I want to give a huge shoutout to an awesome local business BISON BIKES in Bella Vista, AR. I…read morerecently stopped by hoping to buy a bike and the owner went above and beyond helping me with advice, knowledge, and genuine care. In the end I had to order online because the brand didn't have inventory at his store and would not get it in the timeframe I needed, but I really wish I could have purchased it there. If you're in the market for anything bike-related, I highly recommend stopping by and supporting BISON BIKES! The owner is awesome, exactly the kind of business we should all try to support whenever we can.

Excellent customer service! Kendall went above and beyond to help meet our needs. Great service…read moreafter the sale as well. He truly is a one stop shop. If he doesn't have it then he can get it. Today was our 3rd Aventon e-bike!

I ordered my Giant bike on May 13, 2023 The girl that…read moreplaced the order took my money. Supposedly didn't place the order. Come to find out , she no longer works there. After numerous times calling to no avail , on August 3,2023. I happen to drive there and they were closed ( two days)due to inventory . The owner let me in and stated that the girl that previously took my money for my order, never ordered my bike and he would place an expedited order. So the next day I got a text message from the owner stating my bike was in. Strange. I doubt that the bike went through a teleport. So the only logical explanation is when they were doing inventory, they came across my bike. This is terrible customer service. Period! I will not be back here.

My experience is identical with several other review in the past few months. I ordered a bike on…read moremarch 12th and they warned me it would be 4-6 weeks. Here we are 8 weeks later, not one returned phone call to my three voicemails asking for updates. I've gone into the store twice. The first time I had to wait because the employees were goofing around in the parking lot and when they finally helped me they weren't any help at all. I left my phone number for the manager who never called me back. I walked into the store today to be treated rudely when I asked for an update. They have a script that goes like, "we got an order in today let me see if yours is in it." They go to the back for a while and come back and say, "looks like yours wasn't in it but we are getting another shipment in next week!" I've been told this exact thing twice now. I talked to the owner and he seemed to understand, but after reading other people experiences I think he won't do anything about it. I'm going in tomorrow to cancel my order. I would have given this place glowing reviews a few years ago for their customer service and quality products, but now I would recommend anywhere else. Update: I ended up not canceling my order because I didn't feel like driving down there. After they told me they would have it Thursday they didn't have it. They got it on Friday and we had to wait while they tuned it when we came in at 4 pm. Over all very poor experience. Definitely will NOT be taking advantage of the benefit of purchasing a bike here. I don't have faith they will provide quality service for free after the service I received when spending $800.

I just needed a flat fixed. Their website said they only charge $12 plus parts and supplies, which…read moreis MUCH less than anyone else in the area. They got right on it, finding a staple still embedded in the tire. They also discovered that 4 of the six screws holding on my rear brake disk were missing, and the two remaining were very loose. So they put that back in shape at no charge. Total out the door was just over half the base labor cost of any of the other shops I looked at. These guys are great! Take your business their way.

This is NOT roadie shop, not one road bike in the place. Clothing parts and accessories were too…read moreplentiful but im sure they order whatever you want. They are the typical bike shop stand offish type but are helpful if they feel you have an idea of what you are talking about.

Astounding service, wonderful selection. Our new forever shop…read more They are full of information, and you can test drive bikes before you buy so that you know you like the ride - excellent gear recommendations as well.

As someone new to e-bikes, this was a great place to both try them out and for recommendations on…read morewhat to go with. We purchased a couple Velotric bikes from here and they have been great! Owner is very knowledgeable.

Yesterday, I rode from Fayetteville to Bentonville, and then back to Fayetteville again on the…read moree-bike I bought from Phat Tire. That's 53 miles I went. There's no chance I'd be able to do this on a regular bike. 2.5 months ago, I decided to buy an e-bike. The hills around here were just killing me on my regular bike. I don't really know anything about bikes, and I don't care to know. I'm happy to just ride them and not know how they work. But for such a large purchase, I decided to do a deep-dive analysis. I made a spreadsheet, researched what features would be important, and ranked all bikes against these categories. When I went into Phat Tire, though, I'm sure it was clear I had no clue what I was talking about. I had 100 questions about why certain features were important and what about this and what about that? They were so patient, friendly, and helpful. They took the time to explain the answers to all my crazy questions. They even walked me over to the map on the wall and showed me better routes I could take. They up-sold me on a mirror and a saddle bag. I didn't even know I needed these things, but I really treasure having them now that I've used them. I'm sure me spending a lot of money helped, but they also seem to get very busy here. I get the sense that some of the negative reviews here are hitting this issue. You may go in sometimes, and they'll have a line of people. But they don't rush through people and do a poor job just because others are waiting. They make sure everyone is happy before they move on. They spend time with people, and they take the time to do a good job. I appreciate that, and I appreciate Phat Tire.

They provide and awesome experience. The store is clean well laid out and the staff is very…read moreknowledgeable about bikes and the trails around the shop. Highly recommended!!!!