My daughter and I came in looking for a case for an acoustic guitar. We interacted with several of…read morethe staff and they were all helpful and great people, but they noticed that the acoustic we had was very large for my daughter and showed us some smaller options. We came in looking for a case, but Rodrigo recommended the South store that had a better selection of smaller acoustics and we bought one the next day. Good call, Rodrigo! She is having a much easier time playing now.

This was one of the most frustrating customer experiences I've had. My credit was not the issue,…read moreyet this company still acted like I was unworthy of basic service and tried to force a $600 deposit on top of monthly rental charges. I had already been a customer for a year, paid every bill on time, paid a deposit at the very beginning of my account with them although my credit was GOOD. Not fair, not poor, GOOD, and still got a nonsense explanation that made it clear they either don't value repeat customers or don't know how to apply their own policies consistently. I walked away and found another company (Blackerby) with far better service, better rates, a $125 deposit, and no credit check. The difference was night and day. This company's deposit policy feels arbitrary, their pricing is excessive, and their treatment of customers is flat-out poor. I would not recommend them to anyone. By the way I paid for an entire year of rental upfront with the other company and still paid less than the $600 deposit fee that Strait Music tried to play in my face with.

Blackerby sells and rents stringed instruments that are played with a bow, as well as the…read moreassociated equipment. They have plenty of sheet music. I hadn't played a violin for roughly 18 years, so I asked about their rental plan. It's pretty reasonable. They have two rental tiers. Comes with the instrument, bow, case, rosin. Shoulder rest purchased separately. Half of the amount you've paid in rent can be used towards purchase of an instrument of the same type, although such a credit expires 30 days after the rented instrument is returned. This location also contains a recital hall and some studios, both of which can be reserved. The staff here are very friendly, and they seem to carry a wide selection of instruments.

Amazingly helpful people very nice and considerate. Completely restrung my daughter's violin and…read moretuned it while I waited. Also Dropping a violin off that is a family heirloom to be completely redone. Super nice people super helpful. When our kid started out trying to play the violin, we bought a small one. As she grew, we traded it in and were able to buy the next size up until she reached adulthood and we got an adult size violin. This made it affordable as we got a lot of money back for each violin as long as we took care of it. That way in the end you're able to afford a decent violin. I know it's been a while, but I'm sure they would still have that program.

I have taken multiple guitars for setups an am very happy with the work. Recommend Aaron Smiley to…read morework on your guitars.

I dig Strait because it has a clean vibe and staff shoots straight. The only trouble I have, my own…read moreG.A.S. (gear acquisition syndrome). Very serious...I really try to keep my distance. Austin led me to the perfect Martin. I had to check around town, compare. This morning I went back to Strait...Be careful what you wish for. But, if it is an instrument check out Strait Music.

Moon Music is one of those places you can always count on. Julio and the all of the staff are…read morealways friendly, knowledgeable, and incredibly helpful. Their service is fast, their prices are very reasonable, and they always take great care of my instruments. Whenever I have an issue with a guitar or need something fixed or adjusted, I know I can bring it to Moon Music and trust that it will be taken care of properly. It's great to have a local music shop where you feel like they genuinely care about the musicians and their instruments. Highly recommended. Thank you, Julio and everyone at Moon Music!

This is by far the worst place I've ever taken any of my gear.. two guitars, and a 1993 blues…read moreDeville, and both guitars came back, messed up and had to be returned. We're talking out of intonation, and one Guitar had a loose Jack that was fine when I brought it in. Then I take my amp there to get worked on and after three weeks and $200 worth of service it's still got problems. This is by far the worst place to go. Being from Los Angeles I've worked with many techs in my 55 years as a musician, and never had to deal with such incompetence. However, anybody can make mistakes, and it's understandable that things do happen but in three separate episodes, the job was not done correctly and I have to keep going back to hopefully get it done right. Then on top of it, Matt, the owner tells me he doesn't like the way I am talking to him. Well, Matt, maybe you think it's no big deal, and I guess you think I should be happy to drive 40 miles round-trip over and over and over again so that your "techs" can get the job done right. Absolutely pathetic! Do yourself a favor and find another place to go because these guys are high priced amateurs.

Looked them up recently and found out they are permanently closed, no surprise there. Sometimes…read morepeople who work at music stores forget why they are there in the first place. It's to sell gear, not pretend you are super-cool. I was in there once looking at Rickenbacker basses and the guys working there kept going on about how embarrassingly awful Chris Squire of Yes was...Chris Squire? The guy was a god on bass...rest in peace, Guitar Res, there will be no resurrection of this failed business.

I'm giving Rez 5 stars here in 2015. I've been going to Rez for years, since they were on…read moreGuadalupe. I guess I understand some of the low ratings a few years back, as I saw the attitude myself. I didn't take it quite so personal, but I'm sure they all had their perspective. For me, in a guitar store I like friendly salespeople who really know their shit. And a good selection. They have some quality gear if you want a PRS you need to make a stop here Fritz is one of those guys. If you want a good customer experience, ask for him. Jim is also highly knowledgable about guitars. He will not steer you wrong. Ive never got the deals on great guitars like I got from Ray at Heart of Texas, but that's a part of Austin's past now . I would check out Rez.

I've known Ken personally for over 13 years now. Great man, Great store. He knows me as Mowie for…read morethe mohawk haircut i had when i met him. The store has a wide variety of guitars and accessories. Always friendly service with a smile!

Worst store ever. lied to me multiple times about a 5 minute job with a fret file. Acted like I was…read morea jerk for even calling to ask. Over 8 weeks later I pick up my guitar with nothing done, to go look for a real shop. They are jerks and jokes, do not go here as Georgetown will be better without them. Sad to say as a musician in Georgetown.

Truthfully, I can't comment on Mark's work, but I want to express frustration that he had me pay…read more$75+tax before he would tell me that repairing the bridge on my acoustic guitar was going to be ~$800. I paid the fee because I would've been able to put it towards the overall repair cost and given how minimal the repair appeared to be, I never would have guessed an $800 quote. On top of this, it took him give or take 15 minutes to assess the damage and recommended via email after I had left the shop that I just replace my guitar with a used model for ~$400. I understand his advice I just wish he had been kind enough to know he was about to make me pay him $80 without having to do any work on the guitar. His tone supported that he knew it was unlikely I would move forward with the repair. Overall this just felt like a bait and switch, with me paying $80 for nothing. I recommend trying to find a quote elsewhere before going here just so you can ballpark if spending $80 is worthwhile.

I urge you not to buy guitars from the swindler. He sold me an instrument that was unplayable in an…read morearea and when I didn't feel comfortable owning his guitar that he advertises on his website is playable upon shipping. He's more than happy to charge you a 20% restocking fee, not just for the value of the guitar as well as as the shipping costs if he's willing to cut those corners to make a dollar what is he giving you as an instrument?

I have a 1980 Mesa Boogie MKIIB that was serviced and retubed by Adrian. It has never sounded…read morebetter. I added an extension cab with an EV speaker that he also loaded for me. My band mates were blown away. Adrian also did consignment work for a number of guitars and amps. He does a first rate job and I am very happy with his results.

Adrian is a great tech. He is also a very reliable and drama-free. Highly recommended!read more