Derrick was very thoughtful and helpful. The store is very lucky to have him as an employee, he…read moredoes the store credit for how he helps and treats each individual person with kindness and respect

A Clean, Organized Store With Plenty Of Inventory And Depth. Excellent Customer Service With Both…read moreEric And Travis Being Polite, Knowledgeable And Willing To Listen And Help. Most Importantly They Know The Value Of Satisfied Customers And Provided Excellent Help And Service After The Sale. Highly Recommend There Expertise, Knowledge And Willingness To Be Of Service During And After A Sale. When Your Looking For Advise And/Or Parts Start Here.

On a recommendation from Bubba at Parks Motors to use Gerry at Autotrim…read moreTo get the car touched up with some new stripes. We are not and I mean not disappointed. She's back to turning heads again. Highly recommend for quality, speed, value and overall experience! Don't look anywhere else, this is the place to go!

Review from past bc appears they started new account - Very disappointed with the failed promise…read moreand poor service delivery of this company. Bought a Jeep from dealership next door & got promise of leather seats to be installed by Auto Trim. Once installed, seats were bubbling and leather was not tight. Took it back to them and they promised to fix the the seats. Took several months to get replacement parts in & then reinstalled. Once reinstalled, they then told me bad craftsmanship was only for front seats & that back seats were not included, which all seats were done poorly. My only fault (besides agreeing to get leather seats after the fact) was to not get the repair request in writing. When the story changed at Auto Trim, I thought their word was worth something, and I was wrong. I would avoid dealing with these folks based on my exchanges over the months to fix this. If you can't avoid it, then request everything in writing so you can hold them to account of what they promise. One last note - was speaking with owner about the shoddy work that was done, and this gentleman without a word just walked away from me & claimed I was nitpicking. He ended our conversation like I was his stepchild that he disliked rather than a customer. I showed him & his staff nothing but courtesy & respect in all my dealings with them, even when they cancelled on me, didn't return my phone calls & couldn't get things scheduled as promised. I really tried to work with them & get this issue taken of, but they missed this opportunity. And after all of that, to treat me in such a poor manner, I can only assume speaks to his character & commitment as a person (& that of his business). I posted 2 pics of the backseats to show the quality of the workmanship that Auto Trim claims to be acceptable. Update - received a call back from Auto Trim within a few minutes of leaving stating they didn't like unhappy customers & were willing to try to fix backseats. However, 9 months later of following back up with no answers. Wife just got into contact with them & they told her that they lost the replacements & for her not to call back. Please look closely at the photos of the shoddy work these guys did so you'll know what they have tried to pass off as their work. What those photos show is a reflection of their lack of expertise & professionalism in the upholstery industry. I would steer clear of these guys and by extension, the Columbia Jeep Dealership for not following through on their promises to new car purchasers.

several times I have gone into this location only because it is right down the street from my…read morehouse. And several times I have walked out because nobody has even acknowledged me being there. This last time I stood in front of a counter where a guy was working on a computer. I patiently was waiting. He never once said anything to me even to say I'll be right with you or anything. And then just walked off into the back room. All he had to do was say someone will be right with you or I'm not open. You'll need to go over there anything but walk away without even acknowledging me, and when I called out and said ''you're just gonna walk away?'' I got no response.

I needed parts for multiple vehicles and called Mike at the Bear Creek store. He was very friendly…read moreand had great suggestions over the phone. He was even more helpful - pointing out a variety of options - when I arrived. What a great experience!

We took the truck into Dixie Diesel mid Sept. after a trouble light came on while taking our RV…read morefrom Tx to Michigan. This shop was the greatest find my husband has had. Jim helped him (Fred Brown) to help diagnose and get our turbo sensor replaced ASAP as we were on a time schedule to arrive in Michigan. He was able to get us up and running and on the road again in the same day which was really much appreciated. When later in the trip the engine trouble light again came on Jim helped my husband Fred over the phone while we were in Michigan. Above and beyond mechanics and customer service. Would ALWAYS use this diesel repair shop if we lived near. Thanks again mechanics who helped and Jim the manager/owner.

My bus Motorhome was towed to Dixie Diesel with a broken throttle lever on my C8.3 Cummins engine…read more I called before closing and talked to Jim. He advised me where to have the tow truck driver to leave my bus. We camped in their parking lot for the night. The next morning at 8AM I met Jim and he had already assigned Brian to assess and repair our throttle. Incredible as it may seem they had the part I needed in stock. Brian was professional and took great care to not soil our interior. He quickly installed and adjusted the part and we were completely done at 9AM. The repair bill was very reasonable. I highly recommend this shop.

This place will screw you over. They have terrible customer service! Every time I bring my Jeep in…read morefor service, I'm amazed at how bad they are and how quickly they go through staff. Every time I go in, someone new is there and my vehicle information wasn't written in my file and they blame it on the fact the person no longer works there.

Awesome service. Other dealers and shops were "next week and you leave it with us, may be a week…read moreafter that". CJD of Colombia was "can you get it here today?" At first I was a little skeptical because when I got there there was one lane going into the service area and one lane coming out but I soon saw that they had six tech stations waiting on customers. Ashley was the one I had talk to on the phone and recognized me immediately even though we had never met. She checked me in and asked me a lot of questions about the problem and then fixed me up with a loaner car. She let me know it would be the following day before they could analyze the problem and she would give me a call as soon as she knew anything. She kept me informed through text and phone calls. The work was performed and accomplished when she said it would. Ashley was busy when I came to pick up my truck but one of the other techs promptly checked me out and got me on my way home. Thank you so much Columbia Chrysler Dodge Jeep Ram and thank you Ashley. Great Team.