I was gifted a groupon for James F Edwards Photography @ Pharaoh Studios for a 45 minute photo session plus prints. Decided to use it for our family holiday card shot.
Our first session was cancelled at 10:30pm the night before due to a power problem at his studios (ok, this was an understandable cancellation issue - but how about you call your client before 10:30pm the night before to discuss this issue?!). We then rescheduled for the following week. The morning of our second appointment, his studio crew decided to take the day off after other appointments (before us) cancelled. I was busy getting the whole family ready for the shoot so could not answer my phone to get the call that they were leaving. Basically, we were stood up in our Sunday bests.
Horrible business, lousy responsiveness, last minute cancellations.
Business 101 - Don't send your crew home when you have an appointment scheduled. It doesn't matter if the person doesn't answer their phone the morning of the appointment. Assume they are coming, and implement a cancellation policy!!!! read more