While I am disappointed to have to put a negative review on this page, and I have previously written positive reviews for PIA, I feel that it is the ethical thing to do to share my recent experiences with any prospective clients, as Yelp is how I originally found PIA myself. **Photos posted above are the side-by-side of the haircut we agreed upon and the haircut PIA gave me & the four square photos of the uneven highlights she gave me on my most recent visit** Though I had very positive experiences with PIA the first year I went to her, two extremely upsetting experiences within the past year have brought me believe that I needed to find another stylist. Last Fall, I asked PIA to cut a significant amount of length off of my hair (4-5 inches). We looked at over a dozen photos similar to what I wanted and I made sure to show her images of both the front and back of styles I liked. We agreed on a particular photo of a woman with hair resting on her shoulder and PIA turned me around to begin the haircut. When she was done with the back and one side, she turned me to face the mirror and I began to panic when I saw what she had done -- my hair was only about an inch below my earlobe and at least an inch and a half above my chin in a blunt bob. A full FOUR inches above my shoulder. While PIA apologized, took full responsibility, and even offered to put in extensions and give me free blowouts (none of which I took her up on), I was extremely upset. It took nine months for my hair to grow out to the length we had agreed upon and was in the photo. This more recent event was this past Friday when I had a 10 o'clock appointment and PIA called me the afternoon before saying that she was booked solid until 8 p.m. that evening and wanted to know if I could come in three hours later at 1 p.m. I told her that I could only push it back by a half hour because I had gotten a babysitter especially for this and because I had promised my son I would take him somewhere after my appointment. When I arrived, a family member that was there with her informed me that they were going to the Jersey Shore that day, which made clear to me exactly why she wanted to reconfigure her schedule. I must not have been the only one she tried to squeeze in because she was working on two other people (a single process and a haircut) while she was also working on my hair. By the time the single process was done and my hair had been rough-dried, I had already been there for two full hours -- for a single process. I was supposed to get balayage highlights as well, and though she asked me if she could apply the color for one of the other clients first, I told her that I needed to get home to my son as my appointment was already running so late. We spoke about the color I was looking for in the highlights and I specifically told her that I wanted to make sure it looked natural, didn't look chunky or streaky in a ponytail, and wasn't too blonde. Well, another hour and 45 minutes later, I was finally done with the appointment and left as quickly as possible to get home. Two days later (who wants to ruin a good blowout with a ponytail?), I put my hair up and literally gasped when I saw that I had basically 1/4 of the left side of my head with obvious highlights and almost nothing on the right side of my head at all. When I looked at the back, my ponytail was basically solid blonde. The issues were obvious and, honestly, embarrassing. I took photos and sent them to PIA to tell her I was unhappy and the next day she responded and told me I could come back in for her to fix them within the next two weeks. I explained that I had already spent almost four hours at her salon (not counting that I live a half-hour away), and that I did not have the time or opportunity to get back to her salon for another couple of hours plus travel time, nor did I have the confidence in her any longer. Perhaps condensing her days from five to three while still maintaining the same client base is why she needed to triple-book people, and I can imagine that it's hard to focus on one client when you are working on three, or she is still settling into what is now her third salon space in a year, but that cannot be something that I, as a paying client, needs to feel the consequences of. Clearly, I should have listened to the more than eight friends who told me never to go back to her after that horrible haircut last year... Again, I am disappointed to feel compelled to write a negative review (something I have never done before), but I know people do exactly what I did -- come on her looking for honest reviews and not just positive reviews solicited by business owners with offers of discounts -- and so I thought sharing my unfortunate experiences at this salon was the right thing to do. read more

PIA Personal Image Artist - Side-by-side of the photo we had agreed upon for style and length and the haircut PIA gave me. It took nine months to grow out. - Hair Salons Near Me - Fairfield County, Connecticut

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Hi! I went there in November in 2017 before a wedding. I was scheduled to do my hair and make up (with Pia which costs extra money). I told them beforehand and when I got there that I had to be at a wedding at 4pm. I got my hair "done" which was really just sprayed with some oil and slicked back in a ponytail that was not flattering with my thin hair. This took about 4 to 5 minutes. The make up with Pia (which was upwards of about 175 dollars) involved "air brush" foundation which was oily, and had no coverage. The eye make up was awful. I went in for fake lashes but she insisted I didn't need them. She put on about two coats of some dirty mascara tube lying around on a table. I NEVER write reviews, but I could have done the make up ten times better myself in the dark. Then they didn't finish until 4 (after charging me 235 dollars plus tip). So I was late to one of my best friends weddings. I even had to run to CVS, quickly get make up, and fix myself on the way to the ceremony. I told her how I felt later, and that I wanted at least some money back from my awful experience. She said "It's similar to after you eat food at a restaurant- can't return it after you eat :-)!" ... first of all it is not like that at all. if you are unhappy with a service it is good costumer service to hear someone out about how they feel, and try your best to make it right. she also said she accidentally over charged me- and wouldn't put the money back on my credit card. She would only give me a gift card to return to Pia's for makeup. No thank you. It took a lot of convincing for her to refund me a small portion -- meanwhile it's common knowledge if you overcharge you refund the money on whatever method of payment was initially used. I will never return and after 26 years living in Westport - will never suggest it to another person. (Side note- they replied to my comment personally, saying they don't recall a "Bride" by that name during that month...I specifically said I was NOT the bride. I attended the wedding as a guest.) read more

Pia is awesome. I am so happy I found her salon on Yelp and gave it a try. She's refreshingly honest, which is something I truly value. Pia took the time to understand what I wanted out of my haircut and to give me her honest opinion on my color (complete with helping me look on Pinterest). I will definitely be a regular! read more

Pia is a true artist. Her relentless drive for perfection and dedication to her craft and customer service is unmatched. I always leave the salon (which is very comfortable, clean and neatly decorated) feeling beautiful. Pia you saved my hair! Thank you. read more

Love Pia! I went from very blonde to rich brunette to golden highlights all in a year with Pia. Her coloring and cutting skills are excellent; she has an incredibly artistic eye. My hair is healthy and vibrant- and I'm always receiving compliments on it because of Pia's work. See pictures I posted. read more

PIA Personal Image Artist - left= before, right= after - Hair Salons Near Me - Fairfield County, Connecticut

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I wish I knew where to start! First off, 5 stars isn't even enough! I wish I could give 1000+ stars! A few months back, I happened upon The PIA Salon, and I have no words to even describe how amazing they are! Pia and her staff are so incredible! I got the best haircut of my life! Pia and her staff don't just do a job to do it, they truly care. Everyone was so professional, nice and most importantly accommodating and caring. That being said, I was also in the midst of planning my wedding but had yet to find anyone I felt comfortable with to do my hair and makeup for my wedding. After meeting Pia and having a wedding trial consultation, I knew she would make me feel like a princess on my special day. So of course, I reached out to Pia and cannot even put into words how she moved mountains to make it happen. Here is a woman running a small yet very successful business and yet she made sure to put her full time and attention into making sure everything would go off without a hitch...boy, did she ever! I absolutely adore Pia, not only for her amazing talent, but for the kind and caring woman that she is! Please trust me, if you ever have a special occasion, event, wedding or just want to feel pretty, the PIA Salon is the place to go! Everyone there is so incredible! Not only did Pia and her staff make my wedding day the most amazing day ever, they truly cared! Pia worked worked with me despite her busy schedule to make sure everything was perfect. She also made sure I took care of my skin and was basically just there for me 24/7. Now how many stylists do you know that would do that?! Pia, I am so grateful for you for all that you did and all that you do. You are a true talent! The days leading up to my wedding, Pia would check in with me, and that was such a source of comfort. Then the day of my wedding finally came, and in true form, Pia not only did my hair and makeup, impeccably, I might add, but she made sure I ate and was hydrated and even stayed with me beyond the time she had allocated. I am so grateful to Pia, along with her amazing team, Marchello & Holly, that also transformed my bridesmaids and daughter into the most beautiful wedding party ever! More importantly, she made us feel so special! I only hope people will read this review and know that if you go to the PIA Salon, you're not just getting a haircut or your makeup done, etc., you're getting the caring attention that any fabulous salon should, but usually doesn't, give to their clients. I will never go anywhere else EVER. And on a personal note, thank you from the bottom of my heart to Pia, Marchello & Holly for making us all look so fab for my wedding! I truly believe that I've not only found the best salon ever, but I've gained friends in the process. I am forever grateful and I adore you all! With much love and thanks! Jaime Knestrick read more

Best haircut I've ever had. Doesn't hurt that Pia is impossibly gorgeous and an excellent conversationalist. The second you walk in, you are treated like a VIP. From the complimentary coffee to the gentle shampoo. A haircut at Pia's is like a mini spa day. I'll never go anywhere else and neither should you! read more

Came in for the first time for a single process and haircut. Pia's personality was very refreshing and conversation came easy. Not to mention the haircut looked amazing! Overall this was a great experience and I will be recommending her to my friends for sure. read more

I began seeing Cheryl at PIA's salon several months ago when I started working in Westport! I have been thrilled with the service and excellent cut and color I have received each appointment! Cheryl is professional and attentive to every detail! Show her a picture of what you want and she can reproduce down to the last detail. I am driving 1 hour and 30 mins each way for my appointments...(I no longer work in the area). I look forward to my appointments and always leave the salon with a great cut and color! Women stop me everyday to ask me where I get my hair done... and comment on what a great cut I have! You won't be disappointed!!! Contact Cheryl at PIA's Salon when your ready to get a great new look!!! read more

Love this salon...Pia was able to work with me and come up with a style that fits my face and personality perfectly ... highly recommend this salon for both men and women ... thank you again Pia :) read more

PIA is a miracle!! She beautified me and my bridesmaids (all different ages, skin tones and hair textures!) with taste, glamour and efficiency. You need an experienced stylist to get everyone done on time and Pia didn't disappoint! Her demeanor is relaxed but professional and fun. She was prepared for everything we threw at her and the price was competitive and reasonable. Thank you, PIA! read more

Pia and Sammy are artists with their perfectly placed, natural looking (balayage) highlights. I've personally gone to both of these ladies and you can't go wrong with either of them. I've also had my hair cut by Pia and the cut is great every time! I've seen Suzanne's work and she too does amazing highlights! Everyone that works here is super friendly, laid back and personable. I highly recommend this salon!! The only negative I can think of is that sometimes it takes a bit longer than I would prefer. Other than that, it's five stars all the way!! read more

My hair color has never looked this fantastic and I get compliments all the time. I really like the fact that they are adding other services like facials, so now I can get the complete beauty package. read more

By far the best salon in Fairfield County. Pia is a true artist when it comes to hair and has built a staff around her that are equally talented, friendly and professional. The salon itself is tastefully constructed, light and relaxing. Great location with ample parking. I recommend you run out of your current salon chair and have your next cut, blow or color done by Pia or one of her fabulous team. read more

My experience at Personal Image Artist Salon was truly life changing! Pia and her staff are amazing artists and very talented stylists! They are also very personable & professional! I left the salon with a beautifully warm and natural hair color and an amazing cut! Pia took her time and used her expertise to achieve the perfect color for me. The haircut is so refreshing, chic & modern! Most importantly, I can easily style it myself! I look forward to my next appointment! I very highly recommend The PIA Salon! read more

I love the haircut that Pia gave me as well as the highlights. I would recommend them to anyone I know but would caution that you need to allocate a lot of time for a highlight or keratin process. Pia is great and methodical, but also may have other clients come in while you are getting your color or keratin treatment and you end up waiting a bit for Pia to come back to you. When I went in for color and keratin, I spent almost 6 hours there. read more

I went today to get a balayage color process to my hair! I was so impressed with my colorist Alexis and how personable the entire experience was . She took her time to make sure my hair color was perfect and I left there extremely happy. So glad I found a new salon to go to in the area!! read more

Pia is an excellent stylist who makes one and all feel comfortable. I have recommended her to numerous friends and they have all been thrilled to find her. Visit PIA and you won't be disappointed read more

I've had several awesome haircuts at PIA. I'm pretty picky when it comes to my hair...and when I leave the salon I actually feel like I had a great haircut. PIA takes her time and you can tell she takes pride in her work. Unlike other salons I've been too where the stylist seems rushed or doesn't listen to what the customer has to say. I Highly recommend PIA. Great salon..pretty decor, great haircut! read more

I truly never write negative reviews but felt this was necessary since the only reason I went to PIA was because of all the positive feedback they received on here. I went to PIA last week to get blonde balayage- I have very mousy brown/dark blonde hair and it had been a WHILE since I had a touch up on my highlights. I got an appointment with Cheryl and we went through some Pinterest photos and agreed on the look I was going for. To make a long story short- I have never received such horrific highlights in my life and I have been doing this to my hair for 10 years...for the first time, some of the pieces towards the front came out brassy/orangey. I honestly understand that this can happen but what I took issue with was that neither Cheryl nor Pia would admit that my hair looked orange. A professional hair stylist would have never let a client leave the salon like that- not only do I look trashy with this hair but I had to explain to all my family and friends what happened which naturally makes them look terrible. Once they saw that I was visibly upset, Cheryl put more highlighter over the brassy strands and had me process under the heater...in the end, most of the back looks okay but the front of my hair looks completely insane- it is still a brassy white right up to my roots and in thick, stripey chunks. I will mention that I was in a hurry- my hair is very long and takes a while and I only had 3 hours which I extended by half an hour in hopes they would fix it. However, as time started winding down, I told Cheryl not to rush as I could come back the next day for my haircut...its possible that she rushed the entire process and thus I ended up with this mess. Again, mistakes happen, but for even the owner of the salon to not admit that my hair looked terrible (she actually asked me "well what look were you going for?" as if anyone has ever 'gone for' the blotchy orange highlight look) means that you cannot trust their judgement. I was so obviously upset and they still charged me the full $300 for highlights that look like they came from a box I could buy at CVS and do at home. The only reason this review is not 1 star is because they were under the impression that I was coming back the next day for my haircut and had offered to try and fix it again if I still didn't like it. However, again, I didn't see how they could fix something they never admitted they saw in the first place. I cancelled my appointment the next day and now have the task of finding someone else to fix this atrocity on my head. read more

The best! Every time I go to PIA my experience is consistently wonderful. The staff is warm and fun loving. I leave looking and feeling beautiful. I'm hooked :) read more

PIA is great and so is the salon. I have known PIA for years and she just cares that you have a wonderful experience. I live a hectic business life and when needed, PIA will make time for me. The staff is very friendly always asking if you need something. PIA is great and so is the salon read more

There is no other word to describe Pia than a true TALENT. She is ahead of the trends and knows how to customize every cut and color to the particular client. I can not say enough about her and the space she created for her business. It is so welcoming, intimate and comfortable. She is 110% about service and doing an incredible job, not just getting the job done and moving through clients. I have gone to at least 6 other places for cut and color before I found Pia (and I found her because I literally followed a woman through a restaurant to find out who was responsible for her incredible cut and color). I have never, even been happier and have never gotten this many compliments on my cut and color. Even if you are on the fence about trying someone new, TRY. You will not be disappointed and you likely will never look back. PS: She does the most incredible blowouts, spray tans and make-up there too. read more