While the initial purchase was fine I cannot get a copy of my extended warranty for the used vehicle I purchased. The mechanical problem falls under the warranty protection. I've made numerous calls including to the general manager, all are putting me off or ghosting me. The need for repairs is critical as this is transport for a disabled family member. read more

Bought a 2021 Dodge Durango from Pettus Jeep, Dodge, Ram, Ford in DeSoto MO. on March 30th. The Durango is great except that were two deep scratches on hood where I failed to notice. Weather a little bad that day and it was not pointed out. Oh well, I missed that one. Here is where the problems started. I called may salesman the next day and asked if they may be able to buff them out, Not asking too much after just spending 50k on a SUV. He said he would see what he can do with his tech. I even sent him a couple of pictures of the scratches to his phone. Also, he promised me a second key fob as there was only one with the car. After a couple of days there was no response. I then emailed my salesman asking to respond to my buffing question and key fob. And again after a couple days there was no response. Great customer relations huh? After finally getting ahold of someone he said he would have my salesman get ahold of me. The next day he finally called. Never addressed the scratch issue but said he would send one out to replace fob. After two weeks of owning the car, i did not receive my title and paperwork for my purchase. So I called and talked to someone in finance. He told me that they needed a lien release from the bank. Keep in mind that this is more than two weeks after purchase and no on notified me that they needed this. I wonder if I hadn't called and requested paperwork, if anyone would have contacted me yet to this day on this matter. Great customer relations Huh? As I must of misplace the lien release and car being paid off for years I contacted my bank. They said they would get me a replacement but it could take 14 working days. So I contacted Pettus Jeep, Dodge, Ram, Ford Desoto, Mo and let them know this. They responded by saying if you get me a guarantee from the bank that they lien release is guaranteed to be sent that they would send out my paperwork that day. I went back to bank and the guarantee was sent to Pettus that day. Nine days later no title or paperwork. Great customer service huh? Now I'm 2 days away from the State Inspection and Emissions Certificate from expiring and will not be able to pay sales tax. So I will have to have the car re-inspected and emissions test done again. So as I sit here in frustration while writing this, I still have no title or paperwork. Buying such a massive purchase (for me) of a 50k SUV and having to go through all this turmoil I will not do business again From Pettus Jeep, Dodge, Ram, Ford. I recommend to any other purchaser considering Pettus, Jeep, Dodge Ram, Ford to think twice. All care for customer ends day of purchase. Great customer service huh? To be continued as issues have not been resolved............... read more