Purchased a grand piano from this store. Accurate pricing and great service. I was able to try out…read moreas many pianos as I wanted before selecting one to purchase. 100% would recommend! :) Love my Falcone to bits!

I have purchased two instruments from Portland Piano in the last 3 years…read more Before I purchased, I had no piano, and the owner Mitch would let me come in and play on the pianos for my own enjoyment, even though I couldn't afford one at the time. I purchased a Kawaii digital CA78 while I lived in an apartment (an amazing instrument). Two years later I traded it in to purchase a Mason and Hamlin grand. Portland piano credited me 100% of the value for the Kawaii, even though it was 2 years old. The sales man found me the right grand piano, after letting me play most of the pianos there. His input was immensely helpful. When it was delivered I was unsure of what, if any bench would come with it as we hadn't discussed and I didn't pay for one. I was overjoyed when it was delivered with professional fully adjustable cushioned bench. This week I reached out to Mitch to get tuner recommendations, and instead he is having a tuner contact me, and covering the cost. Even when there were some financing mixups, they were immediately corrected with help from Brenda in accounting. In the end, great company, great people. When it's time to upgrade to my 9 ft Fazioli grand I know where I'll be going. Thank you to Mitch, Park, Brenda, and Portland Piano for helping me find my instrument.

If you're looking to buy a piano, Classic Pianos is the place to go. Taylor helped us with buying…read moreour used Kawai piano and we're really happy with it. Delivery was quick and seamless and their trade-up policy is a great way for us to stay connected with the business in the future. They have a huge showroom and a lot of different options for what your family is looking for!

Symphony No. 2: Trading in my piano…read more I had purchased a 1930's Knabe grand from Portland Piano in 2012. It's served me well, but totally needs to be rebuilt, and I don't want to spend my cash on that. On top of that, I've downsized via divorce and it's been in storage for about a year. All this time, I'm reviewing pianos and all of my options. I'm an old-school, classically-trained pianist. In the past, I have never been impressed with digital pianos. But knowing my footprint and not wanting to annoy the neighbors, I'm thinking I need to have a silencer in place. The after-market products that you can put on an acoustic is one thing, but after having gone down from a grand piano to an upright footprint, I'm not really crazy about getting "an upright." So I look into Kawai Novus 10S and compare it with the Yamaha AvantGrand N1X. These are upright sized digital pianos with a very real feel and sound to them. Look up the technology if you're interested, it's prettt cool. I can't really figure out why the Kawai is 8k more. Both are stunning in terms of action, feel and audio quality. Both feel like their brand... Kawai is warm and yielding, Yamaha is more quick and bright. Both have great tone. Some people love one over the other, but to me, they are comparable in touch and sound quality. I don't see 8k more worth of it in the Kawai. Also. Take a look at the case on the Kawai vs Yamaha. Yamaha has a much more clean, sleek look. Kawai just looks...heavy...visually. Of course, Portland Piano is willing to take my piano as trade in and sell me the Novus. They aren't Yamaha dealers. When I am telling the salesperson I really wanted to get into a Yamaha N1X, it was a better price, they had a few choices... lower the price on the Kawai to make it worth my business, or... not. Salesperson pinged me to tell me about a hot Clavinova they got in on consignment. Obviously she doesn't know her pianos very well, if a customer is looking for something like a 10S or N1X, and they call all pushy about a Clavinova. Portland Piano did not do much of anything to retain me as a customer, so I called over to Classic Pianos. Not only did I not get the runaround, they offered me a trade-in, sight unseen, along with a swift purchase over the phone. When the salesperson said it might take a bit because they have to ship it in, imagine my happiness when they called just a few days later to schedule delivery. Delivery went well, and I love my new piano. I hope it's this easy again with my next trade-in. Thanks, Taylor and team!

I had the BEST experience with Steinway and Sons thIs past month (March '26). The sales manager,…read moreRick, knows his job, well. His experience is 40 years in the business. His humility and honesty precludes his work. It kept drawing me back to this store (versus others). If you shop there, you'll NOT be disappointed, that's all.

Thoroughly enjoyed the professional, patient, and informative sales process to find the right piano…read morefor my needs. Have been extremely happy with my purchase and am grateful for the kind help.

We had James come and tune our piano, it has been abused by the 13 children in our family and…read morehasn't been tuned for several years and has gone through a move. He was very polite, professional, and proficient. The piano sounds better then it has in a while and would highly recommend him to anyone looking for a tune or piano lessons. His pricing is very reasonable.

Dave has been tuning our piano for more than 20 years. We live in Portland, on the West side. When…read morehe started out, we had an old and quirky piano, and he helped us keep the pedal from squeaking and keep the keys working smoothly. He rejoiced with us when we got a newer, nicer piano, and has been keeping it beautifully in tune. We plan to stick with him. Experienced, always on time, always helpful. Plus, it's really fun to hear him play beautifully as he tests the tuning.

He Actually Damaged Our Piano After tuning our piano, on May…read more16, 2017 David was reassembling it and dropped the top onto the keys causing two large gouges in the wood below the keys. He apologized and assured us he would repair the damage. On June 10th, I texted him and received no response. I texted him again on June 17th and he finally responded on June 21st. He said he needed pictures of the damage to repair it. I sent him the pictures and he said he would be in contact with the repair people. However, I heard nothing back. On September 1st, he finally responded to my texts and said he was in the hospital and it would be at least a couple weeks before he would return to work. That was the last I heard from him. Needless to say, I would not recommend him. My piano is in worse shape than before he touched it.

Verdi felt that instruments tuned to A = 432Hz were best for his singers. It also seems to provide…read moremore intricate and beautiful Cymatic patterns and alleged to help healing. So I found a great piano tuner (Jaid Smith) that agreed to tune my piano to this frequency. He was very intrigued and did not give me a hundred reasons why this was impractical. Well I love the sound and the 1960's Baldwin grand piano didn't mind it at all. Jaid was very thorough in cleaning out the piano and readjusting the registers. This may be the only 432 hz piano in Portland but there may be other musicians out there that have researched the benefits of this tuning. I highly recommend Jaid for this or just standard tuning.

Jaid is exceptional. He is super responsive, respectful, prompt, and very thorough. We have an…read moreupright that he did a great job cleaning (we have a cat), gave us some recommendations on humidity levels, and made our piano sound wonderful. He's visited us twice now and we intend to keep hiring him to take care of our piano!

Newbie here and really to retire but with a strong desire to keep the brain active. I'm done with…read moremeaningless searching on Instagram. Done with random YouTube searches. Evan helped me pick out a recorder, electric piano, and sheet music. Very sincere and most helpful. Can't decide if I want to rent or buy a flute and they have options for that when I'm ready. Most don't rent any longer. Must say this is my new favorite shopping experience! An exciting journey and first time in years my head hurt. I'm actually learning! How long has it been for you and why are you missing out?!

The music staff is excellent. They repaired 2 clarinets for us, I felt the prices were good…read more They helped us find the product we needed. My daughter is a school band teacher and they sent us home with some extra items for her band students. I also needed a receipt from 3 weeks ago and they looked it up and emailed it to me the same day. Great service.

We needed an upright spinet Piano that's been in the family for 70+ years moved quickly…read more A search identified several movers that said they serviced the westside. After calling two of the first companies on the list and getting a quote that could be done immediately but wanted more than the little piano was worth. The next group was the same price but included a tuning certificate to be used later and they couldn't get it scheduled for 10 plus days. Finally I called Evergreen Piano and Berta answered. Super friendly and was able to get it on their schedule the next day at a much more realistic price. They offered tuning as well but didn't require it to be purchased up front. Berta was great and scheduled her team to pick up and deliver and they were on time and did a great job. They were setup on Zelle and it was a great experience.

Had to move a piano to make way for new flooring. A local piano tuner recommended Evergreen…read more I requested a quote online and Berta was responsive thru email and text as well. They were able to squeeze me into their schedule within a couple of days and give me a price break since my job wasn't far away from another they had lined up. Really appreciated that! Day of their move Eugene sent me a text with his eta, they showed up on time and everything went smoothly. They might have new people working here since those previous reviews were written. I will likely be reaching out again when we have to move the piano back.