Hi everyone! Luca Paul here. As you can see, I am still having my spa days at Enchanted Tails. My mommy and daddy love bringing me here because everyone is so nice and Melissa always makes me look and feel special! After my haircut today, this picture of me was sent to mommy and she is so happy. What a great place. read more

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One star because I couldn't go lower. My wife didn't tell me that she was sending me to a new place so I was a few minutes late. But, not so late that they weren't eager to still groom my dog. However, they insisted on charging me a $41.00 late fee. + their grooming price. Rude and condescending doesn't work for me, so I left despite having traveled all over Kernersville to honor the appointment. I've been in enough abusive relationships not to pay to begin another. It was as if I was standing at an airline counter dealing with these women. They had the chance to land a loyal pet lover (and a great tipper), but they must have enough of those. If you like being abused this is the place for you. read more

My dog Sofie LOVES Laurie and the staff at Enchanted Tails. She gets excited when I tell her it's time to see her. In the past she was scared with her tail tucked because she always had bad experiences. Now her tail is always wagging. Laurie truly loves dogs. She has a big heart and advocates for them whenever possible. She does a fantastic job and has a clean environment. I've been to places where it's obvious it's all about the money. Never again. She treats Sofie like she's her child and my dog knows it! Thank you again Enchanted Tails for all you do! read more

Enchanted Tails Pet Spa - Look how cute! Great job Enchanted Tails! - Pet Groomers Near Me - Kernersville, North Carolina

We have a 55 pound female golden retriever and this by far is the best grooming she has ever received. Staff is great and the dog looks beautiful every time she leaves there. Very professional groomers, thank you for caring!! read more

It's been several months since I used their service. A neighbor liked the place and recommended this place to me during our conversation when I met her while walking my dog. I was looking for somewhere closer since my dog's groomer is located in Clemmons. I called and made an appointment for a bath. I wanted to try the place out before committing to a full groom. The person (the owner) answered the phone was very helpful and very sweet. I asked her if her salon was "roam free" or crated. She said she has seen horrific situations in roam free establishments in the past so she keeps the dogs in crates before and after the service. I informed her that while my dog goes to daycare and goes into crates during his meals and rest time and is well acclimated to crates, I don't know how he'd do in a new place. I had a mid-morning appointment. I woke up, walked the dog, didn't feed him (as customary since he gets his lunch at daycare). Then we went to the Enchanted Tails. The establishment is an older house off the main road that had been converted into this spa. My first impression was that it was a clean and nice place. It had a decent size "lobby" with the front desk towards the back. I was greeted and filled out some paperwork. The owner seemed nice and we had a short chat regarding my experience with other grooming and why I chose her place. Since I live less than 3 minutes from the establishment, I left to go home with the understanding that she will call me once the bath was done. When I got the call that he was done, I got into my car right away. Two minutes later, I get a frantic call from the owner saying that my dog soiled himself in the crate. She seemed very agitated and told me to wait to come because she needed to wash him again. I felt so bad for her and my dog. He must have been very anxious to soil himself in that way since he is 2 and 1/2 years old and hasn't had an accident since he was 6 months old. I waited for her second call to say he was ready. She called very shortly after and I went to pick up my dog. He wasn't in a crate since he was getting dried when I got there. An assistant staff was cleaning out the crate that my dog soiled. As I saw my dog, he was shaking and panting. I said, "poor thing" looking at my shaking dog and the owner snapped "poor me!" I was taken back at her remark but I just said: "yes, sorry about the mess." I retrieved my dog who was still damp and went to the desk to pay for the service. The owner informed me since she had to bathe him twice, she is charging me for two baths. I just looked at her and said "fine." Because at that point, I just needed my dog with me to go home. I paid for two baths and I tipped her 20%. While I understand that it must have been an unpleasant experience for her. I am, however, extremely disappointed by this transaction. I was intending to offer more for her trouble but to be charged twice? I brought my dog to get him cleaned. Whatever transpires between my dropping him off and picking him up should be their responsibility. I guess it can be argued that since she did wash him twice, I should pay for two baths. However, how many groomers out there hasn't been in her situation and considered that as part of their job description? I don't know. I may be too severe in my review... I cannot overcome the principle of the situation where she seems to be so entitled. I have never gone back. I will never go back. So in essence, she lost weekly bath and monthly grooming income from me, which I'm sure she's not wanting. read more

Had the best experience here. I have a big ol 120 lbs bulldog whose nails had really been overdue for a trimming. She trimmed and buffed them down as far as she could and recommended he come every 3 weeks to get him back in tip top shape. He's already got more spring in his step and his tail did not stop wagging the whole time he was there. My new go-to for sure. It is appointment only, but we walked in and had an appt within an hour. She had pups with appointments already there. So delighted to have found a new doggy spa home, and very reasonable pricing too. read more

Even though my encounter with everyone at enchanted nails was quick they were very sweet, fast and efficient which is something I really like. I got my dog's nails clipped and they look great I look forward to coming back. read more

This place amazed me. A while back, I dropped off 375lbs of dirty dogs. They went in pigs and somehow came out looking like they'd just won best in show at West Minster. I walked my Mastiff and Dane into the shop and expected a look of horror. Instead the staff ran out and actually hugged them! It was a first for sure... see you all again soon! And thanks read more

When you walk into Enchanted Tails, you can tell it will be a good experience. The atmosphere is clean, organized, and calm. And then you meet the people...Laurie was amazing! She was kind, funny and professional with us. But more importantly, she did wonderful work with our dog. He came out relaxed, happy, and looking great. Prices are reasonable too! read more

I viewed Enchanted Tails on Facebook for a couple of weeks and read the reviews...everyone was raving about their services and all of the pictures they post of the dogs they 'groomed' looked like perfection. I contacted Laura through Facebook and set up an appointment. I was very pleasantly surprised the second I walked in the door of her shop. So clean, smelled so good, everyone spoke and was very friendly, separate grooming rooms for each dog...I was very impressed. The young lady that helped me was so pleasant and when I filled out the paperwork, she familiarized herself with Baylee and she asked 'important' questions regarding him. I felt very comfortable leaving him there. When I went to pick him up...Laura groomed him beautifully...perfection! (and I'm fussy) Laura is so up front and she spoke to me of some concerns about Baylee and some past experiences he had with 'groomers'. She put me so at comfort. She has so 'MUCH LOVE' for each and every animal that enters her salon. Thank you so much. You treated my sweet Baylee like he was your own dog...as you do with all of the others. Thank you so much again and I look forward to bringing Baylee back and I say to him 'Laura' gave you a pretty haircut...as I know he won't forget you. read more