Slow, inefficient, and rude employees. It took more than a hour to get paint mixed. Long line of people waiting to pay, all standing around in their masks breathing each other's air. When I complained about the amount of time we were all waiting, the cashier yelled that I should go somewhere else! Started naming other hardware stores I could go to! All within earshot of the long line of people waiting to pay. Never asked why I might be upset or apologized for the wait. Do yourself a favor and go somewhere else for your hardware needs. There are plenty of other places to go. read more

So, they just opened--maybe they should have stayed closed for another week (or two) until they got everything in. I've been in 4 times since they opened. Always for different things that Ace has traditionally carried in the past. Here's how the conversation goes--not just for me, but for everyone else I've seen come in (with the exception of 1 person--must've been Josh H) Scene 1 "Hi, I'm looking for ___, can you tell me where I'd find it?" "Ooh, yeah. Um. That hasn't come in yet. We're expecting it some time next week." Scene 2 "Hi, I'd like to buy some paint and not pay an arm and a leg. Here's my sample." "Ooh, yeah. Um. The paint mixer for Ace Paint ($15-20/gal) hasn't shown up yet. But I can sell you some Benjamin Moore Paint ($40-45/gal) I'll try back in a few weeks and see if anything has shown up. read more

Love going to the store, close and in the neighborhood. Not necessarily the largest selection when compared the big box, but they are more helpful and pet friendly too! Thanks for your help Annie ace! read more

They have the most helpful employee named Steve who will help you with everything you need. He goes above and beyond to help. Everyone else there isn't that great, but find Steve and your hardware needs will be set read more

I was just thinking about how when Fido and Kitty's World opened around the corner, Annie's immediately stopped selling pet supplies and put up signs directing people there instead. Annie's filled a need in the neighborhood until another neighborhood small business opened and then went out of its way to support it. Pretty great. read more

This place is a Petworth fixture. Kind and knowledgeable, they make DIY repair fun. They have a great selection of products and while it may be a little pricy, it's well worth it. It's also a conviennent UPS pickup point for packages. read more

I have been to Annie's a few times now and am still happy that we have a hardware store in the neighborhood but I am less of a fan. Unlike many of the other individually owned hardware stores - like Frager's for example - the staff here is not knowledgeable so you have to know what you want as the staff will be unable to help you. I have had this experience across products - from paint, to keys, to garden. I hope this will change as new, more knowledgeable staff is hired. read more

Attended Ladies Night on 3/10/15. What a great event! I am new to DIY projects, and this store has become a wonderland to me. Staff is always SO helpful. Love that they sell Ale-8-1, a ginger ale made in my home state! read more

Anni's ace team are were friendly, they have a big selection.. but there a bit praise, I like them for the small things, but when I need to get something that expensive home depot is my choice read more

What a pleasant experience I had from the moment I walked through the door. Iluok, Nino, Jason and the young lady at the register were all respectful and extremely helpful. I only went in to get a few keys cut and ended up chatting it up with the employees and making a few additional purchases. This place has customer service down to a science. read more

Amazing and knowledgable staff. It has a surprising variety of products. The store looks small, but it packs a lot of quality inside. It is rare that they do not have what I need. The staff can offer advice on products and give tips on how to do home projects. A lot of the staff have a ton of experience on home repairs and they do everything they can to get you the best answer possible to any home question. read more

Great neighborhood hardware store that's easy to maneuver and is REALLY well staffed. I hardly ever have to track someone down for help. Very glad to be so close to this neighborhood gem. read more

Great service!!! Will continue to go for my hardware needs one of the manager Nino was great in helping me out

I'm proud to call Annie hardware my neighborhood hardware store. They can be more expensive than Home Depot, but you are not going to get this kind of customer care at Home Depot. the staff is always friendly and knowledgeable read more

A sizeable hardware store so they have a lot of stuff available. They even have 2x4s which can be hard to get at some of the other smaller stores. Staff is very helpful in finding what you need. read more

The staff is very knowable and helpful. I recommend that one go there for their hardware needs.

What a delight to have such a good store in the neighborhood! The young men in there are determined to please. I have purchased many items there, including paint for a recent project. They keep a record of your paint choices so that if you forget, Annie's has a record! Great vibrations. Pets welcome too! I don't have a dog but love seeing the neighborhood pups there! read more

It's so nice to have such a store so close to my home. No need to drive, can take a five minute walk and pick up a few DIY goods! The store is clean and well-organized, and the staff has always been friendly to me (and I've been there maybe five times now). The store is quite small, especially if you compare it to a Home Depot or a larger Ace, but they do have all the basics. The only reason the store doesn't get five stars is that the prices are definitely higher than other hardware stores. I do realize I pay a premium for having a store in the city, but the difference in pricing is quite noticeable. Still, if you live nearby, this is a great option and a nice way to support a local business. If you're driving, there are a few parking spots, and there's always plenty of street parking available. read more

Glad to have them in the neighborhood. Convenient and friendly though of course a little more expensive than big box. Great for tool rentals too! read more

Came here to get my keys duplicated. It's so fast and cheap. I was in and out in 5 minutes. I couldn't believe how great it was.

This place is the best kind of neighborhood business. The staff are always helpful (and also content to let me blissfully wander the aisles unbothered). Their selection is astonishingly varied - hits a great middle spot of new homeowners fixing up their place/families/gardeners/pet owners and all manner of DIY-ers. One day they let me take a few small plants home - for free! - that had seen better days, just because. Prices on some items are a little high (mostly those things you'd get in bulk at larger hardware stores), but mostly quite reasonable. They are also quite responsive to customer input - I'm hoping they'll be able to rent more tools and offer more classes in the future. Thanks Team Annie's! read more

I received a nice letter from Annie's Ace this past Saturday, presumably in response to my review on Yelp! Annie also included a $25 gift card for use in the hardware store. read more

Since relocating to 16th St. Heights nearly 5yrs ago, my wife and I have become regular customers at Annie's Ace Hardware. We've developed a level of comfort in the store, a trust of the employees, and a love of the owner. We've purchased many diverse items over the years, but one items stands out more than the rest and shines brightly in our lives every day. I found myself in a special situation in which I was offered the gift of a Weber Grill. I did a lot of research, locked in a specific model, and was ready to move on it. At the time, I was not sure if Annie's carried Weber's, but I wanted to check with the store because I preferred to do business in the neighborhood and with a store I trusted... to my pleasant surprise Annie's carried Webers. I went to the store and, initially, they TRIED TO DOWN-SELL ME!!! Out of concern for the limited space on my small row house rear-deck!!! You will not find such honesty, such concern, an attempt to down-sell at a your typical big-box operation. I appreciated the concern, but I was dead set on the Weber Genesis E-310 in green! There are small grills, and that use charcoal, and that are black or silver, but I wanted big and green and liquid propane gas! I got a great price at Annie's, and they received it at the store (from Weber) and assembled it there before delivering it to my home. We had our first child shortly after taking receipt of the grill, and the timing could not have been better. My wife loves food off the grill, so it was a quick and easy way to bring her happiness and comfort during some hectic times. It was also nice to get out of the house for a bit, get some fresh air, and just enjoy the singular and peaceful act of grilling. Last but not least, it was key to be able to cook meals (outside and on the grill), small and large, that left our kitchen clean and tidy! The grill is amazing and indestrcutible, and every enjoyable encounter I have with it serves as a reminder of the absolutely enjoyable experience I had purchasing it from Annie's Ace Hardware. read more

I cannot thank Donell and Tony enough for the above and beyond customer service they provided me with yesterday at Ace. I stopped in to rent a drill to install a front license plate bracket on my car (I'm not very handy when it comes to cars so I was a bit nervous), and they were both incredibly helpful from the beginning, really took the time to help make sure I was using the correct pieces, and offered to take a look at the front of the car. Tony looked for clips to attach the license plate holder and Donell inspected it, letting me know that I wouldn't be able to attach it as is. Donell went inside and came back with plugs and a drill, and in 95 degree heat (!!!) was incredibly kind and drilled a new hole, plugged both that attached the bracket, and then even screwed on the license plate. I truly am blown away with the knowledge, helpfulness, kindness, and professionalism these two employees showed me. After struggling and stressing about how I was going to attach it, it really made my day to be on the receiving end of such incredible customer service and meet two genuinely wonderful and kind people. Thank you again, Donell and Tony! read more

Annies is my go-to place for everything from plants for our yard, to toilet valve parts, paint, tiller rental, wood chips, keys, whatever. I even bought my lawnmower there. Annie's staff is always helpful. I'll be back very soon! read more

We stumbled upon Annie's Ace Hardware on our way to lunch yesterday and it was the MOST positive customer service experience I have had since living in the District (5 years now). We were actually planning to go to Home Depot after lunch so we actually had a list of things we needed. The staff lead us directly to each item. There were a couple items they didn't have in stock, but ordered them while we were there! We are going to pick them up tomorrow. They also told us they will keep those specific products in stock from now on. As a gay male I'm not thrilled about these types of stores, but I absolutely love this store and look forward to going back soon! read more

Great staff, great experiences every time. Its the small things - if they see there's a wait on one register, they get someone to cover; they always ask if you need anything, but don't bother you if you don't. For a medium-size store, they seem to always have what I need, plus a lot of "fun" stuff to surprise you. (Although they've ditched the soda bottles - sad!) Anyhow, I much prefer going here to Target, even though Target is closer. They have a plant selection that seems to get better each spring. Glad you're in the neighborhood, Annies! read more

Staff is super polite and helpful. Selection is pretty good. So worth it to shop here and not have to deal with Home Depot.

After reading the other reviews for Annie's, there's not much more I can add, except to confirm that it's all true. What an asset to the community! read more

LOVE this place!! I walk in with my list and the solicitous staff march off to show me exactly where each item is, then tell me about various choices. I am back on my way in no time flat!! read more

Usually love Ace's (the one on 14th is awesome and staff is very knowledgeable). Unfortunately, have had a few bad experiences at this one. Staff is very short and condescending. Ace says you can order paint online, so after getting a few samples that took forever, decided to order online and decrease # of people hanging out in the store during COVID... Checked online and they didn't have the color that I had just sampled from the store, so I called to see if they could mix it and I would head in for pickup. The manager informed me they don't do over the phone orders for paint, didnt care that it wasn't available online for the normal pickup system, or that I had the exact color information (just sampled it, wasn't just asked for "blue"). Told me to come in and order it in person and wait around while they mixed it. Asked him why, since I would normally be able to do this online but their system didn't have the color that was in their store. Said "not his problem". So, yeah, ended up getting my paint from Sherwin-Williams on 14th, who were much nicer. Wish we could bring Annie's back. read more

Super Helpful Staff, huge Stock of everything you need, Very friendly. I came in to get a tool that I wasn't very knowledgeable about and the staff found exactly what I was looking for and showed me how to use it. Also excited that the Bike House will be there on Saturdays! Highly recommend. read more

Best hardware store in DC, hands down. All of the staff I've interacted with have been friendly and extremely helpful. Also nice to have a place in the city that had a wide (compared to others I've seen in DC) variety of plants during the spring/summer planting season. read more

So so convenient. For it's size, it has a great selection of gardening, plumbing, cleaning, and even bike repair supplies, tools and accessories, paints and stains, concrete and mortar, adhesives and tapes. They even have a small amount of wood and trims if you need a little bit fast for a small project. It's a well-managed store and you're not likely to find out-of-stock empty spaces as you often do in Home Depot or Walmart. They can order larger, more exotic, and bulk items from the corporate Ace catalog and have them delivered to the store usually in a couple days. On one bulk purchase I made, I was able to negotiate a discount quickly and easily without standing in an enormous customer service queue and being passed to a half-dozen associates to get to the right person. They also rent tools. It's a great store. read more

As with most Ace Hardware stores, the staff are excellent and always helpful. Love this place!

What a great addition to the Petworth Neighborhood. Helpful staff, great selection and friendly service. They have everything you need to clean, maintain, or fix something in your place. read more

Awesome local hardware shop. Staff very helpful and friendly. Annie is almost always in there; she's a hardware maven. Prices are a bit higher than big box and contractor supply, but well worth the convenience and service. read more

Annie's is easy to find and once there, the store is tidy and well organized. The staff here were courteous and very willing to help which I very much appreciated. The only drawback was the guy I talked to about paint stripping could have been a bit more knowledgeable about the products. Still, I had a very positive experience here and will definitely be back! read more

Annie's is a good solid hardware store--it's great to have a local hardware store with all the little odds and ends you need for your home. And I love their flower and herb selection. My only warning? From my handful of experiences going there, there is only one person (wish I could remember his name--a young man, African American) who works there who knows how to do the wood stains and paint. If you want to stain a fence or deck, make sure you consult with him--**do not** buy wood stain with anyone else (unless you want a fence of rainbow colors you never wanted). My husband and I made four different trips to Annie's for wood stain. On one visit a worker mistakenly put our stain into an opaque (rather than translucent) base, so part of our fence is now a bright opaque orange, rather than the warm (translucent) stain we were going for. On another visit someone just mixed the colors totally wrong and the color was not even close to what it was supposed to be. The color we eventually ended up with was too light and not the color I wanted but we were so tired of trips back and forth (we don't have a car so each trip transporting back heavy paint cans we can't use is annoying), we just went ahead and painted our whole fence that color. Also, I love the map. It's great that the store has awesome art--and art that celebrates our community! However, the geography is wrong. What's labeled as "Petworth North" isn't Petworth--it's essentially 16th Street Heights. And Brightwood doesn't start til Missouri Ave. I know there are plenty of maps out there done by people who just don't know this part of the city and the artist prob just used one of those--but show my neighborhood some love! We exist. We're not the northern forgotten second child--we're our own special place. read more

Always great service. Everyone goes above and beyond. Jerry helped us in gardening and then found us at the checkout and helped us carry out our load! We love Annie's! read more