We use pet suites at least once every 1-2 months and our experience has always been fabulous. Service is great, they are well organized and their facility is always clean. They take very good care of our dog and when we pull in she cannot wait to get in the door. read more

I will never board my dog there again. We have used Pet Suited twice and each time there has been confusion with either the dates, fees or grooming. read more

After my review posted, I received a call from the general manager at the Worthington location of PetSuites. She was extremely apologetic about the mix up with our receiving another dog's medication when we took Charlie home. She explained the process they use for logging medication and even offered to let me come in and observe the process. I feel reasonably comfortable now that my dog did not receive any medication during her stay, and the mix up just occurred at check out. I will probably give this location another chance, since we have not had any issues in the past. read more

To Laura Q. I read the review you posted about PetSuites in Worthington. I have no clue how you could be so rude. I have boarded my dogs at this facility and they all came out unscaved. Granted they were happy to see me as their owner however, all of them have seemed to enjoy their time at PetSuites. I understand the difference between cats and dogs. My dogs are caged when no one is home and I'm sure based on what you saying your cats are never caged. Do you think that could be the problem with your cats and not the facility or staff at this facility. I have never had any issues with the staff and I'm sure they don't hire individuals under 16. Granted this may be a minimum wage job however, I think it takes a special kind of individual to want to work that hard for that kind of money. That tells me that they love working with animals and money isn't everything. I reviewed some of your other postings and, it doesn't seem to me that you have anything positive to say about anything. Do you think all individuals are incapable of doing their job? Do you ever have anything nice to say about anything? When I read reviews from individuals like you they mean absolutely nothing. I look at the other postings and realize that these folks could do back-flips for you and you would have nothing nice to say. If you can't say anything nice instead of being such a negative Nancy, you should just keep your opinions to yourself. Have a great day. I'm sure that you will look at this as negative however, a teacher would look at this as positive reinforcement. read more

We were in Columbus for a family event that was not dog friendly. Our poodle is 15 years old and I was very apprehensive about leaving him in a strange place. We checked out Pet Suites the day before he was scheduled to stay. We were impressed with the cleanliness and attention to the special needs of our lil guy. He was only there one night, but when we picked him up after his stay, we felt he was well cared for. That is a BIG DEAL! read more

This comment is in response to LAURA Q. FROM WESTERVILLE, OHIO: YOU ARE SUCH A BITCH!!!!!!!! Yea that's right...... A BIIIITCH!!!!! Who in the hell do you think you are coming on here or anywhere and bad mouth these people and degrade their job like you're America's Next Top Queen B. After reading your review and how low you put these people out to be, you're more like America's Next Top Bag of Trash... You should make this your Facebook headline. First of all, I'm highly offended FOR Petsuites since I've been a loyal customer for four years in boarding my THREE, NOT TWO, cats. So now I'm going to illustrate and enlighten that pitiful brain of yours on exactly how outstanding Petsuites is. I was on a cruise with my husband and boarded my three cats with Petsuites as usual. When I finally arrived to my cruise destination and was able to get a signal to my phone, I saw that I had 11, not just a lousy one or two, but 11 missed phone calls from Petsuites. They informed me that my older cat started to show signs of some serious illness ( I will not go into detail about that but the point is to show you how much these people love animals and ARE well trained in taking care of cats). Anyway they transported my baby to the emergency veterinary hospital and immediate care was given. One of the managers that took her even put the veterinarian that was working the night shift on the phone and clearly explained to me what the issue was and each step that they're going to take to care for my cat. So the manager stayed at the hospital with my cat and stayed on the phone with me. She began conversing with me and telling me how her next door neighbor was having a 5th birthday party for her daughter and that she was invited to bring gifts. Basically she was trying to calm and soothe my nerves in which I'll forever be grateful to her for. Mind you at this time the manager was at the hospital until almost midnight with my cat and the manager also kept the veterinarian on the phone with me to update me every hour. At this point the Petsuites manager was working OUTSIDE THE SCOPE of her position because she loves animals and she loves what she does. Now you tell me Ms. Laura, what other managers at other pet boarding facilities do you know would do all of this for their customers especially after hours??? Finally, the next day the veterinarian told me that my cat was doing a lot better and she'll be fine to go back to Petsuites until I pick her up to go home. The vet also said that it was luck that whoever found the symptoms and signs in time saved my cat because she's older and could've easily went downhill rapidly if it was ignored. So with all of this being said, these pet care technicians and managers are well-educated and informed on how to care for dogs and cats. So you can keep your two cent cheap, sassy comment about them not being trained. You're in denial about your cats just being assholes. Second of all, you're an idiot. Now you claim that Petsuites is horrible but you've boarded your cats not once but twice and weeks in a row at that. Now why would someone like you who claim to love their cats so so so so much would leave their cats for two weeks at the same facility with the same people if you speculate abuse??? Do you understand why I say you're an idiot??? Any normal person wouldn't bring their dog or cat back if they suspect something wrong the first trip but you came back. So that lets the world know that the care that your cats received before was beyond satisfactory and it was good enough to bring you back. And of course your cats are going to seem happy as hell to be back home after two weeks of being in an unfamiliar environment... Hell wouldn't you be? Think about it for two minutest are since you have two cats. And as far as your cats hiding for two days, did you come back from vacation with a messed up tan or a jacked up hair-do that probably scared them half to death?? I don't know but what I do know is that Petsuites love those animals and wouldn't lay a finger on those babies unless it's to show them love and affection because mines sure as hell got it. And the fact that you said that no one at this location seems to be older than 21 is more like a compliment to them since most of them are nearly 30 or are in their thirties. So your rude comment trying to attack their age was an epic fail because you really just gave them a compliment on how great they all look. So kudos to you, dumbass. You should consider keeping your evil ass cats at home with a cat-sitter so they can play all day since that seems to be your main priority with your cats. And actually I'm relieved that you decided to not board your cats anymore so it'll open up more reservation room for me to board my three cats because I will be back. So thank you for taking your cats away so mines can come and stay. read more

I frequently board my 13+ yr old golden. he's a sweetie. This is the only place he has been boarded where he doesn't smell like a kennel when I pick him up. they have actually even washed his bed that I bring in! more importantly, Luke ( my golden) is on Meds. I requested to know when the Meds were administered and they gave me a detailed listing of when the Meds were administered and by whom. ok, they had me with that. very friendly and accommodating staff! read more

Used PetSuites for the first time for a long weekend and everything seemed OK. Easy drop off and pick up , staff was polite, kennel clean. I cannot comment on how my dog handled the stay because they simply brought her out to me and gave no report which was disappointing. She has been extremely active since arriving home so I guess she didn't wear herself out while there. read more

I am completely satisfied with pet suits! My husband walked in and stated how clean the suits are. He was greeted IMMEDITELY and the staff was friendly. I called twice when I was on vacation to check up on my dog and they were not hessitant to check on him, and always gave us thorough feedback. My dog was fed and his blanket was washed when we were gone too! My dog came back and was so exhausted because he had so much fun. The staff cared for my dog and all the other pets there, you could JUST tell! LOVE THEM and will def. take my dog back there! read more

We found Pet Suites and the staff a great place to leave our dog for two nights while we went out of town. We had him groomed while there and he was Happy and Adorable when we picked him up! I would definitely recommend Pet Suites! read more

Horrible customer service! Boarded my two dogs during christmas , picked them up about 3 days ago and the girl at the front desk had a attitude with me and acted like she had no idea why my dog had a cut on his ear..I was disgusted how unprofessional the manager was when he came out to talk to me about the situation.. His hands were shaking and body language made me feel uncomfortable like he was on something..I do not trust them and will let others know not to board here! Oh and another thing, I measured out food for my two dogs and they still had 2 bags of food left each and a whole unopened bag of treats! And they had no clue why...never again will I board there. read more

I have brought my beagle pup to this location for daycare and the people there are horrible. They showed no interest in my dog when I dropped him off for the first time and have been really rude with me on the phone when I call to set up an appointment . And the last couple times the girl at the desk was on her cellphone texting ignoring me when I came in to drop him off.. Horrible people read more

Honestly, giving this place one star is generous. I took my dog there to have her groomed. It was her first haircut, so I wasn't really sure what to expect. I brought a picture of what I wanted knowing I'd have a hard time explaining. From the moment I met the groomer, I knew we were in trouble. She was incredibly unfriendly and when I showed her the pictures, she seemed more confused than anything else. I should've pushed more, because I sensed we weren't on the same page.. But I thought, she had a picture, how bad can this end up? Bad. When they brought my pup out to me, she was unrecognizable and looked nothing like what I showed the groomer. I left unhappy, and they knew I was. I called back after I left and explained the situation, I was put on hold for a manager and then was hung up on. When I tried to call back, I got no answer (and I called back a few times) So, I went back. If I wasn't upset before, I definitely was now because I was being deliberately ignored. I walked in and the manager and groomer were conversing at the front desk and looked surprised to see me. The groomer then began arguing with me that she did what I asked (she didn't) and then began telling me my dogs hair was too matted and she had to cut it that short (was it what I asked for, or was it too matted? I'm confused) Pretty sure the first rule of customer service is don't argue with a customer! I don't care so much about the haircut, the way the situation was handled was upsetting to me. That is why I am voicing my experience. Long story short, I won't be back.. I advise others to not even bother. read more