Always fresh and warm Pretzels and absolutely delicious and reasonably priced besides that everyone loves them and I give them 5s

My first time here! The woman working the window was so polite and helpful. She even suggested a special as I didn't really know what I was looking at. My kids love soft pretzels! read more

Philly Pretzel Factory - a close up of a pretzel - Bakeries Near Me - Monroeville, Pennsylvania

We LOVE Philly Pretzel Factory and it is always our go-to for events/gatherings. Their party trays are always a total crown-pleaser and reasonably priced. It's great that you can order them ahead and they are always ready on time. My family lives in Ohio and always requests that we bring a Rivet and Mini Dog tray when we come to visit for the holidays. Any time I've visited I've always received very fresh, warm pretzels with a wonderfully soft inside. I hope that this establishment is here to serve us for years to come! read more

Philly Pretzel Factory - Rivets and mini dogs party tray - Bakeries Near Me - Monroeville, Pennsylvania

This is a great place to go if you need to bring an item to an office potluck and you have no time to make something at home. Working a late shift is hard and Philly Pretzel Factory made it easy to bring something that just about everybody liked. What made this super easy is that you can order online beforehand and select the time you want to pick it up. Check out their menu online for pricing, amounts and options. I ended up getting the Crowd Pleaser which is 24 fresh made pretzels with your choice of dipping. I got the regular yellow mustard but decided to add on a spicy brown mustard. Less than twenty dollars and that's not bad at all. These pretzels are nice and warm. They have a chewy texture to them that is amazing. And the pretzel salt isn't overpowering in any way. Dipping in the mustard and you have a happy belly. You can do like I did. I used these pretzels as a vehicle for all things dipping. Guacamole, sure; sour cream, yup; ranch dressing, why not? There is a drive thru here if you don't want to get out of your car. However, you will need to order at the window as the speaker does not work. You can also dine in if you please, but space is tight. I only saw maybe four two seater tables. Perfect snacking establishment to stop at. read more

I always call ahead just in case there are no unsalted pretzels. I was told 8 minutes for them and were ready when I arrived. Hot n Fresh and best value for a Pretzel out there. Good stuff as usual. Cash Only. read more

I was astounded to see on my drive to work at UPMC East that there was a Philly Pretzel Factory in the area. The only time I have had their pretzels is in the Philly Airport (which is the worst airport ever). I was also astounded and amazed that this location also sports a drive thru! I mean what is more convenient than not having to leave your car to enjoy a nice warm pretzel. They have combos and I got the 3 pretzel combo with a soft drink. I will say that while the price is stellar it does not come with any dipping sauces. For me, if I am going to enjoy a pretzel or three I would rather have dipping sauce than a drink or at least one sauce with the order of three pretzels. The sauces range in price depending on the size you want. I think the normal size is about 0.75, but if you are only paying $4.50 for three pretzels and a drink the price of the dip does seem a little high for me, and let us not forget that with three pretzels one dip is probably not enough. I liked that it would be super convenient to just drive thru and order but I need a better look at the menu to see what the best deal for my money would be. I love pretzels and pretzels that I can get without getting out of my car are a big draw to me. We will see if maybe just one pretzel and a dip will work out better next time. Don't worry, there will be a next time!! read more

I've driven past this location for years but today I decided to stop. I like pretzels without salt and they were kind enough to make me some fresh. I got 3 pretzels for $3 and a side of spicy brown mustard. The pretzels were soft and warm and delicious. I'd definitely return. read more

Philly Pretzel Factory - This is a picture of 2 pretzels. Delicious! - Bakeries Near Me - Monroeville, Pennsylvania

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The manager here is very nice and seems to try his hardest to happily accommodate to his customers. The pretzels are delicious but not quite as good as true philly soft pretzels. The cinnamon dip is also really good. My one complaint is how expensive it can be. read more

Philly Pretzel Factory - Pretzel Dog with cheese - Bakeries Near Me - Monroeville, Pennsylvania

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Sometimes you just need a big, warm slightly salty treat. Donuts are just not my thing! There is something for everyone here: We love the box of rivets with cheese dip and with cinnamon dip. Um... Yum. Not an everyday treat for us, but nothing fills the need like a soft pretzel! read more

Food was bad, service was bad. After we got home realized simple order was messed up. Phone just rings off hook then tells you to call back during business hours. IT WAS DURING BUSINESS HOURS. They either need more staff or evening manager. UPDATE: After speaking with the owner he explained that this is a new store going through normal opening problems. I think he should spend some quality time coaching Karen. She needs to understand that our disposible income could have been spent there. She knew that the owner wanted to win our business and redo the order. She was argumentative and rude when a call to the owner to simply explain we didn't get the correct order. She proceeded to recommend that we speak to their supplier about the food. I am sorry to say that we will not be going back. read more

I give it 5 for the product and 0 for management. Philly Pretzels has a special $5 for 20. Monroeville "Philly" Pretzels has $5 for 10. Or regular price $10 for 20. I used to stop once a week. But since the owner/manager change I come maybe once a month. After this sad exchange, I wish I didn't have to comeback at all. But the kids love the pretzels. read more

Soft Pretzels are a fantastic treat, anytime of the day. I have been to this location many times, and i have never had a problem. If you are having a big party call ahead and order one of their many delicious, and extremely affordable, soft pretzel offerings. If you just want to pop in for lunch, try one of their combo meals. You can get 2 soft pretzels and a bottle of pop for $3. Totally worth, and it seems everytime I'm there they are just coming out of the oven. This leads me to believe I am either extremely lucky, or they are always fresh. My only complaint involves the drive thru, the receptor has been broken for a very long time. It's fine if they don't believe it is worth fixing, but at least remove it. It really blights the exterior of the building. read more

Bang for yo, Buck! Nothing crazy different or new age. Just good ole stadium style pretzels. When I say, bang for your buck, 2 can eat for under $5. I've been stopping here since it opened. Well, we'll say 3 weeks tops. I've been through there small menu and it's all pretty good. I mean there pretzels. They are just like the super pretzels you buy frozen at the grocery store, but made fresh. Again, just plain old pretzels. But that is whats nice, no gimmick, no crazy toppings, just good pretzel and salt. They a couple different dipping options, they make there own mustard's, and of course cheese. It;s exactly what you pay for.... Jedi Recommendations: * Pretzel Dog * PRETZELS & CHEESE, duh! STAY AWAY FROM THE PHILLY CHEESE STEAK PRETZEL! - jedi approved - read more

Terrible service, I ordered and prepaid for a pretzel tray 6 hours in advance. When I arrived to pick it up, the employee had no idea and no pretzels. To make matters worse the employee continued to service drive thru customers instead of making my tray! Customer service is NO MORE. read more

The staff here is super-nice. They are always pleasant and helpful. I usually order via the drive-through. There is a drive-through menu board to look at before you get to the window, but you actually place your order face-to-face. I know it's part of a chain, but this type of restaurant is unique for this area. The pretzels look "squished" and small compared to Auntie Annie's (one of the few other "soft pretzel places" I know) and the outsides are tougher, but the insides are soft and there is usually a perfect amount of salt on each one. They are tasty, except for a few spots on the bottom of each one--probably where the pretzels rest on the cooking racks. Those spots are HORRIBLE. Avoid them. If you do accidentally taste one, you will know it. They taste like chemicals or poison or something equally hideous. The first time I had one, I thought there had been a mistake. Maybe someone hadn't rinsed off the cooking surface enough after cleaning it, or perhaps they sprayed oven cleaner instead of no-stick spray. But those disgusting, nasty spots are there every time I get a pretzel. The rest of each pretzel is tasty enough to make up for the blemish, but I have to remember to tear off the discolored places right away, or I'm in for an unpleasant, jarring surprise while eating. The pretzel dogs are really good and cheesy. Pretzel dogs are better-than-average. Cheesesteak pretzels are below-average, but not awful. The rivets are great, and usually don't have the nasty spots on them. There are fun dipping sauce choices, and a large variety of (bottled) beverages including Vanilla Coke, chocolate milk, and orange juice! The prices are very good. There are (free) frequent-buyer stamp cards, and you can also often find deals and specials in-store or via email. (Tuesdays!) It's also a great place to pick up something for a pot-luck or office party. There are good deals when you buy a bunch of pretzels, especially in the morning. They also offer custom shaped pretzels, which I've never ordered but they look pretty cool from the pics I've seen. There is no dining area, just counter service and a drive-through. The pretzels are almost always ready when you order--just waiting under a heat lamp. There's hardly ever a line, but I might just be going at odd times of the day. Drive slowly when exiting the parking lot if you have a low car--The transition from parking lot to street is a bit sudden or steep or high & I've scraped the bottom of my car a few times. Oops! Those gross patches on the pretzels do cause me to hesitate every time I consider going there, but overall: Philly Pretzel Factory in Monroeville is good for fast, inexpensive snacks or meals that are different from burger joint fast food. read more

I work at a local company and we ordered 400 pretzels to support an Oktoberfest event we were having at work. The manager Rich Gribenas was more then happy to accommodate and easy to work with. He ensured that our entire order of pretzels and dips was ready on time and he even threw in some extra dips for free. It was a no hassle purchase thinks to RIch. I'd highly recommend ordering from him as we will be ordering from him again in the future. read more

Ordered a party platter of pretzel bites recently for a party. They were fresh, CHEAP, and the dips included (honey mustard and cinnamon butter) were delicious. They were a big hit with every guest from children to senior citizens and I would recommend them for appetizers at any social gathering. read more

Every time I come here I want to love it but it lets me down every time...I usually get the steak and cheese pretzel and it's usually cold every time and it's rough eating the pretzels here after they have been sitting because the dough after baking is soft and upon cooling down it gets stiffer than grandmas fruit cake at Christmas time...I got some rivits also and they also seem to always be cold or not fresh kinda disappointed for the price that you pay here...the cheese sauce for dipping is pretty good though but it would be better with a fresh pretzel but hey who am I to judge lol...I want to like this place but the quality of product I receive continually let's me down...maybe someday I'll get that elusive hot or warm pretzel read more

Let me start off by saying I never leave yelp reviews because I hate yelp. It's mostly nothing but whiny entitled people like "Tim G" below. I love pretzels. When I found out about this place I was stoked. My girl and I went the other day and it was the best. Their cheese sauce is definitely my favorite and something about their pretzels make them much better than any other pretzel place. Not only that but the service was superb. My girl ordered the Philly cheesesteak pretzel, but there were none left at the moment and they had to fire on up. Nothing we were worried about at all, but the manager gave us a free shaker or pretzels just for waiting. And we didn't have to wait all that long at all. Highly recommended. And to "Tim g": Shame on you for naming that poor girl on here. You should not have done that. I'm sure she was new and you were giving her a hard time. What's with the entitlement? Nobody owes you a damn thing and nobody gives a damn about your" disposable income". You say she was rude to you, but I guarantee you you were being exceptionally rude to her. For what reason? An honest human mistake? How bad does your life have to be for you to make a huge deal out of a damn pretzel? I get it. Your profile picture of you is in a fedora and you have a neckbeard. Youre just bitter because nobody loves you. Shame on you. read more

Don't let the price fool you, it's $2 for 3 pretzels, so you assume they're going to be small. The first time I was there, I figured I'd better spend $5 for 10 pretzels, since there were two of us. Well, we had pretzels for days. I wrote a review before that I didn't like them as much as Auntie Anne's. Well, I had used to buy them later in the day, and they were decent, but not the greatest. I recently have been working down in Monroeville in the morning, and they open at 7, so I have been getting them for breakfast. They taste so much better in the morning when they are just out of the oven. I can't get enough of them now. Plus you can never eat as many as they give you, even if you just buy 3. So I leave the last 1 in the car during the day, and by the end it's cold and hard, so you get the real philly pretzel experience eating it on the way home. (For those unfamiliar, they sell these pretzels cold and hard on street corners all over Philly). read more

Not too bad. Its a pretzel place that makes decent pretzels. It's a great deal for the money.

My husband is from Philly but currently lives in central PA so when we're out that way we always stop at the pretzel factory. We pulled up to the drive thru at 6:50 and the girl at the window said they're closed. I said it's not even 7. She said well we don't have any pretzels left, sorry! I was so mad and I'll never go back to that one. If your hours are until 7pm, I want pretzels until 7pm. read more

I have not been here yet, but this place is the real deal. I recently moved to Pittsburgh from Philly and miss the pretzels SO MUCH! There are Philly Pretzel Factories all over the Philadelphia area. These are real Philly pretzels, not that fake Auntie Anne's crap. I need to get to Monroeville STAT. read more

O.M.G! I am so hoping one of these stores comes to my area to put our ONLY pretzel place, Auntie Ann's, out of freakin' business! The taste, the freshness, the VALUE, way superior to any and all others! Way ta go, PPF! read more