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    Phoenix Appliances

    1.0 (1 review)
    Open 10:00 am - 7:45 pm

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    8 years ago

    I walked into an empty store and the person at the counter did not acknowledge me or offer any assistance.

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    P.C. Richard & Son

    P.C. Richard & Son

    3.5(57 reviews)
    1.1 miBay Ridge
    $$

    These guys always come thru. They go out of their way to help. I want to Thank Ralph, Mr. B and…read moreNicole for helping me out. I've been a loyal customer since i was a kid. They always work with me and they make sure I leave happy. I love to support this location because it's close to home and let's not forget the staff. PC Richards offers a lot. I really appreciate the way they treated me. I wish them the best.

    I first ordered a washer/dryer laundry center from Lowe's and had a terrible experience with their…read morecustomer service, so I canceled my order. Then I decided to try PC Richard & Son, and I'm so glad I did. When I called the Bay Ridge location, Mr. B answered the phone. I explained what had happened, and he couldn't have been nicer. He told me he could order me the same unit at the same price, and installation would be no problem. They even offered the same 0% financing option. The whole process was easy. I ordered the unit over the phone in about 15 minutes. PC Richard & Son sent two teams: one to make sure the washer/dryer would fit down my stairs and into the closet, and another for installation. Albert, a Licensed Master Plumber, and his colleague Christian installed my gas dryer quickly and correctly. They were professional and friendly and did a great job. Couple days after installation, Mr. B called to tell me the unit I bought had just gone on sale and that he was refunding my credit card $54.44. I have never had a store call me on their own to give me a refund after a sale. That really impressed me. Mr. B, you are the best. You've earned a customer for life. I also want to mention Ralph, another associate who was just as friendly and helpful. If you're shopping for appliances, skip the big box stores and call PC Richard & Son in Bay Ridge. Ask for Mr. B -- you'll be glad you did!

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    Phoenix Appliances - kitchenandbath - Updated June 2026

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