ZERO STARS! Took my dog to their newest location (third location since I started using them) and…read morethey destroyed BOTH of my poor dogs ears, actual giant chunks of skin missing because they don't know how to use their tools!!! It's one thing to make a mistake on one ear but then to do the same thing on the other ear just blows my mind. They didn't even say anything about it even though there was dried blood all over her ears. All they cared about was my Zelle transaction going through and I gave them a good tip! I'm so mad I didn't take a second and look at my dog better before I left. There's no excuse for this, who knows what the kids working there are doing to the dogs. Never going back here!

If I could choose zero stars I would. I took my dog to Spotted Paw Grooming and Pet Foods in…read moreWarrenville, IL to get groomed and will NEVER return. They also moved locations from Wheaton to Warrenville but didn't tell me that upon booking my appointment. Instead, they told me the day before and it was a lot farther drive than I expected. Supposedly, they moved locations back in November and still haven't updated their site. My poor dog is traumatized from her visit and has not been eating well since. She is a Shih Tzu/Bishon mix so she was a little matted. Upon check-in they had a hair length chart to choose how you wanted your dog cut. In no way did I pick a length where I couldn't grab her hair at all. They said they'd call if they had to cut her shorter than discussed, so, they called and asked about her tail and ears. I said that was ok to cut those shorter. But nowhere in that conversation did they say they had to shave her entire body too! My poor dog was completely shaved! She doesn't look the same and friends that come over can't even recognize her. I called to discuss this with the manager before writing a review and he was so scripted and rude on the phone. Seems like he's done this before since he knew exactly what to respond with. I told him that how they groomed her was not what we discussed so he said he'd have to review camera footage of me coming in and choosing what length I wanted and our phone conversation and that it would take at the minimum 2 days to review and investigate it. He ended up finding it right away and called me back in about 5 mins. He never once apologized until I got to the point where I was going to report them and write a review on every site I can. This business is just inhumane and poorly run. Nobody should bring their dog to Spotted Paw shop to be groomed. They've done this to numerous people before me as reviews on Yelp are awful. I'm regretting not doing more research before I took her there. Please go somewhere else to get your dog groomed so you don't have the same experience I did and others before me.

Groomer Sam (Samantha) at Wheaton Barking Lot is wonderful. She gave my old poodle a superb haircut…read moreand treated him with utmost care. I highly recommend her services!

Inconsistent Policies and Customer Service…read more I have been bringing both of my dogs to The Barking Lot for grooming for over a year. Unfortunately, my recent experiences have left me extremely disappointed. On one day, I brought in one of my dogs and was never asked to provide proof of his rabies vaccination, even though I had the documentation with me. The very next day, I brought in my other dog. He was approximately one month overdue for his rabies vaccine, and I had already scheduled his vaccination appointment for the following day. When I arrived, a different employee asked for his rabies tag and refused to accept him for grooming because I did not have it. What frustrates me most is the lack of consistency. If proof of vaccination is required, that policy should be applied equally to all customers and by all employees. Instead, one dog was accepted without any verification, while the other was turned away the next day. To make matters worse, when I later attempted to schedule another appointment online, my request was simply rejected without any explanation or communication. Beyond these issues, the front desk experience has often felt unwelcoming, with interactions coming across as passive-aggressive rather than customer-focused. I understand and respect the importance of vaccination requirements, but customers deserve consistent enforcement of policies, clear communication, and professional service. After over a year as a customer, this experience has been very disappointing.

This location is our 1st choice for bird seed for our parrotlet. The coupons we get in the mail are…read morethe best why I gave an extra star!

Asked my girlfriend to get a 50 watt red light and crickets for my leopard gecko. She's not…read morefamiliar with these things so she asked the lady at the store for help. First she tells her they don't have red 50 watt lights which the 75 would have been fine but my girlfriend said it was 35$ so she clearly was trying to get her to buy an overpriced bulb for more money. Than for the crickets they don't offer free calcium like most pet stores and convinced her to buy calcium again another way to try and take advantage of her lack of knowledge.

everyone was very compassionate and help me through the process of putting my cat down. They were…read morevery professional and took great care of my cat up until the end. To my surprise a week later I get a card in the mail from them signed by all the employees. it was a heartfelt card and meant a lot to me. Very classy place with very caring people!

I'm very shocked that the average rating of this place is so low. This is a great option to take…read moreyour fur baby to vs an emergency vet. They do not take appointments here so I highly recommend arriving first thing in the AM if you're able to. My husband and I took my 17 yr old pup in on a Saturday morning around 730am. We were 3rd in line to be seen and we saw the vet at 830am, which is 30 mins after she arrived. Dr. Amanda Mirabella was thorough and respectful of what services/treatment we were OK with and not OK with. The vet assistant was the absolute best. She was extremely patient and friendly with my guy (and us human parents too!). She made him feel very comfortable, especially given this was a high stress event for all of us. Prices are reasonable - A nearby emergency 24/7 vet would have cost us $280 just to be seen WITHOUT meds, any treatment, etc. At Naperville Animal Hospital the initial visit was $80 + treatment, meds, etc. We left paying $300 vs paying double, if not triple if we went elsewhere.

I started coming here when they first opened and i was thrilled then with the service my pup…read morereceived. I didn't think it could get better but then they added grooming and now this is my one stop shop for my little bestie! trust me, try them once and you'll see for yourself the incredible services they provide!

The Staff Here at The Gold Leash, Carol Stream, is nothing short of Great! The facility is top…read morenotch, dogs are happy when they arrive and happy to see me when I arrive to pick up. No Chaos, not a lot of barking. Big Inside Window to view the dogs at supervised play with frequent breaks. Dogs are temperament evaluated and placed with small groups of other like energy dogs. I've had Grooming services - the dogs are clean and not smelly from too much perfumed products. I had their teeth brushed! Wow, the teeth on my 6 yr. old dogs is clean. what a great service. I had the staff do Treadmill training with my dogs so this winter I have an inside exercise option. The dogs loved it. The dogs from Day 1 really were happy at The Gold Leash. Thank you to the patient staff who has helped me assimilate my dogs into a new facility after a long move across the country, totally different environment.

Gigi is wonderful. Only place I'd trust my dogs after my in home groomer retired. They don't use…read morecage dryers which have always made me nervous. My dog actually wags his tail when he arrives which never happens at a groomer where they dread going. Gigi has even pointed out medical issues my vet didn't catch. I was hesitant to give a glowing review because I don't want to lose appointment slots but they deserve it!

I just had a positive first time experience with this pet grooming salon…read more They asked how I wanted my pet groomed and they did a nice job. I had called a couple of times prior to the visit and they returned my phone calls promptly. I recommend this pet grooming salon.

Tried several groomers. Our pup would come home depressed from stress. Often nicked in places you…read moredo not want nicked. We were always looking for a better place. We were referred through a friend. It is almost 30 minutes away in traffic, but we had to give it a try. My oversized Cavapoo gets excited when we pull up. He is treated like he is their own pet. When I pick him up he is so happy. Now we have another Cavapoo, we got our dog a dog of his own. He loves it there. Sarah does great work! The staff is tops from the wash to the finish. The dogs socialize there and it looks like a party when we pickup the boys. We tried the rest, but found the best.

TERRIBLE!!!!. SERVICE 0/0 . i brought my dogs in for a same day appointment. once I was there the…read moreolder lady was questioning me none stop of why my dog eye was red and I told her currently on wye drop due to scratching her eye . she than told me my dog was not her age or breed as if I don't know where my dog came from. she than told me because my dogs were matted with a lot of hair which poodles have lots of hair that it was $98 plus 30 I told her their website says small dogs is 58 and I understand the extra for matted dogs she than started telling at me saying my dog would be 58 your dogs would be much higher how much u think your dog is worth etc. very toxic and unprofessional the whole time . I had to take my dogs and leave . she shave one of my dog hair completely off and chop her head bad she looks horrible she was only matted in the back and she didn't have to cut a poodle that way. once i left she than started sending photos she took of my dog sitting at the door very weird person . the other lady just there and said nothing while I'm as completely disrespected . never ever come here again .

This business really cares about your pet and your satisfaction. Deb provided cat sitting for us…read more The staff are attentive, provide pics and a log after each visit and management follows up to ensure all goes well. Would use again in a heartbeat.

Been with them for five years and their petsitters like Cabe and Zahaira really dote on my pets. I…read morehave ring cameras so, as an example, I saw Cabe tickling my bulldog while he played on his back, then she chased one of my whippets around the yard which he loved, then before she left, she placed a blanket on a chair and coaxed my third dog to lay on it before patting him on the head and leaving. They are very nice people