I've had two separate purchases that went very well and I'm very happy with both machinesread more

one of the new mechanics they had working on one of my toys was really knowledgeable! He explained…read morethings so I could understand it. Did a really good job all around!!! His first name for sure was Chris . Last name im guessing but I think it was Hein?? Regardless look forward to going back again ! Great service!

Called over and asked if I could get an oil change while I waited? "No problem, we'll squeeze ya…read morein." Stood there and watched everything with an interest in maybe DIY next time. Was I asked to wait outside or in office? Nope, we talked bikes for about an hour and these guys answered questions as if I'd paid for a class. Nice people, fair pricing, and solid professional service. Not many, if any, good bike shops around this Northside area of the city, especially one that will do the work that day. Five big stars for the guys at EPM!

I brought my Suzuki motorcycle here for its 3k mile service. Mike and his team gave great serivce,…read morewere straightforward/honest, friendly, and responsive. They tuned the bike up making it a better ride and ready for the riding season. I highly recommend coming to them for your motorcycle service/repair needs.

Excellent customer service!! I called Saferwhole sale in new lenox and they were extremely rude and…read moreimpatient. It's like night and day between them and Express Powersports. My husband and I purchased a bike from here and we felt we got our moneys worth. The owner and his staff were very friendly and informative. They were able to answer every single question and took their time with us even though the Store was pretty busy with other customers. I would give them 100 stars if I could. The owner not only helped lift the bike up into our truck, but went an extra step to put cardboard down in the trunk so the gasoline wouldn't leak out into the car. He also didn't just sell us a bike, he went through maintenance, and proper care of the bike with us. We left away feeling good and our son has been enjoying this bike ever since. We will definitely be coming back once our other kids are age-appropriate to ride a bike.

I just purchased a 50CC scooter there for my daughter. I can't recommend Rick and team more. From…read morethe start they were clear and upfront with every cost. The scooter was ready to go when asked including extra service beyond the normal "put it together" (new oil and plugs ). Rick spent a lot of time with me ensuring I knew all the licensing, maintenance and usability of it - would never get this at a big store.

Charged me 33$ for a sportster primary cover gasket. Just the gasket. No greeting at the door. No…read moregreeting at the parts department. It's almost like they are promoting Amazon or J&P. At least they had what I needed and didn't try to ask me about my day.

Thank you for selling me the 2004 harley, great staff, prompt delivery, great price,tons of bikes…read more Impressed that you take the time to show any imperfections if any before we look at them. I especially like and prefer low pressure sales, especially when the bikes sell themselves. Becca thank you

This is Mike Orlando, I cannot say anything bad about this business. Their prices are excellent ,…read morethe customer service is outstanding. They are very experienced on working of all my equipment. Graham and Billy are amazing to work with. They have a great showroom, with awesome selection of ATV's, snowmobile's and much more. They are very quick at repairs, and stand behind all their work. It has been one of the best experiences with this team!! They have a customer for life!! And if you want something, this will find it... Best experience I ever had!

Bait and switch beware. They posted 3 fake ads for a highland cfmoto for $24,499. I drive an hour…read moreto get there to pick one up -- only to be greeted by a salesperson that lacked any kind of business acumen or general help. It was awful. And, he states they are $30k and must be a misprint. Then he goes on to explain their service fees, transport fees, assembly fees, etc. crazy. He then looks on the website after basically calling me a liar only to find all three posted for the $24,995. It was so bad, I had to state that I didn't come to fight or be treated that way by a sales person - crazy that this place is in business with people like this working there... I hate the bait and witch tactic - beware...

Great out-of-state purchase experience with Road Track & Trail!…read more MJ was the salesperson that helped me purchase a 2018 FLHC Harley Davidson, shipped to me in California and arrived in great condition. MJ was responsive and answered the many questions I had. I asked for more detailed photos and a short video. MJ was happy to get those to me quickly. Paperwork was easy and He stayed in touch throughout the process. Title arrived quickly and via certified mail. Price and condition of the Harley was spot on. No surprises when I took delivery and a great deal. Battery had a decent charge and fired right up. Shipping: Haulbikes was who RTT used to ship the bike to California. The overal shipping experience was positive and Haulbikes did send me an initial ETA and email updates along the way. Haulbikes was a couple weeks later than their original ETA but that was still more than a week EARLIER than what MJ had told me to expect. MJ did a great job setting the correct expectation around shipping times. Overall a fantastic buying experience. I would not hesitate to purchase from RTT again and highly recommend them to California and out-of-state buyers. Thank you MJ & RTT for making my first motorcycle buying experience a great one.

It's been almost two years since I took delivery of my 2003 Road King Classic and MJ and the…read moredealership knocked it pit of the park! Amazing machine and amazing people! Thank you MJ for making this possible! I love my bike and think of you all when I ride! Class acts all around and I highly recommend them!

I brought my 2025 Tacoma in for 5k service on 2/20/26 and afterwards Matt Farbo spent close to an…read morehour if not more helping me better understand all the electronics on my dash. He is extremely knowledgeable and thorough. He was not my original salesman so had no obligation to me. My original salesman was also good (not working at this time) but I did not grasp everything at the initial time of taking ownership of the truck and needed a refresher. Matt gets top rating for the time he was willing to spend with me and his way of explaining how to use all the bells and whistles the truck has to offer, Also Larry in after-market sales was in even though it was his day off and was able to help me on a matter related to my wheels. Both gentleman were outstanding. Bill Briody

I called (6/23/26) in to discuss buying a 2026 Grand Highlander Hybrid Max Platinum and somehow…read moreended up stuck on a 30+ minute call with David (Dave). I've dealt with plenty of dealerships over the years, but this was hands‑down one of the most obnoxious, condescending interactions I've ever had. The second I asked a completely normal question about whether there was any flexibility on price -- not a huge discount, not some wild demand, literally just a basic buyer question -- he instantly flipped into lecture mode. Talking over me, laughing, acting like I was out of line for even asking. The attitude was unreal. It felt less like a sales conversation and more like getting scolded by someone who thinks they're doing you a favor by letting you buy a car. Then I checked their reviews and realized this is just who Dave is. Multiple people describe the same crap: long lectures, talking down to customers, mocking people for asking basic questions, acting like he's the gatekeeper of Toyota pricing. My experience wasn't unique -- it was the pattern. And the scare tactics? Don't even get me started. He kept insisting that "every other dealer will charge you thousands more," which is complete fiction. Every dealer I've talked to is at MSRP with no markups, and several have already given me written quotes that are lower than Pauly's. One even knocked money off immediately with zero attitude. Meanwhile, Pauly's over here trying to convince me the rest of the market is imaginary. Then today (6/25/26), another rep from Pauly doubled down with the same energy -- implying the other dealers I'm talking to "might not be transparent" or "won't honor their numbers." Funny, because the only place I've gotten shady, condescending nonsense has been Pauly Toyota. The projection is wild. I was ready to put down their $1,500 deposit, more than 20% down, and use my own financing. I wasn't asking for anything crazy -- it's a Toyota, not a six‑figure luxury car. Even a small discount still leaves them making plenty. Instead, I got attitude, lectures, and zero respect for my time. If Pauly wants to advertise transparency and fairness, maybe start by not treating customers like they're stupid for asking basic questions. Based on my experience, the only thing transparent here was the arrogance.