I have been here twice now and I'll have to say I am throughly impressed with how everything has been each time. It's hard to find a consistent anything in town but a nail salon that is always on point?; rarely. I highly recommend Lisa and her team, all of them are extremely professional, the salon itself is clean, adequately spaced apart, as well as plexiglass separating you from the nail tech. My hands and feet haven't been this happy in a long time! read more

Went here for the first time and was blown away by the service. My nails have never looked better and the entire salon was clean and staff was friendly. Will definitely be coming back and recommending to my friends! read more

Phoenix Nail Bar - Nail Salons Near Me - Gainesville, Florida

Do NOT go here!!!! Unless you're only looking for a simple foot soak and scrub. I had to tell the gentleman 2 times to please trim my cuticles and under the nails. He literally was going to start painting after only scrubbing. He used the pumice stone on the top of my feet and after being re-directed 3x for the service I came for, a pedicure, he painted my nails jagged. He was given another customer while I waited for my nails to dry- he went in the back for less than 2 min and came out and began working on the next client. No way he cleaned the tools. There is absolutely NO WAY all these techs are certified! Then the "owner" was extremely rude and told me to have someone fix it after I'd already been there over an hour! She yelled, "listen to me" he took a lot of time on you. I explained I should not have to tell someone how to to their job step by step and she ignored me. Then forced to pay for a the absolute worst pedicure and service I've EVER experienced! Save your time!!! Don't go here!! read more

Used to really like this place and was a loyal customer. Recently I have had immense difficulty scheduling an appointment because their website does not show the real times they are available, and the last two times I've come I have had to wait an hour even with an appointment. I also used to be very happy with the results, but at my most recent appointment I got white nails and within three days they faded to a strange tan color. It isn't worth the money or time to come here anymore. Do not come here read more

This is THE WORST pedicure I've ever had. I can't speak to nails at this place but the pedicure was terrible and painful. They did not make my toe nails even; left them dirty and long. Grated my feet until raw. I had to literally talk the technician through filing, cleaning, etc. i watched the one guy working not even wash the metal tools and move on to the next person. I was left with calluses, raw feet and a shitty polish job. She saw the cut on top of my foot and scrubbed it with a pumice stone. When mentioned to the manager she got defensive and became so rude. Told me there's nothing they can do. The front desk woman was so unprofessional and rude as well. Will not be coming back, and I never write reviews but I needed to warn people. read more

Not great. I really enjoy this place for their pedicures, so I had high hopes for an acrylic fill and gel polish change. However, I can't say great is the word to use. I went in for my appointment. When I was sat at a manicure station, I waited a few minutes until an older gentleman came. I'm used to nail technicians asking straight away about having nails cut down and what shape. This man did none of that. He just started filing off my old polish and then applying the new acrylic. When he was done with that was when I asked to have them shorter, to which he responded with a heavy sigh and grunt. He got them to the length I wanted and continued on. While applying the final layer of color to my right hand, the UV light machine died. I told him it had died and my hand only had maybe 5 seconds in the light and the polish likely wasn't sent. He grabbed a new machine and put my left hand in it, then started applying cuticle oil to my right hand (the hand that wasn't finished setting). Sure enough, when I went to wash my hands, all the clear coat had come off. By this point, I had to leave to meet my husband and wasn't happy with being there, so I had no desire to stay longer. I paid (more than I expected) and left. When I saw my receipt, they have a $3 charge for cutting nails down???? I mean, unless I've never noticed a charge like that at other salons, that seems like an absolutely RIDICULOUS charge for something so simple and necessary to do. So I walked out with one shiny, glossy hand and one dull hand because my technician chose to ignore me when I said the machine died before the polish could set. Needless to say, I will return for pedicures, certainly will not return for manicures. read more

Phoenix Nail Bar - Left hand with the clear polish - Nail Salons Near Me - Gainesville, Florida

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Sadly, the worst manicure I've ever received. I get a manicure each month and prefer dips. This experience started off with an employee who was unfriendly and was in a hurry. She prepped my nails and tried to convince me to put fake nails on for length but I told her that I prefer shorter nails as my natural ones grow quite fast. She then cut them at my request but never filed them even. There was no spa treatment as described on their website. After prepping my nails she applied the dipping powered but informed me that she could not do French in dipiping powder and had to apply the white tips with gel. Once complete, my nails looked ok but uneven. 4 days later my nails began to chip. Within a week they looked horrible and in need of a new manicure. The manicure was $50 (not including tip). They lost a customer. I do not recommend as the quality is horrible and the service not impressive. read more

DO NOT GO HERE. Terrible!!! First I called and they told me that refill was $25, they charge me 28 plus 3 for cutting my nails which I did not ask for, and the service was horrible. Waist of my time and money, with Bad results. read more

Had my gel pedicure done by Jenny, who I followed from her past salon, and I loved the entire experience so much! She's a great conversationalist and made sure I was comfortable the whole time. The salon is also very clean and spacious--great atmosphere. Definitely recommend Jenny; she can take care of all your needs :) read more

The staff was very prompt and provided great services with good quality nails! This was my first time getting acrylics and I enjoyed my experience. Great nail bar in Gainesville! read more

Phoenix Nail Bar - Nail Salons Near Me - Gainesville, Florida

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I had a great experience today at this salon, my nail artist was Cindy and she was so kind the whole time and paid attention to small details. She was clearly a perfectionist and I really appreciated that a lot! I also had to change colors a couple of times (which I felt horrible about) and she was patient with me the whole time. She even ended up picking this combination for me because I couldn't decide! I don't get my nails done often, but the times I have gotten them done in the past in GNV I didn't have the best experiences at other places. I definitely recommend coming here, I will for sure be returning. read more

I am new to the area and was looking for a new place to get my nails done. Let me first say that I am SUPER PICKY about how I like my nails. I am especially particular about the shape. VICKY did both my gel pedicure and my full set. She did an amazing job with the shaping and evenness of the polish on my toes without me even having to say anything. When she started my full set, I was already impressed with the quality of the nail tips they use at Phoenix. She took her time and was very meticulous and made sure my nails looked amazing. I am thoroughly impressed with the shape, the thickness of the acrylic, the hospitality, and everything else about this place. I now trust Vicky with my life and will not be going anywhere else to get my nails done. Do yourself a favor and get your nails done by Vicky at Phoenix you will not regret it! read more

Phoenix Nail Bar - Perfect tapered square shape, straight lines, and even layer of acrylic. LOVE! - Nail Salons Near Me - Gainesville, Florida

Standard fare, par nails, but below par service. When I told my technician I didnt want to have gel, her demeanor totally changed and she put as little effort in as possible. Didnt touch the cuticles. Didnt do the lotion and oil. Lightly rubbed her latex gloves over my feet and legs instead of massage. Its almost as if she sized me up and decided I wasnt worth her time, although I chose no gel because of UV exposure not because of finances. This observation was supported by the wildly overly catering behavior she had to the slightly more middle aged lady next to me that chose gel and also a manicure. Im in my mid 30s so I was surprised to be sized up in such a way. Regardless, wont be coming back when I visit. read more

I went for a Mani Pedi full set eyebrow wax mustache wax eyelashes nails are really cute. Looks like I didn't even get a pedicure with my toenails. I still haven't grown toenail paints missing off one toenail and I just got them done. The eyebrows wouldn't stay on three times I tried the third time she was rough mean fast at me and put too much glue on one not enough on the other and I lost eyelashes. I will never go back and I would not recommend this to anybody. If I can give you zero stars I will give you zero stars don't see Vicki. She's terrible If I can get my money back I would don't go here. Do not waste your money. read more

This was the worst pedicure I've ever had. The polish is not done well, the whole thing was rushed and not enjoyable and the nail tech was quite rude. read more

From start to finish, it was just a very strange experience. They do not list prices. The same service is different each time you get it. While we were sitting there getting our nails done, at least 4 people complained about service or price. The older man was very snippy at a couple young women, and very rude on 2 accounts. From the wrong color, to cutting my finger to being rude to other customers. That was the first and last visit for us. I'm giving 2 stars because the lady I had at least tried. read more

Well, I was in today, and I physically watched almost the entire store ganging up on what appeared to be a young lady. At a certain point, I couldn't really tell what was happening, but it was very clear that she was in distress as they would not let her physically leave the building. At one point security came, and they refused to let her leave as well. Eventually, the cops showed up. I am really unsure of why they wouldn't let her leave or who called them, because it appeared to seem like the cop let her leave immediately. I felt so bad for the girl, as she was crying and trying to tell the staff that she was diagnosed with PTSD and needed to take her medication at home. Well, I would love to say that I didn't know anything about why they weren't letting her leave, but one of the nail techs was talking smack about her loud enough for everyone to hear. Honestly, it was kind of sad because their receptionist who appeared to be a young girl as well (a brunette girl with long hair) was incredibly mean to her to the point where she was crying pretty profusely. Apparently, they had a disagreement about the services rendered? The salon was insisting she had gotten what she had paid for, she obviously didn't agree, and then they forced her into a chair and started to remove her design. Honestly, the girl didn't even really put up a fight. From appearances, it seemed that she didn't really care if they took the nails off. The only time I saw her start to get upset, not even angry, was when they tried to charge her for removing the service she was unsatisfied with. At one point they started to grab her by the hand and not let go, I think it was Lee? I can't even imagine how that must've felt for someone with PTSD, and I can't imagine this helps. I've been a customer for a really long time. But one thing I don't like is bullies, and what they did today was foul. The receptionist was actually making fun of her for having an episode over the stress of not being allowed to leave (I heard the officer explain that was illegal). My father served in World War II, and he has PTSD as well. Seeing how hard that is for him, I can't imagine what this poor girl went through. I'm never coming back, and I can probably say the same for that poor girl (I wish I had her name so this would be more clear, but also probably best not for security reasons) because at the end of all this, they trespassed her. Ironically, she was the only one not yelling, nor talking badly about any of the staff. If I heard correctly at first, I'm pretty sure she just said that she didn't like it or that it didn't look like the picture or something. Reading the reviews online, this seems to be pretty standard. I've never had an issue before, but I guess everything has a first. And this will be my last. read more

Lam did a great job w my mani pedi. Salon big and clean. Everyone friendly. I'm from out of town but this would be my place if I lived in Gainesville! read more

I came as a drop in and the ladies at Phoenix took such good care of me! This was just the lift I needed. They have so many colors to choose from, And they do have the powder dip! I am very satisfied and I will be back! read more

got a full acrylic set!! everyone was super nice and my nails look great! only rating 4/5 because they had a hard time doing the design i wanted so i had to change it. but other than that, great experience! read more

Phoenix Nail Bar - Nail Salons Near Me - Gainesville, Florida

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Garbage. Treated me like trash got mad when i accidently ruined my nail. They talk about you right infront of you and the guy yelled at me. Please dont come here read more

I get my nails and a pedicure here every two weeks and for the most part I have a good experience every time. I only have two complaints. 1st is that even if you have an appointment you will still wait if they're busy. After a few times of this, I stopped making appointments and simply walked in when I wanted service. They have enough staff that the wait time is the same as if I had an appointment. 2nd is even though they have a lot of employees, very few of them can do handmade designs. This is not good for someone who loves to get handmade art on my nails. This last time I had Lynn servicing me. She is very detailed in her work. I will continue going here until I find some place better. read more

I've always left a satisfied customer until today. Today I received THE WORST pedicure I've EVER received! Lan, the technician, cut my nails too short. After complaining about the length I was told I should have told her how much to cut. She never asked. My nails looked better before this awful pedicure! I was told by the receptionist that Lan would be told that she cut my nails too short. I was offered "a small discount" but I won't be returning to this establishment. read more

Absolutely amazing! So far the best nail salon I've been to. My nails look just like the photo I brought in!! I'll be including a photo soon. read more

Went in for just a fill just now and she said she wouldn't charge for the design. I wasn't wanting a design but she said she would do one so I showed her ones. I ended up needing a full set so expected my nails to cost $45. However, after the design I thought was free she charged me $75. I've never spent that much on nails. Even nails that had rhinestones and complete designs from other places were cheaper than that and looked better. This design is not worth it and I was scammed. Do not go to this place. They will scam you. Other people around me left because the sat down and weren't seen for 20 minutes. Thought the staff was nice and did a good job but to be lied to and waste $75 on nails it's ridiculous. read more

Worst nail salon experience I've ever had. I had a male with a red shirt (probably the same guy in the other reviews) and was just coming in for a fill. I got seated down without getting to pick a color. Throughout my fill, he stopped multiple times to text on his phone while doing my nails. He got up and texted a picture of something to someone in the middle of filing my nails. He kept propping his phone up to watch his phone while he did my nails. I didn't even know what to say to that. Before he started to polish, I asked him to shorten my nails a little bit, which he then said no and that they're even. I explained I just wanted them a little shorter and he refused again and continued on. He then got me the samples to pick a color and while I'm just giving it a quick look he just stares at me while sighing and tapping his foot. Uncomfortable and anxious I just randomly picked a color and went with it. Overall the shape of all my nails were uneven and the polish was sloppy. I immediately went to the target next door and bought a new color with a nail file to fix them read more

i was so happy to find Phoenix!!! after being so unhappy with Cosmo almost every visit this place is a god sent. there was no wait and my acrylics actually stayed on for longer than a few days!:) i'll deff be back read more