I worked with associate Hillary. She was really good. She was able to help me and was very…read moreprofessional and courteous doing so. She definitely tried to upsell and get me to buy as much as possible but I think thats to be expected. I was grateful for her help and I feel that she did a good job.

I just saw these horrible reviews, and I have to say this has NOT been my experience at this…read morelocation. The store is always very busy but I've always been greeted promptly and helped fully. I've been to this location on four separate occasions and I've never left unsatisfied. They are a little short staffed for as busy as they get but I've had several positive transactions here.

If I could do a negative star review for this store and T-mobile as a whole I most certainly would…read more I went in here to buy a new iphone for myself and bought one for my son as well. I was assured that I did not have to change my phone service to receive the back to school promo for my sons phone. I asked multiple times to be sure and was assured that I would automatically get this phone for $99. Well of course I got the 1st bill and I did not receive the credit. I went into the store and he actually did own up to it and assured me it was now taken care of. I get my next bill and of course it still wasn't taken care of. I called the 800 and was told there was no record of it being handled. I then called again to speak to a manager and he tells me "well that's just too bad because I didn't witness the conversation and neither one of my encounters was documented and he would not fix it. I will NEVER do business with this company again. I will pay off these phones and get as far away from T-mobile as possible. Thank God I did not go in this coming weekend and get the 3 new phones that I was planning on buying. They lost a lot of money for having such horrible customer service. Clearly they do not care at all about their customers or holding their employees accountable for what they tell customers. I had a horrible experience at another store 2 years ago and decided to give this store a shot. I sure wish I didn't. Obviously they are all the same.

One of the best customer service I experienced in a while. The representative new exactly what was…read morethe issue with my phone and they helped me understand the problem and how to fix it if I needed it at a later time. I couldn't be more happy with the representative that helped me.

Wish I could put ZERO!! Absolute WORST experience EVER! AT THIS LOCATION!!! Purchased an OPEN BOX…read moreEXCELLENT condition TV 1st - DROVE AN HR AWAY FOR PU & waited OVER 1.5 HR for them to NOT be able to find the tv ! 2nd - gave us a TV in bubble wrap with NO tv stand legs - no remote- then with no back cover. Guy stated he had to wrap the tv up himself bc it wasn't ready. *red flag* - this does not sound like an excellent condition tv 3rd - went back to complain and speak with a manager now. She acted very friendly and gave a little refund back for the missing parts and a "free" 30 dollar gift card . And I say this bc it most definitely was NOT , free ! 4th!!!!- when unwrapping , I noticed some scratches/dents & when plugged in , whole thing was broken. Trash asf! 5th!!!!!- went to exchange it at a closer loc and was told I had to pay the difference for the new condition priced tv. decided to return it and this is when I realized I was scammed out of that $30 "free" GC. My original amount paid , and refunds, do not match the original price I paid. I am short $30. & the gas used !

Went for an open box speaker advertised as "excellent". Took them 40 minutes to find it and they…read morebrought me a cardboard box with just the speaker and a random cable. No shoulder strap. No power brick. No packaging. I asked them to give me the open box "fair" price which was a $10 difference. She then tells me it will be another 30 minutes to update in the system. Couldn't even just credit the account with the difference. Called corporate for the credit and they were useless as well. Absolutely deplorable experience. Useless customer service.

extremely rude service don't come here unless you want to be yelled at over the phone for a simple…read morequestion.... unprofessional disrespectful nastiness from the young lady on the phone

This store gets an A+ for service. Jose went above and beyond and helping me today. I highly…read morerecommend this store.

i moved fron auroua to naperville in may of 2019…read more i lived in aurora and had direct tv already fir 2 years love direct tv because when i asked if you would change pricing each month? they said no!! great so i stayed confident in their answer so when i moved my service address i never changed my service all was needed was an appointment!! then my bill comes it was $600 for what! i never changed to have a different account number!! but att thought so until i got outraged called att resolution yes!! finally a att resolution expert help me and removed the $$$ amount s i'm very satisfied with ditect yv now im experiences are tv 's shutting down frequently i need this looked in thank you direct tv your resolution departmrnt is extremely extremely excellent denise brunson

This is the worst experience Ive ever had at an ATT Company store. I took the time to make an…read moreappointment online for 2p today. I arrived 5-10 minutes early. The sign in kiosk at the front door didnt work and there was no note on the screen indicating it was out of order. The staff didnt seem very busy. There were few customers in the store. I went to the back service counter but no one was manning it. While I waited a young woman came out with a rattail comb sticking up in her hair!!! She glanc3d at me but kept walking. Finally a man came from behind the door and said 'someone' would be with me soon. I indicated that I had a 2p appointment and attempted to show him my confirmation received on my phone. He brushed past me and said he didnt need to see it. After sitting a while I asked if it would be ok for me to look at the new phones on display. He said ok. After about 10 minutes I sat back down in the waiting area. No one ever offered service to me even though I was there to get a new phone. Frustrated, I finally left and cancelled my appointment. I'd waited long enough even though I had an appointment. It was unfriendly, disorganized, and aloof. I wont be going back to this location even though we've been customers for many years. A smile and a better attitude would have been nice.

Gracias porque fué La mejor atención gracias su atención a Los clientes es muy buena y muy amable…read morecontestó todas mis preguntas se llama beatriz garcia

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Aurora store today.

I sent my daughter in law to this place for phone repair. She dropped my Galaxy S5 in the morning…read more My phone charging port went bad. They gave her an estimated cost to repair. I went with this place because they gave her best case and worse case senario. Other cell phone stores just gave her worse case senario deal. They repaired my phone and even got it back same day. It ended up costing my only $148.50. Way less than what other stores quoted. This store was very polite and gave me what issues I may run in to. It's works perfect no issues. Saved me from having to buy a new phone. Will use again for future cell phone repairs. Gave a five star rating becuase I'm happy and my daughter in law said she didn't feel pressured or taken advantage off. That goes a long way for me.

The first time I did business here, I had a mostly positive experience. I had my iPhone 6s Plus…read morescreen replaced, and I bought a phone case and screen cover. While I believe the prices are a bit high, the quality of the work was satisfactory. The next time I went in there, I was trying to get my phone unlocked. I explained to them it had not been paid off, but I was promised that it could still be unlocked. I prepaid which was a HUGE mistake on my part. I was told a card had to be ordered and would take 1-2 weeks. Time went by, and I stopped in several times. Long story short, my phone is still not unlocked and I'm out my $100. The owner kept putting me off and asking for more time, which i gave him, because what else could I do? He kept offering alternative solutions to unlocking my phone, because obviously whatever he was currently trying wasn't working. I asked for my money back after about two months of this, and he asked for my receipt. I explained I had filled out a receipt with my information but had paid in cash and not received a receipt from the cash register. He went on about how I couldn't get a refund because I didn't have a receipt. I went back another day when another employee was working (an employee that liked me) and went through the recept book and found both copies of mine (white and pink). He had never given me mine (I obviously took mine). I filed a complaint with the mall about Cellphonia, but I was told, while they can talk to the owner and encourage him to refund me, they cannot force him to do anything. Needless to say, I won't be back.

I have tried to get an appointment with the Apple Store in Orland park for over 2 hrs…read more I use a walker so I can't stand for very long. Therefore, I wanted an appointment to check out the Mac neo before I buy it. I don't know what to do at this point.

Years ago, tried to upgrade my son's Gizmo watch. Employee sold me a new watch, told me as soon as…read moreyou take it home and connect it to your WiFi, services will transfer to new device. Had to return to store to have device activated and connected. More recently, my brother-in-law, who is on my account, upgraded his phone. Against my advice, decided to "UPGRADE" his package, cancelling his previous unlimited package with perks, to a new unlimited package with "pay as you go". Long story short, his new package costs more and they screwed up and cancelled my wife's phone service. After returning to the store and spending a total of 3 hours, I was able to get my wife's legacy plan reinstated and my brother-in-law's more expensive plan activated! In July we traveled out of country and added international calling on our package, at the cost of $100 per line for 1 month, an additional $500. After we got home they tried to charge us an additional $500 per month as a recurring charge. I called and made sure they cancelled the international plan as it was only needed for 1 month. My November bill, they doubled up my international plan and charged me an extra $1000! WTF, how does canceling a service get you charged double??? After hours on the phone, I think it may be corrected, only time will tell.