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Phelps Transportation

5.0 (5 reviews)

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7 years ago

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7 years ago

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9 years ago

In a recent trip to Chicago we needed to get around and who else but the Best Transportation in Chi! You must try them!!!

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7 years ago

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7 years ago

Phelps is classy and helped me impress my future workplace recently!!!

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Home James Chicago - Our commitment to providing Quality Service can only be matched with our passion to surpass your expectations.

Home James Chicago

4.3(181 reviews)
1.9 mi•Near North Side, River East

As always my driver was super nice and helpful. He insisted on helping me carry my awkward presents…read morefor the party I was going to. I'm of the mindset of "she who buys & wraps awkward presents should carry such presents", I also feel that way about over packing lol. However chivalry is not dead and was alive and well this beautiful morning. There was a tiny snafu in my last booking. The driver was given the wrong street (FYI - there is a Wilke & a New Wilke rd lol). It might have been my Palindrome when he called to book or whomever took the booking... not a big deal, mistakes happen. We were expecting a golf club & ended up in a subdivision. My driver was cool about it & thankfully I had brought my destination address with & we got to my location easy peasy with the help of his GPS. My driver also insisted on making sure the venue was open as the parking lot was empty & it looked closed... I had planned on getting there early to help setup. All was well but what a sweet gesture as he was worried about my safety. My driver said I should call the dispatcher to let them know about the discrepancy & I did. The first thing out of the dispatchers mouth was "is this Leah?". The driver had already called & let them know. The dispatcher was super apologetic and really nice. I felt bad because I could tell she was expecting a complete temper tantrum. As I am not 3yrs old & if a simple mistake is the worst that is going to happen today... it makes for a funny story as far as I am concerned. I reassured her all was good, she was really nice. This is why we LOVE Home James, mistakes happen but it is HOW you handle a mistake that sets you apart from the rest.

Flying into ORD for the first time in 40 years, I wanted to avoid picking up a rental there and…read morejust wanted to get us to our hotel. Home James was first to respond to my request for a quote when I researched car services, and provided detailed and competitive info. I'm glad I chose Home James! Our flight was delayed out of LAX, but they kept in contact throughout. The driver met us with a smile in baggage claim and the vehicle was spotless. Great service and nice people - can't ask for more!

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Home James Chicago - Our drivers are Professional, Experienced, Courteous and Reliable.

Our drivers are Professional, Experienced, Courteous and Reliable.

Home James Chicago - Sweet Home Chicago

Sweet Home Chicago

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M&M Limousine Services - Distasteful Email Marketing

M&M Limousine Services

1.8(184 reviews)
0.9 mi•The Loop

We booked M&M Limo on Feb 20 to transport about 140 guests for our son's April 18 wedding in…read moreChampaign, IL. (70 from the I-Hotel, 70 from Hyatt Place). A 50 passenger and 24 passenger vehicle was required at each hotel, arriving at 3:30 PM and departing at 3:45 PM. On the Wednesday before the wedding M&M called and confirmed. However, the next day they called to tell us both 24 passenger vehicles were unavailable due to maintenance. By Friday morning they had no solution, so we had to scramble and pay a local shuttle $1,000 for an 18 passenger van and ask some guests to drive or Uber. Two hours before the scheduled pickup we were told a 50 passenger bus wouldn't arrive. Now we were in panic mode! After we demanded a solution, they were able to substitute another 50 passenger bus that had to leave 15 minutes earlier, forcing us to notify guests and adjust plans. The stress and last minute chaos ruined what should have been a celebratory day. If M&M can't reliably staff events in Champaign, they shouldn't accept work there. Return service in the evening after the wedding was also subpar. We expected professional contingency planning and timely communication -- neither was delivered. 2 days after the wedding, I emailed their owner Mike and have not received a response. We did get a call from their account manager Freddie. He assured us that a customer service member would be in contact. That never happened. It was a very disappointing experience!

This was my first experience with M&M Limousine and I was disappointed to say the least. I was part…read moreof a group traveling out of the country and they sent us a bus that had no where to store our luggage and NO HEAT. We rode from the south side of Chicago to O'Hare Airport freezing and all of our luggage inside the bus with us. By the time we arrived to O'Hare I was sick, coughing, nose running, shivering and freezing. I was so traumatized I decided not to trust them for the ride home even though it was already paid for, I could not put my body through that again. Unfortunately, I will not book any services with them.

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M&M Limousine Services
M&M Limousine Services - Limo falling apart

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Phelps Transportation - towncarservice - Updated May 2026

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