I find myself becoming a PetSmart person more and more. Compared to their competitor, I am able to find what I need and at a fair price. I came into this location with nothing particular in mind, but went right to the cat section. It was about time to get my cat a new collar. I try to get a new collar for each season/holiday for her. The collar section was a bit lacking here, and in need to stocking. I almost gave up on finding a new collar until I was heading to pay and noticed an aisle display and found a collar. I still browsed the rest of what they had to offer in the cat section. Picking up one or two things for my cat. I need to stop going into each one I see. I always end up coming out with more items than intended. read more

I will never go here again! The last time Maricarmen did an excellent job. She listened to what I wanted. Maricarmen supposingly wasn't available. I took my Mini Goldendoodle puppy who is bad for basically a touchup cut she had no matts. She gets combed & brushed daily. I specifically told the Groomer, I do not want my dog cut short, I want her face rounded and tail ends trimmed. He recommended a length which was fine because it wasn't short at all. I was told it would be 4 hours. 4 hours is a long time. I got there to pick her up in 4 hours. He hadn't even started cutting her and he told me he needed another 45 minutes which turned into an hour. I wish I had taken my glasses with me so that I could have seen how uneven she was cut. I was already not happy that he cut her short. I paid & tipped (only as a courtesy) for the worst cut my dog has ever had. All her wavy hair was cut off. It's Winter. He gave her a Summer cut. To make it even worst she's cut uneven and has a gash on the back of her left leg. How do you cut a dog so short and get it uneven behooves me. Her face and head are lopsided. One ear is cut at an angle while the other is cut straight across. The fur on one is longer than the other. Tail tip fur cut off the rest untouched. What I took to Petsmart was a cute teddy bear looking dog with wavy hair. What I got back......was a cute dog with barely any fur and a really bad uneven hair cut. The rush job he did sucks. Hell he needs to pay me because I have to go behind him to try to fix the mess. Needless to say, Petsmart is #2 on my oh hell no grooming. Petsmart dog cuts are getting just as bad as Petco. They both now give half ass rushed cuts with very little attention to detail. Petsmart stop overbooking your Groomers so they can at least do a better job and stop raising your prices because customers aren't getting what they're paying for. read more

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Please get rid of store manager Michelle. This particular PetSmart's grooming services is the worst. Look at my Milo. He's five months and is now banned from their grooming services because he "bit" Michelle. My puppy is a bitter (we're trying to get this under control) but the operative word is puppy. How dare you partially groom my Milo and then expect a $50 payment. To send a patrons fur baby home looking worst than he came in and then bill them for it is posteriors. Needless to say, this atrocity was on PetSmart. read more

PetSmart - A dog - Pet Training Near Me - Washington, DC, District of Columbia

Terrible experience. This is the PetSmart on Dakota Crossing. They left my dog looking awful. They didn't finish the service because my dog Milo wasn't holding still and bit the store manager. However, Milo is an energetic puppy. Milo is only 5 months old, and a bite from a puppy shouldn't have left him like this. For the store manager to not give us any solution to finish the cut is shows that they don't care about the customer experience. They wanted $50 for this service, ABSOLUTELY NOT!!! This was also his first cut and they didn't make any expectations. The store manager, MICHELLE, was very rude and unprofessional. Her tone, body language, and overall mannerism were completely rude and unprofessional. She shouldn't be the store manager if she can't handle animals. It felt like a rushed job. There was a gentleman who tried to help us get a touch up appointment with a professional groomer because he agreed that our dog looked awful. However, the represent was persistent that we talk to MICHELLE. Now we are "banned from the store" because we were unsatisfied by the store's professionalism. Do not bring your dog/puppy here for grooming service. The grooming staff isn't capable of handling animals that give them the slightest bit of frustration. Make sure you take your animal to a professional service. read more

PetSmart - Pet Training Near Me - Washington, DC, District of Columbia

I left my dog in the care of this location on July 15, 2025; the PetSmart team and specifically supervising store manager Michelle endangered my animal and did everything in their power to absolve themselves of liability. There was a complete breakdown in protocol, policy, supervision, and care that led to the endangerment of my animal. While under the supervision of the groomers and PetSmart team my dog sustained injuries to his paw and mouth that led to bleeding. My dog, before I was informed, was transported to veterinary care that I was not familiar with. The team shared confusing and contradictory information during the process of sharing my animals status. The information and possession of my animal was unclear while the team was legally responsible for making decisions for his medical care. The team came across frazzled and unprofessional and as they seem to prioritize absolving themselves of liability instead of providing customer service and focusing on the wellness of my animal. The team attempted to leave my animal at a location that they were not willing to email to me. The patronizing and rude tone I received from Michelle the store supervisor was extremely disconcerting, which only exacerbated the alarming circumstance. Before picking my dog up, the team shared that they would never be willing to groom my dog again When I picked my dog up the team provided no receipt, no report of the incident and shared with me "that nothing happened"... And to never come back. If you care about and value your animal, I'd advise avoiding this location and team. read more

PetSmart - Pet Training Near Me - Washington, DC, District of Columbia

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Do NOT bring your dog to be groomed by Mia F at PetSmart. My mini doodle usually sees Gaby, who is fantastic--but she wasn't available, so I booked with Mia F. Mia read my dog's previous notes and confirmed the preferred length and cut. We even checked his coat together for matting, which was only around his mouth. I should have trusted my gut when my dog wouldn't go to her--he normally loves everyone. Instead, she dragged him using the tightening grooming loop leash. I saw it tightening around his neck, and only then did she realize and pick him up instead. About an hour later, I got a call saying my dog had bitten her multiple times and that she was bleeding. I was told to pick him up immediately and that he was banned from returning. When I arrived, Mia F was nowhere to be seen in the grooming area. When she finally appeared, she had no visible bites, scratches, or bandages. I still apologized for the alleged biting, but when I saw my dog, I was furious. He was nearly shaved bald--except for his head, which looked untouched. It was not the cut we discussed. They didn't charge me for the grooming, and Mia apologized to me five times. That's when I knew she felt guilty about something. She said, "I think your dog might be sick" (he's not). She asked if he'd ever bitten anyone before. I told her no--he always sees Gaby. Her response? "Well, maybe he just likes Gaby better." I checked my dog's body and found nicks and razor burn. Then came the final insult: I was told my dog was banned for life from PetSmart grooming. Mia shrugged and said, "It happened in front of my manager, so he can't come back." Then she turned to the manager and said, "Right?" After multiple bite-free, successful cuts from Gaby, one traumatic session with Mia F has left me needing to find an entirely new salon. read more

This review refers to two online orders. Both orders failed to include the promised promotion perks. Getting this corrected took over an hour on the telephone with a lot of resistance. ( Total value of the " perks was approximately $80). Some of their "customer service " people are extraordinarily difficult . read more

I wish I could give them zero stars when I first got my cats. I went to the PetSmart in Largo. My experience was always terrible. Long lines long waits terrible customer service fast-forward to today. I stopped using it for a while but today I decided to take advantage of a promotion they have for free vet check ups In the Oxon hill store. Turns out you have to do a bunch of things before you can get the check up I get all the way here, the girls at the front desk are unhelpful rude disrespectful. They don't know anything about the promotion they have to go ask continually leaving me standing there to finally come back and say I will have to pay for three things just to get the promotion This is why I switched to Petco and I won't be back ever. Save your time. read more

The service here is the worst. The staff are unprofessional and rude. They talk to the pet any kinda way. Please save your time and money. read more

Just stopped this morning at opening to buy dog food. The cashier was rude . All he cared about was why there was no opening cashier, as he yelled it across the store to another employee. Since he didn't greet me , I decided to say good morning first. No reply! Didn't get a name , but he was a tall African American male with hair in locks and a silver chain on. I guess I'll stick to coming in the evening and deal with the rude older African American lady. Dakota Crossing location read more

I've been going to pet smart for 15 years. If the groomer is having a bad day she will cancel the service on you. Really crappy attitudes particularly with the groomer Shake- her manager Marcus supported her decision not to cut the dog's hair because the groomer had final say. It boils down to pure laziness. Never again will I go to pet smart- ever! read more

This review is for the grooming salon only. Skip this place and find another, even if you have to pay more. I brought my dog here for a Bath & Brush with the Deluxe add-on. Here's the list of services that were supposed to be done, but WERE NOT: nail trim and grinding, teeth brushing, sanitary trim, paw pad trim, ear cleaning, upgraded shampoo and conditioner, bandana. Basically, all the groomer did was literally give her a bath and brush her a little bit. That is definitely not worth $69. Worse, her eyes were not even properly cleaned - they still had eye boogers under them that no other Petsmart groomer has had trouble getting off. Everyone makes mistakes, though. The problem was that when I reached out to Petsmart about this, the manager at the salon was unbelievably rude. When I got home and noticed that literally everything I paid for was not done, so I called customer service on the general line. She connected me to the salon's manager. When the manager picked up, in a very rude voice, she asked: "So what problem did you have with what we did?" I explained to her that a majority of the services weren't done, at which point she said "Well you could have said something before you left" - also with attitude! Still, I tried to be patient and explained that I did not notice until I'd gotten home. At no point did she apologize for the messed up service (the customer service person did, but not the store manager). Most of the call was giving me attitude for daring to call about their mistake and blaming me for their oversight. Finally, she TOLD me (not offered or asked) that I could bring my dog back that day. I said I did not want to do that, I just wanted a refund. Again more attitude, including her calling me "baby girl" - completely inappropriate and unprofessional. She said that I had to come in to get a refund because they don't do them over the phone (this is probably true, but definitely a very annoying company policy). I asked twice to confirm that she had noted that I was due a refund, since I knew I wasn't driving all the way to the salon for the third time that day and would have to come in later. Fast forward two days later when I go to the store to get the refund. All compliments to the retail manager who was working there. She handled the situation with courtesy, but the grooming manager clearly DID NOT note that I was due a refund. I had to wait at the register as the retail staff went back and forth with the grooming staff who had, apparently, not heard anything about a refund. This is exactly what I expected would happen given the rude and condescending tone of the manager on the phone, but it was still quite annoying to wait around while they all played telephone. It is entirely possible that the same salon manager I talked to was the one that was there and was pretending she didn't know about our conversation, but I only spoke to her over the phone, so I cannot confirm. Still, the retail manager got tired of going back and forth with them and just gave me the refund, so at least I did not have to file a credit card dispute. Still, had the groomer simply forgotten to perform all the services and I had been offered a refund and a coupon off my next service, I would have been happy. But the fact that the manager was totally unprofessional - that made clear to me that they could not be trusted with my dog. I would be far too concerned that they would take their irrational anger at me out on my innocent little dog. If you still decide to do grooming here, make sure you check to make sure that the groomer actually did what you paid for. And if you notice something amiss, don't be surprised if you get berated for pointing it out. read more

When I walked into the doggie salon an employee got up from one of the stations and as he was looking up the appointment for my dog he made sure to let me know there was a de-mat fee. Upon finding my appointment he realized I had already pre-selected the option to be included in my reservation. He got up from the desk, walked over, and then used a steel toothed comb to evaluate how matted the hair was on my dogs legs. "We will have to shave all of him because of the legs", he said. Then I asked, "Why include the option for the customer to add de-mat to the appointment if you don't actually offer that service?". The employee explained to me that they were very busy because it was the weekend and they didn't have time. I responded saying that "I got most of the mats out with a comb at home-" then he interrupted me and said "well you should've done that at home then huh". So now I'm livid right, because what I was going to say was "I got most of the mats out with a comb at home and I CHOSE to stop at a point that I thought was reasonable BECAUSE you were offering a de-mat service". Since I was rudely cut off, and with a pretty ignorant response I might add, I regrettably also copped an attitude and was returning the energy I felt like I was receiving. I certainly raised my voice at that person and I'm sorry for that, but you essentially told me that I should've done the work at home that I was paying you to do in the store. Yeah, how bout I de-mat my whole dog, wash him, cut his hair, and do his nails. Then after IM done doing ALL the WORK, Ill drop by the store and just gift you $183 I guess? Been here 3 times and this is my first problem but it irked me enough to not want to come here again. I'm not sure if they were indeed fully booked and there wasn't enough time, or if they were just being lazy and didn't want to do the extra work. Either way neither of those things are the fault of me, the customer. Either you are not properly allocating time for appointments or you dont want to work, that's what this boils down to. I had the option pre-selected so even if they were "fully booked and very busy" they had the knowledge they needed days ago to appropriate enough time for all the services selected in the reservation. Last thing Id like to say is that I'm not a dog hair professional, so they very well could've been right saying that the time it would take to get the mats out of my dog truly wouldn't fit into the schedule. The problem is that I truly don't think the extra options I selected were even accounted for in the schedule so like it wouldn't have mat-tered anyways. If they did know beforehand then the employee wouldn't have brought up the de-mat fee when he saw the dogs legs. Like if you had looked at the schedule you would've known I pre-paid and there was a de-mat coming in. 2480 Market St NE #11, Washington, DC 20018 read more

We have patronized the Pet Smart brand since welcoming our 5 year old rescue Roxy into our home. This was our 1st time at this location. Once inside, Roxy became very agitated and kept trying to leave out the door. Now we know why! The "Groomer" totally messed up her coat she has bald spots everywhere! As if the "Groomer" clippers were hesitating. (See pic) YES THOSE are BALD SPOTS!!! Once it wass bought to their attention, the staff wanted us to pay for this ATROCITY! WE REFUSED! NO ONE should have to deal with this level of unprofessionalizm ever! Especially when it comes to our fur babies. read more

PetSmart - Pet Training Near Me - Washington, DC, District of Columbia

The store is nice and has about anything a pet might need. I'm sorry to say that the grooming service while they do a good job is not the best customer service. I have had difficulty scheduling with them over the phone. They are busy and finding a time can require calling over a week in advance. Also, we were put on hold once and they never came back. Last time we had to just go in to schedule. They were hesitant to groom the Labrador breed of dog because they don't normally groom them. There are many other groomers who will so I didn't argue, just got the shampoo and nail trim. The last thing I will say is that when an appointment scheduled customers have a reasonable right to expect that the animal will not be put into a kennel until they get around to it. The purpose of making an appointment is to be able to pick them up when the service is complete, it's not boarding. When they wait so long that the animal deficates and then needs to be cleaned again a 45 minute appointment becomes two hours! read more

It was my puppies first time getting groomed and I was a bit nervous and excited. He is a standard poodle that was 4months old. I was not expecting much going to pet smart but I was very desperate to get him groomed (as you can see from the before and after photos lol). I had selected Kemar to groom my pup. I dropped him off at 8 and picked him up at 1. I was concerned because I did not expect it to take this long but when I came back... BOOM. My dog was gorgeous. Would 100 percent recommend. Plus it was muchhhh cheaper then other groomer's in my area. read more

PetSmart - My puppy before - Pet Training Near Me - Washington, DC, District of Columbia

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I have been trying to get a hold of someone at this store for two days now. I have an order to pick up, and no one will answer the main number or the curbside pick up extension. The petsmart help desk was also not helpful. I am usually very patient and understanding, but this customer service, or lack thereof, is pretty annoying. I will say that once I got to the store, I was somehow able to get through to them and they brought my order out right away. read more

This review is purely based off of the grooming. This was the first and only time I have taken my dog to a PetSmart for grooming. He was literally groomed about 4 days prior but due to it being so close to Christmas & he was getting his pictures taken, I wanted him to get freshened up. I keep him in a short Poodle clip, so literally it wasn't much to be done. I paid the $25 extra for the Top Paw Plus treatments which seemed cool. The groomer was Jilcana M, she was nice and he didn't mind her. I give 4 stars because like I said, he was groomed 4 days prior and didn't need much done - plus I am not sure if anything from the add-on was actually done. But overall, I was very satisfied. For the "groom", the add-on, and tip, I paid just under $90. read more

PetSmart - Receipt - Pet Training Near Me - Washington, DC, District of Columbia

0/10 would not recommend. I wish I could give zero stars. Took my dog for a normal grooming appt. First time at this location but he's been groomed at PetSmart for the last 4 years. No issue. I get a call thinking he's ready and it's a young lady saying he's been rushed to the hospital. Mind you. He is a 5lb yorkiepoo. She says somehow he's bleeding and they don't know how it happened. He must've hit a door or something. Im Like wth. So I rush to the hospital to be told he was in fact cut by the groomer twice. When I initially called the salon manager said they would be viewing the tape to see what happen knowingly all along it was a grooming accident. Now supposedly all the fees were to be covered by the salon as he was under there care. Here it is a week later and they still have not paid. I had to call to tell them After the vet called and stated the bill was still Unpaid. Do not take your pet. I repeat. read more

PetSmart - Pet Training Near Me - Washington, DC, District of Columbia

I must say that I love shopping at the Petsmart at Dakota Crossing. I feel like a part of the PS family each time I shop which is at least 4 times a month. 6 cats and a Rottie. The staff is superb!!! RJ the front store manager and Michelle the manager are amazing. Bruce the cashier is simply awesome greeting all customers with hello and welcome to Petsmart. They are all professional who not only give me great customer service but I have observed the excellent care they give to those customers who shop at PS each and every time I'm there. I truly feel like a PS family member and not a customer because of the grace that they have shown me. PS is extremely lucky and blessed to have them as employees. Never let them GO and recognize them with promotions, pay increases and bonuses. I have shopped at PS since 2003. Sheila Westerfield read more

the petsmart on Merritt boulevard in Dundalk Md injured my puppy! we took him in for a hair cut and nail clipping. The last time we took him Barbara was absolutely amazing our pup loved her. This time he was seen by Rachel and I am beyond heart broke. it looks like she rushed with his hair cut and to make matters worse she skinned his ball sack! It looks like she took the top layer off now he is traumatized and in pain! If you cut a pet once why would you continue to cut the dog knowing you already injured. His sack is swollen he can't sit down without holding his leg up this is unacceptable she needs to be fired! DO NOT ALLOW RACHEL TO GROOM YOUR PET!!! read more

PetSmart - Pet Training Near Me - Washington, DC, District of Columbia

Bought my dog here for a grooming session and it was terrible. The assigned groomer cut a plug of hair out of my dog's face and when I came back early I saw that she was heavy handed with my dog, forcing him to sit by pressing on his lower back and yanking him about. I was really disturbed by what I saw. His regular groomer was booked through the holidays and so I took a chance. I feel so bad for subjecting my dog to this! I tried to be cool while there but the more I look at my dog the angrier I get. That groomer is not gentle or patient with the animals. I will NEVER bring my baby back to this PetSmart for anything. I love my dog and will not take him anywhere to be mistreated. I called the manager back about the poor service and will be getting a refund. NEVER AGAIN! read more

It's some angry people working here. Don't go in the mornings they all act miserable as if the customers are the burden. I understand everyone's not a morning person but this is what you signed up for guys. Please do better read more

DO NOT TAKE YOUR DOG TO THIS GROOMING SALON! The PetSmart at Dakota Crossing staff is possibly the most rude I have encountered. In addition, my dogs came back home traumatized for two days after going to this PetSmart location. I've had good experiences at other PetSmart locations, but I highly warn anyone about this Dakota Crossing location. In addition, the grooming staff cut my dogs' hair so short that their skin is showing on the whole back of their leg, against my instructions. I can tell this hurts my dog. If you care about your pet, you should go to another PetSmart location or salon. read more

The customer service in the grooming salon is horrible. Jaslyn (don't have correct spelling of their name) was the manager on duty today. She is extremely rude and not helpful. She shouldn't be in management or have a customer facing role. I arrived to my appointment 20 minutes early and received a call as I was walking in. I was told the groomer would be late as they were dropping off something at their sister's house. First of all, that is none of my business and not my problem. That excuse is UNPROFESSIONAL!!! They rescheduled my appointment an hour later than the original time. Driving back home wasn't an option and after waiting an hour in their parking lot, I still walked away with my dog not groomed. I am sure they have other great staff but Jaslyn needs to check her attitude or take time off if she doesn't want to work. read more

DO NOT TAKE YOUR DOGS TO THIS GROOMER. The entire store from the manager Michel down are extremely unprofessional, rude, and act as if they have never worked with dogs before. My dog has been to the grooming salon at various Petsmarts - this one included - plenty of times. Never had any issues with biting. After calling me numerous times to move my appointment from 1:30 pm to an earlier time to better accommodate what I assume must be her busy Friday, Maricarmen moved my appointment - without permission to 12:30. When I arrived at 12:50, her colleague Nia/Mia tried to scald me for being late, despite 1) me arriving earlier as Maricarmen requested and 2) Maricarmen not being in the salon. We waited 10 minutes for her come out of the bathroom - Mia did not even bother to try to help during this time. Neither did another groomer that came in, Andre. When Maricarmen finally comes back, she completely mishandled their so-called "assessment" and claimed that my dog tried to bite her because he barked. Like most dogs, the groomer is not his favorite experience and the longer we stand there waiting, the more nervous and anxious he becomes. They asked that I stand outside of the waiting lobby and again, instead of just taking him to the back, they allowed him to follow me to the door, again, making him more anxious. After I requested the manager, she proved to be just as unhelpful and basically blamed it on my dog having "a bad day" like her associates weren't the one having an attitude with me. My dog has been getting groomed at Petsmart since he was born in 2014. NEVER has anyone had an issue with him barking because that's what dogs do - bark. Not every dog is going to be happy to see the groomer and it is up to the person working with dogs to make them more comfortable. Comfort isn't a priority for the people working in this salon, clearly. Unless you are making them comfortable. They are rude, unprofessional, and clearly able to work with dogs of any and all kinds. I will never bring my dog back here and recommend others to do the same. read more

My name is Meredith and I took my dog to get a nail trimming at the PetSmart in NE DC. This has been one of the customer experiences I've ever experienced. Seth, Andre and Denisse greeted me with a friendly smile, professionalism and extremely prompt amazing service! They did an excellent job trimming my dogs nails. Their dedication to excellent customer service and professionalism is second to none and reflects great credit upon themselves and the PetSmart brand. My overall rating undoubtedly is 5 out of 5 stars without hesitating. Seth, Andre and Denisse all deserve a big raise and the biggest recognition/honorable mention for their amazing friendly service, attentiveness and professionalism. Thanks PetSmart for hiring these jewels of employees to represent your magnificent restaurant business! :o) read more

OMG we took our dog there for a grooming and told the groomer how we wanted to have our dogs haircut. We even showed her pictures of a dog just like ours with the cut we wanted. We even showed her a picture of a dog with a hair that we didn't want. Four hours later our dog ended up with the hair we specifically said NOT do do. I really feel like we were robbed. The 1st pic is our dog. The 2nd pic is the cut we wanted and the 3rd pic is the finished product. read more

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I brought my 3 year old GSD here for a bath and nail trim. The lady working the desk didn't have the best customer service attitude, but she wasn't rude. They looked a bit swamped. I was able to book my appointment online for 10 a.m. on a Saturday, but they rescheduled to 11 a.m. the morning of. Because they were so busy, the appointment ended up taking 6 hours. The actual service was decent. She came back nice and clean, and her nails were trimmed well. My only complaint is that, while I didn't get the Furminator brush-out, it still didn't seem like they had done a full normal brush out. I have gotten the same service at the Columbia Heights Petco, and she came back pretty well brushed (no fur flying off of her). The brush-out she received here was very rushed, and she came back with tons of loose hair flying off her. read more

We always have a great experience at this location with friendly staff and a very well-stocked and clean store. We took our puppy for a bath and nail trim today, and when we came back to pick her up she was happy and clean! read more

PetSmart - Pet Training Near Me - Washington, DC, District of Columbia

Unfortunately, our experience at the Fort Lincoln, Washington DC location today was disconcerting. The reasons are as follows: -Poor Customer Service. RBF's at the front desk with no greeting upon customer entry. No call alerting customer that pets grooming was completed, and the "professional" was unapologetic when questioned regarding this error, "Oh, I thought you was called...", said dryly. -Questionable handling of pets. This behavior was observed upon the drop-off of my pet. If I had been alerted to this prior to her being left, my pet would not had been serviced by them. She was extremely uneasy and anxious to take off when I had arrived. Drastically odd behavior displayed by her. She's Never Going Back There. -Make certain to get everything that's to be included for the service you pay for, even down to a simple scarf that's to be tied around your pet once the grooming is completed (the PetSmart Rep had an attitude when questioned about the scarf as well). I expect to receive all that's said to be a part of our $100+ service, thank you. I've chosen to not put this specific PetSmart Representative on blast, in this review. In summation, I've enjoyed PetSmart for many years. Though, this was an extremely poor experience at the 2480 Market St NE Bldg 11 location, I can testify that this has not been my experience at other locations. Kudos to the Frederick, MD, and Germantown, MD locations. The Customer Service and gentle touch with the pets are top-notch. Keep up the great job. Share your strategies with the less pleasant and desirable PetSmart locations. Help them step their game up. read more

Our first grooming experience (I have a short-haired dog, so it's just a bath and nails) was fine, though the attendant couldn't manage to cut the nails of my nervous pup -- so I had to pay elsewhere for the nails, basically paying twice. Our second experience, with another groomer, is why we won't be back. She didn't tell me she was running behind, so when I came back to check after 90 minutes (when he takes less than an hour) she hasn't even started. That meant my anxious dog, who was already upset at being there, had been crated alone in the back the entire time. At that point, I did stay to have him bathed, but I made sure she knew that I should have been told about the delay because I wouldn't have left him to be crated there for such a long time. She merely nodded and appeared completely unconcerned that I was displeased. I won't put my dog through that again. read more

It's very hard to schedule an appt by phone. They are really busy and keep you on hold for long times. Use the web app instead. read more

Never going again came in on Tuesday to get a bath and nails grounded picked up my 6 month old puppy who had a red mark on her neck and her nails wasn't done at all and she didn't smell fresh u brought her back to get her nails at least done and my puppy didn't want to go back but jasmine understood and filed her nails with no hesitation she did a great job just not understanding what happened when I first brought her in read more

PetSmart - Pet Training Near Me - Washington, DC, District of Columbia

For me, one of the truest measures of good customer service is how a business responds, albeit manages a potential bad situation. Par example: I recently suffered a back muscle pull and had to order pet food for delivery. One of the items delivered was incorrect, so I contacted the store directly. I talked with Michelle, the Asst. Manager of the Dakota Market location whom was amazing!!! She reached out to their PS delivery partner Doordash (with me on the line) to have the correct item delivered. She even followed up with me when DD failed to arrive at their indicated pick-up time. Ms. Michelle, thank you for your excellent, customer service!!! In this technologically app dependent age it seemed good customer service had nearly been forgotten. Thank you for restoring the faith! **Shout out to Doordash too! They also did a great job of following up both before and after the delivery. read more

Pissed is an understatement. Went to drop my dog off for a grooming service, showed a picture of what I wanted (a modified Schnauzer cut) and the tech was confident that it could be done. A more seasoned tech suggested to trade spots and take my dog as she was more familiar and accomplished at the type of cut but my reserved tech insisted they could get the job done. 6 HOURS LATER I get a call saying that my puppy is ready for pickup. I get there and was greeted by a totally different technician and the one who cut my dogs hair was no where to be found. I then was immediately handed my bill for the service without seeing my dog. After my bill was paid the new technician walks a dog out (this couldn't possibly be my dog), dog is shaved down and looking like a naked mole rat. The new tech must have read my face because she immediately suggested a full refund before I cut a full scene in that store. IF YOU DIDN'T KNOW WHAT YOU WERE DOING THEN SAY THAT FROM THE START! I will NEVER bring my dog back for any services! read more

I love this place nice,clean and different options things to pick out for an animal. I've been trying to get my puppy nails trimmed every time I take him to Petco it was always an excuse why they didn't do it. My Chihuahua first time getting groom today he was a little feisty next time He will be used to it after shopping he was ready and smelling and feeling so good. I LOVE this place!!! read more

The groomer Mia F. accidentally gave my dog a razor burn on his tail on November 20th,2021 & my dog has been hating going outside because the cold air hits his tail and he stops and sits and continuously does that throughout the whole walk it has been two weeks and now he is finally doing a little bit better but i won't be taking him there anymore because she didn't mention anything to my father or even me (could have gaven me a call) when he picked him up and as a professional you need to let their owner know what happened. When a owner gives you their dog your hold accountable for him or her and it's unacceptable. read more

I dropped my pup off at 2:30pm and explained three different times how it was really important to me that my baby stays fluffy. I want a teddy bear cut (which is basically a trim but very shapely). I reminded him multiple times (pointing out other dogs in their care as examples of what I don't want). Andre responded that those are different breeds so my shichon won't look like that and he understands what I want. I asked how long it would take and he said be back at 5:30pm when we close. I shared how that was a long time and the senior groomer stepped in and said they are short staffed so like to give long estimates to be sure. At 5pm, I called the store to tell them I was on my way and the woman yelled to Andre asking how much longer it would be- he said 45 mins. I shared that I was told you closed at 5:30pm but now you're asking me to come at 5:45pm. The woman said go ahead and come now and if he's not done we will give you a 20% discount. I said ok. I got there at closing (around 5:25pm) and the senior groomer said my dog was aggressive and it took two of them to handle him. And, had her manager been there to witness him biting them they would have to contact animal control. I'm standing there in utter shock because I have never in life been told this about my shichon- no vets, no groomers, no family or friends. I know they're lying. She said she won't charge me and brings out my SHAVED dog with a face that is ungroomed. Whaaaaat? And, there are spots all around where it's uneven or long, untouched. Here's what really happened: they started my dog when I called at 5 (which is why they were so willing to give me a discount). And if it was true that he was being aggressive- why not either call to inform me that you can't continue OR when I called in inform me about that point? It's because you're covering up a botched rush job. read more

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I would give 0 stars if possible. I've been to this location for grooming twice before today. The first time, they "misdialed" my number and did not call when my dog was finished. I called wondering if he was done after 3 hours and they told me they had left multiple voicemails letting me know he was done (they told me they misdialed my number and thought that I had written my area code down wrong). The second time was fine, so I thought the first was just a fluke. I cried when I picked my dog up today. I was told he would be 2-3 hours, and after 2 hours and 45 minutes I called to check on his status and they told me they had been done for a full 90 minutes and had only gotten my voicemail. NOT TRUE. I had my phone on me the entire time and got no calls from Petsmart. When I arrived, I heard my dog howling and whining in the back. When I told them I hadn't been contacted, they told me three different stories: (1) they had spoken to somebody and told this person that Lincoln was ready for pick up (2) it went straight to voicemail and they never reached a person (3) the phones "are wonky today so maybe that's what happened." I was home alone with my cell phone and am 100% positive I never spoke to anybody and my call log shows no missed calls (I even called Verizon to check). When my dog came out, his eyes were red, his mouth was foaming, and he clearly had had a bad experience. I am so sorry to have put my dog through this. Not one of the three groomers seemed phased at how upset my dog or I was. This is absolutely horrendous and I have no words to express how upset I am that these people are working with animals. Please do not go here for the grooming. read more