They came out quick. They are honest and high integrity. They did not stick me with an…read moreunnecessary repair. It turned out that my lightbulbs were just out. Jiggling the panel turned them back on. I thought I had bigger problem. I've definitely encountered repair people who would have been dishonest and told me I had to replace the whole control board or something. These guys did not. I will definitely call them in the future when I have any other problems with my major appliances.

Alex came out to repair my subzero freezer today. What an absolute gem! He knew exactly what was…read morewrong when he heard the noise that the freezer was making, had the part available, and was able to fix it immediately. He brought his own shoe covers and put them on without that awkward moment where you have to ask someone to put on shoe coverings. He also vacuumed before and after installation. The company offers a 90d guarantee. Sal and Mike immediately sent over the insurance form that my bldg requires. Working with the company was so easy. Thanks for saving my frozen Giordano's deep dish pizzas that I hand carried back from Chicago, Alex!

This is an absolutely First Class company, operating in an area in which shady companies abound…read more Competent, trustworthy, reliable, they identfied abstruse problems on two units that had perplexed some other firms and had solutions to hand. AND ones that didn't involve just replacing everything in sight to make the problems go away. We will DEFINITELY use thm again

Responses were timely and helpful. That helps so much to relieve concerns and to confirm something…read moreis really going to happen.

Very disappointed how they treated a now former long-time customer. I called for troubleshooting…read moreand repair of a leaking dishwasher. Being handy, I had changed the door seal that corroded with a brand new original factory seal but still saw a small leak so i called Expert who I used many times before. They sent their dishwasher "expert" who said the seal was perfect, fiddled around, and when he could not fix it, said try it for a couple of weeks to see if seal molded into place, but he didn't think it would so plan to buy a new dishwasher. I told him it looked to me like the door wasn't sealing tightly enough and he insisted it would not turn on if that was the case. A couple of weeks later the leak persisted so I called back and spoke to a manager who said if the tech couldn't fix it, a repair wasn't possible. He said they'd send the same tech out again but he insisted he was positive no repair was possible and there would be another charge. I called a local competitor who did exactly what I suggested to Expert in the first place -- make the door seal tightly -- and what do you know-- no more leak! Of course, now having two techs visits I paid twice for a repair that should have been done the first time. I contacted Expert last week via their online appointment site asking for an apology and for wasting my time and money and a refund. No response. This is no way to treat a 20+ year customer. I'll never use Expert again and will make sure I suggest their competitor to everyone I know.

Had this company come to my house on a referral from Choice Home Warranty. I had a slight leak…read morecoming from my expansion tank for my boiler. It was a small, pinhole leak. The guy takes one Quick Look at the label on the tank and says "oh, Taiwan, poor quality". Don't ask me how he could determine that just by looking at the outside of the tank. Everything I've read about the average life of an expansion tank says five to ten years. This expansion tank lasted over 13 years, so how could it be "poor quality"? Based on the information that this contractor provided Choice, they denied my claim. Meanwhile this contractor took my $85 and provided nothing in return! DON'T DO BUSINESS WITH THIS COMPANY!

Highly recommend their services. Always finds the issue very quickly and works quickly. Very…read moreresponsive. They are my go to place now for household repairs!

Igor, fixed my stove and oven burners. He was professional, clean work, diagnosed the issue,…read moreexplained the "job" thoroughly, ordered the part and fixed my stove a couple of days later, when he received the part. He communicated the whole time. I was never left wondering. I would ABSOLUTELY recommend him to anyone with appliance problems. His price was VERY fair.

Needed a new washer and dryer, purchased a great machine at 11am this morning, it's already in my…read moreapartment and working, and the old stuff hauled away. Great prices, fantastic service, I highly recommend these guys.

I made an appointment to have my refrigerator checked. It was preforming poorly. The technician…read morestated that the control was in need of a replacement. He quoted a price of approximately $349. He would have to order the part. He stated that he will call me within 20 mins to 1 hr. He never called. I also never received my email receipt. He stated it takes hrs! I had another company come to my house. A brand new control cost $500. He was honest to say that it wasn't worth it. Purchasing a new refrigerator would be the better choice. I'm certain the B & A Appliance was waiting to find a used control to sell it to me. That's why they only give you a 90 day warranty. NO business ethics. Best to find a respectful company with morals.

John from Precision Appliance was spectacular: knowledgeable, helpful and delightful to deal with…read more He asked for photos and video that let him troubleshoot our problem. We have never been happier with a repair service.

Everyone we have worked with at Precision Appliance provided fast, reliable service. They have…read moreconsistently gone above and beyond for us over the past few years for both in-home repairs and troubleshooting over the phone. We've always found their quotes and pricing to be fair. Highly recommend.

This is a real find. A store that not only sells and repairs appliances, but is owned by two…read morewonderful, knowledgeable and patient brothers. I have both bought and had appliances repaired there. Charley and Steven have always been great with advise and patient with my questions. I have been going there for thirty years and have always had good experiences. If you want to buy something from a real live person who has years of experience, this is the place to go. Support local businesses.

I bought my sewing machine used from Brookes during covid. They have kept it running smoothly for…read moreme over the past 6 years. The staff is friendly and knowledgeable. I am so happy to have them in the neighborhood.

Highly recommend Vita Appliance for all my appliance repair! Reliable, knowledgeable, efficient &…read moretrust worthy! They came in the time frame stated & now my dryer is working like almost new & they even cleaned my dryer venting! Don't hesitate to call them!

The absolute WORST customer service, and almost totally non responsive. Took literally days and…read moremultiple outreach attempts to respond to messages, and no showed multiple times, leaving us hanging for over a week for what would have been a straightforward fix.

I called Prospect Park Appliance Repair to fix my fridge's ice maker. The technician showed up,…read moretook a quick glance, and told me I needed a new ice maker--for $400. I agreed. Then came the payment dance. He asked if I could pay in cash to "avoid tax." When I said I didn't have cash, he suggested Zelle, Venmo, or a check. I explained that a check is no different than cash, and that I needed to pay by credit card. That's when he called his boss, who said they do take credit cards--he just wasn't in the office... and was going on vacation soon... so could I please just pay by check? Also, the technician wasn't even from Prospect Park Appliance Repair--he was from a company called Ace? The whole interaction screamed shady. When a company goes to this much trouble to avoid standard, traceable payment methods, it's a red flag. I won't be calling them again.

What I can speak to is ethics and kindness as well as know-how. He came and looked at the stove,…read moresaw at once what the problem was, but the stove was so old he didn't have the parts. So he gave us the name and number of the company that COULD help, and left without charging the service charge I was prepared to pay. This earns my trust, and when I get a newer stove I'll know whom to call on.