This location is our 1st choice for bird seed for our parrotlet. The coupons we get in the mail are the best why I gave an extra star!

Asked my girlfriend to get a 50 watt red light and crickets for my leopard gecko. She's not familiar with these things so she asked the lady at the store for help. First she tells her they don't have red 50 watt lights which the 75 would have been fine but my girlfriend said it was 35$ so she clearly was trying to get her to buy an overpriced bulb for more money. Than for the crickets they don't offer free calcium like most pet stores and convinced her to buy calcium again another way to try and take advantage of her lack of knowledge. read more

I love shopping here. Everybody is very helpful. They have great dog wash bays. And the delivery service is very economical and fast.

One of the cleanest and most organized pet stores I've ever visited--no strong odors, just a fresh, well-kept space. The staff are super helpful and friendly, even walking you to the correct aisle and explaining everything about the products. I'm especially excited about the remodel, which will include a pet bathing station and more upgrades. Can't wait to see the new and improved store coming soon! read more

Pet Supplies Plus North Naperville - Latte, She love her toppers from here. - Pet Stores Near Me - Naperville, Illinois

The employees were kind to show me the personal dog washing station. I have a small dog and there was a station. perfect for washing. My issue is that I have a long haired dog and blow drying and brushing him is part of the grooming. The dryers do not have any controls other than on and off. The velocity of blowing was weak, and the temperature was cool. Needless to say, it took me so long to get him dry due to having an undercoat. This could work well for a dogs that have short hair, but not for dogs with a thick coat read more

Excellent customer service, product selection and we just tried the new grooming service and Jordan was amazing!!!

I recently ordered dog food online. Not only did I get a courtesy call about an upcoming temporary closing, but when I picked up the dog food, it was immediately handled by a friendly helpful employee with more info on the closing. It made my day how easy and quick the whole transaction was. Thank you!!! read more

Great store. Sizable. A really good amount of pet supplies and I didn't have to go all the way to Rt 59, which is the bane of my existence. Pet stores very rarely have bird toys unless they're pet super stores. I was shocked at how many options there were for my cockatiels. They have a pretty big section for birds. A huge plus for me. Staff was very friendly and with a membership, you get sale prices -so definitely sign up to take advantage. I'll be a regular customer read more

Bobby is such a nice clerk, with good customer service! This is a really got pet supplies store!

We frequent your store on Ogden Ave in Naperville. This was the first time we had poor customer service. The check out person was a Debbie Downer. All she would have done to make this a 5 star review was to be thankful for shopping at your store or maybe a friendly hello or goodbye. read more

Jamie has Great Customer Service will definitely be back to this location because of her help!!!

They always seem to have what we need in stock, and friendly associates. This review in particular is for an online pick up order we placed. We ordered 2 large boxes of kitty litter, and it was ready in about 1 hour. As soon as we checked in online, they brought the order to our car, and were super friendly. Thank you!! read more

I love when I go to the Naperville store and see that kaley is working, cause I know she knows me and my dog Rosie and I'm so glad she works there! read more

It's nice they have self-wash for dogs but I've seen better. The employees have no clue and won't help you.

I love this store! They carry a wide selection of cat food not sold at big box stores. Stella & Chewy's Grain-Free Human Grade and The Honest Kitchen. Great sales, coupons, and rewards program. read more

The cashier was very knowledgeable and helpful discussing raw dog food products that I was interested in. She took her time to let me know options. Also, the lady in front of me was elderly and could not carry her package so they arrange to have someone carry it out for her... I thought that was excellent customer service! read more

Love that they will deliver for free if the order is large enough ... and then usually deliver the next day. Also have included a request about the delivery and they read it and did what I asked (you have no idea how many businesses ask if there is a request for the driver but then never read it or follow it.) And ... when I've shopped at the store on Ogden Ave., I've always easily found someone to help when I needed it. Overall, I'm more than pleasantly pleased to do business with them. read more

Tried purchasing eight items. Three of them, once we got to the register, were priced incorrectly. Took 10 minutes to get the problem solved, and the problem solved only in the sense that "they were sorry they miss marked it. Also I know my dogs measurements exactly, purchased a Halloween outfit for the measurements listed and it was at least two sizes short and they won't return it. And of course the ball, just after one day You can see the big hole in it and of course that's not returnable either read more

See all

The management and staff at this location is outstanding, Great customer service, curtious, professional, helpful and all done with a smile. I go out of my way to patronize this location, even though I have one much closer to my home. read more

Pet Supplies Plus Naperville North has become my go-to store. Every time I bring my dogs in they are treated like rock stars! The staff members know my dogs by name as well as their preferences for food, treats and snacks. Carol, Alexa, Kelsey and Morgan always meet us at the door when we arrive, plus they make an effort to tell other staff members about my dogs. I've been coming to this store since July 2014 when my first dog came home; my second dog came home in October of 2015. I started out using grain-free kibble and snacks, and have since evolved to feeding my dogs raw food. It has been comforting to know that PSP has a wide range of products, and has been able to meet my dogs' needs every step of the way. I hope the folks at PSP Naper North will be a part of my dogs' lives as long as they are with me! Thank you for the work you do and for helping this store to feel like home for my dogs! read more

Pet Supplies Plus North Naperville - Pet Stores Near Me - Naperville, Illinois

See all

Store is well stocked with product and staff is always pleasant. Staff knows products well and can recommend appropriate items for my pets.

I have been going to this PSP store since I adopted my dog in 2014. The people there have always been very nice and courteous to me. Whenever I have needed any help someone has always been available to give me assistance. As for the items available, the store has quite the selection. I can always find what I need for my little friend. Honestly, I really like this place and I won't hesitate to recommend it to anyone who loves a pet. read more

Personalized thank you note in each delivery. Such a nice touch. Delivery is prompt and well packaged.

Everyone is always so helpful and friendly. What I enjoy most is that the management and staff have a vast knowledge of animal care that extends beyond canine and feline. Plenty of stock for all varieties of pet as well. Absolutely love having them in the neighborhood!! read more

Pet Supplies Plus North Naperville - Silly rabbit... - Pet Stores Near Me - Naperville, Illinois

Great place to get your dog clean. . Hot water, towels, shampoos, a leash to hook him up to the sink. Friendly people in the store to help you out. I was very impressed. I bought the five wash package for $25. read more

One of the best Pet Supply Plus stores in the area. Very helpful employees!

I ordered two cat trees from Pet Supplies Plus and saw that they have free same day delivery as an option. I selected it thinking they would call me and ask me to pick it up, but nope-- both cat trees were completely wrapped and brought to my door within the time frame they specified. They sent me a text message saying they dropped them off and sent pictures too! Great customer service. I will definitely be shopping there again! read more

I placed my first order today for packs of cat food and cat litter. This was fantastic. The store called me about one substitution and I was able to give them instructions on where to leave it at my house. They texted me when it was delivered with a photo of where they left it. Amazing. Just awesome. I'm tired of ordering online and having it arrive damaged and a mess because it was packed poorly and banged around a delivery truck. I'll never order online again. Plus, this store is a franchise, so I feel like I'm shopping locally. Such amazing service! read more

Everyone working here is great and so helpful! Great loyalty rewards program discounts too!

Huge selection, and they always have Morgan's hard to find dog flavor. They send out coupons, many times for 25% off including dog food. Staff are friendly md helpful. read more

Went in today to get an aquarium set up for my daughter, she won some goldfish at Ribfest and my nightmare started! I know nothing about fish and was having a full panic attack that these little things that arrived in a plastic bag were going to be goners before we got home. My ecstatic 6 year old and I headed to Pet Supplies Plus on a mission to get them a new home. We arrived, found the fish aisle and were immediately overwhelmed with choices and not knowing what to get and what was needed. A sales kid named Jack offered help and assistance and was very friendly, he didn't make me feel like I needed to spend a fortune but also told me the best things for simple goldfish. I know it's just a pet store but him being so helpful was a huge plus to me! read more

employees always helpful and friendly, very knowledgable. I can tell they are well trained and care for consumers and their pets.

This review is for the store on 720 Odgen next to Jet's pizza in north Naperville. We are longtime residents that live across Ogden in the Saybrook neighborhood. We bought a 25 gallon fish tank set and a bunch of associated accessories and fish about 6 months ago for our kids first pets, after about 5 months the tank started leaking all over my new hardwood floors. I called the store and told them the tank is leaking and the rude young girl said they don't accept returns after 30 days...no exceptions.....and best they could do would be to sell us some epoxy sealer and we could try to fix it ourselves. My wife then went there with the tank and tried to demand a refund and the manager was very rude and told her sorry...no refunds after 30 days.....and then had the nerve to offer to keep the tank so they could re-use it for their store animals !! So all in all...I wasted about 400 bucks on the whole fish tank set from that store and received absolutely horrible customer service. If you are buying anything but pet food or gold fish...i would look elsewhere. Just beware...after 30 days...you are stuck with whatever garbage they sold you. AVOID THIS PLACE !!!!!!!! read more

My experience at this store was wonderful and it was all thanks to one employee. Her name was Alexa and she was so wonderful. I will be returning to this location solely based on Alexa's kindness and knowledge. She greeted me as I entered the store and she literally helped me the whole time I shopped. I asked her to help me find the right cat cans and I cannot see very well so she read me all of the ingredients listed on the cans. She was such a sweetheart. I will be coming back to this store solely because of this wonderful young lady. When you go to this store ask for Alexa because she is the most helpful and kind retail employee that I have met in my seventy years on this earth. read more

The manager today oct 15 2020 230pm was rude doesn't know customer service. I had an unused product with receipt. And I wanted to return it . It was over 30 days and from another store . He could have offered me a store credit or something. Instead he was rude and said no it's not from our store . This is not how you handle customers. Most stores have changed return policy due to COVID19. I was going spend a lot of money there today. I walked out. I will never shop at this location again. That guy needs training . read more

Pet Supplies Plus is a large, "big box" pet supply store conveniently located on Ogden in Naperville. It's tough to get in and out of being right by a busy light, but it's doable. The store itself is bright and relatively clean. They have a fair selection of dog items but they carry both good AND bad food, treats, and toys. Their "bulk" selection of treats, usually a favorite of mine at stores like Wet Nose and Kriser's, is a travesty of unhealthy junk snacks. It's a tough market, being a pet supply store in Naperville. We're so close to incredible, locally owned shops like Happy Dog Barkery, Two Bostons, the Bellyrub Klub, Wet Nose, Dog Patch, Kriser's, Natural Pet Market... There's really almost no reason to ever go into a chain store. The customer service at those places makes the service here look horrific, and you don't have to worry about buying something dangerous or unhealthy at any of the aforementioned places. I may run into Pet Supplies Plus if I'm in a jam or short on time, but otherwise, I'll steer clear, shop local, and treat my dogs to something good for them. read more

My first visit here, I'm a new pet owner. Everyone was so helpful, they took the time to answer questions and had a lot of helpful tips. This will be my go to store for pet supplies. Added bonus, they match prices. read more

This is one of my favorite Pet Supplies Plus and let me tell you why. Numero uno - This store is so organized, I have never once been upset, confused, or mislead by prices and where objects are located. Everything matches up perfectly and for that I am grateful. Numero dos- The store is CLEAN. So clean! I mean, we've all been to that pet store where you're more than welcome to bring dogs and animals into the store. Then we've all seen the aftermath of those stores. Paw prints, fur, etc all over the floor. This store is spotless, AND it has a dog washing center. So, I have to give this place props for that. Numero tres - The prices here are always reasonable. Of course, that's all Pet Supplies Plus locations, but I still have to mention it's pretty good. Last but not least, the staff are all relatively friendly. I took away one star because yes, the fish tanks don't always look inviting and yes, sometimes the staff that are working are less than friendly. There's always those elements in chain store staff. Otherwise, I'm a fan. read more

"Far from thrilled" -New pet store opens up in town= totally psyched! -Above new pet store opening up just a few doors down from my long time favorite pet store= not really cool. -After first visit realizing I probably won't go back here= my yelp review. Attempting to keep in mind that this store just opened a few weeks ago, WAIT- WHAT? Ummm, grand openings should be topnotch, and first impressions are the lasting ones. Here we go. The store has a great location on Ogden Ave with flashy neon lighting and had a giant balloon animal outside to promote their opening. But if you are coming westbound down Ogden Ave during rush hour- it's tough to get into the parking lot. The building is just a couple months old, so everything is shiny new- even smells new. I was greeted promptly upon entering (by a somewhat tired sounding employee) who asked me if I needed help finding anything. I told him I was just "checking out the new store and seeing what they had" and the employee just kinda shrugged the shoulders and said "OK." (Blah.) The prices were fair and competitive on certain items, overpriced on others, but the selection was just kinda middle of the road in my opinion. I will say that they had a pretty large selection of Sm and Med bird foods, accessories, and toys as well as bunny, ferret, and guinea pig supplies- which was a good selling point for me. I wound up buying a very large bag of cedar bedding for my critter for a pretty darn good price. Now, I know that the sign says "Pet Supplies Plus" so I already assumed that they were primarily just supplies. But, they did carry just a few caged animals for sale. A couple of tanks of fish, a couple turtles, and a few small birds (finches). Out of under 10 of them, one finch had escaped the cage and was flying around the store, with nobody trying to catch it- and yet another had a broken foot who was in a cage for sale. They did have a selection of goldfish, and a just a few tropical fish. The staff did seem nice, yet not terribly enthusiastic (smiles should be free guys!) But, although the store was not busy- and staff was kinda standing around, when I checked out with my (bulk) over-sized bag of bedding- and was apparently having trouble carrying it as it was almost the size of me (lol) nobody bothered to ask if I needed a hand. That would have been nice, as I dropped it twice on the way to my car and busted a hole in it and now my car is covered in cedar bedding. Well, the good news= my car now smells like fresh cedar chips. The bad news for Pet Supplies "Plus"= I didn't really see a whole lotta reason to become a regular customer. And I think I'll stay going to that "place down the street" where the staff is always smiling, animals never seem mangled, they are very apparently well taken care of, and someone still asks to give me a hand to my car- EVERY TIME! read more

Plenty of supplies - good prices - clean store. Knowledge of employees is questionable. Do your homework on supplies or products before going into the store, you maybe misled on information by an associate who is trying to assist, but doesn't know any better.. read more