Took care of my babies needs. Staff are amazing and I cannot say enough about how quick they reacted to the needs of my pet read more

Blown away! I rarely use an emergency service because they are notoriously expensive. My ex is a vet pathologist and can usually help me out and my own vet, Valerie Ferguson, at Four Legged is the BEST! But when I came home late Sunday night about 3 weeks ago, my baby girl was gasping for air. I knew her heart was enlarged but we thought we had more time. My daughter and I rushed down to this place, and WOW..what service and kindness. The cost was minimal, $250, which they reduce down to $150 because of our connections in the vet world. Most people want to sit with their pet for a while but I had been preparing my heart for this day all summer. I just wanted her out of her misery. They were FABULOUS. Beckett knew nothing but love till the very last second. I left with peace in my heart. Now, a few weeks later, a card comes in the mail. This kind crew, in their own handwriting, send me a card that is priceless! We are strangers to them, but they took the time. No form letter with stamped names, but REAL, thoughtful, loving comments. Thank you, from the bottom of my heart. read more

Phoenix Veterinary Referral & Emergency Center - Veterinarians Near Me - Phoenix, Arizona

We had to take our dog here for an emergency. The staff and vet technicians quickly attended to our pet to evaluate her for a possible head injury or seizure. They were kind and patient with our pup. The vet attended to our dog and took the time to check for any trauma, make sure vitals were stable, and general overview. Overall, the experience was top notch and can't thank the staff enough for their services and time in ensuring our pup was okay. read more

Everything ... from bedside manner to not being helpful or caring. I was told right from the start we will try to stable him..... Then all they wanted was money up front and talked money to my husband .My husband reply just save him. Do what u need to do. They said he will not go home tonight and might be here a week and the cost of that is ...... I feel they did nothing to stable him ... as later when he stopped breathing the vet said do u want now to give him oxygen ? I looked at him and saw no life left . Then she ask do you want to put him down or just him oxygen ? I asked why were u not giving oxygen to stable him? She did not answer. I'm sorry ... there was NO guidance. NO HELP from someone that should know what the problem was . Take blood find out . I'm not sure this was my best option !!! But I will NEVER take my dogs there !!!! Sad we lost a beautiful dog Dexter. 09-27-2019~11-17-2025 He was 6years old read more

Phoenix Veterinary Referral & Emergency Center - Dexter 09-27-2019 ~11-17-2025 Only 6 years old - Veterinarians Near Me - Phoenix, Arizona

This place is awesome!! Staff are so very nice and helpful and you can tell they care about what they do. Dr. Rizzo did ACL surgery on my dog and I was very skeptical but it turned out better than expected. She is the best. So happy we came here read more

Greeted by the receptionist who said "I'm at the end of my shift so excuse me if I seem a little, yea." I didn't know how to take that. But I ignored it because my dog needed care. Waited a little over 2 hours. Didn't check on us. My dog was suffering. That's why we were there. We got dumped in a room with no one info on why it was taking so long. Decided to leave. Edit: I read the reply to my original review during my dog's scheduled vet appointment. His main vet informed me that this was, in fact, an emergency. I think it goes without saying that this "emergency vet" is unreliable and I would not recommend it at all. read more

This is a very difficult review to write, as we lost our beloved dog, Marty, on 10/24. We brought him in after he suddenly became unresponsive. The front desk staff was extremely kind and took him back right away. However, our experience with the veterinarian was terrible. She showed no compassion and came across as rude when asking questions. It wasn't just me--my daughter was in the room and my son and his girlfriend were on speakerphone, and we all felt the same. When she left, I told the front desk that the vet's bedside manner was awful. They mentioned others had said the same thing, describing her as "very direct." I understand being direct, but when someone is losing a beloved pet, a little compassion goes a long way. read more

Been here two times. Both times my dogs and I were cared for immediately. The staff is super kind and caring. First visit was with my puppy Rusty. He had a bit of a cough. Turns out it was kennel cough. The second visit just last week my female border collie had an episode. She was non responsive for an hour and a half. Dr came in and told us she did an ultrasound turns out it was bad news. We had to make the decision to let her free. Everyone was so kind to us on the worse day of our lives. Thank you for taking care of us and our precious girl Macie. read more

My fur baby caught kennel cough right before the holidays, I called my veterinarian and all their sister sites and everyone was booked or out of office for the holidays. I did a google search and saw this was about 2 miles from my condo and I called in, they saw me right away and I was in and out in about an hour. They were kind, courteous, and very thorough. I appreciated all the questions and the care that the vet tech and the veterinarian had with my boy. I appreciated the write-up that was provided. I have pet insurance, and did appreciate having all that detail to submit my claim. 10/10 recommend and while I hope to never need to return, I would. read more

Phoenix Veterinary Referral & Emergency Center - I think he picked up kennel cough at photos with Santa, but he's feeling better now and all healed! - Veterinarians Near Me - Phoenix, Arizona

I come home from a late shift at work and found my cat in pain from a claw that had dug itself back into the paw pad. After attempting to get it out myself and failing miserably, I reached out to this vet to see if I could bring my cat in without a carrier. They were quick to say they would have a room ready and would look for an extra crate if needed. Upon arriving around 1 AM they were true to their word and put us in the closest room to the front door for quick and easy transport of my kitten. They quickly took her back to the doctor, clipped the nail, and said they weren't even going to charge me for an exam because of how easy it was. I would rate this place 100 stars if I could. Both of the nurses that helped me were so incredibly friendly and comforting. I will recommend this place to everyone I know. read more

Waited 3 hours for someone to see by furbaby. This place not only did hot see my futbaby we ended up leaving and going to another place that took care of the i ssue we had no one told me that it was going to take so long to be seen. read more

My vet told me to monitor my dog for 24 hours before bringing her in, but it has a reputation in our town for being sketchy and unfortunately half of my household just lost their job so I wanted a second opinion. From the very beginning I was met with a condescending, nasty tone and essentially called stupid. Dont waste your time and call someone who cares read more

Thank you for taking care of my little Pippi ! She is doing fantastic ! Great care , a couple of minor things could be better , but overall great place to take your fur babies in time of need !!! read more

Just wanted to give an update after several months. Leo is doing amazing! Not a single issue after this surgery and my baby boy is finally feeling better. He actually plays with my other cats, hasn't had a SINGLE issue in months either which is rare considering his situation before read more

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What an amazing hidden gem for ER pet needs. Tucked away on a quiet street, ample parking, clean lobby and very short wait time. I drove the 40min from my house due to an 8-10 hr wait time at the ER close to me. The ladies working were beyond amazing, I was impressed by everyone's knowledge and ability. The DR on duty explained every test and procedure. Cost was lower than I expected for ER care. Check in and check out was a breeze. Our wait time went from 8-10 Hours to minutes. Don't sleep on this VET!!! ***Update**** How much more amazing can this place get? The on-call doctor that took care of my pet during his ER visit called me this morning with his results to give me an update and recommendations. I cannot express enough how much I appreciate this hidden gem. Don't sleep on this place, thank you ladies for all of your due diligence and hard work Conan and I appreciate you read more

Phoenix Veterinary Referral & Emergency Center - Fridge magnet - Veterinarians Near Me - Phoenix, Arizona

I can't thank the employees of this business enough for being here for me the two times I've had to say goodbye to my babies. They are so compassionate and caring when you are already going through a hard time. They are super quick and don't make you or your pet wait around. It's also very reassuring that you can bring your animals here on a Sunday or at night in case of an emergency. Thank you again for being here for me today when I had to say goodbye to my Kody baby! read more

My family is first time dog owners and this whole experience was far from peaceful, this location was apart of our insurance. The staff and doctors did not show any type of empathy, emotion or compassion for the hard decision to lay our 10 yrld pitbull to sleep. No kind of follow up calls were made or explanation of what step to expect.. each time we called to get any type of of update we were met with difficulties, smug or arrogant attitude from the staff. Worst experience that traumatized us as a family. read more

I have been coming to this emergency room for my pets for years. I have always had very pleasant experiences until today when I met Colleen..... Colleen is the receptionist at the front desk, who greeted me with a snarky attitude from The beginning. After visiting with the doctor and getting a treatment plan for my dog, I went to the front desk to pay with care credit like I always do. I was then Aggressively told the policies had changed and when I asked questions about it Colleen started to become extremely unprofessional talking down to me. I asked her to speak to me with respect and be professional and she snapped back at me. She then continued to make comments to everything I had to say, even when I was not talking to her, and I was on the phone. I stated this used to be such a pleasant place to go to and she said well you haven't been here in a while so I replied with does that make it OK to be unpleasant now she then began to use her "power "to inform me that I can wait outside. Colleen used foul language, Made rude comments, And was completely disrespectful when she should be a professional at her job and respect the customers that are coming in EMERGENCY ROOM. When your pet is not doing well, and you're worried emotions are heightened you would expect compassion and empathy from the staff. Instead, I received A hostile attitude, And the absolute worst customer service of my life. Colleen had something to say back to everything. She did not hold back or bite her tongue at all. Literally told me that yes she is working, But she's not gonna let anyone talk to her that way and she's gonna say what she's gonna say and called me a bitch under her breath as she walked to the back. I then overheard her through the walls telling a completely different story to the people in the back Loud enough for the entire lobby to hear everything she was saying. The doctor had to step in Because she could not hold her tongue and not act like a child for one moment. I'm actually baffled by this experience I did not know a woman in her 50s would be so rude and immature to continue to make comments under her Well, actually loud enough for me to hear on purpose while being on the job and knowing that she should be professional admitting that she should be professional, but telling me she doesn't care to be professional . Anyways, long story short Colleen was absolutely awful. I hope that they remove her from her position as she pasteurized me stating you don't know who I am you don't know what As if she had some kind of power or force. Basically a threat. I hope that no one else has to deal with that type of attitude, especially when they are concerned about their Beloved pet And are seeking help. I do NOT recommend anybody come here until she is removed from the position!!!!!!!! I would give the doctor five stars, though sad enough he had to step in as his employees were acting very inappropriate, but he took care of the situation for me and made sure that My dog was taking care of and got the help he needed. I miss the girls that used to work here when it was Sonoran!!!!!! Colleen is not an appropriate fit to be the face that you see when you walk in the door Nor is her attitude, pleasant whatsoever to deal with when you're concerned about the well-being of your baby. Y'all have been warned! Great doctor, horrible customer service, and Hostile receptionist!!! read more

Really great experience here last night. My dog had an allergic reaction to his routine vaccines earlier in the day. His face swelled up pretty bad last night so we immediately brought him here. The intake was very simple and a vet tech came out immediately to gather the info needed to treat him. She took him back right away while I finished the intake. They sat us in a room and the vet saw us right away with a treatment plan. She was very nice, warm, and welcoming. We were there for about an hour or so waiting on his swelling to go down. The vet came back in and apologized for the delay as a pet came in needing immediate care. I didn't feel we were there long, and I certainly understand an immediate need with another pet (I'd want the same if I were that pet parent needing that). Meanwhile, my dog was resting and had his shots necessary for his treatment. Great place. I would absolutely go back if necessary (hopefully I won't need it though!). read more

My family recently went through a tragic time losing one of our cats. Even though we have been through this many time before, it was one of the most difficult times during our lives because of how young she was. The receptionist that helped us, Diana, made this difficult time much easier for us. The lobby was very busy, yet she took her time with us not rushing us. She hugged us (several times) and that meant a lot to everyone in the family. We have never had such wonderful service at an emergency animal hospital when it comes to putting a pet down. She is someone we will never forget, and we thank her for her empathy during that tough time. The only reason we are not giving 5 stars is because when the veterinarian came in, we did feel rushed and we felt as though we were a burden to her. When we asked for her card and saw that she was the medical director we were a little disappointed that someone with little to no empathy was running this hospital. We will come back due to the nice staff, but will call ahead to see if what veterinarian is working. read more

It's never easy taking a pet into any kind of emergency hospital. On Tuesday night I had to bring in my 14 year old baby, Fred as he was dying. The staff was kind, considerate and compassionate. Today I received a sympathy card which was unexpected and appreciated. read more

This is the best emergency vet I have ever dealt with. I wouldn't go anywhere else in case of emergency. I have 3 French bulldogs, 2 of which have had to be seen with them in the past. They are reasonable in cost, they saw both my dogs on short notice both times when other e-vets that were closer had 6 hour waits, and they are truly compassionate. Super super happy with them. Thank you for the amazing work you do! read more

Phoenix Veterinary Referral & Emergency Center - Veterinarians Near Me - Phoenix, Arizona

This is long overdue...a few months ago, we got a new puppy. She wouldn't touch her food the day we got her but she was drinking so we figured it was just stress of a new home. When we went to bed she woke us up every hour throwing up. She would then drink more water and go back to bed and sure enough an hour later, same thing. We noticed she was acting more lethargic and I checked her gums and they were white. So I rubbed some honey on her gums and took her to the emergency vet immediately. Turns out her blood sugar was 30. THIRTY!!!! That's very low. And she was also dehydrated. They had to put her on an IV and keep her overnight in the ICU. We were devastated and felt so guilty for not taking her in when she first started throwing up. Ok so imagine this scenario in, say, 2019. It would be terrifying and stressful. Try in 2020 in the middle of a pandemic when you have to hand your puppy over to a stranger through your car window and leave her there because you aren't allowed inside. It was awful. BUT the reason I'm writing this review is because of the communication we received from the Vet and Tech and the care they gave our little miss Maisel. They weren't annoyed by my calls checking in on her and the tech taking care of her sent me an email update with photos since I couldn't be there with her. I think one of my biggest fears (aside from her not making it) was that she would be scared and alone. She ended up doing great and she is thriving now :) So THANK YOU to the entire staff! read more

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first off when you walk in the door, they weigh your dog and take the temperature. You already owe $184.. my dog had knocked a hole in her arm, chasing a cat and required two staples. They quoted me $651 when they brought my dog back to Weir. They struggled to get her on the scale and they knocked her mouth against the corner of the counter, and it was bleeding, so the bottom line is my dog sustained more damage than she already had when we went there. And it cost me $184 and they sent me on my way. Do they care about animals there? you decide read more

Took my dog who couldn't breathe due to extremely dry cough and I was so scared he was choking. They let me wait for 4 hours in the holding room without anyone checking in. Keeps saying that the doctor will be here shortly. Here's the timeline: Arrived at 8:00AM Xray done at 11:AM Doctor came in at 11:15 AM to say that she will prescribe medicine and antibiotics 11:50 staff came in with the prescription and medicine. The service is so slow and doesn't give a single f for your pets. While i was in the holding room, i hear all the staff laughing, chatting and just taking their time. Talking about the owners of the dogs. They only care how much money they will make and no care at all for your pets. The staff looks and feels like they hate their jobs! Horrible!!!! I WILL NEVER TAKE MY DOG HERE AGAIN! read more

Front desk staff- good. Vet - good. Vet Tech (Kristen) -not good. couldn't help but speak in a condescending angry tone. I think some humans shouldn't work with animals or in situations were empathy is necessary. This is my second time to this business. Why do I feel like they are upselling? Unfortunately my vet Dr Bessemer from Four Legged Friends, was on vacation and I didn't think I had many other options. If there is a next time, I will drive further just to avoid this business and Kristen. read more

DO NOT TAKE ANY ANIMALS HERE !! I just got back from attempting to claim an injured stray I saw a post about on ring. They not only treated me like I hurt this animal I've never seen before but would not allow me to offer a caring and healing home for it to heal. Someone surrendered this cat thinking they were helping him and I have the impression they just killed gun instead of offering anything else because no one would claim financial responsibility at the time. I showed up less than 24 hours after the ring post said he was dropped off in hopes of saving this baby and they offered nothing but rudeness and smite. Gross. Do not surrender yours or stray pets here please. Call the humane society. Or other places that actually care for animals read more

I brought my cat SAM to be cremated. Sam was 14 yo and he died peacefully at home. I got his ashes less than a week in a wooden box placed in a black velour bag with a nice letter. Staff was very helpful and supportive. read more

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DONT DO IT!!!!! GO TO VEG Very disappointed in this place and level of care. We had to bring our pup in for an emergency. More specifically he is a 3yr old German shepherd who developed bloat. We went here because they are a "24hr" facility. They could not perform emergency surgery due to being understaffed and closing at midnight. Take your sign down, and stop using the "understaffed" excuse. We paid over 700 dollars for an X-ray and fluids for them to tell us our dog was going to die and they couldn't do anything. The doctor was absolutely awful. Would tell me something and awkwardly blink and stare. Super weird person. No compassion, didn't seem to care... at all. We ended up taking him to veterinary emergency group (VEG) and they were absolutely amazing. There was maybe 3 animals in there and at least a dozen staff on hand. Not "understaffed" here. They clearly employ and value their staff which translates into the care that went into our dog. He went into emergency surgery, his stomach was untwisted, spleen removed and he is home with us now. I WOULDN'T TRUST THIS PLACE TO EVEN BRUSH MY DOG. read more

This place is terrible. I was the only one there with a cat with a broken leg. Took them 2 hours to take X-rays. They didn't stabilize the leg and sent me home saying they would coordinate surgery. Called back the next day, nobody know anything about it. Idiots!! $700 down the drain and now I have to find another emergency vet. read more

No one wants to find themselves in a situation where your pet needs immediate help but I feel so reassured having this team in the neighborhood. Good and clean environment, nice vet staff, realistic pricing up front (and not making you feel guilty for wanting to know costs before agreeing to procedures) and reasonable waiting times - thank you! read more

Wonderful professional people who helped with cat care. Service was very fast and caring. Also they provided lots of helpful info for follow up. read more

This post is long over due! Recently we rushed our Monster of a puppy in for a suspected scorpion sting. We were so happy with the customer service and the Vets "bed side manner." They started looking her over ASAP in the waiting room while a room was prepared. They called our regular vet to report the visit so they called first thing in the morning to check on her AND PHX Vet called to check on her the next day or so. Flashback about 2 years ago, we had just rescued our Monster of a puppy, and found out she had parvo. She stayed about 5 to 6 days with PHX Vet and we were impressed. We spoke over the phone at least twice a day. Updates and treatments were throughly explained and discussed. They saved our little Monster! read more

Phoenix Veterinary Referral & Emergency Center - Daisey thanks you! - Veterinarians Near Me - Phoenix, Arizona

We were referred to Phoenix Veterinary by our family vet to help us figure out what was going on with our dog Izzie and we were pretty scared considering her condition. Izzie is a three year old mixed breed diagnosed with valley fever which was causing fluid to build around her heart in her pericardial sac. The fluid buildup was so bad that she was in heart failure and in very critical condition. Before going through the more intense surgery Dr. Wells and Dr. Rizzo recommended a tap to be performed (by Dr. Wells) and an echocardiogram with Dr. Paige to make sure they could see everything before getting Izzie into the OR. The tap went very well with Dr. Wells, giving Izzie some much needed temporary relief. Dr. Paige, who performed the echo was very thorough, honest and compassionate but unfortunately for us, what he found was worse than we thought and not a simple procedure at all. At this point she had constrictive pericarditis and needed surgery ASAP. It was one of the most nerve-wracking days to drop Izzie off for surgery but I'm so glad that we did. Before taking her into surgery Dr. Rizzo walked us through the risks of the procedure and what exactly the approach was going to be. It really hurt to hear that the risks were high for her situation, but we needed to know that this may be our last time seeing Izzie, and to potentially say our goodbyes. Dr. Rizzo, Dr. Wells and their team kept us up to date throughout the surgery as they hit certain milestones and to confirm the direction forward. It is without a doubt that Izzie would not be alive today if it wasn't for Dr. Rizzo, Dr. Wells, Dr. Paige and their support staff doing everything possible to save her. We are forever grateful to Phoenix Veterinary for giving our sweet Izzie Bear another chance at life. As an update: Izzie is in recovery now and doing very well considering her situation. read more

Phoenix Veterinary Referral & Emergency Center - Izzie, two days post open heart surgery looking good! - Veterinarians Near Me - Phoenix, Arizona

This place is garbage. I took my cat in because I thought she got bit by something on her eye. I told them I watched her eye swell shut. They said she had a URI. and sent me on with eye ointment. Now 2 weeks later my baby's eye is so bad it needs to be removed! Turns out, $1800 later, they didn't even flush her eye! The very 1st thing that should have done. I'm so sad and disappointed. When I called today to ask questions, she had an attitude and was rude to me. Thinking about contacting an attorney. I would not recommend taking your pet here, especially for an emergency. read more

We learned about this place for unfortunate circumstances, just like most probably do. We lost our sweet dog to cancer on the 4th of July at 9pm at night and didn't know what to do with his body. Fortunately these guys were open and extremely compassionate over the phone, so we took his body over. It had been such an emotional and heartwrenching day- plus in the middle of a pandemic and on a holiday- we weren't sure how things would go. Every single person we interacted with was extremely kind and thoughtful. They cremated our sweet boy within 3 days and when we went to pick up the ashes and paw print, all of the emotions flooded back. The staff were still extremely compassionate and kind. Having had to cremate my furry family members in the past, I immediately was struck by the high quality of the paw print and container for the ashes. This meant more to us than they will know read more

Phoenix Veterinary Referral & Emergency Center - Paw print - Veterinarians Near Me - Phoenix, Arizona

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Horrible, horrible, horrible place. This place is a JOKE!! The front desk is an absolute unprofessional, un compassionate, place!!! Right away was SUPER judgy diagnosing my dog's illness. When I asked to escalate they refused. Stated there are no managers on site. When I was having a conversation with my husband on my cell phone this awful lady started to respond as she's listening to my phone conversation. You can tell she is absolutely LAZY with the two bullet holes in her face (simple piercings) I left though my pup was clearly sick and they had no compassion for it. Stay away from this place!!! The receptionist also mocked me and trying to instigate a fight. Kept saying "what are you going to do about it" read more

How can a vet place not care about animals? The front desk staff are completely rude and unprofessional! They immediately judge as your the the cause of your dogs illness!! They refused to give me names, manager or vets name (though we found it). Go else where!! I went to another location where the staff had empathy and compassion for my pup! read more

My baby girl, who I have had for 5 years, woke up with droopy bloodshot eyes and was throwing up. My vet was booked so I went to Phoenix Veterinary Referral. The staff was so friendly and comforting. Gave my girl a Benadryl shot right away, then we waited for Dr. Hannah (and fell behind to dogs that ate socks being forced to bring the socks back up). Diagnosis is she probably was bitten and had an allergic reaction. She remained calm because of the calm environment at this location and her eyes are starting to whiten and appear normal. Worth the time and expense to go to this Vet. :-) read more

I wish I could give more than 5 stars to offset some silly people who don't understand how wonderful, hardworking, knowledgeable and kind the entire staff is! I am extremely impressed with the facility and have been blown away by the love and care my dogs and family receive on each visit. During this COVID situation, it is clear that the staff is working extra hard and is putting themselves at risk to care for our pets! Thank you for all you do and please stay safe!! read more