn't smell any different and she had sleep marks on her eye still. And I paid extra to have her teeth brushed. I'm afraid they were too busy with the big dogs they neglected her. read more

PetSmart - Sleep marks after $44 b&b and teeth brushing - Pet Groomers Near Me - San Diego, California

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