I ordered a pair of boots as a gift for my daughter on 11/7/21. I got a message that they were shipped on 11/8/21. On 11/9/21 Phoenix sent a message that they refunded my money. I didn't get the boots. Then I got a phone call from a woman in NY (I'm in CA). She had received the boots! They came in a box addressed to her (she had recently bought something else from them). Inside the box was my name and information. This was how she knew to contact me. She had called Phoenix and talked to Customer Support who told her to just donate them. But she thought I might want them (so much more thoughtful than Phoenix Trading). On 11/15/21 I emailed Phoenix just asking why I hadn't received the boots. Jeffrey responded that the boots were damaged, so they didn't ship them. I emailed back and told him this was not the case. I then called and left a message, but no one returned my call. I emailed again and told them about the call from the woman in NY. I requested that they send her a return slip and then send the boots to me. Jeffrey responded saying that they had no record of the package being sent, or of having spoken with the woman who received it. He said they would not have told her to donate the item, but would have asked her to return to sender. I explained that she had already opened the package and couldn't seal it and return it in that way. I then called on the phone and the person I spoke with said I was lying and had made the story up. He said they were giving me a refund, so what more did I want. I didn't want to spend any more time on this. I suppose I could have asked her to take a picture of the box and boots and paperwork, but I didn't want to ask her to do any more. I gave up. When I finally told her there was nothing I could do she responded, "I keeped box with my name and address, boots and receipt with your name and your address. They are lying you. The boots was in perfect condition, no damage and I called Phoenix Trading and explained them situation. Inbelievable!!! If you will open case with them, I am on your side." Clearly Phoenix has some problems with internal communication. I certainly won't be doing business with them again. read more

I ordered a pair jeans and onthe plastic wrapping was the right size. When I went to put them on. they were two sizes too small. Unhappy.

Oh my, it looks like Marc responds to the negative feedback on YELP. It sure would be nice if someone truly returned the phone call on the shipping packing slip within the promised 24 hours, then I would not be here clacking away at my keyboard to get $97.00 worth of satisfaction!!! Hmmmm, I called Monday, Tuesday, Wednesday, Thursday, and now I am addressing Yelp and my bank. I purchased a Nash Men's Leather Tuscan Weekend Duffle black bag along with two other leather bags. I received the alternate bags along with a small beige sweater?!!!? And cannot seem to get a response from Phoenix Trading Company even though the sweater clearly states that it was to go into box 284 (clearly I am not box 284) and the code sticker is on it! I have purchased from them in the past but that is all over now. Looks like I will be fighting for my own refund. This just isn't worth my time. I really despise the idea that your company's poor quality customer care is now launching this part-time job of chasing down my money! I already have a job. This is not my ideal chosen activity for my precious personal time! Thank you fellow yelper for the tip on shipping. I will not use their label to return the sweater. Paula Ogden read more

I ordered an item that did not meet the specs of the item ordered. The President of the company emailed me immediately that I would receive credit within 24 hours. That amazes me.. read more

I was sent the wrong product. I contacted customer service and they quickly sent the right item. I will order from them again. The price was the best I found!! read more

Ordered Cook's Companion Air Fryer on 6/27. Was notified it would be received by 7/3 to 7/6, which was fine. Received it on 6/29 - 2 days later! Unpacked it and it all appeared brand new. Was looking for one with a smaller footprint and this one is perfect, although there is still plenty of room in the basket. Made fresh sweet potato fries last night and they came out perfect. Did a couple of frozen fish fillets and summer squash rings today. Fish super crispy outside - moist and tender inside. Squash cooked perfectly. (If I could offer one piece of advice to Phoenix, please change the color description. It states the color is silver (on the box, too) and the photo made me believe it was a brushed metal-look finish as some of my other appliances. It's not silver, it's gray. If I had known that, I would have ordered the black. It's pretty and not worth the time or expense to return it, but it's gray.) Overall, however, I am very pleased with item and service. read more

This company is a scam! I purchased an item 3 separate times and the item was never sent! I left messages and sent them emails to inquire on the packages. I received a response 30 days later. They sell the same clothes on EBay (different prices for the same item) as on their website. However, you always receive the item from EBay but never from their website! FRAUD! Do not buy from this company unless you want them to steal your money! It's been 30 days and I still haven't received a response or my item! read more

I received my product in a timely manner. Unfortunately, it was damaged. Called and left message and within 20 , I received an answer to my satisfaction. Quickly and responsively. Thank you Jeff read more

Horrible, service and communication. Don't waste your money here. I purchased items through eBay which I hardly ever do, and forgot to update my address. I contacted them and asked could they send my item to the updated address and they refused. I reached out to them multiple times BEFORE THE ITEM SHIPPED . Now I ordered 6 items on the same day and everyone had no problem correcting the address except these people. Seeing as how my item HAD NOT SHIPPED I said just cancel my order and give me a refund. They refused and knowingly sent my item to the wrong location. Save your money and buy from people who aren't Axx Holes. Good thing I had a feeling they would do this. I've already contacted Pay Pal and my Credit Card for a charge back. read more

Sorry Marc, I stand by EVERY WORD of what I listed. That should be apparent by looking at every other one star review listed here.

No opinion, just facts so the reader can decide: Ordered a $50 air fryer with trivet and baking cups. Inspection upon arrival revealed that the baking cups and user manual were missing, the cord was damaged at the base and there were food particles stuck in the trivet. I e-mailed them right away with pictures of the issues and requested a return label. Despite their claim of returning messages by the end of the next day, I've not received a reply or a return label. I left a voice-mail a few days later and still have not been contacted. I will not purchase anything from this company again. Time for my bank to get involved. read more

BUYER BEWARE..SAME AS OTHERS...you need to review the negative reports on their Ebay account..I contacted the BBB and Attorney Generals office and made a Rip Off Report I would suggest to those who have had a bad experience to do the same. My experience..first order never arrived they did credit, then I did on bid on a item and was sent an XS instead of the XL that I won the bid on..I did print the return label and did send back, and as of today 6-2-2017 they claim they have not received ..only $13.00 I guess they need the money that bad. so for me it worth spreading the word on their bad business practices .and they will respond with their return policy..so let me help them here it is. New message from: phoenixtradingcompany Top Rated Seller(647,735) Hello, According to the tracking on this package, USPS has not even received it yet. Our return policies are clearly stated on all of our platforms. More than likely, this item will be refunded within the first 24 hours it arrives, however until it does arrive, we are not authorized to refund the item. Even if we were to ask for a exemption in this case, the tracking number would still have to be showing in motion, which at this point it does not. I do apologize for the way you received this item, but mistakes do happen and we are doing our best to resolve the issue. There is nothing more we can do about this issue at this point.-------- Sincerely, Nicky PTC Customer Service Like PTC on Facebook read more

No communication!!! I bought a food processor that was the wrong color... oh, and USED! I also bought an ice cream maker. It arrived broken... oh, and USED!!! Do not buy anything from these scum bags!!!!!!!!!!!!! read more

no answer by phone or e-mail, item I got was broken as well as the wrong color requested return with being ignored if one gives a neg review ptc bans you instead of taking care of the customer i have bought from them and like them however ptc is unable to care properly for customer service very disappointing read more

WORST communication ever. Called several times and got generic voice mail that said was with other customers and would call back within one business day. Waited for a return call but it never happened. Web site reads for measurements look up designers web site for measurements. One World apparel DOES NOT have a web site. Wanted to return a top that was too short for me but Phoenix Trading Company does not give measurements on either their web site or on their eBay listings and as I mentioned earlier One World does not have a web site. Have purchased several pieces of clothing from this outfit but that will never happen ever again. And Carl, you seem to have an excuse for every negative review that you have ever gotten on your web site. What a joke!! Almost laughable. read more

Recently I tried to bid on a purse on Ebay listed by Phoenix Trading Co. I was blocked by them from bidding on their site. I haven't purchased from them in years and there is no reason for me to be blocked. I emailed them about this and left a phone message. No one answers the phone for customer service during regular business hours. read more

Wow! cannot believe the negative reviews. I have been buying from PTC for years,They sent me the wrong color jacket 1 time,when I told them about it they immediately offered a 40% discount and returned my shipping costs. Other than that never had a problem. Just received a blouse yesterday and was exactly as advertised. They even bring the slightest imperfection to your attention with a little red arrow. They are the best read more

I have been ordering a ton of items from them in the past and can only say that I have always received excellent service. Whenever there was a mistake it had been taken care of by Phoenix Trading Company in an efficient matter for me. Remember only whoever does not work does not make mistakes ..it is all about how it gets resolved in case there is a mistake. So no complaints from me here in that matter. The only thing that I would like to see is a cap on domestic shipping charges for combined shipping but looking at item prices I guess it is still good value. :) read more

Horrible service ! I bought a pair of shorts for my husband for Christmas. They were supposed to be XXL, but instead, I got an XL and asked for a return. I sent the item back, but they NEVER REFUNDED ME ! I bought the item on EBAY and gave them a NEGATIVE. They had the nerve to request a cancellation of the entire transaction. I refused, since I still had not received my money back. I see now, that they went ahead and cancelled the transaction AS IF it never happened and then, took down the Negative review that I gave them. THEY SELL CHEAP CRAP FROM 3rd WORLD COUNTRIES. The quality is horrible. RUN !!! read more

Let me start off by saying please do not waste your time by buying from this company. They list their items as new. These items are seconds. Ex: you will get a shirt that looks like it has been sewn by a toddler. Then you have to pay to send it back. They are making their money by people sending back items over and over and then reselling the item. Think about it. BEWARE. BEWARE. BEWARE. read more

I agree with the majority of these reviews - run the other way. I ordered an XL C Wonder dress and received an XS blue button down cardigan! Huh? When I immediately communicated the mistake and asked that the appropriate item be sent to me, they could "no longer find it." I am assuming someone who actually purchased an XS cardigan received an XL dress. Ebay was amazing when I asked for their support in receiving my refund. But I will never, ever purchase from this company again. My belief as a customer is that if an item is advertised and then purchased, you should actually receive the item. That doesn't seem to be asking too much! read more

I bought a vase lamp from them, it has a little crack on it, CS DINA was willing to refund me a partial refund $25 for me keeping it, I agreed. My paypal never received the $25. I tried to call their so called customer service phone number. NEVER PICKS UP... AND DINA DISSAPEARED... read more

This company is exceptionally bad. If you want used clothing with bodily fluids and odors of all kinds, bed bugs, animal hair, heavy perfumes, not to mention poor service and abusive management, by all means, go nuts - the prices are great. read more

I have ordered a few items without any issues. The one time I had a problem, it was resolved fast and in a professional manner. I will definitely be a return customer and do not hesitate to recommend Phoenix Trading Company. read more

I am a seller on ebay and I can assure you that ebay does NOT protect the sellers over the buyers. We cannot even leave negative feedback for a buyer anymore but they can do that to us. It is amazing what sellers put up with and this Company does have its problems for sure but please do not rate us all by this company and the way they do business. My recent return was from someone I sold a black coat to. They reported me to ebay that they got a red one instead of black. I do not even have a red one in my inventory so it is impossible that she got it. She insists that I did so I have to pay shipping both ways. She bought a red one from someone else and wanted a black one so this is what she did to me. Just one example but believe me on their scale of what they sell they put up with a lot. Im just saying, not trying to excuse them. read more