We have used Pete and Max for over 15 years when we went on vacation. I picked up our 3 pups today…read moreand rather than being glad to see me,,,,, they could not wait to get out of there. During their stay, on day 2, I was contacted saying they were out of the food I provided. They are all around 20 lbs, I provided a gallon bag of food with a 1/4 cup scoop to feed then twice a day. They fed them a full cup twice a day,,,,,,,,,,, crazy. They called me saying they were out of the food I provided and asked if I could bring more, Well,,, being 500 miles away and having provided plenty of food my options were to have them feed them their food, which worked out to be fine. I was told they were very sorry and would make it right. I picked them up to day, quoted the full bill,,,, the young gal had no knowledge of the issue, no fault of her own, and she graciously gave me a credit which was great and greatly appreciated. I waited what seemed to be a bit long for my pups to be brought out, the gal that brought then was pretty irritated saying that it was difficult to get them ready to go,,,,,,, really???? I get them home and get ready to feed them only to find out that they did not send one of my older girls medications with us in the bag of other stuff. Wow. I called and they have it and suggested I "swing by" and get it,,,,,,, 40 minute drive. This is way out of character for Pete and Macs, so I had a suspision that there were some major changes,,, and yes,,, they have changed hands. I will be looking for a different place to board my pups when we go on vacation and would encourage others to monitor their experience with Pete and Max.

They are so great with my two dogs,Stevie and Londyn. They…read morehave a great time,and come home ready for a nap. We love the staff.

I am appalled at how my dog was treated over Memorial Day weekend. I've been a customer of Pooches…read moreParadise for more than 20 years and used to think of the business and the staff as an extension to our family. I am heartbroken by the decline and know that many of my local friends have also expressed concern over it. All the staff who used to work there left soon after the new management took over a few years back. It's become so much worse recently in my opinion, especially the last couple of times I've boarded my dog. First off, you are blasted by a strong urine smell when walking in the front door, which it never had before. After that, I was told by the front desk attendant that my dog peed her bed the night before. She then brought me all of her stuff, including the soaked pee filled bed in a trash bag that reeked 1. My dog has NEVER peed on anything in the house, for the 10 years I've had her, no matter how long I've left her. NEVER, not even after 12 hours! 2. It definitely smelled like more than one accident the night before. I asked the front desk attendant what happened with her the rest of the time and was told curtly that she guessed it was fine since she had no other notes on her. She also said that she only handled the front desk and never offered to get anyone to talk to me about it, even after I said that she had never peed on anything in the house, ever. I regret not asking her to get anyone else, but wanted to get myself and my dog out of there ASAP as the smell was only getting worse. Finally, she brought out my 11 year old pitbull-boxer mix who looked really unhappy. She just seemed like a different dog the rest of the evening and through the next couple of days. Not the normal, so exhausted she only wants to sleep, but more like she was not happy. I noticed when I unpacked her belongings that they didn't follow all of the instructions by what was sent back home. She didn't get her lunches most days or her bedtime snack every day I was gone. The longer I've been away from the situation, the more frustrated I've become wondering what happened to my poor girl while I was out of town. I will NEVER be bringing my dog back to Pooches Paradise! I also know quite a few neighborhood friends who have also stopped using Pooches Paradise in the last couple of years. Sadly not the place it used to be.

We generally like Pooches Paradise. They're really responsive via email (less so via phone) and are…read morealways excited to see our dog. The reason for 4 stars is that their hours for pick up and drop off are inconvenient (read: you can't just drop off at any time, only during certain time frames). This is different than any doggy daycare I've ever used and it negatively affects my experience.

not enough staff to dog ratio, especially in the small dog room. my dogs first day, and the staff…read morebasically ignored her even when I TOLD them she prefers human contact and needs it too feel secure. plus cameras are glitchy and they are off for 2 hours during down time , aka nap time to save band width is what I was told. not impressed with that excuse. will look at other options!

I love dogtopia of Overland Park. I take my fur baby there frequently and they treat her like their…read moreown daughter. The staff have excellent communication and are incredibly kind. I don't trust anyone else to care for my dog. She loves going there and every time is a super positive experience. They also have an amazing outdoor area for dogs, it is much nicer and more clean than other dogtopia locations in the are. Would highly recommend them!

fantastic groomers! i have a poodle and used to think I could only take him to boutique groomers…read more Two Dogs groomers have never disappointed. They really listen to what I want, while still doing whats best for my dog. outstanding! also they are very good about squeezing in appointments and calling for pick up about in a reasonable amount of time.

They are fantastic! The staff is very friendly, excited to see your furry friends, and supports a…read moregreat daycare experience. Facility is clean and includes a large yard for the dogs to enjoy the nice weather or play in the snow. My dog loves his time at daycare!

I needed to have our three dogs groomed, normally I have a person that comes to the house and does…read moreit but was out of town, I was hesitant because we have 2 dobies and a yellow lad and was concerned about taking them out of the familiar surroundings. The staff and team at this establishment went above and beyond to do a very good job and to communicate problems areas of our puppies. They were patient and accommodating to a first time client. Love the "report cards" Nice touch. They get 5 stars

I boarded my small dog at the Collar Club Waldo this week and placed her in an apartment suite. I…read morechecked the camera on night one at 7pm, I noticed she was sleeping in her apartment on the concrete floor because she did not receive bedding. This is totally different from what was advertised online. I called and sent 2 emails looking for an explanation, but couldn't reach anyone. I received a response the next day saying they didn't know why she didn't receive bedding, but they would provide some for the rest of her stay. $58 for her to sleep on the CONCRETE FLOOR.

We have a foster dog that is much larger than our 6lb Pom, so we didn't feel we had the right…read moreequipment to give her a bath. After a day at the park in the mud, we found this place before taking her back home. We were able to walk right in and start bathing her. Staff gathered some information from us and then walked us through the whole process. They were there if we needed help any step of the way. I believe their prices are reasonable for the convenience as well.

Nail trim: Austin was great with my 10 year old corgi who doesn't like his paws touched. All staff…read morewas very nice

I can no longer support this business which makes me sad because I think the owner is a really good…read moreperson. I had taken my dogs here for boarding for years, but no longer will. It seems like a lot of extra charges now and one of my dogs got hurt there. I know it was an accident because I witnessed her jump up on the park bench in the front waiting area and her leg went through it because there was no cushion on the bench. I ended up having to pay $200 for my vet to look at it and do x rays. Luckily it wasn't broken, but I feel like a simple precaution could have prevented it. Whenever I would pick up my dogs lately, they would be so nervous and acted like the couldn't wait to get out of there. I'm wondering what is going on there that I don't know about. They would also reek when I got them back, so I doubt there is very much cleaning going on there. I really hope they can improve.

Customers beware prior to booking your dogs here. Communication was terrible before, during & at…read morepick up. Picked up Sunday 10/20, on Monday I noticed Lunas ear was puffy & full of fluid. A hematoma I believe. I wouldn't know if anything happened at boarding bc I was given no update at all if she played with any dogs, alone etc. photo of her ear below. She's never had anything like this happen before in 2 years. She is seeing a vet soon today is Tuesday 10/22. I asked for 3 days for an update on my foster dogs whom boarded here and once I did get an update it was snarky from Christy the owner (text below) . I've used boarding facilities before & the facility has always been kind and happy to provide an update every couple days & they are very busy facilities as well. When I picked them up besides Lunas allergy medication nothing was removed from their bags as indicated at drop off, their treat balls for their kennels were still full with the same treats and none from the treat bag had been used. At pick up I was handed both wild excited to see me dogs at the same time & they are both very strong dogs, & before I could get spun around with their leashes thinking I would be provided an update Christy had went back into the office. No greeting of hello, goodbye, zilch. There are many boarding facility's to choose from just do your homework before choosing one especially if you need to leave town for 10 days as I did. Dogs seemed fine at pick up overall. This was the 2nd time they've boarded here (my fosters) and my experience prior was similar retaining to communication. I'm out of town for Christmas from 12/24-12/26 and found another wonderful place in lees summit to board my own dogs & fosters. Thank you Suzanne

Great atmosphere for my pooch. I like that they let the dogs roam around the property instead of…read morelocking them up in a case during boarding. They sleep in kennels but not all day which is a plus.

Kim always grooms my Airedale just how I like and the dogs have so much fun there. it's worth the…read moredrive!!