1. Phoenix Tech Rescue

1. Phoenix Tech Rescue

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Phoenix Tech Rescue

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

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uBreakiFix by Asurion

uBreakiFix by Asurion

3.2
(49 reviews)

I went into the store seeking help with recovering my samsung tablet. In a matter of minutes, my…read moreproblem was fixed and the attendant said, "have a nice day" & no charge. I think that was the third time I've gone in with what I feel is an insurmountable problem, only to walk out a few minutes with problem resolved....great customer service, very clean store....thank u

Do not take your phone to this repair shop. They are shady…read more I filed a claim to replace my screen, dropped the phone off, and when I picked it up I noticed damage to the back panel that wasn't there before. The shop told me to come back the next day and talk to the manager, which I did. He said they'd order the replacement part and fix the damage at no cost to me. A week went by with no call, so I followed up myself. I was told the part had arrived and the repair would only take a few minutes. Ten minutes later, the manager called and said I'd actually need to file a claim through my insurance -- but assured me it wouldn't cost anything and wouldn't count against my annual claim limit. When I called my insurance company, they told me the shop had already closed out the claim, and my only option now is a refurbished replacement phone. I'm still making monthly payments on my original, brand-new phone -- and will continue to for the life of the loan -- for a device that's about to be swapped out for a used, refurbished one with an unknown history. This is a clearly shady tactic. The shop damaged my phone, then maneuvered the claim process so they walked away with zero responsibility, and I'm the one stuck paying full price for a "new" phone I no longer have. To make matters worse, my insurance company was just as bad. Instead of acknowledging that this whole situation was caused by the shop's mistake, the rep basically told me I should consider myself lucky I'm not on the hook for the full deductible. Lucky? I'm losing a brand-new phone I'm still paying for and getting a used, refurbished one in return, through no fault of my own, and I'm supposed to feel grateful I'm not also paying extra for the privilege. I also want to note that the techs I dealt with were genuinely nice and professional. My real issue is with the manager, who handled this dishonestly and made me feel like the damage and the resulting hassle were somehow my fault -- like I was the inconvenience, instead of the customer dealing with the consequences of their mistake. Needless to say, I'll be shopping for a new insurance provider and crossing UBreakIFix off my list for good. If there's one thing I hope others take from this, it's to actually check reviews and shop around before trusting either a repair shop or an insurance provider with your device.

Phoenix Tech Rescue - itservices - Updated July 2026

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