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    Phone Repair Philly- University city - Waiting room

    Phone Repair Philly- University city

    (24 reviews)

    University City

    They fixed my charge port on my iPhone 13. The staff were friendly and attentive. Also the service…read morewas faster than I thought. Definitely would recommend.

    DO NOT TAKE YOUR PHONE HERE. The most unprofessional phone repair experience I've ever had in…read morePhiladelphia. I dropped my phone off at "Pone Repair Philly" in University City on Thursday, April 10th, after prepaying for the repair. I was told it would be ready that same night and that I could pick it up the next morning on April 11th. When I arrived on the 11th to retrieve it, I was met with an older man who insinuated that I wasn't told to pick up the phone the next day. Instead of helping, he was dismissive and condescending. I called again on the 12th, and a younger worker told me to come pick up my phone and take it to their Northern Liberties location to get it fixed. I reminded him that I prepaid, and they should be the ones to complete the repair -- not send me on a wild goose chase. Then came the excuse that they were "waiting on a part" and that it was delayed for days. My phone wasn't ready until Wednesday, April 16th -- almost a week later. And to make matters worse, I realized my SIM card was missing from the phone that night. After calling multiple times, I finally spoke to a rude, tall, obese man who snapped at me on the phone and told me to come in the next day to get my SIM card. When I arrived on April 17th, he quickly shoved the SIM card into my phone, accused me of being rude, and told me to never return to the store -- all while I remained calm but understandably upset. He then kicked me out of the store. Let me be clear: I am the paying customer. I don't have to be professional -- they do. And the fact that they couldn't even handle a basic repair without lying, gaslighting, being disrespectful, and losing parts of my phone is unacceptable. Avoid this business at all costs. Don't go to the University City location. Don't go to the Northern Liberties location. Don't go to any Philly Phone Repair store. I wouldn't trust them with a phone charger, let alone a phone.

    Keystone Computer Advising - Advance Server and Functionality management.

    Keystone Computer Advising

    (5 reviews)

    There's no tech repair or service business I would recommend more than Keystone Computer Advising…read more The service I received was exceptional -- unlike anything I've experienced from Geek Squad or other mainstream tech services. Ricardo is not only an expert who will gladly help and repair your PC, but he's also fair, communicative, and exceptionally skilled. In addition, my PC was repaired and ready to be picked up within a day of leaving it in Ricardo's hands. When my PC wouldn't turn on -- which I believed to be a power supply issue -- I first took it to Best Buy for a diagnosis. However, they could not have been less helpful; they wouldn't even attempt to identify the problem. In contrast, when I reached out to Ricardo, he very nobly offered free advice on the safest and most cost-effective steps to diagnose and fix my PC in an effort to save me money. At the same time, he reassured me that he'd be happy to handle the repair himself if that was my preference. I can confidently say there's nowhere else I'd rather go for my computer services and repairs. I would be remiss not to mention the care and thoroughness he brings to every step of the process. Not only did Ricardo repair my PC -- the service I received truly went the extra mile. It's now running like brand new. In addition to replacing the power supply, he completely cleaned out the dust, replaced the thermal paste on the CPU, and checked for viruses and malware. Throughout the process, Ricardo maintained clear communication regarding the services he was performing, and he never charged me for anything I didn't request.

    The level of professionalism and customer service is out of this world. I dropped my laptop while…read moreit was charging and it fell on the side where the power chord enters. My laptop would no longer charge. After calling several places and going to the geek squad I was devastated with the grim prognosis and expensive solutions offered until my husband found Keystone on another site. The reviews spoke so highly of Ricardo, that I quickly called him despite it being closing time. To my surprise he picked up the phone and then offered to stay and wait for me. He was amazing, told me he'd run a diagnostic to check my hard drive first to be sure there was no damage from the drop- why repair if hard drive damages (wow! We agreed that he would proceed with the repair if all was well. He spelled out the terms of our agreement and gave me a 5 day turn around. You can imagine how happy I was to get a call the following day from him saying my laptop was ready. This is my kind of establishment, honest, fair, customer-friendly and fast! He clearly is passionate about what he does and it shows.

    Phone Doctor - cellphoneaccessories - Updated September 2026

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