They tuned up my Vespa. It was completed ahead of the estimated time and is running great.

They just want your $100 deposit fee for a diagnostic with no intentions of repairing.

I took in a moped for a tune up, new carb, some body work and to address smoking and leaking. I had the new carb and it took some fitting to get it on as the old carb was not formatted the same. $500 and a week later I Got it back and it was still smoking and leaking. So I took it back and they charged me another $400 to put on a new Piston, rings, gaskets and crank seals, which the moped definitely needed but should have been addressed when I first brought it in. When i got it back the second time, It would not idle anymore after about 5 minutes of running and it was still smoking. So I decided to crack it open and see exactly what they had or had not done. Normally if you get any 'tune up' on any vehicle, the spark plugs and filters are changed out, along with any old/worn parts. As you can see from the attached photos, Q9 DID NOT change out the petcock or the air filter. They did not put in a new spark plug either. The petcock, I might understand but not only does the petcock look very worn but the hoses (which contain FUEL) attached are old, freyed and still LEAKING. The air filter (attached photo) was the old one still stained with time and oil. This was a huge waste of time as much of this should have been address on the first visit when I clearly requested a tune up. It is an old moped and old mopeds need a lot addressed. I have ordered the new petcock, hoses, spark plug, air filter and will be putting them on myself. The cost for what work they did do is acceptable but the work not done indicates a lack of ability in properly testing the issues and applying the actual work requested. A leaking fuel line is a nasty and dangerous issue to leave on a vehicle and not changing the spark plug or the air filter is just down right incompetent. read more

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Ordered a kids 2 seat go kart back almost 9 months ago. Paid for the shipping insurance which was extra of course. The delivery group called me with no way to unload it at my house and I got him on camera pushing it half off the truck then dragging the steel crate across my driveway and letting it hit the ground. The shipping driver called me to tell me he got it out and also said it was very poorly strapped to the point where they had to repackage the cart after a truck broke down and had to switch to a different truck. I presume this is when most of the damage happened. I arrived home after the delivery which I discovered on my cameras his technique, and took photos of all the damage to the crate and the machine frame. I reached out to the shipping company who told me to follow Q9 procedure. I then called Q9 who said to open and build the whole thing and inspect it again to file a claim. I did as they said and built it. Many part of the roll cage were bent to.the point I had to put a bar over them the leverage it enough to get other parts bolted together. There were several areas warn down to the metal. So I filed the claim with Q9. For the first 3 months they would respond to emails when I asked about updates. I have not heard a peep from them in over 6 months. When I call I get shifted around to other departments. This is beyond unacceptable and should have been handled months ago or at the very least reach out to your paying customers. I paid for a new machine and insurance, not a bent up scratched to the metal in multiple places beat up machine. read more

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tech doesn't know how to repair a chainsaw - paid $108 required before they even look at what you bring in - a month later still not running and $108 spent for NOTHING!!! Take whatever you have to someone reputable instead. you'll be money ahead read more

I took my Gotrax Raptor Pro 2 (e-scooter) to Q9 power sports because the rear tire was wearing in 1 spot, the front tire was fine, but I figured if I'm replacing the rear one, I might as well replace the front one 2. The Raptor is designed to go off road, but I wanted some beefier tires for off roading. They contacted me with a quote of about $300 parts and labor, I said go ahead. I picked up the scooter, took it for a short ride and the front tire fell off the rim. I contacted Q9 powersports and informed them of what had happened, and they said to bring it in, and they would get the tire back on the rim. I took it back, they did inflate the front tire, and I took it home again. I was pulling the scooter out of my driveway at about 7mph and the front tire came off again and I was flung off the scooter. I contacted Q9 powersports AGAIN and said the front tire just came off again, I need you to fix this. Now I've been very reasonable so far, but it was getting a little crazy that this keeps happening. They told me to bring it back and they would take care of it. I took the scooter back and left it there expecting a call from them to let me know what was going on or if I could come and pick the scooter up, nothing. I waited and waited and waited without any contact from Q9, so I call inquiring about the scooter, they said they were waiting on a part and if I wanted to wait so they could check if the part came in I could wait, so I did. They got back to me and said the part came in and I could pick up the scooter later that day, I told them I would not be able to pick it up that night, but I would come and get it the next day. Recap- Spent $300 parts and labor to replace both tires, front tire came off twice, going to pick it up. I get there and they say I can go upstairs and pay for what I had done, I was confused and said pay for what. They tried to charge me $85 for labor, $20 for a tube that was installed and $4.68 for fuel and grease. WTF!!!!! I know for a fact that the Gotrax Raptor Pro 2 tires came with tubes in them, I know this because I contacted Gotrax and they informed me the tires should have tubes and from the manufacture they come with tubes. The guy was arguing with me saying that my scooter didn't come with tubes and I know he was just trying to cover. What happened to the perfectly good tubes you removed from my tires the first time, did you charge me to put my original tubes back in the tires. Most of the people were nice but the service is trash, I'm a service manager at a dealership so I deal with upset customers every day, I honestly don't take/waste time sending/filling out surveys and I know that people only bitch about the bad but this needed to be out in the world so this possible doesn't happen to someone else. Side side note they were referred by crazy Lennys on Odana rd, I will be contacting them to inform them they should reconsider sending people to Q9 power sports. read more

Returning customer from a couple years back. My machine went out of stock and they promised it would probably have some upgrades. And it did. Sure it took a couple months for the new shipments of fresh models to arrive, but it was worth it and the bike was trouble free. Recently purchased a new instock quad Tuesday afternoon and received it Friday morning. Shit Amazon couldn't pull that one off. Quads great thanks Q9 PowerSports read more

Q9 PowerSports USA - Tao Bull 200 - ATV Rentals/Tours Near Me - Madison, Wisconsin

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I bought a mini jeep. I must have good a lemon. It is constantly breaking down and i am not a mechanic or great with fixing things. I work with Q9 and get it going and the next week it is broken again. It just seems silly that I am putting so much time into a toy that is less than 8 months old. Constantly breaking down is not a good thing for a brand new jeep. Do i like the concept yes.....do I want something that I spend more time fixing it than my kids can play wit it NO. read more

Being truthful service dept terrible wrecked my maddog trike. They tried to tell me that each time I went there that they took it out for a run a 5 mile run to see that it ran fine yet no Milage shows on my Speedometer put a part on in wrong place didnt connect air intake to carb left tool pinching gas line read more

Jeremy Kuehni is now calling me making threats. Jeremy Kuehni from here is absolutely rude. They sent me a single item that was suppose to be for a set, but when I'm asking about the arrival of the other item the answers I get are that they aren't sure where it is or when it will arrive. Then the guy tries to blame me and tries to make me look bad for pointing out the fact they even refused to help me confirm sizes before, then shipped me out a single part that I can't use. Still have no idea where the item is and the owner is just rude to help. First claimed he would contact CS then got rude and told me to call them. Never have I dealt with someone so pathetic. Edit (sent to Jeremy): about time I get some service though. As I stated I ordered a single item which was a set... you already stated your company would have contacted me if there was a delay, but there is a delay and no one ever contacted me. When you sell an item as a set, ship it as a set, or at least tell the customers what's going on. I called about my order, I even tried to cancel my order because of how long I was told it would take... but even still, your phone support claimed my whole order had shipped and your website system also claims my order has shipped, but yet I did not get the whole order, and instead got one item of a 2 item set, with an altered invoice. Side note: Don't blame people for your mistakes and your company's mistakes when all your public information and business information is available online. If you portray yourself to come off as pathetic and as a petty thief, someone calling you 10 times is the least of your worries. read more

I can not recommend strongly enough that you buy nothing from here. Scooter was arrived with damage all up the right side, body panels broken, scratched , gouged, body panel attachment points broken. Seller refused to replace. Also refused to let me return the scooter unless I paid for return shipping and let him keep 20% of the purchase price. Disputed with my credit card who refund my money. Seller has made no attempt to retrieve scooter. Today he emailed informing me he was calling the police and reporting the scooter stolen. If you by from here, put it on your credit card so you have some protection from these practices. read more

Purchased a motorcycle in May. Was told a week later it was out of stock and given a delivery date for first week of June. It is now August, and I have yet to receive refund, product or response. read more

When have you ever bought anything and not received a bill of sale for 3 weeks!?! They are extremely unorganized and rude. If you expect to buy your bike, wait 7-8 days for arrival, put it together and ride, think again. You'll have to wait 8-10 more days for a bill of sale and certificate of origin to title and tag your bike. Go somewhere else to buy your machines!! read more

Strung me along for 6 months waiting for my ATV to be delivered. Then canceled my order. They gave me no option to purchase a different machine. I did notice they raised the purchase price for the ATV I had paid for by $400. Guess they decided they could make more money from other people. read more

It somewhere apparently my money is not needed here as they automatically profile you as soon as you walk in

Terrible customer service. I had a moped delivered in May. In June, the speedometer stopped working, the muffler fell off and it doesn't run beyond 5 mph. I emailed and called customer service at the number they told me. It has been month nearly and to date, no one picks up the telephone or returns messages. This moped is less than 90 days old and useless. How is this a viable option for those wanting to purchase from this company? read more

I got a call from a woman that works there, she had a very aggressive and nasty tone over the phone, the products are overall nice but cheap, and the customer service is wack. read more

Worst place ever do not go Jordan is a idiot they don't know nothing about the product they selling bought 3 bikes from them last year with the extended warranty for six months had to take the bikes back after every ride they do not fix the bike properly all they want is your money had to follow my first mind and take it to the tool store in Chicago and that was the best thing I did I live in Wisconsin but the 2.5 hour drive was worth it they said they bike was not worked on properly and they also said madison q9 power sports always f*** things up I just got the bike back from them not even a month ago I spent $180 with them and had to take it to Chicago and spend another $405 to repair my son bike stay away the whole shop are f***ing idiots.Thats my two cents read more

This company has lied to me way too much. I called late May and asked if I ordered dirt bikes for my kids when I should expect delivery and was told mid June. Mid june rolled around and no bikes. So I called and was spoken to like a child, the representative was extremely rude and condensending. She told me they were having issues with orders but they would get the bikes in now mid to end of June. I told her at that point it was already mid June and she then kept repeating very loudly over and over again "you done talking", then told me obviously if it's already mid June then wait until end of June. End of June rolled around, still no dirt bikes were delivered. So I called again. I was told the and thing as before, all lies by the way to keep my money. They now told me they were getting the bikes in mid July. Mid July came and went so I finally called again and immediately requested my money back. I was told I would receive my refund money back in my account within 3 to 5 business days. That didn't happen so I emailed the company and was emailed back and was told they were experiencing slightly higher than normal delays in refunds and that I should wait another 1 to 3 business days. Well I did wait and wait and wait and I still do not have my money. This company to me are nothing but scam artists who in my opinion have stole my money and scammed me. I have hired a lawyer. I'm going to sue the company. I cannot believe this company has not refunded my money. Nor can I believe this company is still in business operating legally. I have also filed a complaint with the BBB and I am now contacting the consumer protection for fraud, scam, theft for not returning my money and for unethical blatant switch and bait lying to consumers. If I didn't have one of my calls recorded and the email chain I do, I don't know if anyone would listen to me. Glad I have that recording of how horribly the representative was speaking to me on the phone. She was not a pleasant or seemingly intelligent person. read more

Q9 PowerSports USA - ATV Rentals/Tours Near Me - Madison, Wisconsin

Placed order and should have read all of the poor customer service comments. Buyer beware!!!! Not worth the hassle. So much for cheap prices. You get what you pay for. read more

Scratches, poor customer service, and the customer is not right. Well....away we Yelp! We got our daughter a new gas powered four wheeler for her birthday this year after years of having a little electric one. After researching we found what would be the perfect one. Not too expensive and just the right amount of power (and has a governor). So, we found the local dealer for this model and it was Q9 Powersports. So, we take our daughter in and she picked out the color she wanted. Awesome, we can take it home that night. Happy daughter! So we purchase the four wheeler and they take it to the back to get it tuned up (about 5 minutes after we picked that machine). We glanced over the machine quickly (probably a mistake to be so fast about it) but we had a baby who was hungry, they were about to close, and we wanted to get home. About 30 minutes later they let us know it is ready and something that is nice....free helmet with purchase of the four wheeler. After a very quick overview on how to start it, we loaded it into the truck and were off. We get home and unload it and notice that the undercarriage has scratches all over it and chipped pain all over as well. Yes, I should have looked it over more. I immediately called and left a message asking about a new body or touch up paint or anything. Seriously, we just bought this and your sales person (who we pointed out a few scuffs on the machine too) did not say a word? Three days later I never got a call back so I decided to call again. I let her know I called before and was wondering why I never got a call back. "Well, it was not worth us calling you back." Uhhh...really? I am a customer...even if you are not going to do anything at least call me back. Well, I explained the situation and she told me we bought it as is and that that. Really? Nothing? Not a "sorry" or "what can we do to help." Nope, just an "it's yours and you should have looked it over better." I am sorry but when you buy a car, boat, or any vehicle the dealership does all they can to make sure you have the perfect product. They obviously did not and did not care that it was not. As she continued to treat me as a moron and downtalk to me I asked her "so you are doing nothing about this? No touch up paint or anything?" "No, you bought it as is but I will send you a sticker set." WHOOOO HOOOO...stickers! I am happy with the machine minus the scratches and it is a nice machine. I guess I do not like being treated like a moron and do you blame me? If I really wanted that I would just sit at home and listen to my wife talk about me (I AM KIDDING...love you baby). So...welcome to Yelp Q9....1 Star for you and your shitty customer service that would make a brothel in the wild west look good. read more

Purchased a new go-kart from this company last year. Kids being kids, the front a-arm got damaged. I first reached out to Q9 via email in November and didn't get a response. I finally called them in March and they said to email them with pictures, I did that and they responded in a timely manner that they were working on getting pricing and availability together. I hadn't heard anything for a couple weeks so I emailed them again to request an update. They responded rather quickly that they are still working on it. I waiting nearly 3 more weeks and finally sent them another email requesting an update. They finally responded the next day with the list of parts and pricing. I let them know a few days later that I would like to proceed with the order and asked them how long it will take to receive the items. They said 5-10 business days. I received the invoice via PayPal and paid it upon receipt. Fast forward to mid-May, 11 days since items should have been shipped. I still hadn't heard from them, so I sent them another email requesting an update. Emails have been polite between both us and them up to this point, however, this is where things slowly go south. Due note the pattern: they have ONLY responded when they are emailed. They have not initiated any emails to let me know the status (poor customer service). This is where things turn a bit sour. They responded immediately (within 3 minutes) stating "We are awaiting word from the manufacturer on the invoice with tracking and will get that information to you as soon as possible." They are still polite however, they should have had the invoicing figured out so once the items were paid for, they got the final invoice from the supplier with shipping. I responded back stating: "Thank you, but per a previous email, these were to be delivered in 5-10 business days. Why is there a lack of followup and still awaiting word from the manufacturer? " Their response: "Because the manufacturer handles the shipping and we are unable to dictate their shipping terms and the speed at which the items arrive." This goes back and forth with Q9 asking if I wished to get the parts elsewhere. I said I'd rather get the parts from them since they are who I purchased the go-kart from (I think it's the right thing to do). I told them I wasn't going to cancel the order but to please send me a response by Tuesday the following week. I waited until Wednesday and still hadn't heard back from them, so against my better judgement, I email them requesting if the items have shipped. It's been 10 days with no response. A dispute was opened the same day with PayPal for non-delivery of purchased items. They have also failed to respond to PayPal. This review is part towards Q9 and part to serve as a warning for all go-karts (and probably the rest of their line of vehicles) made by DongFang Motors (Ningbo Dongfang Lingyun Vehicle Made Co.,Ltd). These karts are sold under various names: Rambler, Viper, Vitacci Rambler, Captain, and probably other names. Typical model number follows this sequence: DF-engine size-model: DF200GKA. Admittedly, the karts themselves seem to be well built. Ours has had zero issues (in fact, it started right up a few days ago after not running since November). If you need parts, don't count on it. I've emailed multiple companies that sell this line of karts and only one has responded that said they can't get parts for these go-karts (I do question why companies sell this manufacturers' stuff). I've emailed the manufacturer's office based out of California, which accordingly to their website (www.df-motor.com), they have parts in stock in the warehouse. They haven't responded either. It should be illegal to sell any type of vehicle in the United States that you are unable to get parts. All dealers should be required to have parts on hand or have quick access to parts through stateside warehousing, which, oddly enough, this kart didn't even ship from Q9. It came from a warehouse in TX, so, that would be a perfect place to house spare parts. Thanks for reading! I hope you are able to make a better and well informed decision when deciding who to purchase a Chinese made vehicle from and whether or not you are able to get parts. I highly advise you to ask the selling dealer if they can get parts, and if they say yes, make them prove it first, if they can't - run away, fast! I wish I would have had the foresight to have done this. I'll now have to see if there is a local fabricator that can replicate the part I need so my kids have something to enjoy this summer. read more

The worst customer service I've ever encountering. Q9 ships through road runner freight. We placed our order on August 8, 2019 with a contact that says it's delivered within 8-10 business days. After 2 weeks of being told to "be patient" from Q9 we were informed that road runner never loaded our crate onto the trailer and the bike was still at LAX. Road runner gave us a new tracking number for the second shipment and we were promised by Stacey for Q9 that the bike would arrive in Milwaukee, WI on Monday August 26th. Tracking the shipment this morning the bike is still in New Mexico, with no estimated time of delivery. (Just to be clear it took over 3 weeks for the bike to move from LAX to New Mexico) I tried to call Q9 this morning and the manager (Dalton) was ironically "stepping into a meeting" but passed a message to "be patient" through the receptionist. It will be almost a month since order date before we receive a product that Q9 has already been paid for. There has been no effort or care on Q9's side to deliver a product they have already been paid for. If you have any questions about Q9's customer service just look at the responses from both the owner and manager they post on PUBLIC platforms. The reviews speak for themselves. read more

What an absolutely awful experience. I notice the same story repeated again and again with the owner saying that people ordered out of stock machines and so the wait is justified. I ordered an instock machine in May. They told me it was in stock, than a few days later they called and told me it was out of stock but not to worry, they were expecting a shipment late may early June. I said sure, I can wait 3 weeks. I ordered the ATV for a hunt I had in late October. June passed, I e-mailed in late June, they told me July. July passed, I e-mailed in Early August, they told me September. September passed, I e-mailed and they told me October, maybe November. When I ordered there was another place that was slightly more expensive that had machines in stock but I would have had to drive 4 hours to pick it up. Had they been honest with me at the start I would have done that and would have had an ATV for my hunt. 5 months I waited on an ATV that never came. They were thrilled to give a refund, because they have over sold the machine to other people for 400 dollars more than I paid. They act like they are being saints for offering a full refund, the issue is that is not how business works, I had 1500 dollars, I wanted an ATV. You took my money, held it for 5 months and never provided an ATV, you suck. I have worked through the entire pandemic, don't whine to me about pandemic blah blah blah. read more