My dad gave me his old custom guitar he hadn't touched in 20 years. I called ahead and, I think his…read morename was Alex, answered the phone and helped me when I got there. I got some strings changed and got the tuning serviced all same day and when I went back to check it there was a problem with the jack. Alex helped me once again, ordered a new jack and replaced it all within 3 days. Everyone at the shop was super kind and my guitar sounds great. HIGHLY RECOMMEND

The team at Mythic have helped me out with guitar upgrades and repair on a couple of occasions now…read more They've never been anything other than kind, helpful and friendly. I recommend them for anyone looking to get their gear worked on!

This is a great old school feeling shop. Paul did a great job fixing up my old Vibrolux, it sounds…read moreawesome now. This shop always has interesting and cool guitars to check out, and some badass pedals. Good people, good deals, great inventory!

This is by far the worst place I've ever taken any of my gear.. two guitars, and a 1993 blues…read moreDeville, and both guitars came back, messed up and had to be returned. We're talking out of intonation, and one Guitar had a loose Jack that was fine when I brought it in. Then I take my amp there to get worked on and after three weeks and $200 worth of service it's still got problems. This is by far the worst place to go. Being from Los Angeles I've worked with many techs in my 55 years as a musician, and never had to deal with such incompetence. However, anybody can make mistakes, and it's understandable that things do happen but in three separate episodes, the job was not done correctly and I have to keep going back to hopefully get it done right. Then on top of it, Matt, the owner tells me he doesn't like the way I am talking to him. Well, Matt, maybe you think it's no big deal, and I guess you think I should be happy to drive 40 miles round-trip over and over and over again so that your "techs" can get the job done right. Absolutely pathetic! Do yourself a favor and find another place to go because these guys are high priced amateurs.

Looked them up recently and found out they are permanently closed, no surprise there. Sometimes…read morepeople who work at music stores forget why they are there in the first place. It's to sell gear, not pretend you are super-cool. I was in there once looking at Rickenbacker basses and the guys working there kept going on about how embarrassingly awful Chris Squire of Yes was...Chris Squire? The guy was a god on bass...rest in peace, Guitar Res, there will be no resurrection of this failed business.

I'm giving Rez 5 stars here in 2015. I've been going to Rez for years, since they were on…read moreGuadalupe. I guess I understand some of the low ratings a few years back, as I saw the attitude myself. I didn't take it quite so personal, but I'm sure they all had their perspective. For me, in a guitar store I like friendly salespeople who really know their shit. And a good selection. They have some quality gear if you want a PRS you need to make a stop here Fritz is one of those guys. If you want a good customer experience, ask for him. Jim is also highly knowledgable about guitars. He will not steer you wrong. Ive never got the deals on great guitars like I got from Ray at Heart of Texas, but that's a part of Austin's past now . I would check out Rez.

I was disappointed that Strait Music moved to Westlake, since their old location was so much closer…read moreto me, but my guitar needed repair and these guys have helped me before. New location is very nice! The technician repaired my guitar while I ran to nearby Trader Joe's. I hated the drive back home, but I'm really pleased with their service and prices. I'll be back.

Straight. Using haas a. Great selection of guitars and keyboards. If they don't have. The specific…read moreaccessory you're looking for they will help locate and specially order it at no extra cost.The staff are always super helpful and knowledgeable!

Amazing assortment of high end amps and guitars. But, a very cold and unwelcoming environment…read more Every guitar has a tag saying "Do not touch without assistance". Multiple signs on the wall insisting that customers wash their hands before touching anything. There are a few instruments that I would have liked to check out. But I don't feel welcome to even strum them without my credit card out. No one spoke to me during my visit. I was the only customer. I did overhear another customer being told as I left that they would charge $50 plus the price of a set of string to re-string her nylon string guitar. What a bargain! They must like some folks. But, clearly I didn't make the cut.

My daughter-in-law and I went in there on the afternoon of Christmas Eve to get some last-minute…read moregifts. Not only were they open, but the staff were friendly and helpful.

Bought a cello elsewhere (mistake) but Jack helped us fix the issues we had with it and get it…read moretuned. Felt welcomed and not judged. I highly recommend this fantastic shop. Every time we have visited we've gotten great advice from friendly staff.

This was one of the most frustrating customer experiences I've had. My credit was not the issue,…read moreyet this company still acted like I was unworthy of basic service and tried to force a $600 deposit on top of monthly rental charges. I had already been a customer for a year, paid every bill on time, paid a deposit at the very beginning of my account with them although my credit was GOOD. Not fair, not poor, GOOD, and still got a nonsense explanation that made it clear they either don't value repeat customers or don't know how to apply their own policies consistently. I walked away and found another company (Blackerby) with far better service, better rates, a $125 deposit, and no credit check. The difference was night and day. This company's deposit policy feels arbitrary, their pricing is excessive, and their treatment of customers is flat-out poor. I would not recommend them to anyone. By the way I paid for an entire year of rental upfront with the other company and still paid less than the $600 deposit fee that Strait Music tried to play in my face with.

I've known Ken personally for over 13 years now. Great man, Great store. He knows me as Mowie for…read morethe mohawk haircut i had when i met him. The store has a wide variety of guitars and accessories. Always friendly service with a smile!

Worst store ever. lied to me multiple times about a 5 minute job with a fret file. Acted like I was…read morea jerk for even calling to ask. Over 8 weeks later I pick up my guitar with nothing done, to go look for a real shop. They are jerks and jokes, do not go here as Georgetown will be better without them. Sad to say as a musician in Georgetown.

Brian did a great job with my guitar tune up! I have a Les Paul Special, Double Cut Away. He did a…read moreset and cleaned up the switches. Plays like a charm now. Hit him up for all your guitar needs!

Brian repaired and restrung an old acoustic guitar that'd be sitting in my closet for a few years…read more He did a good job (the crack is barely visible and the itonation was great). Very satisfied, especially for the price. Would definitely go back.