I always love coming by. Lisa and her team are always kind, efficient and caring. They are so…read morereliable and the customer service is great. I love how Lisa does my nails she truly skilled! The vibe is always welcoming and upbeat. Don't be put off because of how small the shop is, the quality and care is superb. Support small businesses!

Services were good the first couple time and then a steady significant decline. The ladies are nice…read morehowever they have no problem packing human bodies in their tiny space like sardines. The male nail tech seems disgruntled and is low vibrational. The last 3 times he did my nails they either chipped, smudged or 1 nail completed fell off. It's a shame because he has potential to be an excellent nail tech if he can put his ego to the side and learn how to serve his clients. After giving me a new nail set at my last fill in appointment he told me my next appointment will be a new set: I told him no way. They seem to view their clients as walking ATMs--it's an uncomfortable feeling: They constantly badger you to do new sets, gel mani-pedis or expensive "spa" pedicures even after you've told them specifically the kind of services you want/prefer--it's more "them" focused than client focused. Btw,I was never thanked for my $20-$25 tips --ever. This last appointment took the cake--nail tech dude nicked my skin with his super sharp nail tool and blamed MY skin for "growing too close to the nail". This happened after leaving me under the fan for 15 minutes while he enjoyed a phone conversation right in front of me--so I knew it was because he wasn't paying attention--he seems resentful of his customers and unhappy to do this kind of work. When I arrived for my appointment (no such thing really because they treat everyone as a walk-in) he and a young girl didn't move to seat me, I had to ask them if they were working today in order to mobilize them--mind you I was the only customer. That said, I won't be back. I'm big on customer service and positive energy and I pay well for it, but it's not to be found there.

Kelly was my nail tech. I received the best pedicure that I have had at this shop. The attention…read moregiven yo my cuticles was superb. The lavender scrub was outstanding. I will always request Kelly

Shop needs update, mediocre customer service. Waiting 30 minutes for a nail repair that I just had…read moredone last week. There is no concern for the clients nail health. One tech declined to fix my nail because she wanted to be on her phone. The other walked away and didn't communicate that she was on lunch. Very disappointing experience.

Update: Tiffany, one of the managers, was super kind and gave me a call after my initial manicure…read more She offered a partial refund, which I was happy to accept as opposed to a full refund, as the work was still done and the resulting nails were fine. She also worked with another manager at the store and was able to set up my next appointment with a specific tech - I believe it was Emily. Tiffany was very communicative via both text and DM on there Instagram account, which I used to schedule my next appointment. She was also there when I arrived for that appointment to ensure things went smoothly. Emily was very attentive during my service, and ultimately I was happy with this set. I did SNS and Emily finished with a gel top coat. Since I prefer to not have gel that is cured by UV, I may not return regularly. However, this salon has a huge selection of not only regular colors, but specialty colors as well, such as cat eye and jelly polishes. Jelly polishes are definitely on my list to try in the future, so I'll likely be back for that. I very much appreciate the team's outreach and support after my last review, and it's clear that they care greatly for the service they can provide their customers.

Okay, first things first... the parking situation is dire. I wish one of the reviews mentioned…read moreparking, because the situation is in need of help. No parking in front of the nail shop and no validated parking. If you live in the building above it's great! If you're a college student and can walk it's also great! If you're not in one of those two categories... buena suerte. The nail shop itself is very clean and has the cool neon signs that are all the rage. The music consists of the top hits. During my visit I heard several Beyoncé songs. They also give you wine/sparkling wine to drink. So the vibes are all there. I got a pedicure and it was okay. I wasn't overly impressed. All things considered, it's cool but I don't see myself spinning the block (coming back).

Melissa is great with nails!! She appointment only, but does a great job. Very warm, caring and…read morerelaxing atmosphere.

I absolutely love Sela's! I am always beyond satisfied with my mani and pedi! Melissa is a true…read moreartist! There's no need to go anywhere else, please visit Sela! A hidden gem in Hyattsville

True Story, this Spa used to be a Red Door Spa and this was my favorite place to be. Rewind, the…read moreRed Door went out of business and then another Spa came and went. Now The Spa at the Hotel has come to conquer the Luxury Spa experience in College Park. Vibe: I LOVE IT! Upscale, Intimate, and the amenities are perfect! Quality: Luxury hidden in College Park! I booked a Swedish Massage to start my bday week. They gave me a discount and a little gift, that was super sweet! So unexpected. Tyesha was fantastic. The hot stones put an extra touch on my visit. I definitely give this place 5 stars! Will be coming back more often. Parking is free up to 12 hours, you can use the amenities of the Hotel; pool, gym, and you can use the relaxation area in the Spa. You could totally be here for 8 hours. My suggestion to get the most out of this experience is book early! They also have a salon! Loved to see stylist of all races! Love it! Since this is just up Rhode Island, it's quick in and out the city! Thank YOU to the girls for being amazing! Xoxo

I'm not sure if I just came on an off day or what happened but it started at my arrival. I came at…read morelike 9:57 am for my 10am appointment (I don't love to wait in the relaxation rooms--I prefer to get taken straight back to my service). They show me around, very sweet front desk woman---and I get changed. I go to the relaxation room to get picked up for my service and I am just waiting. 10:10 am rolls around, 10:15. Eventually the woman comes back and she says "I'm sorry but the masseuse is not coming in today and there is only one person scheduled per day because summer is slow" ?????? I was just sitting there kind of dumbfounded because we didn't know she wasn't showing up before 15 minutes into my service? Mind you, I took off work to come to this so I'm not getting paid and know it's getting cancelled. So she's looking to reschedule me, and I'm like "ok well can I talk to a manager about a discount because this is kind of crazy" and she's like "yea idk maybe they can call you tomorrow". Eventually she comes back and she's like "oh one of the other ladies will come in but not till 11" so I'm like ok...and I asked for snack (bc I was planning on eating after but now it's pushed back an hour). She brings a bar and champagne which was nice, and I sit for 45 minutes waiting for the next lady. I get called back and she's asking how much pressure, I say light pressure and she's like "ok bc deep pressure we will charge you extra!" After I waited 45 minutes for an inconvenience...ok! So, I get on the table, the room is FREEZING like had to ask her to turn it up, she does --it's manageable now but still cold and she gets to work but her hands are absolute ice which took away from the service. Then, she absolutely digs into each and every muscle after i said light pressure--so I ask to lighten it up nicely and she's very nice and tries but it didn't go well. I, then, get into the shower to rinse off and I put the water all the way to hot bc I'm cold from the room---it's all the way on hot and the water is cool at best. I'm in there like shivering. I don't know what's going on today but I would implore people to find somewhere else. The employees are very sweet and kind but everything else just made it a subpar experience and for $250+ a service, things like this just should not occur in my opinion.

It shouldn't be this hard to get, and keep my nails done…read more Most of the nail technicians in here are (artistically) talented, however it's SO HARD to make an appointment. I have shared my concerns with the owner and asked her to implement an online scheduling system. She expressed reservations due to the fact that customers may not know what they want, booking one service online and then coming in expecting another. It's a shame to have such a valuable and sought-after product, but simultaneously making it so difficult for customers to get their hands on that product. Booking an appointment has become somewhat of a guessing game. I give them a date and a time of my desired appointment. They tell me that my preferred nail tech is not available, but NEVER say UNTIL WHEN. So I throw out another date. Same thing: Not available. On and on it goes. Instead of providing me with options (namely, telling me the next available date for my preferred nail tech, or other nail techs who have availability at that same day and time), they repeat what they don't have available, or ask me to blindly pick another nail tech that I've never worked with (I don't even know their names because I've never worked with them, so how can I be expected to pick them?). So I'm expected to be both psychic and memorize the roster of the staff here... Just to get an appointment?! In order to book appointments I had to call multiple times over multiple days until someone was able to give me enough information to book an appointment, reach out to the owner on Instagram, and even drive all the way to the nail salon.... JUST TO MAKE AN APPOINTMENT. I tried to make an appointment prior to the holidays before everything got booked up. Myself and another customer stood in line for at least 20 minutes in a practically empty nail salon while the owner's mother did someone's nails before she finally addressed us. Even then, she only handed us a register paper and told us to write down what services we wanted and when we wanted to come in, telling us that someone would call us to confirm (which never happened, by the way). We could have saved a lot of time if she had just asked us to do that and leave the paper on the counter while she finished her customer. After waiting 3 days, I finally called the salon and was told that they did not have my appointment request. Not surprising, given that it was scribbled on a piece of receipt paper that was given to me. Somebody probably threw away thinking that it was trash without following up. I tried to book my next two appointments to avoid this headache and was told that in order to book an appointment with my preferred nail tech, I now have to follow her on social media and DM her to try to book an appointment with her there. REALLY?! Instead of scraps of paper, or having to stalk somebody on Instagram, why not keep an old school appointment book, or even one online? It's really not that hard. These nail techs are also not great with time management. Many of my appointments have had to be rescheduled... For the middle of my work day. (Thank goodness for remote work) One of the (now former) nail techs completely forgot about my appointment and passed me off to somebody else without even acknowledging me or her oversight. Another nail tech pressured me into making an appointment earlier than I wanted, only for her to show up 45 minutes after the appointed time. No phone call, no update, no communication whatsoever. Just me sitting there wondering if this was another canceled appointment that they forgot to communicate to me. I say "another" because I had an appointment with the same technician that she canceled, but the salon did not leave me a message to let me know. The only way I found out is because I wanted to add something onto my existing appointment and when I called the salon, I was told that I no longer had an appointment because that person decided not to work that day. In addition to horrendous time management and the hoops you have to jump through to get an appointment, the nail retention is also poor... And ultimately that's why I chose to get my services done elsewhere. Like I said, artistically some of these nail techs do a good job, but in terms of actual quality of work... Not so much. I tried to make it work, because finding a new nail salon can be a pain. However, I started experiencing substantial lifting of my nails after practically every appointment. At one point, I even developed nail fungus under my acrylic, which one of the nail techs ignored completely and just covered with acrylic, and another who tried to tell me "That's not nail fungus, it's bacteria". Whatever it is, it's not supposed to be under my nails... And it wouldn't be if the work was done correctly. Aesthetically, this is one of the nicer looking nail salons in the area, but looks are deceiving. This salon presents a lot of challenges from a booking, customer service, and quality of work perspective.

Good pics on Yelp, poor communication and treatment/ hospitality…read more. I called to schedule an appointment to ensure they had time for me and they answered yes. I walked in, was rushed to pick a color instead of greeted. Said I could grab some water, which was nice. The mumbling in Viet started as soon as I sat down, could really make you feel out of place. (Just because someone doesn't know the language doesn't mean they don't hear the tone and can pick up on context.) Cut me twice, apologized, and a couple other hiccups that I won't bother to mention. She lightened up throughout time, but I may have to give it a second thought before going again.. I still tipped well because the actual nails came out good. (My total ~$96.00)Not to my like, as she was not easy to tell what I wanted done. Lady came in right to the end of my service with an appointment, and needed to get acetone removed from her hands that lady doing my nails had wrapped in foil and said, "excuse me- can you--" (I'm sure her hands were either hurting or were uncomfortable), and lady doing my nails interrupted her loudly in front of the whole salon, to say she's almost done with me. I felt terrible for her since she had an appointment on top of that. The fact that there's a lot of competitors for you (Nova nails) should push you to improve in timing and care with how you talk to clients and be careful about what you say you can and can not do for a service. I'm still looking for a place that is both well at communicating with clients, and has the skill set for an awesome set. Please remember to treat people kindly. How you make someone feel is really important.

I love getting my nails done here. The new owner is very sweet and personable. She really takes her…read moretime with you and aims to please. She has also ordered hundreds of new colors so you're sure to find something you like. Do yourself a favor and go!

From the owner: We treat you like royalty! Come get a full manicure, pedicure, and royal spa treatment! Our…read morefriendly staff are here to bring out the best in you! Come see us today.

I moved away now, but just wanted to say that Lennie was fantastic at her job and always did my…read moremanicures so well. I will miss her company and her expertise!!

Walked in on a Sunday and got serviced immediately! An…read moreolder lady with purple? glasses did my toes & I literally didn't have to say a word. She did my nails so perfectly, exactly how I like them without me saying anything. I love her! Can't wait to return and have her do my nails again