We had to leave our male cat for two weeks with PetSuites Greenwood last minute over the holiday season, and I was very worried about his mental wellbeing as he can be nervous kitty. The staff communicated well with me trying to book last minute and also sent photos and updates via text while we were away. He seemed to settle in well with the staff as they were very attentive. I also watched the staff interact with dog owners there for boarding, grooming, and/or daycare. You can tell they love their job and the animals they care for! I've worked with animals for 15 years, and knowing someone will care for my own pet the way I would is priceless. read more

PetSuites Greenwood - Lando got a visit from Santa at PetSuites for being a good boy! - Pet Groomers Near Me - Greenwood, Indiana

Taylor did a great job grooming our dog. He looks great and it was a fair price! Only took a little over 2 hours and he's 75lbs

I paid $77 a night for my pup to stay in one of their "luxury suites" for the weekend. I am glad I opted for this option for the mere fact of being able to monitor him on a live webcam as if I wouldn't have, I wouldn't of been able to witness the neglect my dog faced in a facility that supposedly cares about the animals staying with them. My first experience was watching as he was first thrown in to the kennel and his toys were thrown over the top gate pelting him. Then throughout his stay, I regularly monitored his camera because I had already figured the treatment he was going to receive. On multiple occasions I had to contact the facility to tell them to clean his kennel as I monitored multiple examples of him being left in his own filth for hours on end. My dog can regularly hold his bladder and bowels for up to 8 hours at a time, and is very well potty trained. So the fact he had used the bathroom in his kennel multiple times tells me he was going very extended periods without bathroom breaks, if he was being let out to potty at all. Another "benefit" of this outrageously overpriced suite was a report to be given to me, to show his activities during his stay, I payed extra for him to get one on one time to play with a member of the staff as this was his first time in a facility like this. The report I received was vague at most. It showed a picture of him, looking terrified sitting in his kennel, with the description of "he was happy playful and friendly, and enjoyed his time with our staff". But not an ounce of proof was shown he was even given the opportunity to participate in these activities, and from my perspective checking his webcam every 15-20 minutes during my trip, he VERY rarely was let out of his kennel for an extremely short period of time (5-7 minutes). Though the staff was always friendly when I would contact them to provide him with basic care, it was clear from my view that either there was a major lack of effort on the staffs part, or the facility was so grossly understaffed that the employees were merely not able to keep up with the demand of the insane number of animals that it houses. Upon picking him up, and taking him home to inspect his condition, I found he reeked like urine, had feces imbedded in the bottom of his paws, he was dehydrated, and frankly seems traumatized from what he's experienced. Now I would like to clarify, I cannot attest or speculate on the treatment of every animal in these facilities as of pet suites as a company . I do not expect my animal to receive any special treatment or attention per my viewpoint. But I feel for paying for an upgraded kennel at a very inflated price, he should receive very basic care at least, as any one of their clients should. I should not have to see him sit in his filth for hours on end, even after witnessing employees look into his room, with very clear signs there's a mess, and choose to ignore it, to only have it remedied after I have to contact the facility. I also believe in the case of this program, if I pay extra for him to get an added amenity as one on one play time, I should be shown proof that amenity was provided. I cannot say whether this service was actually provided or not, nor can I give incite on the duration or activity's performed if the service indeed was provided. Finally I will state that while this review is based on my personal experience with this facility, I do not intend insinuate every animal who is taken care by this service/company is treated the same way. I write this review to merely share my experience and my thoughts on the care of my animal to bring transparency to any future potential customers. I'm sure like many others, I take the care of my animal very seriously, and my final opinion is, based on what I've experienced with petsuites in Greenwood during his stay, I cannot trust his care to them again in the future. read more

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This past summer, we took our 9+ year old dog to be groomed here. The facilities are very nice and well kept. The area for human customers is spacious and has a few items for sale. The employees were kind to both me and my pup. We were extremely pleased with the results! It appears to be a nice boarding facility as well. read more

PetSuites Greenwood - Pet Groomers Near Me - Greenwood, Indiana

I am so upset and broken hearted for the treatment that my Great Pyrenees received at his grooming session today! I asked for just a bath and a few of his matts brushed out and they said they would do that. He had matting by his bottom and they said they had stuff to put on them. They said it would be awhile. He had a double coat which I thought groomers know not to shave. When I picked him up, he was shaved bald! His whole body! Not only is this going to mess with his health but his double coat will never be the same again! He looks like a poodle with a shaved tail. I am so upset and concerned for his well being! This should have never happened! read more

I don't trust just anyone with my animals but PetSuites in Greenwood has gone above and beyond for the dog I have been sending to them for puppy preschool and grooming. The staff is extremely nice, helpful, and overall amazing. The building is also extremely clean and doesn't smell like chemicals which is a huge plus! read more

We boarded our dog here this past week. The staff was attentive and even sent me texts to let me know how our dog was doing. Even though our dog was ready to run out the door when we came for pickup, (what dog doesn't do that when they've missed their family like crazy? :) ), we know PetSuites did a great job taking care of our pet! read more

PetSuites Greenwood - Pet Groomers Near Me - Greenwood, Indiana

PetSuites loves my dog and takes care of him like I would want. They do an assessment of the dogs to see if they will be a good fit for a group. They have little dogs together, big dogs together, shy dogs with shy dogs. They also have birthday parties for the dogs, seasonal events and they work on having the puppies participate. We love taking Beau here and everyday I pick him up he has an extra spring in his step. He loves coming here! Thank you Stacy and crew! read more

PetSuites Greenwood - Pet Groomers Near Me - Greenwood, Indiana

Our dogs are so well cared for and happy at PetSuites. The PetSuites team is attentive to the unique needs of each of our dogs. We've boarded our dogs elsewhere and they come home skittish or upset. You would be able to tell they were not happy about returning. PetSuites is the opposite. Our typically reserved older dog squeals with excitement every time we drop them off. And both are the perfect level of worn out upon their return. I'd recommend them for daycare, boarding, or even just a quick groomer trip. Thank you for taking such good care of our fur babies!!! read more

Would NOT recommend this place! My fur son has experienced two bad incidents here. The first event occurred during November of 2020. I took him there for thanksgiving since I was going out of town for the holiday. He was there from Wednesday to Sunday. When I picked him up his dad realized he had scabs on his neck when he got home. His dad literally had to peel them off of his skin (I attached a picture). I called the manager on Monday morning to get answers as to why he had scabs on him. She could not give me an answer and told me to take him to the vet and they'll refund me. After that incident I swore he wouldn't be back there again. I've been taking him to five points kennel and I love it there. They update me on everything he does through email and they even send pictures (I attached a picture they sent me of him during one of his stays). I went to Mexico for a week in January 2021 and left him at five points kennel and didn't have any issues. Anyways.... The Second incident was this weekend when a worker hit him in the head with the divider gate inside of the doggy kennel and he was left with a mark on his head (I attached a picture). (I tried to take him to five points kennel but they were completely booked up and I had to make an emergency trip to go help my sick mom who lives 2 1/2 hours away so I had no choice.) Before I left him there I talked to the manager and she gave me her word that she would make sure everyone watched him very close to ensure he didn't have anymore incidents... obviously that didn't happen. Please don't bring your fur baby here! read more

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Our Simon (a Havachon) seemed to be right at home when we dropped him off. Stacy and Caroline are wonderful. We felt that he was treated with care and by people who also loved dogs. There was a mistake made, but we found the response to be one of integrity, caring, and a desire to do what was right. Mistakes happen, but it seems these days too often accountability is not a response for mistakes. In my mind, this makes this particular Pet Suites a facility of high value. If there is a need in the future, we will be bringing our beloved Simon back. read more

My two dogs stayed at this facility for the 1st time due to the kennel they normally stayed at was booked for the dates we needed. When we picked them up, they both were a nervous reck and m senior dog looked like she had not slept in days. I knew something was wrong when it took the staff a while to bring them out. Both dogs had feces on them as if there suites was not cleaned and both dogs had severe diarrhea. This has never happend before which leads me to believe they didn't feed them the dog food I provided with instructions on portions. The drive home was challenging as both dogs couldn't be still. Both dogs were so thirsty once we got home as though they had nothing to drink. It took almost 2 days for the diarrhea to clear up for both dogs. The youngest dog looked like he lost weight. I will never bring my dogs back to this facility. The best place for dog boarding is 5 Points Kennel. read more

We love pet suites and so do our dogs. They take such good care of our labs. They are always so happy to run in when we take them to daycare

My once very timid 70 pound rescue pup is no more. I've been taking my dog here for about a little while and he's always excited to go, pulling me to the door into the kennel/play area and always completely worn out when he comes home. He loves to play with other dogs and is rarely scared of other animals or humans now. The staff cares deeply for the pups (and I'm sure kittens also) and is very good at knowing them by name. I'm so happy I decided to have him start day play and would recommend it to anyone! read more

We have taken our dog Izzy there a number of time and love the place. We had her trimmed, and cut out a lot of the puppy fur. Taylor did a awesome job Izzy never look so good, and a lot cooler. read more

they seem to be your average boarding place..they do have a little retail shop though. my dog goes here and another one. My dog seems to enjoy here all though it's double the cost per day he enjoys it so I will pay double. I have a husky he's very hyper I asked them if they could sqeeze in a bath I was told yes and the cost would be $50-60 so I scheduled it he was prescribed a new medicine on his last bath due to his hyperness...I called them on my lunch to ask for a photo I wanted to make sure he was doing all right on his new medicine I was informed that would be an extra $10 for a photo of my dog (even though they called me the day after his stay and told me I could ask for a photo anytime and never mentioned a charge) never even received the picture When they knew he was on a new medicine. Paid $69-$9 more then I was quoted because they chose to use a "special shampoo" I also purchased a back to school photo-had to ask them for the photo I purchased to find out it was never even printed and that I could pick it up the following day. I really want to like this place over my Dogs other boarding place but they do make it a little hard to do so which is unfortunate because my dog seems to enjoy them. We will be back but unfortunately this place will continue to be my dogs more "back up" place for when we need a sitter. read more

We LOVE PetSuites in Greenwood! Molly and Lyla have a blast going to Doggie Day Camp and come home completely exhausted. They love the pool and love the people that work there. And anytime we've needed nails done, brush outs or grooming, they've done a great job. I can't recommend this place enough! read more

Take my dog there weekly for day play, she has a great time and loves the pool! They know her name when she walks in, they are open 630-8p everyday and they will feed her in the evening too. It's always clean inside and the staff are very friendly. I highly recommend! read more

We love this place! The staff is so great and our dog was very comfortable from the first visit! He's a big dog coming in around 125lbs and the staff knows how to handle him well. I also love that they provide food for the dogs and we just bring his toys. This is our go-to place now as we take frequent out of town trips. read more

We took our Maltese to get groomed at Petsuites Greenwood and he looks amazing! The groomer talked with us when we dropped him off to make sure what we wanted done and offered helpful tips for keeping Maltese hair from getting unruly - like it does! We had him there a little after 8am and he was done by noon! Great customer service - they truly care for the animals that visit them! read more

Our dog was very much at home with her accommodations. Staff is very friendly and professional. This was our 2nd visit and we will be back. read more

PetSuites Greenwood - Stella in her spa room - Pet Groomers Near Me - Greenwood, Indiana

I live about 25-30 minutes from this location and decided to have my dogs groomed here due to the great reviews. I dropped my two dogs off around 9:30 am. Around 1:20, I was called and was told I could get my dog. I drove there and they brought out my yorkie (his haircut was great). After they brought him out, they said they made a mistake with calling me so soon and the other dog wasn't going to be done for about another 30 minutes... I was frustrated because I worked at 2:30 and had to drive home and my fiancé had to come get Teddy. We wanted Teddy (golden doodle) to be completely shaved since he gets so hot in the summer. My fiancé drove back to pick him up and the tip of his tail was left long and he had a MOHAWK. I never said I wanted him to have this hairstyle and I wasn't asked about it. I guess when he was picked up, the groomer said they could shave it if we didn't like it but my fiancé was so irritated by the fact that we had to make the extra trip to pick up Teddy that he said he would let me decide. Needless to say, I wasn't happy and called immediately stating I wasn't happy with the cut and I wanted it fixed. I had to drive him back the next day to get the Mohawk and tail shaved. They fixed it but didn't offer a discount or anything. I had really high hopes because everyone was nice and the building was nice but this completely ruined it for us. I don't know if we will be back and this was really disappointing. read more

I think they are grossly understaffed. You never see more than 3 or 4 cars in their side lot and there are always 2 or 3 people working the front desk. They mix dogs of all sizes in their play areas and it appears only 1 person watches over them. read more

First I have to say I love Pet Suites - the facility and staff are great. What I don't like is their pricing. I boarded my dog overnight this week and paid $32. I also paid $38 for two days of play time. But because I didn't pick up my dog until 2:00, they charged an extra $32 for another night's stay. Doesn't seem fair to pay for a day of playing and then get charged for that night's boarding that wasn't needed. That play day fee should have covered until 8 like a normal play day. When I asked about it, I was told there have been other complaints and they are considering a change in the pricing structure. Like I said, I like the place but ask questions and be aware of price gouging. read more

We have left our 15 year old dog there on several occasions. He has always received superior care and my bill was always as it should be. I will not hesitate to leave him there for a day or a week. read more

Very poor customer service, and yes, they nickle and dime you to death. Boarding does not include any playtime - they charge extra for that. Clean facility, but I really wish there was a better option near us. read more

I have to say that they surprised me today and refunded the 3 $9 play times that I didn't request. Perhaps there is hope for this place if they start listening to their customers read more

The staff here is friendly. I typically take my dogs to Pet-smart for their grooming, but a co-worker recommended this place. With pets mart always being so busy and booked out typically a week ahead (believe me it's worth the wait compared to this) I decided to give this place a try. Dropped of my dog at 9am. I was told I had an appointment but then when speaking to the groomer she said we were considered walk-ins. When I picked up my dog at around 3pm, he looked horrible. Honestly I could have done a better job at grooming him. Not only was is coat terribly uneven but it seemed like the groomer had put NO EFFORT AT ALL. When I picked him up he still had lots of lose fur and knots. His face had not been cleaned (his eyes looked horrible because of the tear stains ) After paying I left sat in my car and called the facility asking what we could do about my dogs hair cut and about how unhappy I was. The lady I spoke to said they she was not the groomer, but that I was welcome to come to speak to her. So I decided to go back and see if they could as least make is coat even. So I sat there watching how she attempted to make it better but honestly I think she made it WORST! Not only will I never go back but I hope this helps someone from making the same mistake that I did. If you love your dogs as much as I love mine please don't take them there. read more