I had an extremely positive experience here, so much so that I immediate turned around and brought…read morein another ailing Mac that I had been using as a coathanger, so this review is really 10 stars. My only regret is that I did not think to bring my machines down to this place earlier because past me would have been much happier. Long story short, we're constantly told to just replace old tech when it goes obsolete with new shiz. And that's what I mindlessly did when my 2014 MacBook Pro crapped out, I walked down to Apple Downtown BK and stood in all of these convoluted pandemic lines and was assured by a genius that I would love the brand new Air. Took it home and lo and behold the six year old Pro outperforms it by miles (I am pretty sure Apple's marketing was successful in confusing and hypnotizing me). I also know that Apple is about to unveil a new line of computers with its own chip imminently starting with the MBP line so it's kinda crazy to buy one now. What I really wanted was my old computer back. MPB workhouse performance without the blasted butterfly keyboards that were in place from 2015-2020 and not two thousand dollars, thankyouverymuch. So my brain ultimately problem-solved this not-very-challenging conundrum and led me down to the Mac Support Store with my dead laptop. From there it was a breeze. They put in a new hard drive and a new battery. So now I basically have a second life on my trusty laptop which has been a great performer in so many other ways. If you have dead machines sitting around in your apartment like me I would bring em on down here. Macs are in super high demand because of the pandemic and you might just bring in a couple bucks on eBay -- or you could be a good egg and donate to a youth. I will definitely come back here again.

I don't know how this store got such good ratings: I made a reservation, asked about price and time…read moreto fix (I needed a new battery) and they told me they needed two days to run "diagnostics." 2 days? I walked into the Apple store and they did it for free in less than 10 minutes! They then sent me emails and texts to check if I was coming in and never responded to my inquiries about price and time. An hour before the appointment they texted me to say it would be $10 more than what Apple was charging and they couldn't tell me how long it would take. I finally watched a YouTube video that showed I could replace it myself in about 8 minutes for half the price. Never going to call this place again EVER. I've read they send "cease and desist" letters to people who wrote negative reviews. I'll post a photo of it when it arrives.