Great service, great prices, awesome fog day spa, will be coming back for all my pets needs.

Wow do I love this place! Personally, I have done dog training in private classes outside Petsmart... and it does not compare to what they have here! I love Kathy, the way she runs training is great and she pays attention to each dog. I'm a student and sometimes it's hard for me to get to training, but no troubles here, schedules are pretty flexible when I am unable to make it. And not to mention the groomers are great, also took my dog to a private groomer... overpaid. Here they did the best job I have ever seen on Teddy! As a bonus there are lots of coupons as well:D Never going anywhere else. read more

Filthy small animal cages with pee and poop piling up on their wheels. Sad for the Neglected animals. Bad smell when entering store. No one said hi or hello when I entered. Nasty location gives these stores a bad rep. 2/3/16 never again to visit this Wheaton, IL store read more

We value pet smart for the basic pet supplies. Their staff is engaging and helpful in locating products. Their knowledge regarding the products should be learned by all the staff. The store is clean and welcoming. Some of the prices are higher compared to Jewel and or Target however they have more selections. If looking for bulk items and good selection this place is good. The prices however, should be more competitive or similar to businesses in their class. read more

My dog died a day after I got her back from them RIP massy she was the sweetest dog ever here is a pic before death https://www.google.com/search?q=ugly+dog&client=safari&hl=en&prmd=isvn&source=lnms&tbm=isch&sa=X&ved=0CAgQ_AUoAWoVChMIr-fioqnDyAIVStOACh1lpArn#imgrc=e90ToHTdXOxBTM%3A read more

Do not ever take your dog to this grooming salon. I do not know what has happened- it use to be amazing. It has gone downhill in the last year. Last night I drop my dog off at 5pm to be groomed-get a call at 7 to pick her up- they need to close the store due to a "funny smell". They need to close- yet they are trying to keep me on the phone to reschedule my appoinment! I get there and the Wheaton FD is there- and all the employee's are outside- they left all the dogs in the grooming salon inside and locked in cages! The woman I talked to was rude and told me her health and saftey was more important that an animals. Maybe you shouldn't work at a pet store? Thankfully a wonderful Wheaton PO and Wheaton Fireman got my dog for me. NEVER AGAIN and not even an apology!!! read more

We love to bring our puppy here for her grooming! She loves Alexa and all the staff in the store! They treat her with kindness and patience every time! read more

I had a terrible experience here! I took my cat in for a grooming service for bath, brush, ear clean and nail trim. I told them that my cat may not like the water so they may need to give him a dry bath. They call me 20 minutes later complaining that my cat reacted terribly and started hissing and being hostile so they were trying to put him back. They had to stop all services because he was under a lot of stress so they couldn't do anything. They also said he started to bleed from his teeth and nails!!! Umm why is my cat bleeding? They told me because he was trying to get out of his carrier and kept clawing his way through. First of all, my cat has never reacted in such an extreme way before. I have taken him to Petco AND Petsmart in Bloomingdale and they were able to trim his nails, clean his ears, give him a dry bath and brush him! They didn't have any trouble! So why did my cat react so badly to them? They must have been treating him badly or not being friendly because my cat is not like that. The groomer, Barb, was so rude and overreacted so much. She told me to my face that my cat was THE MEANEST cat she has ever met in her 22 years of working with cats. Who says that? Why would you say that to a customer? My cat is not mean. He reacted in a stressful manner and doesn't like water. That makes him mean?! I contacted the assistant manager and she was of no help and was not willing to apologize for ANYTHING. She kept saying I took an hour to come and my cat was stressed and that it just happens. For God's sake my cat was bleeding! He was injured! He should not be under so much stress that he would want to claw his way out of the carrier. If that was even the truth! I don't buy it. She even told me that she contacted the Bloomingdale Petsmart and told me I WAS TURNED DOWN BY THEM! That is completely false! I called them several times to reschedule my appointments so I couldn't make it. They didn't turn me down! So, so rude... I contacted corporate and explained the situation. Hopefully they do something. I will come them again if they don't get back to me. I was going to let this go but they were so mean to me and told me my cat was terrible, I couldn't forget it. And the bleeding just broke my heart. Do not go here if you have a cat! These people are so used to working with dogs that any cat that shows stress or is scared is apparently the meanest cat ever like mine. read more

Bait and switch. Don't expect to get the sale price posted or the sale price online unless you agree to become a Petsmart PetPerks member. Apparently it is rule you will not know about. You will have to agree to it to get the posted and online price if you go into the store. I saw online they had a product I wanted and that it was for sale. I went to the store to buy. The product was under a large sign about 8"x 10" that said 20% off on the shelf. And the exact sale price was reflected on the shelf under the item. I was charged the full price at checkout. I realized this later, again went to the web to be sure, called the store. They said to print the information and come into the store and they would make it right. Then when I came into the store they said I didn't get the sale price because I had to be a PetPerks member. Now how would I know that? And I don't want to be a member. Bait and switch. I just want to be able to buy what I need at the price posted on the web and in the store. Then the manager pointed out the FINE PRINT to me. And then I said I could get the product online without the restriction. To be fair he said he would give me the sale price, probably because I was angry. I don't want the sale price if I have to be angry to get it. I just want policies to be above board so I don't feel as if I have to follow some obscure rules. Leave this place alone or you will end up feeling like a fool. read more

It kills me to review a big box pet supply store with such a high rating. Naperville and its surrounding areas have SO MANY great independently owned pet supply shops - Two Bostons Pet Boutique, Happy Dog Barkery, Dog Patch, Natural Pet Market - you get my point. And I will always, always, always shop local when I can. In fact, I only come to this Petsmart if they're having a fabulous sale (or if I decide I need a new, lower-key pet than my two dogs. Like a beta fish. RIP Edward the Fish), or if I need something other, smaller shops just don't really carry, like Frontline, or a new plain leash. Their prices are not lower on absolutely anything except dog clothing, which I will buy on occasion. Their treat selection is so/so, without a ton of natural and holistic options - and they stock all the gnarly stuff that is snubbed by savvy pet owners (chicken jerky, beggin' strips, rawhide, pressed bones, anything sold by Beneful, etc). When we first got our dog, I came here a LOT. Once I started to do heavy research on what goes in my dog's mouth, that tapered off. So why give them a 4-star review? Well you may not believe it, but the staff is AMAZING there. They're friendly, knowledgeable, unopinionated, and patient. We came here the night we adopted Hamish (before we even HAD him) and they walked us through buying a crate, what brand of dog food he should eat, if we need a dog bed, did we want him to learn bathroom etiquette on puppy pads, etc. it was a lot of stuff we hasn't even thought of, and they took TONS of time to show us everything, give us pros and cons, and let us decide (they kept us there with advice/assistance 20 mins after they closed, that particular time!). Another time, an employee helped me through how to choose "long lasting treats" and even offered up a bunch of suggestions that didn't cost me any money (throw an ice cube in a ball. Watch dog go nuts. Repeat.). I've never, EVER had service at a Petsmart or similar type store like I get at this one. Sometimes I come back just to see how they feel about a particular problem/brand name/item I'm considering. THAT good. While ill still continue to shop local as often as possible, it is fantastic to have such a resource in even a big-name store, too. read more

This place is awesome! We own a complete "food chain" of animals, birds, fish, dogs, rabbits, etc. Any question or problem we've ever had they've been willing to help and fix the problem. The manager is AMAZING and really shows that he cares for the customers that enter the store and wants us back as a lifelong customer. Every store should have a manager that cares this much. LOVE THIS PLACE!!! read more

They are great with my dogs! Always a fun time shopping and browsing. For the both of us! Great service. I love this place!

Most of the staff here are really friendly and helpful. They are a little cheaper than the Bloomingdale location at least for certain things. I buy cat, dog and fish/stuff. Last time I came here there were 4 tanks with ick and 2 more with fish that had clamped fins. I believe it was on their shipping date, could have been bad stock. Either way, they carry a larger variety of interesting fish (such as Threadfin Rainbow fish) and there are a few knowledgeable employees who know their fish and reptiles. I like this store for variety. read more

I took my 5 month old poodle mix to get her first hair cut here about a month ago and they were beyond amazing to me and my puppy! I was so nervous at how my puppy was going to react to the whole experience, and I had so many questions for them, but they answered every single one with confidence and reassured me about everything I was concerned about. They were so knowledgeable about the products they were going to use on her, took me on a quick step by step on what they were going to do to my puppy and even recommended me some products that would help me keep up my puppys groom at home. My puppy seemed to really like it there and didn't seem all that nervous while they were grooming her and gave me a progress report at the end of how she was doing the entire time. Everyone that worked there was extremely friendly, willing to go above and beyond to help a customer, very patient, and just seemed to love what they do. I will definitely be coming back here the next time my poodle mix needs another haircut. read more