A small business with poor customer service. Our impression was that they were over-extended, but…read morewe realized this was not the problem. The job site staff were great. The design was excellent. At times, it felt like a struggle to get answers about the process and schedules. Then problems arise: a new staff person without skilled professional experience was sent to work on the painting. He left damage and a mess for other regular staff to repair the next day. This was only resolved when we demanded that no further work be done until the damage was corrected. The owner was planned to send the same employee back with someone else the next day. He stated they "would assess after." He stopped into the house the day it happened, and saw part of the mess, but left the employee there alone. We had to push for something when it should have been obvious to the owner what the right thing was to do upon damage (for example: sloppily painting over areas that needed patching/sanding, not using drop cloths and getting paint on the new floor, door frames/accessories and surfaces, painting adjustable melamine shelving so they stuck to the walls and supports, and using the wrong paint type on surfaces). We lost two days of work from that. The shelves had to be replaced. We always received excuses and contradictory explanations, for any issue or inquiry, to what really occurred or was stated. Furthermore, communication problems persisted. Staff didn't keep each other informed about specifics to the job. Office staff actually made excuses or statements that indicated what was on paper didn't matter. Several inquires were ignored. The owner had excuses for everything. When a customer is paying on time, and honoring a contract, they better care, and know about the job specifics. That is what they are being paid to do. We honored the contract fully and engaged with the owner because we liked the work until then. We were at the junction where small finishes and the final payment were due. A staff member flushed blue contractor paper towels down the toilet. We found out when our system backed up on a Saturday a few days afterward, and sewage flowed out of the lower level, into the garage and down the driveway. We couldn't use our plumbing and had to have an emergency plumber come out. He showed photos of the blue paper towels from the scope camera that were in the pipes out front of the house. They blocked the drainage and back-flowed into the toilet downstairs anytime plumbing was used anywhere in the house. This bill was $868.00. It took the weekend to clean up. We presented the bill and photos to the owner. He agreed to pay for it. Then the final construction statement increased and the accounting for this was murky. There was an over $800 increase on the labor side without explanation. Only the materials were itemized, and a some final items increased without clear itemization. After running numbers for both labor and materials from the estimate, compared to the final total, 75% was labor and not itemized. When we demanded this to be itemized, the owner refused. When questioned about why a door was priced at almost double and incorrectly identified as a double panel when it was a single, the owner referred to labor for the door-after stating labor is not itemized. He offered no justification for any unexplained labor increase. Stopping short at calling the lack of transparency suspect is being generous. Being over-extended or disorganized doesn't defend charges that don't add up on the final tally. My spouse is a PhD in math. Numbers don't lie. We were prepared to retain an attorney when the owner refused to clarify and itemize expenses and refused to provide receipts and itemization for those increases. He offered a 5% discount on the final project total, plus reimbursement for the plumbing fiasco. We accepted and paid the final amount. We were sick of dealing with them. The owner always had his own version of what occurred. This isn't about COVID issues. It's about an owner not taking accountability. UPDATE as of 2/2021: No permits were ever filed for any part of this job, like the owner was supposed to do, until we found out in January 2021. The job finished in November 2020. The owner actually replied that he thought we wanted the job done without permits. Note this is a licensed contractor who "completed" a professional job without permits. Worse, he actually tried to shake us down for $500 more to file the permit applications. His justification was that permits were never a line item in the contract. If the reader has fully read this review, it was noted that he could not and flat-out refused to provide documentation for questionable increases, and for the labor that was 75% of the bill. My spouse reminded him of this, and he filed the permits after we also informed him that we spoke directly with the permit office. STEER CLEAR OF THIS COMPANY. The owner is dishonest.

With 4 kids and a busy lifestyle, we were way overdue for our main bathroom to get a facelift…read more Craig was friendly and patient, offered some excellent suggestions and we couldn't be happier with the results! Not the cheapest guys in town, they helped work with our budget and made sure we emphasized quality over style and are so glad that we did. We plan to be in this home for many more years and feel confident that the new bathroom will be able to stand the test of time. We can hardly wait for the next project!

I loved working with Marks-Woods! We just recently did a large addition to our back room and…read moreeverything went smoothly. From the initial meeting to the actual construction, we couldn't be happier!

In our experience, Marks-Woods Construction LLC are dangerous and dishonest contractors…read more I won't bury the lede: Marks-Woods lit our house on fire and abandoned it to burn, cut a live 240 volt wire and left it exposed in our yard where children play, mis-wired an outlet so that it threw sparks and molten copper onto our attic insulation, and allowed a gas leak to persist in our occupied house for at least a month. They exceeded their three-month contracted timeline by five months and left the project incomplete. If those facts are not enough to convince you of their unsuitability to earn your business, please continue reading. The red flags came early and often: Marks-Woods demanded a HUGE down payment to begin work, which began later than promised and faced delays from the outset. As other reviewers have noted, workers would show up infrequently (initially less than 60% of the time) and do very little work (for example, we caught them napping in our garage, watching videos, and playing with paper airplanes). Marks-Woods' work failed and continues to fail Fairfax County inspections (our deck for example, was built at great expense and not even remotely to code) and of hit-or-miss quality (we could not confirm some of their subcontractors' licenses either). They wasted time and resources via sloppy workmanship (e.g., leaky roof, broken tiles, unlevel floors), failing to follow building plans correctly, and misordering supplies etc. etc. Marks-Woods' communication was erratic and inaccurate regarding scheduling, work to be done, work completed, and invoicing. You can verify in other reviews (note the lack of historical ones on Google: Marks-Woods' business profile suspiciously disappeared for a while) and public court records that they allegedly pull financial shenanigans such as failing to pay their creditors and subcontractors. For our project, they unilaterally (and likely illegally) demanded changes in our payment terms in violation of the contract and created false invoices requesting payment multiple times for the same line items while sprinkling payments among various unrelated line items to help their "cash flow". I could continue our litany of documented complaints ad nauseum and appreciate your reading this far. My only goal is to spare other homeowners from the financial and emotional trauma our family suffered at the hands of Marks-Woods; avoid them: they do not deserve your or anyone else's business.

I definitely recommend Bath + Kitchen to design and install new kitchen cabinets. Bath + Kitchen…read moredoes an outstanding job with design, remodeling and cabinetry. We love our new space. The team is well versed in kitchen design and does beautiful kitchen designs (just seems the pics). They asked lots of questions and made sure to design the cabinetry with the right amount of drawers, accessories and lighting to meet our specific requirements. During install the team was very communicative and the crew was on time and professional every day (and wore their masks all day while working in the house). Appreciate the time they spend to make sure you're happy with the design and details.

When we bought our house in 2005, the people who flipped it had just redone the kitchen. It was…read moreperfectly fine, but nothing exciting. Years later, it was time to replace everything, and we wanted a kitchen with a better flow, more space, and better quality cabinets and appliances. Most contractors we contacted simply wanted to replace everything without improving it. Bath Plus Kitchen has actual architects on staff, listened to my list of wants and needs, and then incorporated them. I liked that they change a base price for this, so that I had the option of taking the plans to a different contractor or of using their in-house building crew. We went with their building crew, and we're really happy with how the kitchen turned out. It's so much more open and spacious than before. I have lots of space for working. I upgraded to a powerful stove with a hood, both of which work great. I'm really happy with the quality of the cabinets -- such an upgrade from any I've had before, probably ever. I'm enjoying the little extras that they planned into the kitchen that wouldn't have occurred to me, like dimmers on all of the lights, the quality hardware, touch-sensitive faucet, even the matching wood-panel vent covers and switch plate. The building crew did a very good job keeping the site clean and performing quality work all the way around. Nothing has felt wobbly, looked crooked, or seemed in the slightest bit off. A few negatives: Bath Plus Kitchen is BUSY! We started working on this project in November 2022. We finalized the plans, picked out appliances, and put down a large deposit in early February 2023. Work on our kitchen actually began the second week of July. That's a while to wait! We also had a few communication challenges, like a shifting start date, when to expect the crew to be at our house, and who was responsible for arranging delivery of a few items. It was nothing awful, but worth keeping on top of. Overall, the kitchen looks great and is great to cook in, and I'm excited to have friends over. I think we will enjoy it for many years to come.

Fantastic experience - would definitely hire again…read more We asked Cyrus Construction to add an entry foyer, bedroom, and full bath to our unfinished basement. They also relocated our washer and dryer to a more convenient configuration on the other side of the basement. We added a couple of items after the job began - an EV charger at the front of the house and an outdoor electrical outlet in the back. Russell asked plenty of questions to be sure he (and we) knew what we were asking for, and to make sure we understood how the changes and additions would affect the total cost and the timeline. We did run into a snag - the Armstrong vinyl plank flooring we chose didn't perform the way it was supposed to. It wouldn't lay flat on the concrete. The distributor agreed that the problem was with the product, not the installation, but we had to make a claim and wait to see if the manufacturer would agree. Cyrus handled the complaint process for us and, when the maker failed to honor the claim, credited our total and gave us free installation of a different flooring product that we found on our own. They're straight with you, and they listen carefully. Can't ask for more than that.

We asked Cyrus Construction to do a project at our place. Two weeks later, an hour before they were…read moreabout to come over, we learned that they do not service condo units. The representative I spoke with on the phone said that she was new, and, to her credit, admitted that she did not do the proper checks before scheduling the visit. Even so, we lost two weeks that we could have spent looking for other vendors. The company should have better supervised its new employee to prevent this mistake and subsequent waste of our time. Four days after I posted a review of the company on Google Reviews, the company's customer support emailed us asking me to take down my review. I think it is unprofessional for a company to attempt to sweep their mistakes under the rug like that. In fact, if the company had taken responsibility and merely offered to give me recommendations--which they had not done when I called earlier--I would have been inclined to update my review without their asking.

The turnaround time at Metric Windows is fantastic! I spoke with Fouad on Friday and my window was…read morereplaced in less than 72 hours. The replacement looks even better than what was there originally. I will definitely recommend Metric Windows again and again.

Initial contact via Yelp Messages was great - but they never showed up, and never responded when I…read morereached out to reschedule/find out why. Can't see myself doing business with a company that drops off after initial communication. Update: I received several calls from "No caller ID." When I answered, I was told I made a "rude review of Metric Windows." Called non-stop even after I asked him to stop. Continued to call after I told him to stop or I would contact the police.