I've (unfortunately) been to many doctors offices, hospital ERs, and Urgent care clinics, and without a doubt my experience here was one of the best I've had! From what I can see, the bad reviews are coming mainly from long waits or faulty technology. Everyone was friendly and one of the nurses even went as far as leaving the building to hand my sweater to me that I had left in the room (it's the little things that make a difference, right?). The doctor seemed to have genuine concern over my issues, listened very well, asked questions to be thorough (and let me answer them thoroughly), and even basically listened to a full history of my health problems! This, I've come to find out, is very unusual even for primary care docs to do. He didn't dismiss anything or make me feel like I was crazy (which I've had happen before). The exam was thorough and he took the time to explain things. He didn't rush through anything. If I could see this doctor as a primary care physician I would, but he did give me some referrals. Due to the locations and severity of my pain and accounting for the recent infection I had just gotten over, he recommended emergency care. If I had anything bad to say at all about my experience, it would be that the ER he mentioned was so far on the opposite end of the spectrum! Yes, I did have a relatively short wait time since nobody was waiting when I arrived. But long wait times are to be expected at UC and the ER. The have limited resources and can't give quality care if they have everyone in and out in 15 minutes. Sometimes people just get lucky. And, if someone who came in after you is having severe breathing problems and you came in because you might have strep, that other person should be taken back first. Someone gave a bad review for a computer glitch that resulted in insurance not processing, but this would be out of the staffs' hands. It happens where I work, too, and people don't seem to understand that technology sometimes fails. The issue may have even been the insurance companies computer. Normally, you can save your receipt and send it to insurance for reimbursement. I get that it is frustrating, especially when your sick or injured, but it really has nothing to do with the facility. Great health care experience! Will go again if needed! I can definitely understand why they have such positive Google reviews! read more

there is a long wait and the front desk staff is not very informative. also, they are not catering. the wait time was 2 hours past my appointment time and they would not let me use the restroom. Very poor communication and customer service. read more

The physicians and staff were great. My issues are with the front office. I went for a pre surgical checkup and when I left I thought I was finished. However, I didn't know that I would be receiving several follow up calls to sign forms that they forgot to give me. I had to drop everything during work hours to take care of these loose ends. I didn't need this stress right before my surgery. read more

First visit was fine. A serviceable job was done. Scheduled a second visit for. A week later. Was treated like a walk-in. 40 minute wait. Glad I scheduled so I could plan my day. A complete disappointment. read more

Online check in a joke. Still long waits Understaffed. Very nice staff and docs Good place to come for minor things read more

I have been to this place several times. The only thing good about it is that it's close to my house. THEY ARE EXTREMELY SLOW. No matter the day. Walk in or appt you will wait 2+ hours to see a doctor. It's ridiculous. read more

I made an appointment online and had a short wait when I arrived. I really like my DR and felt she really understood my ailments. I had a breathing treatment, was giving a prescription and was on my way. I would return and would love to see the DR that treated me. Very happy with everything. read more

Wait time ridiculous. Said they had a trauma patient which I get is important. Said it would be a little wait. That was over an hour ago. Ridiculous. . Would think if they have a patient in that much trauma they would have sent that person to the ER. Receptionist said the trauma patient was in there for over two hours. What a joke. Don't go unless you have to. read more

They provided good care and a friendly atmosphere in a short amount of time. Do not go here without a referral if you are a Sherman Choice HMO patient. Your treatment will not be covered by insurance although the BCBS website lists this facility as where to go for urgent care. read more

My wife and I have been to immediate care many times at the one in El gin and in Rockford. When I went to my own physician he did not know what was wrong with me. I went to the immediate care in Rockford and they listened to my problem and the physician said I was having a side affect to one of my blood pressure meds. When I went to the one in Elgin cause I had fallen on my butt and hurt my back they took really good care of me again. It sure beets going to the emergency room and waiting for hours to be seen. I would first recommend physicians immediate care instead of going to the emergency room. Doug read more

What a great experience! I thought I would have to wait 4 days to get my son in to the doctor to have someone look at his leg. I came to Physicians in Elgin and was seen very quickly. Everyone was very friendly and truly concerned about his pain. Thanks again for the great service - would recommend to everyone! read more

Do not go to this facility unless it's truly an emergency and need medical attention. I went in for a strep throat and ended up with a $800 bill. Just to walk in the door was $180, the rapid test was $150 and then they did a throat culture, without my permission, which was $200. Then got the doctor's bill for $330. Truly unacceptable charges. read more

I was required to go here for a Pre-Employment Test. I have been working and training in the Medical field since 1984 and so yes, I do know how well or how poor the non-clinical staff are at their jobs. I was treated very badly by two females at the front desk. They were curt immediately, they were unprofessional, rude and explained nothing. I had to keep asking what they wanted me to do, sit down, stand at the reception area, etc. This only made them more rude and unprofessional, and sarcastic at one point. If these two females had worked any where I have worked, they wouldn't last 1/2 a day. They have no business dealing with patients. They were incompetent and untrained, but most importantly, they had no Patient Service whatsoever. Maybe I was being discriminated against. It took the two females 25 minutes to finally get me registered, from what I saw they needed to do to register me, it should have taken them approximately 5 minutes to complete. The entire process took 41 minutes from the time I entered till the time I was able to leave. The test I had done itself, took 5 seconds, seriously. Also, they deliberately made me have to wait longer by keeping my paperwork with them and giving other patients' paperwork with the orders to the clinical staff before mine, even though I had been there much longer. Three other patients arrived after me and left in 10 minutes or less. Whether those patients had an appointment or not is no excuse to have me waiting 40 minutes. Due to these females, I will not be returning for any reason. It's really a shame, but the Doctors are responsible for what is at the front desk. The front desk is the first impression of any Medical Facility, and this one was/is one of the ugliest I have ever experienced. This place deserves -0- stars. read more