Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Andrew was super accommodating when I inquired about purchasing a baby grand. He was also very…read morepersonable and told me about all the services they offered along with differences in the models of pianos. Allowed me to try as many as I wanted to my hearts content, and I'll definitely be back once I'm ready to make my purchase.

We have bought a new Yamaha CVP805 from Ela Fox and we are amazed on her efficiency and service…read more She is super good at giving us recommendations for the pianos and trying her best of finding the best piano matching our needs. She has offered us a great price and even one-day shipping for my piano. The aftersales service are fantastic. We had questions about our piano and she replied immediately. We have not expected that she will answer our question even during the weekends. She is so kind that she uses her own time trying to find the answer to my questions. I would highly recommend that you check out this store and the amazing services.

Bought a Yamaha N1X from Ela a year ago. She was super helpful and it was an easy process. Delivery…read morewas quick. Minor issues with the Yamaha and they recommended a Yamaha tech and everything was fine under warranty. Highly recommend. Thinking about them now because I want an upgrade!

I don't play piano and I should decide among digital Yamaha, Kawai or Roland for my wife. So I…read morestarted reading, watching videos and comparing models according my budget. My decision was clarified after watch Merrian Music review and visit Cotton Piano Gallery. In despite my lack of knowledge Jon attended me in a such professional and nicely way. The price for the Roland HP704 was almost $200 less than in other places. I received headphones as a gift. Roland offers 10 years warranty. Colton Gallery has a deserved prestige.

I cannot recommend this place enough!! They are so warm and genuine here, incredibly helpful with…read morewhat I needed even though it wasn't purchasing a piano. I will definitely be coming back for any future piano needs :)

Our daughter wanted to play the piano. Her teacher suggested renting from this shop…read more We ended up with a great piano that they had for over 3 years. The service was great and the movers (outside company they are using) were also really nice and considerate.

My worst experience with piano brokers!!…read more The service here is very rude. I walked in and talked about the price and financing the piano with Cathie, a Chinese woman. The way she acted was like I was doing something wicked, "we Chinese don't need any financial plan, we pay at one time". How is financing a piano related to citizenship? 不一次性付清不是中国人？ What's more, I started to doubt her honesty when she slandered on other piano dealers and proposed a theory that basically means other piano dealers have "Grade B" piano so that they can sell with a lower price. Even worse, the owner of the store yelled at me and acted like I'm just a pain in his ass. Excuse me? I was trying to give you my money and why do I have to endure all this? I will NEVER, EVER go to this store again!

We purchased our very first piano from here at the beginning of the pandemic. We figured that…read moresince we'd be staying home more often, why not purchase a real piano!? We made an appointment to come in and Ulysses helped us out. He was friendly, knowledgeable, and helped us through the process. He didn't rush us or pressure us to buy a piano, and he was patient in answering all our questions. We went home that same day to think about which piano we wanted to get and returned a week later to purchase a Yamaha upright piano. Overall, it was a great experience and we now have a beautiful piano!

Update: Gary responded to this review... and then deleted his response a day later…read more After reading it, I actually understand and respect the appointment-only business model. If customers want a private showroom experience, that's completely reasonable. Plenty of luxury businesses operate that way. The problem was never the appointment policy. The problem was how a potential customer was treated. I live next door and have been curious about this store for a long time. I finally saw you at the business and thought I'd ask about purchasing a piano. Instead of a simple, "We're appointment-only, but here's my card--I'd be happy to schedule you," I was dismissed while you waited for your DoorDash order. As someone who works in marketing and customer experience, this felt like a textbook example of turning a warm lead into a lost customer. Your original response then spent paragraphs explaining why I shouldn't have expected service, but not one sentence expressing regret that a genuinely interested buyer walked away with a bad experience. That said, I'm adjusting this to a 2-star rating because I did see some effort to acknowledge my post, even if it ultimately fell short. Businesses don't earn loyal customers by proving they're technically correct. They earn them by making people feel welcome. A 30-second conversation could have turned me into a customer. Instead, it turned me into someone who will be buying a piano elsewhere. If you already have an appointment, I'm sure the experience may be perfectly fine. But if you're hoping to stop in, ask a question, or get a feel for the place before committing, don't expect much hospitality. That's ultimately why I'm leaving this review--not because the business is appointment-only, but because customer service begins long before the appointment ever does.

I had an amazing experience purchasing our Hoffman T-128 from here. We worked closely with Mitsuko…read morewho is part of the family that runs this piano store. She was very responsive through email and text and answered all of our questions. We were recommended this place by Opus 1 and came here on a weekday to test out some pianos As we were interested in renting. Mitsuko was incredibly patient with us as we went through each piano and asked many questions. We ended up purchasing the Hoffman and are happy with this purchase and customer service. Mitsuko walked us through the whole process of financing and delivery, she was very transparent. I enjoyed my experience here!

Had nice events at this venue a few times. Owner Mitsuko and her staff were quite warm and helpful.read more

I didn't buy a piano, but I did visit the shop. There are a variety of Yamaha and Bösendorfer…read moreupright, baby grand, and grand pianos, as well as electronic pianos. The store is large and clean. Sales staff is knowledgeable and gave me some helpful advice. I was able to touch and play all of the pianos, without any pressure from the workers. There were some grand opening sales going on, and I will definitely be coming back again.

We bought our digital piano from Music Exchange. My wife visited on a weekday morning (easy to get…read morean appointment), and Armand was very helpful and patient (brought a rambunctious toddler). Very knowledgeable and played pieces on multiple pianos for comparisons. He didn't push any specific model; he was most interested in finding what suited our needs. Later when we ordered the piano from them, it was delivered 2 days later without any issue (the delivery team were professional piano movers, and assembled the piano in their truck before carefully bringing it into our home).

I popped in on a whim (I'd just dropped off my computer at Mobile Kangaroo across the street)…read morebecause, hey, music store! Ann was incredibly helpful. I had (at the time) a piano I was trying to sell, or even give away, because we're trying to get ready to move, and we couldn't justify hanging on to it any more. Despite the fact that I absolutely was not going to buy anything, she went out of her way to help me figure out how much our piano was worth, and gave me some suggestions on piano movers too.

Susanna at San Ramon Piano was fantastic from day one. She took the time to really listen to what…read morewe needed and helped us choose the right Kawai digital piano without any pressure. She was thoughtful, super patient, and genuinely kid-friendly throughout the whole process--and she also worked with us to get a great price. We liked the experience (and the store) so much that we ended up starting lessons here too. We've now been coming weekly for a couple of months, and Susanna has been amazing with our 3-year-old. She's patient, encouraging, and great at keeping lessons engaging for such a young kid. Highly recommend both for buying a piano and for lessons.

I was interested in purchasing the Kawai ES120 but wanted to compare it to the ES920. This store…read morecame up nearest to me in a google search, they answered my phone call immediately and in minutes i was in their store trying out their electric keyboards. I was helped by a tall young salesman named Chris (i think) who was knowledgeable about the keyboards letting me know the differences between them. I appreciated not feeling rushed or hustled and was given however much time I needed. He answered all my questions well and politely. I had inquired to another store about their keyboards but they never got back to me so I placed an order with San Ramon Piano instead through their website when I got home. They were prompt and I had immediate customer service helping me out. Within a week my keyboard arrived as they said (and they offered to let me borrow another ES120 till it arrived!) The delivery men were professional, friendly and set it all up for me. It looks perfect in my home and all my expectations were met. Definitely pleased with San Ramon piano!

We got our first piano recently from the Walnut Creek Music Exchange. Before we made this purchase,…read morewe visited a few piano shops and explored online listings. We ended up going with Walnut Creek Music Exchange for a number of reasons. First of all, their price is highly competitive. We purchased a used piano. The price offered was very good for a super well maintained used piano (they certified it before putting it on the floor). They also have a 10 year trade up program that we may apply every dollar that we spent on this piano to trade up for a different piano within the next 10 years, as long as the second piano is at least 2 times the price of the first piano. Their moving cost is super affordable, about 25% the price compared to other piano moving companies. Secondly, customer service is excellent. Store manager Carson blocked out one hour to spend with our family and patiently explained each piano to us. He even played songs on a few pianos that we were interested in so we could hear difference of the sounds from each piano brand. Lastly, their professionalism is unbeatable. The piano came within 2 days after purchase, tuned! They also gave us a free voucher to have the piano tuned again whenever we like within one year! We highly recommend Music Exchange Walnut Creek!

Disclaimer: I am musically challenged and know NOTHING about pianos! All I know is they play pretty…read moremusic and cost a lot of money, but we sold our daughter's piano before moving to California so we "had" to buy a new one. We walked into Music Exchange to look at their used upright pianos. We were immediately blown away by their large selection of new and used grand and baby grand pianos, upright pianos, and digital pianos. Of course some pianos costed upwards of $45,000 but others were very affordable between $1,000 - $5,000. Salesman Buddy showed us several affordable options and he truthfully told us the one we fell in love with was badly out of tune and offered to have it tuned for free before we made a final decision. As I was writing down my contact information for him, my husband and daughter fell out of love with the old piano and in love with a brand new digital piano which was priced $ 3,000 below retail price!!! No, Buddy didn't tell me this price difference we knew it as it was the new version of the old digital we just sold and did our homework lol The piano was delivered with white glove service to our house in less than 24 hours after purchase and now my house is filled with beautiful music again.