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    Phoenix Beach Volleyball Club

    5.0 (3 reviews)
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    Equinox Brickell Heights

    Equinox Brickell Heights

    3.4
    (78 reviews)
    3.1 mi
    $$$

    Once a 5-Star Club, Now a Management Disaster…read more Equinox Brickell Heights used to be a 5-star experience. I've attended many amazing events there, met incredible people, and felt proud to invite others into what felt like the place to be in Miami's fitness scene. The culture was electric, the staff were warm and professional, and the management was dialed in. But everything changed with the arrival of the new GM, Ralena. Culture Collapse & Poor Leadership Since Ralena took over, the club has gone downhill across the board: Men's locker room is consistently understocked--tissues, razors, deodorants, combs... gone. There used to be one deodorant per area, now there's only ONE for the entire locker room--which creates a super awkward situation as men wait around half-naked for basic hygiene items. Despite multiple requests over months, nothing has improved. My laundry service has returned other people's underwear, or my clothes have gone missing entirely. Wildly unprofessional. Guest Pass Disrespect The worst part? Ralena actively prevented three of my guests from touring the club, despite: Them registering in advance via a sales rep Being genuinely excited to sign up--one is even internationally known Me personally vouching for them after referring many past members Her reason? It's "high season." So apparently they didn't need the business? She refused to offer a tour, refused to honor a day pass, and instead insisted they pay an inflated guest fee--on their first visit, after they were invited. I calmly asked her to help us out, and instead, she acted as if we were a burden. All three left and signed up at another gym. That's $6K-$30K in lifetime value lost--over a guest pass. What kind of manager turns business away like that? Condescending & Rude When I asked her for her supervisor's email, she condescendingly said "It's exactly how it sounds." When I explained names like "Brittany" can be spelled many ways, she rolled her eyes, gave a sarcastic shrug, and refused to help professionally. Sure enough, the email she gave me was misspelled and bounced back. Intentional or not, it was completely dismissive and unhelpful. Sponsors & Staff Feel It Too I've spoken to multiple sponsors and staff members who have had issues with her, describing her as unapproachable, uncooperative, and cold. When your own team and brand partners don't feel welcome, something is seriously broken. If everyone has a problem with the GM... why is she still in charge? A Brand-Damaging Situation This isn't just a "bad day." This is systemic. It's the type of management that alienates high-value members, kills club energy, and drives people away--including potential new business. Equinox prides itself on premium experience. Ralena is delivering the opposite. Until something changes, this club is no longer the flagship Miami fitness community it once was.

    Spa- my facial with Christina Smith was amazing. The lymphatic drainage and facial massage was to…read moredie for and my skin feels healthy and glowing. Every time I leave her.

    Photos
    Talking or scrolling on phones and not working out as usual.
    Talking or scrolling on phones and not working out as usual.
    Talking or scrolling on phones and not working out as usual.
    Talking or scrolling on phones and not working out as usual.
    Dirty towels.

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    Dirty towels.

    Phoenix Beach Volleyball Club - sports_clubs - Updated July 2026

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