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    Phil & Em Trucking

    5.0 (1 review)

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    2 years ago

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    ASAP Towing & Storage

    ASAP Towing & Storage

    1.8
    (33 reviews)

    Exceptional Service from Start to Finish!…read more I can't say enough good things about ASAP Towing! I was dealing with an abandoned trailer that no one else would even consider helping with. After calling several other companies and hearing, "Sorry, that's not what we do," I finally reached out to ASAP Towing -- and what a difference! From the very first call, everyone on the team was engaged, professional, and genuinely eager to help. They walked me through my options clearly, followed up to make sure everything went smoothly, and treated my situation with real care. Ruthie in customer service was fantastic, Jason in sales was extremely helpful, and Jose -- the magician himself -- somehow managed to remove that massive trailer safely and efficiently. It wasn't easy, but he got it done with skill and professionalism. Thank you, Team ASAP Towing, from the bottom of my heart! You turned a stressful situation into a great experience. You've absolutely earned my trust -- and my business for life. ASAP Towing is truly my one-stop shop for all things towing!

    ppy company with zero accountability . I was driving on the Buckman Bridge leaving sufficient…read moredistance between my vehicle and their tow truck. A substantial sized rock hit my windshield that flew off of their flatbed truck. I immediately pulled up next to the truck so my daughter can take pics only to find the ENTIRE flatbed covered in gravel! Lazy! You can see the driver carries a broom but they are too lazy and messy to clean off their trucks. I immediately called the company and spoke to Chad who told me he reviewed the photos I submitted and to send him an estimate, he also asked for a 5 star review! The audacity! I told him of course I'll do a review after they take care of my damage! Did they do as they said? Nope, the owner said I have to go through my insurance! What a joke! It's their negligence which was acknowledging, but I'm the one having to go through my insurance and having the claim affect my rate! This was anew windshield! Do better and take accountability for your sloppy driver and their failure to clear gravel! I will be escalating this! I would not take it this far had it not been neglectful, but this to gross and lack of accountability. I would not recommend anyone using this company! Glass claims are not "free" they still affect your insurance. Jerks!!!!

    All My Sons Moving & Storage

    All My Sons Moving & Storage

    1.4
    (193 reviews)

    Jacksonville FL- 20 min move distance, June 2026. The sales people went over every last piece of…read morefurniture and box that I was going to move and all the square footage and rooms, etc. of my original place and my new place and quoted me around $500. A few days before the move, they called me and had me go over every little detail of everything that was being moved, etc. again even though I had already provided all that information. Still quoted around $500. Move ended up costing $1,200. They insisted on cling wrapping every single piece of furniture, even if it was already padded and then charging for those materials. One of the movers was excellent, fast and efficient even though he stopped for a few smoke breaks. Even he said everybody says that it's way more expensive when than what they were quoted. The other one was a trainee who damaged the new place, clearly didn't know what he was doing and worked at a snails pace compared to the more seasoned mover. I had to chase the company for the insurance to cover the cost of the damage to the wall, and they offered me a very small amount compared to the quote that I got from the painter. Would not recommend this company at all.

    Update : July 9th : After re evaluating my claim they offered still less than half the value of my…read moreTV, which was damaged by them during the move. You could keep that money and invest on your employees' training who pack the natural flowers vase in a kitchen household box. I had a terrible experience with this moving company, and unfortunately, I am still dealing with the consequences more than two weeks later. On June 12, 2026, two movers arrived at 8:30 a.m. for my move. Shortly afterward, the company called and asked if they could send two additional movers to speed up the process. I trusted their recommendation and agreed. Around 2:00 p.m., I had to leave. Everything seemed to be going well until my wife, who was at our new home, called me after checking our security cameras. She noticed that two of the movers were standing around talking instead of working. Around the same time, my neighbor called to complain that the moving truck was blocking her driveway. I contacted the office, and they apologized. While these issues were frustrating, I considered them manageable. When the movers arrived at my new home, they asked me to pay before unloading, which I understood was their policy. They also informed me that I would be charged until 6:45 p.m. and that any unused time would be refunded if the job was completed earlier. The real problems began after the move was finished. One of the movers, who was professional and courteous throughout the day, informed me that my bed headboard had been damaged and showed me the damage. He also told me that the crew had finished one hour earlier than the time I was charged for. He called the office himself and advised me that I should receive a refund for one hour of labor for four movers ($240), plus an adjustment to the fuel charge, for a total refund of approximately $300. After the movers left, I immediately discovered that my brand-new 75-inch Samsung QLED TV had been severely damaged on the bottom-left corner. When I turned it on, half of the screen was black and unusable. This was a TV I had recently purchased so my family could enjoy watching the FIFA World Cup together. Today is June 27, 2026. More than 15 days after the move, I still have not received my final invoice, and I have not received the promised refund of approximately $300. I submitted a claim for both my damaged bed headboard and my TV. The settlement offer I received was not even enough to cover one-third of the TV's value. I did not accept or sign the settlement because I believe it is unfair and does not reflect the actual damage. I contacted customer service to dispute the settlement. After waiting on hold for nearly an hour, my call was disconnected. When I called back, I was told that my claim would be re-evaluated, but they made it clear that there was no guarantee the revised offer would be any closer to the actual value of my loss. The representative repeatedly told me that the settlement was based on the contract I signed, which compensates customers according to the weight of the damaged items rather than their actual value. My response was simple: I trusted this company. I trusted them when they asked to add two more movers to my job. I trusted them to handle my belongings with care. I never expected that they would damage my brand-new TV and then tell me that its value was determined by its weight. I also requested my invoice. I was transferred to another department, where I was told they were short-staffed and that my invoice would be sent the following day. That was over a week ago, and I still have not received it. More than two weeks after my move, I still don't have my invoice, I haven't received the promised refund, and my claim remains unresolved. This entire experience has completely broken my trust in this company. From the damaged property and broken promises to the lack of communication and poor customer service, I have spent more time chasing answers than enjoying my new home. Based on my experience, I don't recommend this company.

    Phil & Em Trucking - movers - Updated August 2026

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