Not all but some of the staff is very rude to the client that come in to be tested. Have no respect…read moreand is very unprofessional when it comes to the clients.

The staff is always so kind and accommodating!! Thank you all so much for all you do!!read more

Be warned. They will sit you down in the patient chair first, background check, and make you pay on…read morethe spot before lab work. I'm not mad, it was like $8.00. Its the technique administered that made me realize Quest Diagnostics doesn't do tlc, but they're good at awkward. Its like Step 1: drain pocket Step 2: drain blood. I feel so used. C'mon, at least put a smiley face on my receipt. Otherwise, a clean place. Touchscreen sign-in. There can be long waits, depends on the time of day.

The people at this location SHOULD NOT WORK IN HEALTHCARE. There was an older man from Lake Geneva…read morewhose home took a lot of tornado damage over the weekend and drove down with to Quest Diagnostics in Crystal Lake, IL with his wife. The husband needed blood drawn. They were walk-ins. So far, they've been waiting for 2 hours. hearing their story is heartbreaking. Suffering so much damage in the lake Geneva Lake Como area from the tornadoes. And being forced to wait so long at their age, is criminal. Many patients tried to give up our appointments for this man and the employees wouldn't allow it. THAT IS NOT PUTTING THE PATIENT FIRST. What a bunch of drone idiots running this branch. they all look like they were in a bad mood with no bedside manner at all. you'll see in the picture that they share offices with Northwestern Medicine. They don't deserve that. C'mon people, learn some compassion.

Stay away from this place. Simple blood work takes hours. Severely mismanaged network…read more Waiting in Woodridge for hours for blood work.

Tiffany and Dawn are great. They are caring, compassionate and friendly…read more I used to go to Quest Diagnostics...until I found Tiffany. She is the #1 reason I went back a second time and is a great asset to the company. Keep up the great work!

They're fine. The KEY is make an appointment on line. If you don't then you will be taken after…read morethose ahead of you, PLUS any appointments that are there at the time you're there. Depending on the day/time, it can get very busy. If you have an appointment you will be called right around the time you set!

They all seem to go to lunch at the same time. They advertise being open 7:00am to 3:00 pm…read more Do not go between 12:00pm to 12:45pm, you will end up waiting.

I went in for a diagnostic panel, simple blood draw and vitals, height/weight, etc…read more One person on staff, but there was no wait. I checked in on the kiosk and she brought me right inside immediately, knocked everything out quickly. Good job drawing blood, one quick poke with no issues. The turnaround time was really fast, I had my appointment on a Monday morning and results were in my email on Tuesday morning. I'd come back here for lab work in the future

The lady at the counter was súper condescending and extremely rude. I went for a drug test not her…read moreattitude. If you need any sort of testing done do not come here as they have zero customer service skills. I would rate zero stars if I could.

Overcharged for a simple urinary tract infection test. $600+ . Trying to resolve through the…read morebilling office is maddening. I have called 4x with no resolution. Call center employees are clueless and do nothing to help. There is no one higher up to speak with. I can't talk to a reviewer. I would not recommend going to any of these establishments for this reason. If you have billing issues, you will never get resolution. Total rip off.

I urge everyone to contact…read more https://www.idph.state.il.us/pdf/CCR_ComplaintForm.pdf for the horrible care they received at this location. They do not practice medicine, instead of helping people they are hurting them.

We've been here several times, especially the emergency room. Thankfully, our emergencies have been…read morelargely manageable. This visit was for my father to get a DAT Scan to determine if he had Parkinson's... which, thank God, he doesn't. The check in process was quick and easy for the radiology department. All office personnel and the nurses were kind to my father and accommodating to him being hearing-impaired. The quality of the nurse interaction was very high. They gave us an overview of the procedure, how it would work, and what they would do with the results. My father is using Medicare, so the whole thing was covered! Would take him back here again.

They keep deleting my review to cover their own butts. Instead of pain meds they thought I wouldn't…read moreask questions and it turned out to be antipsych meds for my many problems. Do not go there unless you you are willing to wage war against these crooked monsters in a legal fashion. Save your selves ​

they only do drug screenings 9-11 and 2-4 but this is not posted online at all. i sat and waited…read moreover an hour to pee in a cup. terrible service too, none of the employees know what they're doing.

I had a good experience. Quick and easy check-in. Polite staff. In n out. Not one single issue…read more Thank you.