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    Pet Supplies Plus North Naperville

    4.1 (74 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 weeks ago

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    Latte, She love her toppers from here.
    Coach P.

    One of the cleanest and most organized pet stores I've ever visited--no strong odors, just a fresh, well-kept space. The staff are super helpful and friendly, even walking you to the correct aisle and explaining everything about the products. I'm especially excited about the remodel, which will include a pet bathing station and more upgrades. Can't wait to see the new and improved store coming soon!

    I can see it's gonna tip

    Tried purchasing eight items. Three of them, once we got to the register, were priced incorrectly. Took 10 minutes to get the problem solved, and the problem solved only in the sense that "they were sorry they miss marked it. Also I know my dogs measurements exactly, purchased a Halloween outfit for the measurements listed and it was at least two sizes short and they won't return it. And of course the ball, just after one day You can see the big hole in it and of course that's not returnable either

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    Photo of Kelly K.
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    4 months ago

    This location is our 1st choice for bird seed for our parrotlet. The coupons we get in the mail are the best why I gave an extra star!

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    3 days ago

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    2 months ago

    I love shopping here. Everybody is very helpful. They have great dog wash bays. And the delivery service is very economical and fast.

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    11 months ago

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    7 months ago

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    Photo of Autumn G.
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    9 months ago

    Excellent customer service, product selection and we just tried the new grooming service and Jordan was amazing!!!

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    11 months ago

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    5 years ago

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    1 year ago

    Bobby is such a nice clerk, with good customer service! This is a really got pet supplies store!

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    2 years ago

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    2 years ago

    Jamie has Great Customer Service will definitely be back to this location because of her help!!!

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    4 years ago

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    3 years ago

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    3 years ago

    It's nice they have self-wash for dogs but I've seen better. The employees have no clue and won't help you.

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    9 years ago

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    3 years ago

    Store is well stocked with product and staff is always pleasant. Staff knows products well and can recommend appropriate items for my pets.

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    3 years ago

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    3 years ago

    Personalized thank you note in each delivery. Such a nice touch. Delivery is prompt and well packaged.

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    4 years ago

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    5 years ago

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    3 years ago

    One of the best Pet Supply Plus stores in the area. Very helpful employees!

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    6 years ago

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    6 years ago

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    4 years ago

    Everyone working here is great and so helpful! Great loyalty rewards program discounts too!

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    4 years ago

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    7 years ago

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    4 years ago

    employees always helpful and friendly, very knowledgable. I can tell they are well trained and care for consumers and their pets.

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    Photo of Bradley C.
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    9 years ago

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    8 years ago

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    6 years ago

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    10 years ago

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    5 years ago

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    11 years ago

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    17 years ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - Pet Supplies Plus North Naperville

    Review Highlights - Pet Supplies Plus North Naperville

    They also have a great member card/sales and a $10 dog wash!

    Mentioned in 3 reviews

    Read more highlights

    Kriser's Natural Pet - Before being shaved to the bone.

    Kriser's Natural Pet

    (66 reviews)

    Jordan is a great groomer! Gabe, our 7 yr old, cockapoo looked so handsome sporting a youthful…read moresummer cut. The service at Kriser's is great! Appointments are best made over the phone in order to take advantage of any discounts or promotions I have never had any issues with their list of service options I selected. We are happy customers!

    Let me start by saying that our original groomer at this shop was wonderful with our miniature…read morepoodle. She took the time to hand scissor any extra hairs for that show cut/groom. She also assured us that the dogs there were never caged unless it was necessary. I let them know that I was waiting in the area (Starbucks across the street) and that there should be no need to ever cage her. She also stated that they worked on one dog at a time, which is why I'm willing to pay extra. Jump to about 1.5 years ago. I came in and was told that the groomer that I had scheduled for was no longer there. No phone call, nothing. That my dog was now going to be groomed by a very experienced lady that had recently owned her own shop. My dog and my new poodle puppy did get used to her and no problems there, once she learned how we preferred them to look. Then again, a groomer change. Only this time the groomer mentioned that she was leaving at our last visit. I was shocked as I think she had only been there for a few months. Under her breath she said, there's a reason groomers keep leaving. That should have been my warning! Unfortunately I continued to book appointments with whoever was available and that was a BIG mistake. During this time they were being groomed by random (but very nice girls) that didn't seem to have any experience at all with grooming, let alone poodle cuts. We were very disappointed with each cut, but I kept telling my family, at least the hair will grow back. Jumping to this February 2025. We had an appointment scheduled with a groomer for a Sunday afternoon for both dogs (we would keep one with us, return in about 1.5 hrs & switch out the dogs, to keep them from being in a cage). This would have been the 2nd time this groomer would work on my girls. I received a call on that Saturday from the owner(??) stating that the groomer would not be able to work on our dogs as she had quit. The lady on the phone wanted me to quickly make a decision to change to another groomer. After asking if they had any experience with poodle cuts, she became very defensive and stated that all groomers can do all cuts. Well in my experience this is not true at all, especially at a location where we are the only poodles they do (was told this by a groomer). I refused to just switch people and asked her to talk to all of her grooming staff to see who was qualified to do poodle cuts and call be back later in the week. I never received a call, but mysteriously I received 2 text reminders for new appointments. I refused/canceled both. My daughter and I have a little experience keeping our 2 dogs trimmed between grooming, so we decided to try our hand at it and look for a new groomer location. So you would think we were done with all that craziness, problem solved!? Well when I went to trim the nails of my now 1.5 year old puppy, my sweetheart of a poodle, my only dog to fall asleep while being groomed(yes she does); she cried, growled and snapped at me! I had not even touched her with the trimmers! I was devasted. I have raised dogs all of my adult life and I have prided myself for having very well acclimated dogs, even to nail trimming. She has been worked with since she came to us from the breeder at 8 weeks. My only guess is that something happened at that last visit in January 2025. And after reading all the comments here and on Glassdoor, I can see why. PLEASE DO NOT USE THIS STORE FOR YOUR GROOMING!!! And make sure you look into any other place you go to have your pups groomed. One incident can mar them for life. Now I will have to see the vet about meds or some other way to get her nails done. My poor sweety...I feel so bad, as it was my responsibility to protect her.

    PetSmart

    PetSmart

    (69 reviews)

    This review is being updated for Petsmart grooming services. For $25 (weekend price), my dog was…read morebathed, brushed, had his ears cleaned, nails trimmed and hair cut. They did a great job, my dog is napping on the floor now, so this is beneficial to the dog's health and any peace and quiet you might need at home! They also sent him home with a report on how he behaved. We've only had him a week, so it was so helpful to hear how he interacted with other people and dogs without us around. We were told it would take 3-4 hours for them. I made an appointment that morning, and I didn't understand how grooming could possibly take that long. At first I looked forward to the time I'd have to run errands. But I'm a woman who enjoys hair and make-up, but even a day at the salon doesn't take that long! When I arrived to pick him up, I realized that there's a "holding" area for the dogs. I don't like the idea of my dog having sat in a cage, waiting to be groomed. I'd understand it if I were a walk-in that there would be a wait. For the $25 price, it's totally worth it. And my dog seems totally fine, even if he did have to wait in a cage for a little while. The employees were all really nice to my dog too. Maybe that's why I've been so turned off by the customer service - people work at Petsmart because they like PETS and aren't people persons? I will definitely go back. I just don't recommend expecting people to be readily available if you are looking to purchase new items for your dog and are completely clueless, like I was.

    Visited the not-so-lovely PetSmart location because I was running some errands around Naperville…read moreand Aurora area, so I figured I would make a return, which, per the policy that I see online as well as on the back of the receipt, can be made at any PetSmart location with a receipt, which I had. They could also confirm by looking up via phone number connected to the PetSmart membership. I was told by manager Amy Gunderman that I had to make the return back at the original purchase store....odd. I have returned exchange-purchased items at different locations in the past, as a matter of fact, within the last 2 weeks, so why would no other store not have this issue or problem... oh, got poor customer service. They can't even uphold their own corporate policy. I won't be visiting this Location ever again.

    Pet Supplies Plus North Naperville - petstore - Updated June 2026

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